Today 7/5/2024 was my installation date to have new tile flooring installed . Life got to lifeing…read moreand I totally forgot about replacing the flooring that was in the kitchen, pantry, and laundry rooms . I used this company initially back in Mar 2019 . I was blessed with another pleasant exceptional customer service experience from start to finish . I was looking at the Today show on June 5, 2024 . I don't watch a lot of television. A commercial came on for a different flooring company then a light bulb turned on . In that moment I remembered I hadn't replaced the flooring in my kitchen , pantry and laundry rooms. I made a call spoke initially with Joycelyn who answered my call. She found my info in their computer system from 5 years ago . She found an appointment the next day with a window of arrival 0900 - 11:00 am. They aim to arrive at the earlier time of the appointment. My service advisor was scheduled the next day , June 6, 2024 . Later, that day before my appointment , I received a text with a picture of the advisor Fabien D. with his contact number . Fabien was running ‍ late for our 9 am appointment the next day he left a vm . I missed his call by 2 mins but called him back. I wasn't upset but relieved to receive the voice message. We had good conversation when he arrived at my home . Fabien , was attentive and listened well. Fast forward to today . My installer Florencio A. actually arrived earlier than 0900. Again no complaints I rather a early arrival than a late one . . I gave Florencio a tour of the three spaces kitchen , pantry & laundry rooms that he would be working on . He caught me off guard as I was trying to move the last few things that needed to be moved . I am a disabled Navy veteran. Florencio was cool , calm and collect . He didn't gripe at all . As he was getting his materials from his truck I took quick pictures and videos . I am very happy with the outcome . Bravo Fabien and Florencio.

FLOORING DIRECT - The floor installer Joe took shortcuts and it's a rushed job. It's supposed to be…read morea two-day project, but they rushed through this job within one day. Poor and incomplete workmanship in terms of removing and reattaching my baseboards. I instructed Joe to just leave the baseboards alone and keep in place after he removed some of them and claimed that they were damaged. So, then they tried to sell me on getting new baseboards for the whole house but I rejected their suggestion. However, Joe didn't care about what I wanted, and they still went ahead and removed then lowered my baseboards after installing the new LVP flooring on the first floor of my house. They left these long, unpainted, exposed, and ugly drywall gaps. They also damaged some of my baseboards and like I said, left behind these long wall gaps in several places. Joe didn't even bother to inform me about the difference in baseboards' heights after reattaching them to my walls. I had to find out about this myself after the floor installer had already "finished" and left. After I texted her my concerns and my complaint, the sales lady Kathy just kept telling me that it's "normal" to have these long exposed wall gaps. She even suggested that my newly hired painter could just paint right over the rough and uneven gap ridges, without incurring additional expenses on my end. Oh really. I'd sure love to find out how much my new paint contractor would charge me just to repair these wall gaps!! Hire this flooring contractor at your own risks.

We had a great experience with Garaginization. Jason came out and did a full assessment of our…read moregarage and made several valuable recommendations to maximize our storage. Everything was scheduled within a week and the install team arrived on time. They installed three different storage systems with care and we could not be happier with the results. Our garage looks fantastic and has a ton of organized space now.

07-23-2025 Update to update…read moreJohn Less, owner, no longer uses the same phone number and will not return our calls relating to a $5000 floor job they did for us over a year ago. I know they may have a lot of good reviews, but it's the bad ones you need to pay attention to. They sent out a contraction to repair one small spot without telling me it would not be their company showing up. The contractor hired to help fix all of their mistakes/inferior or competent employees. Owner and Manager have admitted that the job that was performed at our house on our garage floor was not done properly and needed another coat of urethane on top. It has taken them over a year to respond just to tire marks that will not come off of our floor. we are very familiar with this type of flooring because we had the same stuff put in our other house 11 years ago and did not have one issue. We also used garaginization to do that floor so we used them again because we were happy with the first time. I spoke to the owner over a month ago." I told him they needed to hire someone to remove our items from our garage and place them back and they were finished correcting their mistakes. He said they would not do that because that was not in their policies. I said you are the owner you have the right to make exceptions. The only thing he's willing to do is put another coating of urethane on top, but expects us to pay to have it moved and stored in a small unit in our driveway all over again, even though it was obviously their mistake. Listen to your voice listen to this review because it can't happen to you. I have posted several notes with text messages and voicemails attached to this review so there's plenty of documentation to back up what I'm saying. If you are an upstanding company and make a mistake, I believe you should do whatever it takes to correct the problem even if that means moving the items in and out of the garage for the homeowner. Why should the homeowner have to hire someone to move the stuff again if they don't wanna do it, then he needs to compensate us for us hiring someone to do it either way he's not going to do anything about it, and expect us to move it in and out again.and do the right thing by the customer, especially when they spend a massive amount of money to get this project done and have admitted there was a mistake. The employees who laid the floor no longer work there I'm not sure why they left but they are definitely incompetent. If they have quality control measures in place they would not have this issue but they do not and they are terrible about communication and returning your calls. The only time I can get them to call me is when I leave an updated review. It's very sketchy when the owner's number belongs to someone else now. Is he hiding? Update Kidd finally came out and looked at floor and admitted it needed another coat of epoxy. I asked them to help remove the items since it was not our error and we already paid to have this service plus a storage unit to do it. He said they don't do that. I asked him to speak with the owner. Kidd said he was going to call my husband back that day since he arrived early at my house. They will not respond to calls or texts for over two weeks. We have been ghosted. Even though they admitted to failing to properly cover the floor, they will not return our calls. Terrible company Doesn't respond to calls or issues needing to be corrected. Rude office employees. Tire marks all over floor that can't be removed without acetone. Another company told me they did not apply enough top coat so tires will consistently leave permanent marks if not removed without acetone acetone. Didn't respond for over a year.

DeLiz the manager was very helpful and knowledgeable about carpet and tiles. Her repair crew did a…read morefantastic job repairing my tile. They also laid my new carpet and it looks great. The guys cleaned up after themselves. I nothing but great things to say about Cox's fine floors in Wylie.

What a great job installing my new hardwood floors..... over 3,000 sq.ft. on the main level in 5…read moredays. The process was super smooth starting with Mike on the project review & quoting. They worked on my timeline of the major remodel and when their time came up from action the installation team was right on time. Asked the perfect questions and even offered advise on what looks best in regards to flooring directions to showcase the home. These guys cleared up every day, neatly staging the wood & tools for the next day then vacuumed the installed areas daily to remove dust and wood splinters from the home. Great job guys!

My Plano home suffered water damage from a water heater that broke and ruined my hardwood floor,…read morebaseboards, and sheetrock. I called Texas Hardwood Flooring thinking it would be a small patch job, but the water was trapped underneath the hardwood, and all the hardwood floor needed to be replaced. It turned into a major insurance claim, and Jesse helped me tremendously by navigating the insurance claim requirements and even used the same software and pricing the carrier used, which made approval easy and got them to cover the entire floor. I could not be more pleased with the professionalism and quality of work that Geraldo and team delivered, and I would recommend Texas Hardwood Flooring to anyone! They are a solid company, and I could not be more pleased with the color of the floor and staircase!

Texas Hardwood Flooring came through for us again on our new house in Dallas. We needed several…read morefloor patches, and they did an incredible job. The patched areas are completely seamless, and the color match is perfect. What impressed us even more was their honesty. They realized the baseboards were not needed and actually refunded that cost, which is rare to see from a contractor these days. The project was finished on time, under budget, and with great attention to detail. We could not be more pleased. I would highly recommend Jesse and his incredible crew to anyone.

We got our LVP flooring replaced by Fast Flooring DFW. The flippers who worked on our house before…read morewe bought it had sections of the floor installed directly over the old hardwood and a section of that hardwood plank was pushing up from underneath the LVP. Fast Flooring started on a Monday morning and removed the old hardwood, patched sections of the subfloor, added new paper, new plywood, a vapor barrier and the LVP flooring all by Friday afternoon. They provided pictures and updates throughout the process so I could stay up to date with their progress and ultimately, I feel that they did a high quality job.

Moncy was amazing to work with! He came out to meet with us immediately and had the job finished…read morequickly. He stayed at the house to make sure everything ran smoothly with the workers. I really appreciated everything he did - kind, great price, quality materials & workmanship, and fast!!

We originally quoted $6.98 by a contractor - and did a little leg-work and found our product for…read more$3.89 a square foot at FFL. I called to confirm if they were legit (and looked up google reviews), and both times I called to ask questions - they were quick to return my call and answer them. Product was shipped in a timely manner with great communication via email. I received 111 boxes for a flat shipping rate and everything came packaged safely and intact. Couldn't be happier with the end product!

Ordered material from them to have shipped for one of our customers, this was two boxes of LVP…read moreflooring that would typically cost under 100.00. The flooring ended up costing over 500.00 for the material, due to the customer being very important to me and the material being discontinued I decided to purchase the material. Not only did all the material arrive late, but it also arrived damaged, and I also found the material to be incorrect. I have now attempted to contact them via email and on their online portal. The phone number on the website when called says no one is available. I may have to report this as fraud soon to get my money back.

I hired this company to refinish some woodfloors due to water damage…read more they matched wood and stain in an incredible way - impossible to notice the difference with the original flooring!

Well I've had almost my entire homes furniture upholstered from these folks. But my last job was 4…read morecaptains chairs and they did the seats beautifully but didn't do the arm rest. I picked these up and didn't notice they weren't done as they were put in storage until I got my floor done. I looked and realized this and sent an email. He asked me to send pics of chairs and never heard back. I paid about $1,000 and provided fabric. Just feel I was given a run around when they were asked if they could correct the mistake. It's upsetting but will find another upholsterer.

I moved and my grandmother's 100+ year old dresser was literally dropped off the truck, nearly…read moretaking off a leg and doing some other damage. Aaron's was able to repair/restore it to almost brand new condition. Amazing!!