This was my first visit here and I needed some legal size copies made. The store manager said it…read morewould be about 10 minutes before her copier was ready to use. I told her I could come back rather than wait. She suggested I use the self serve copiers. Being I had never been to a FedEx store, I had no idea how to use one. She said she'd walk me through it, so I gave it a try. Other customers had walked in after me, so she was waiting on them as she kept an eye on how I was doing from behind her counter. She took me step by step through the process and after all was said and done, it was pretty easy. I noticed that management follows the appropriate protocol for Covid with spacers on the floor, supplying hand sanitizer, using clear coverings on the copy machine control panels, asking people to social distance and supplying masks in case you come in without one, which was what happened with me. In my haste after a hectic morning, I accidentally left mine in the car. I was happy to get in and out so quickly because her business was picking up with multiple people walking in as I was walking out. All in all, a good experience on a simple copy job.

The worst FedEx location, arrived 4 minutes before the closing time and the lady at the front desk…read morewas so rude and yelled at me saying I'm too late and if she do my shipment she'll stay late! It was ready to ship package with printed label on it I tried to tell her just scan it it'll be I minute it's 5:56 pm but she kept yelling and shaking her head hysterically. I would not even give this location one star.

Very professional and courteous service at this location. The gentleman behind the counter, Alex,…read morewas friendly, knowledgeable and very efficient. I came in to have some items packed and shipped. Alex provided quick service and it was obvious he knew what he was doing. He packed everything into the right size box in front of me, put in a little filler and securely sealed the box. The manner in which the box was packed/sealed and addressed assured me that this package would have no issues reaching its destination and without damage. I also had some cards laminated and Alex again was very professional in that he asked me precisely what I needed and then was able to provide exactly what I wanted. This will be my go-to for shipping and printing services. I also like that it's conveniently located in the store and I can get several things done I one location.

I will highly recommend this store if you have to use fedex. I'll be honest i'm not a huge fan of…read moreFedex. Their prices are double of UPS i have found when shipping. I've always had some of the rudest experiences with the store on Woodward & 14 mile (Birmingham/RoyalOak) I will never use that store again. (prepare yourself for the attitudes in there). But i had to use this store the other day and the manager Steven couldn't of been more helpful and nice. He went out his way to help and just seemed like he really wanted to give the best service. More businesses need people like this! Thank you Steven. If i have to use fedex i will definitely come to your store when in area.

Allegra really knows their business. Whether it's a big job or a small one, they will treat you…read moreright!

8:30 AM, I plead for same-day service to print a program for a funeral mass…read more10:00 AM, I receive the first proof, to review with family 11:00 AM, I receive the final proof and it goes to print 3:00 PM, the order is ready to be picked up. Thank you, Brian and Paul, for making the impossible, possible. The service was friendly and obviously FAST!! Thanks so much.

Looked at the reviews after my first experience in this store as I was shocked at how…read moreunprofessional the staff was. Disappointing as this location is very convenient for me, but I will not be returning. If you have options, go elsewhere or be prepared to deal with difficult associates who will be condescending to you and anything but helpful.

I've been to the store multiple times and honestly cannot agree more with the other reviews on how…read morerude the employees are. However one does stand out he is the older gentleman, gray hair and shorter. I truly hope he's not the owner because if he is, he shouldn't be in business. They are out to get your money in anyway tape, box whatever it is. I wish I would've read the reviews before I started using this store because I would've never gone in there. Do not trust the employees, if you don't wanna deal with rude people, skip this UPS and head to Washington. You shouldn't be in business or have a job if you don't want to work with the public.

I do not typically review stores, and actually had to set up an account to write this. However I…read morefeel it is important to share this experience. I visited this store a little over a week ago and there was lots of holiday traffic doing returns. Unfortunately for the female employee, (Pauline/Paula I believe) the systems seemed to be down, and she was very overwhelmed. That was not the issue, the issue was the degrading tone in which she spoke to the customer in front of me. She was being very condescending to her, talking down to her as if she was a child and blaming the customer for the employee's inability to process the shipment. It was enough for me to not only notice, but also take this action. It was my first experience in the store, and truly hope it is not how they typically conduct business, but I felt this experience needed to be shared incase it has been had by others.

So disappointed in the customer service at this location…read more Dropped a package off paying a ridiculously expensive expedited 2 day shipping cost-that was my choice when I was given 3 options from employee at store. When package did not make the 2 day shipping I went back to discuss and request reimbursement. I was told I needed to file a claim and they couldn't help me. Ever have to call or file a claim with UPS? Talk about nightmare. Once I was able to Finally talk to a person- It was explained to me that the area item was being shipped to is unable to do Saturday deliveries-WHAT?! So the same person who sold me on the 2 day delivery costing 4x a normal price couldn't help me sort this out? Shouldn't they know this in advance when scheduling the delivery for customers? I am so tired of patrons being overcharged And inconvenienced out of laziness and incompetence. They should be the ones that have to make it right and let it be a time suck out of their day. I will never use UPS again

Now that you can renew your license plate online, we needed a new worst place on earth. This…read moreparticular fedex stepped up to the plate.

The store manager Lisa was unnecessarily rude and complained to openly to customers the entire…read moretime. She was very impatient with all of the equipmen. I felt extremely uncomfortabl. I will never come back