If I could give this "Doctor's Office" a zero rating, I would. By far the WORST experience our family has ever had with a Pediatric Dr. We have four kids, so have had a lot of experience with children doctor visits, and are pretty laid-back parents.
The facility is grungy, which should have been an immediate red flag, but I let that go. The front desk staff is extremely rude, as mentioned in previous reviews, and act like they have much better things to do than help their clients with scheduling and insurance questions.
The tipping point for my family was when we took our youngest in, who just turned seven months, and the Dr. told us, without any blood work or proof that he most likely has a thyroid issue because he is not as tall as he should be. This was the very first time we ever heard anything like this. After watching how they measured him, it was very little surprise why their method was over 2" off. Instead of measuring the baby on the table, marking where the head and feet are, then measuring that length, they have a janky set up where there is a tape measure along the wall AND the scale (uneven) where the baby is weighed. The parent is suppose to hold the baby's head on the wall (also inaccurate) while the body is laid over a mat (upper section of child/chest) and then the lower half is laid over the scale, which is a higher surface... confused yet? With this method, our child measured 2" shorter. When the nurses and I suggested to the Dr. to measure on the totally flat surface in the room, mark the length and measure, we were told we cannot do that because "that's not how we do it here." I did anyways with the nurse and got a whole 2" longer. The doctor worried us further in saying that by not having blood work done, we could be causing our baby developmental delays due to his 'problematic thyroid.' Being new to the state and now full of worry, we went in to have a blood test. They poked our son in each arm, 2 times without being able to draw blood. He was later badly bruised and sore on both arms. The nurse even said, "wow, I have never had a blood draw on such a young baby." At that point I was furious.
This was all right before and during COVID so we had little options to see another pediatrician without going through the initial set up. So we went back, like idiots, because we needed immunizations. At this visit, the Dr. had moved on from the 'thyroid issue' and was certain my son had ear infections.... when I told her I there were literally NO signs of any ear infections, she told me just to get ahead of it, she would prescribe antibiotics! Hard no. After all of that, they jacked up the billing. So PLEASE, please go somewhere else and avoid the headache and stupidity of this facility. read more
