I am adjusting my previous review to a 3-star middle ground. I want to be entirely clear that this…read moreclinic's facility is fine, and the vet tech who assisted us--the young Black woman working the room--was absolutely phenomenal. She was gentle, empathetic, and even took the time to connect with me and look at a photo of my cats' dad. She represents the absolute best of this practice. My rating drop is strictly and entirely due to the manipulative corporate greed displayed by Dr. Nicole Batchelder.I have been an incredibly loyal client here, investing nearly $4,798 in total care for my cats. Dr. Nicole previously performed successful surgeries on my tuxedo cats, Rocky and Tammy, and my long-haired grey cat, Gordon. Because of that, I trusted her completely until our appointment this weekend.During our visit, Dr. Nicole aggressively pushed for a high-priced echocardiogram for Rocky. When I politely said "no thank you"--reminding her that she herself already successfully operated on Rocky and her daughter Tammy despite their genetic tuxedo-line murmurs--she resorted to blatant psychological manipulation. She tried to scare me by stating she "would hate for me to call in because they suddenly had a genetic heart attack," claiming cats hide illnesses well. Weaponizing a pet parent's worst nightmare because they establish a financial boundary is medically unethical and cruel. When she realized I wouldn't budge, she literally shifted her eye contact to try to manipulate my mother instead, which backfired completely.To make matters worse, the moment her sales pitch failed on Rocky, she picked up my long-haired grey cat, Gordon, and suddenly claimed he now has a heart murmur, too. UPDATE FOR CONTEXT: To clarify exactly why the vibe shifted: This happened the moment I politely refused an elective $80 blood test for Rocky. The second I said no, the vet immediately picked up my other cat, Gordon, claimed he suddenly had a heart murmur, and used a 'heart attack' scenario as a scare tactic to pressure us. She even asked me if anyone had ever told me he had a murmur before. The irony? She is the exact vet who neutered Gordon on 02-07-2025. If he had a life-threatening heart condition, she should have detected it before putting him under anesthesia for surgery. The timing of this diagnosis was entirely too convenient. When I stood my ground, she literally turned away from me to target my mom to try and get a different answer. This isn't a complaint about money; it's a warning about manipulative, high-pressure sales tactics."
Gordon was checked and cleared at 11 weeks, 13 weeks, 15 weeks was given his first Rabies Shot on 01-24-2025 By Wellness Wagon and Second Distemper no Heart Murmur detected and 17 weeks--the exact day Dr. Nicole herself cleared him for anesthesia, neutered him, and gave his distemper shot as mentioned above 02-07-2025 . A structural murmur does not miraculously appear the exact minute a client declines an expensive upsell on a completely different cat.By fabricating this note out of spite, she has potentially permanently flagged a healthy cat with a "pre-existing condition" on his file. I am giving Office Manager Britney, Practice Manager Dan, and Dr. Tricia the chance to audit Gordon's chart and wipe this false note today. But as for Dr. Nicole, her complete corporate detachment from animals she personally operated on has permanently destroyed my trust in her.