In 2022 when we were having our car summer to winter tires changed, Whitby Subaru did a Service Inspection, it was their suggestion, the cost 900 bucks before tax. The car goes in 2x per year for oil change tires, anyway 2 years and only 10,000 kms later, after they said the brakes were good, we took the car in to get the winter tires put on, keep in mind the car has been there 3 times since the 900.00 service inspection for tire changes, they tell us the Rotors are shot and need to be replaced because they have grooves in them, I went there and looked and yes in fact they had huge groves in them , but how can that be in less than 2 years and only 10,000 km. The car is driving a couple times a week to go shopping and running errands (my wife's car) For them to get that bad it would take a problem longer than 2 years to do that kind of damage, so my guess is when they said they did the brake inspection, they never even looked at them. When I asked how this can happen they said the cause was rust and not driven enough, hmmm not sure how a bit of surface rust can cause that kind of damage especially when the car is driven regularly and the pads clean the surface rust off when you brake at the first stop light or sign. To be certain about my suspicion I started googling surface rust on Rotors causing Grooves in car Rotors, nothing came up identifying that it could happen, only pitting if the rust is left on the rotors for very prolonged periods of time, a couple of years. I also had AI research this for me and AI said the same thing, AI did give 4 reason that could cause groves in Car Rotors, not one of them was rust. I could be wrong, as well as google and AI could be wrong but this does not make sense to me. I paid them too much to just change my tires from season to season, I thought they would be professional and at least have a visual inspection to make sure all was good, if they were why didn't they see this last April when we put the summer tires on, why didn't they see this last October even to give us a heads up to let us know it was happening. They dropped the ball they are happy to take your money for their mistakes. I use to do all my own work on my cars but I'm 60 now and I don't feel like doing Alternator, timing belts, brakes, cv joints or even oil changes any more I have a good idea what I'm talkin about and if I don't, I have a few friends that are auto mechanics that do. I'd think twice about going to this shop. I will say the Jeremey is a good guy. read more