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    Peerless

    1.0 (1 review)
    Closed 7:30 am - 4:00 pm
    Updated over 3 months ago

    Services - Peerless

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

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    6 years ago

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    Gordon Water Systems

    Gordon Water Systems

    (16 reviews)

    This company was good with getting us set up with a water softener for our home. Got us scheduled,…read morecame out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers.

    I've had this company install a water system for me twice now (should've learned after the first…read moretime). House #1: The water wasn't terrible, but it had an odor and a slight yellow tint. They recommended the $5,000 Kinetico CP Series system, so I went with it. I was told it would last 5 years with minimal maintenance--just adding salt and changing a filter every few months. When they installed the system, they ignored my request to use the basement slider and instead brought the equipment down the stairs, leaving rubber marks from the cart tires all over the steps. About 18 months later, the water quality declined again. When I called them out, they said the tank's media bedding had gone bad and needed to be replaced--for another $1,200. They blamed the water quality, saying if it were better, the system would've lasted as promised. (they only charged me 1 service fee though even though they stopped out twice) House #2: I (regretfully) went with the same Kinetico CP Series, though I was told it was slightly different this time. Apparently, the previous salesperson had been fired for making false promises and selling customers unnecessary equipment--a red flag I wish I had known sooner. I will say the new sales rep seemed honest and helpful. The system has now been installed for exactly 3 months. The salt level is fine, and the filters are clean. Despite this, the system suddenly stopped working. The water here is very hard and yellow, and it stains everything--so I called immediately to avoid further damage. They told me they couldn't send a technician for at least 4 weeks. Four weeks to address a failed water system in a home with extremely hard water is unacceptable. The technician who called me told me to bypass the system they installed, hoping that might help with the yellow water and staining. I'm no expert in water systems, but I do know one thing--if bypassing the system was the solution, I wouldn't have spent thousands of dollars on it in the first place. I bought the system to eliminate the yellowing, so how does turning it off make any sense?!? I strongly do not recommend this company. Poor product longevity and terrible support turnaround. Buyer beware.

    Canney's Water Conditioning

    Canney's Water Conditioning

    (5 reviews)

    Over a year ago, I called to speak with a salesman. We adjusted our softener and he called back. I…read moretold him our softener was working and when it didn't work, we would give him another call. He waited over a year. I called and set up an appointment he came out and we are now one of their customers. Very impressed, we are having our salt delivered, and installed, they sent us a sheet that told us what days they will be coming out so we could put it on our schedule. They also call prior to the appointment to remind us. It may cost a little more to have them deliver our salt, but it is well worth it, my husband doesn't have to lug those heavy bags of salt down the stairs and fill the softener. We had a little problem. They came out right away and took care of it. I was also very impressed with the girls on the phone as well as their answering service that contacted the service person , the service person called us back within the hour, on a Sunday morning. Very impressed with their customer service and their service in general. I would recommend them if you're looking for a good company to work with.

    Go with a small business Plumber. I screwed up by going with just 2 quotes from this Company and…read moreCulligan. They're just as bad with marked up quotes. I ended up paying $4,500 for a unit including installation. Home Depot has a better unit for $1,500. Get an independent plumber to help you out! Initial quote was for over $10,000. $3,495 for each times 3 with a quote over $10,000. Then goes on to let me see if the office can do better, miraculously comes up with the system I have that's only $4,395, to make me feel as I'm getting a bargain. Reminds me of the Car stealerships. I screwed up by going with them. Don't make my mistake. My house was already pre-plumbed to accept a water softener system. Literally cut the hose and one hose goes into the tank and soft side comes out of the tank. No discount given for the easy install. He was in and out of my house in literally 40 minutes. I've never felt so ripped off in my life.

    Peerless - waterpurification - Updated May 2026

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