Middle schooler sent a text yesterday saying she was feeling worse. I sent her to the school nurse…read morebut the nurse was just going to send her home. I called her and asked her if she could do the Goodside Health, Urgent Care virtual visit we signed up for at the beginning of the year. She said yes. In 20 minutes a provider called me after having a virtual visit with our kiddo. Had ordered some of the normal tests the nurse could do. CoVid, flu, strep ect. Then called me back a few minutes later and sent a prescription to the pharmacy and said I could pick her up. It was so convenient as I had already called our pediatrician and they were booked up even the next day. Thank you for this awesome service!

This urgent care is gross. I'm sorry, it's just so dirty. The waiting area was covered in crumbs…read moreand the walls are so dirty. I took pictures in the exam room, as you can see the air duct is covered in mold and dust, the trash can was disgusting and the exam table is broken. I'm giving three stars because the check in staff was super friendly, and the provider was so attentive and kind. You can tell the staff really care, but management/owners are irresponsible for letting the building get so filthy.

I hear great things about this office.. if you can get an appointment. I've been playing phone tag…read morewith them for awhile now and finally got through to their office to make a new patient appointment, only for them to tell me that the person that makes new patient appointments works remotely so they can't help me. They transferred me but the call just ended after the transfer. Maybe they should get someone new to make appointments for them if they want new clientele, because the person that works remotely doesn't answer anytime I try to call during business hours.

Dr. Featherston has been our boy's primary care for 8 years. she is the best. she takes her time…read morewith us, answers questions, makes sure we understand what is happening, what our options are and works with us to come up with a plan. I'm so thankful for this office. the staff is friendly and helps get us in when we need to be seen! they have gotten us back paperwork for the school quickly. overall great experience, I'm so glad we have this office!

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

Clean office, care quality and listens to patients needs and is understanding. Easy to deal with on…read morephone and in office

Horrible facility. If you want to wait for 1.5 hours without a doctor coming in, this place is for…read moreyou. Dr Wesp doesn't care about the patient. She will not order any detailed testing nor will get to the bottom of what is causing the problem.

Bad experience from start to finish. Check-in was disrespectful, unprofessional, and lacked any…read moresemblance of urgency (despite no other patients present at the time). I was then told to sign forms - without being allowed to see them. I was handed a signature pad while the screen faced only the staff, with the forms verbally analyzed by a staff person. When I asked to briefly skim what I was signing, I was met with resistance and visible annoyance. In the exam room, another staff member echoed this attitude, saying, "So I heard you want to read the forms?" I was questioned as if my request were unreasonable and was barely allowed to view the screen, which was dramatically tilted away from me for no conceivable reason. The disorganization continued: my vitals were not recorded until later prompted, I was left alone far longer than promised after my test results were confirmed to be available, while staff chatted about non-work matters outside, and my discharge paperwork was incorrect. The provider prescribed meds for a confirmed diagnosis and a possible alternative, but the medication for the actual, confirmed diagnosis was missing from my paperwork until I pointed it out. Overall, the experience was chaotic, dismissive, and error-prone. I left with no confidence in the care or treatment I received.

The staff was polite and efficient. It is a very clean, modern facility. They accepted my…read moretraditional Medicare and BCBS supplement without having to pay anything at the time of service. There is not a doctor at the clinic - just mid-level practitioners. I was tested for Covid and flu and received results in 15 minutes. I also had a chest x-ray there--and had those results (interpreted by on off-site radiologist) within ~15 minutes. I was surprised and disappointed that this urgent care doesn't draw blood. Once my Covid and flu tests results were found to be negative, it would be valuable information to know if what I had was viral or bacterial. I didn't realize they couldn't run a CBC at an urgent care. That's "emergency room" technology and service apparently, not urgent care. I would have chosen a facility that could do blood work if I had been more careful in screening the care that is offered. To their credit, once I arrived and found that out, the MA asked if I wanted to continue the visit, which I did, because I needed the viral tests.

I'm not even sure where to begin with this review! As a teenager I was a patient of Debra Naylor…read moreand eventually when I had children they became patients of hers as well. Throughout the years we have always had a terrific experience with her and the office! - They're usually right on time, I've never had to wait in the waiting room very long. There's also plenty of toys and fish tanks to keep the kiddos entertained. I also love that they have a sick room and a well room! - The front desk staff are very friendly and helpful. They always remember my children and go above and beyond to assist me with whatever I need. - The nurses are amazing! They're great with children and they're always fast and speedy with unpleasant procedures. Anytime my children have had to get blood drawn, a flu swab, shots or catheters they've always been gentle and speedy, causing minimal pain while getting the job done as quick as possible. They're just absolutely great with children! - Debra Naylor is the primary physician for my children and they love her! She has a way with kids and finds a way to make their check ups fun for them. Throughout the years my children have seen every physician/PA/NP at least once when sick and Dr.Naylor has not been available and it's always been a positive experience. They listen to what I have to say and always take my concerns seriously. They're also incredibly thorough and leave no stone unturned when trying to figure out what's wrong with the kiddos. - Anytime I've called their office to leave a question for a nurse and/or doctor they've always gotten back to me quickly. I can be a bit of helicopter mom and admit that I've called them with some pretty silly questions but they always take me seriously and get back to me as soon as they can. - Anytime one of my kids has fallen ill they always work with me to get them seen immediately even if they close in ten minutes. 18 and Under is just an overall wonderful practice! They've taken care of my babies since they were born and I don't plan on going anywhere anytime soon.

I have three kids that have been seeing her since birth. We just moved and are having to find a new…read morepediatrician but we will definitely miss her she's been awesome!

I greatly appreciate the amount of time and care that Lindsey gives me. I always come with a…read morelaundry list of questions, concerns, updates, etc. and she addresses each and every one of them with empathy and thoroughness. All the other staff that I interact with are great as well!

Lindsey Cunningham is great to visit if you have sleep or neurological issues. She is very…read moreprofessional and informative. The office staff is very friendly and prompt to assist you. I truly recommend this facility 100%.

I have been coming to see Dr. Kanu for a long time. After a recent issue with my PCP he is solely…read morethe only local Dr. who I trust. He is one of the kindest people I have met and he actually listens and makes sure you feel heard. The same goes for Dr. Soltwisch she is absolutely fabulous and cut from the same cloth. I will say this, no place is ever going to be perfect, but Dr. Kanu has assembled a great team and I understand why this office is as great as it is.

I was once a frequent patient at Superior on Rufe Snow. Until the day I left work with chest pains…read moreand went there. Not only did they refuse to help me, they thought it was a better idea for me to get back in my car, while still having chest pains, and drive to a hospital. I wouldn't recommend them because of the total lack of concern for my welfare. It turned out that the pains were muscular not heart related but what if it had gone the other way? I would have been driving my car , not only at risk to myself but everyone driving near me. I can not understand their decision nor do I agree with it. Robyn King