Very unpleasant experience. I would give it half a star if I had an option. Customer service is non-existent, border line with plain rude. I have done my taxes for the last 6 years with PWC working overseas. This was my first shot at doing it locally after returning to Katy. My schedule only allowed me to go on a Saturday. Met with Gary who started taking my info in an unpleasant way. He seemed to be in a bad mood and made remarks such as "I can read, I'm not stup..." when asked to look at a document again. I left my documents anyway since I had to get my taxes done. A day later I decided to pull them back. I was not about to pay for a service with such rude work, with zero customer service (which was an estimated $250 according to him even though they had told me $175 over the phone, my taxes were very straight forward; income, kids, mortgage).
I pulled my docs and even then was charged $75 for a very rude meeting. I have to problem paying, but he should have had the common curtesy to not charge anything for a service not performed. Very unhappy with this firm. read more