We've been coming to this pediatric office for over 17 years, and as parents of six kids, we've had our fair share of visits! From scheduling appointments to calling with questions, we've always had a smooth experience. Let me be clear, I've always had ease when making appointments for 6 kiddos. Rocio has been such a friendly and familiar face over the years, she's truly amazing. She feels like part of the family. Dr. Winter and Dr. McChesney are both wonderful with our kids and make every visit comfortable and reassuring. Never a bad experience here. So thankful for the care and consistency we've received all these years! Would recommend over and over. Our family and friends also are seen here because of us. read more

UPDATE: My daughter just had her 15 month well visit with her new pediatrician at Children's Primary in Murrieta. They discovered that my daughter was not up to date on her immunizations because Pediatric Partners had not followed the recommended vax schedule. Pediatric Partners had also failed to administer a vision screening normally given at 12 months. They ALSO failed to refer her to a dermatologist for a skin issue, instead minimizing it and dismissing my concerns for an entire year. Pediatric Partners did less than the bare minimum of care for my daughter. I am so glad I no longer use them. If you can switch to a different pediatric group, please do so! read more

Pediatric Partners - Not a single response from any of these calls. Guess Solitaire isn't going to play itself on the computer... - Pediatricians Near Me - Temecula, California

See all

Dr winter is really great. There's some other parts I don't love... so 3 stars... its not my favorite practice but will get the job done.

Dr. Winter is the best pediatrician! I have taken my 3 kids to him for 10+ years and am now taking my new baby to him. He is very friendly but also honest and upfront. All my kids enjoy seeing him and I look forward to stress free doctor visits. The front staff and nurses are great too! There is sometimes a decent wait but other times we walk in and they see us almost right away. Just a great office and staff overall. Thank you! read more

I love this office, it's big and it's nice & Dr. Winter is a sweetheart! The staff is ok.. I had an issue with my sons dad putting his girlfriend as "mom" and I corrected it with them once, they failed to correctly correct it. Now I make another appointment today N the girls asking me info about WHO I AM!!! I'm not going to lie, I got defensive and had an attitude. Janet... simply UNDERSTOOD me, corrected the issue & some how made me feel better. We need more of Janet around town I appreciate the help & I appreciate the compassion because in any business you must have compassion& she had/has it & let me tell you.. it really makes a HUGE difference. I'll be back.. thanks Janet read more

Worst experience I have had taking my child to the doctor. They have you fill out some iPad questionnaire and won't even take the time to talk you about your children. Had an appointment booked over a month out and they canceled the week of had to reschedule and when I went in I waited over an hour to be seen and all that was said is I don't normally work here the other doctors are better. read more

If I could I wouldn't give any starts! This is by far the WORST drs office I have ever taken my children too. Let me start off the with girls at the front desk are the rudest people I have ever had to deal with! They denied my child medical attention because they didn't want to do the temporary medical paper work while my youngest medical is being processed. Even tho they did it for my oldest when he was that age. The drs are horrible as well! I would not recommend this pediatric office to my worst enemy. As soon as I am able to I will be changing my boys drs to someone else. I can't even express how unhappy actually pissed off I am that this is how they think it's okay to treat their patience and how rude the front desk is to the parents. read more

The doctors are excellent. They wait times are horrible. Every time we come they are over an hour late in seeing us. Generally we are not called back for 30 to 45 minutes past our appointment time then it is another 30 minutes to an hour in the exam room waiting for the doctor. With kids and a busy schedule this doctors office has no regard or respect for your time. (I write this as they are over an hour late so far for a current appointment) read more

I cannot say enough great things about Dr.Winter. my 3 boys go to him, and whenever I have a question or concern he always helps by educating me and giving us options/solutions. He is never in a rush and is very kind to myself and my children. The staff is also very friendly and pleasant. read more

This is absolutely one of the worst pediatricians I have ever Been too I just had my daughter on 25 September this was her first appointment my appointment was at 2 o'clock got there at 1:55 they called us back within 15 minutes but we sat in the room for over an hour and a half waiting for a doctor not anybody coming into let us know that they're sorry for the inconvenience are taking so long as we were leaving the ladies in the front were very rude All the information I had gave them they had put in the computer incorrect so when the doctor did come into the room he had incorrect information on my daughter which I had to correct him did not apologize for taking over an hour and a half as if his time was more precious than ours I will never be returning to this place and I would not recommend it for anybody else. read more

I have been coming to Pediatric Partners since moving here in 2007. They have taken care of both of my children now 6 and 8 years old. There are outstanding doctors at both facilities I have visited (George Cushman as well as Jefferson). However, over the past 2 years, we have experienced a RAPID decline in their patient/customer service. I have been trying to schedule well visit check-up for both of my children since August of 2015. Yes 5 MONTHS! Every time I call they say they are full for the next 2 months and the calendar has not opened up for the next month. I ask if I can be put on a waiting list and got declined. They did say, however, that well patient appointments open up every morning at 8AM and I can check daily. Well I have wasted my 2 weeks calling every morning to be told they are booked solid. In addition to that- any time one of my children falls ill, I call the office and they direct me to Urgent Care. What is the point of having a Primary Doctor if your children are never seen by them?! I am beyond frustrated and am starting to research new facilities. Parents beware! read more

This place is seriously the worst. They do not care about the patients. They never answer the phone or return voicemails. I've been waiting for almost 2 weeks to get my daughter's lab test results and no one will return my call. They are now Radys Children and they still can't get it together. I'm switching dr.s read more

A bit overdue but needs to be voiced so no one ever has to experience what I did! As a new mom of course I wanted the best for my newborn, I was recommended to this location by my hospital where i delivered so I thought this was a good office boy I was wrong! First of all I was always on time for my appointment and by that I mean I was 10-15 minutes early! I was always seen about 15-30 minutes and they were always saying" sorry were running behind". I was breast feeding and a new mom so this was not easy having a crying baby and waiting until they decided to check me in because there rooms were "full". Most importantly, my last appointment there i was locked in and they closed the office!!! I can not believe this happened to me right after doctor said goodbye she closed the door. I redressed my son loaded him in carseat and when I opened the patient room door everything was dark and computers turned off , no one in sight, I panicked and ran for the front door, struggled to unlock the door and got out all while holding my newborn in the carseat ,this was so frightening. No one was in the office and I just went into survival mode and ran to figure out how to get out so traumatizing as a new mom with so many things going on already! so yes definitely do not recommend this office at all! read more

This place is trash. Front office staff's rude. Girl that checks you in was on SnapChat when I walked up to her. Office is nasty. Doctors are horrible. Save your child and go somewhere else. This place doesn't even deserve 1 star. read more

Just spoke with Edith on the phone and she was so incredibly helpful' I really appreciate her not rushing me off the phone and explaining a few things to me. I used to go here as a child so I'm looking forward to having my children seen here as well. Will post another review once the kiddos are seen for their appointments . read more

I love the doctors here, but the support staff is ridiculous! First off they are RUDE! They have absurd policies. For example, I've waited 4 months for a 2 year check up for my twins. I get to the office and realize my husband has my ID he was using for loan paperwork. I explain it to the staff who has a scanned image of my license open on her screen! I also have my expired license, they tell me they can't see my kids!!! I ask them why and the assistant coldly states it's our policy. So I ask to talk to someone else, and another rude nurse comes out that keeps saying it's our policy. I keep asking her why it's their policy that I have to have a physical copy of my license if they have a scanned image in their computer, and all she says is it's our policy in writing! So I left! And am switching to a practice that cares about my kids! Not just policy for no reason. They will cancel your appointment if you are 5 mins late, but will make you wait up to 20 mins or more. There are no registered nurses there, they are all medical assistants or LVN. I've had to answer so many questions for the nurses that they should have known. They take IEHP and literally it's almost impossible to get a visit when you need it!!! Avoid this place!!!! read more

Customer service is bad in this place. They just need your money. Very bad! They think we have to be here but they forget there are a lot of good doctors around and are happy to treat. The doctor is nice but the office personnel??? read more

Five stars for Dr. Winter!! Tells you how it is and is honest and true! Was recommended to him by my own OBGYN and he lived up to the hype! Samantha (I think her name is) in the front is very nice as well! Not much to say about the rest of the staff. Dr. Winter deserves his own practice for sure! read more

This review is for Dr. Cason. If I could give her more stars I would. She is everything I could wish for in a pediatrician. She's patient. She listens and asks questions. I never ever feel rushed. She is up to date on the latest information. If it weren't for her, my child likely would not have gotten a Kawasaki diagnosis so quickly. It's easy to be given an incorrect diagnosis, but she caught it and immediately had her admitted to the hospital for proper treatment. I will forever be thankful to her for the fact that my child has no further complications that many often see with this disease. Dr. Cason is AMAZING. Highly recommend her to anyone and everyone!! read more

This review is simply for Dr.McChessney. We got stuck seeing her and I must agree with the gal that posted about her not caring about the child and the parent had to say. I truly couldn't believe how she cut me off when I was explaining the symptoms of one of my babies that was relevant to my other son that she was seeing. She basically didn't want to hear anything I had to say. Made me feel like my son was just a number and my oh my was she rude. Everyone in that office has always been so kind to us and it's sad to have such a rude and heartless FEMALE "pediatrician" there. Feel bad how she might treat her kids. Just want to say to everyone looking for a Pediatrician go with Dr Winter, he's just wonderful read more

If you're not here for Dr. Brian Winter then don't come. I absolutely HATE this place. When my daughter was born we came to follow up & it took 3 visits for me to stop coming. Not only do they make one feel like a number but customer service in this place sucks. If I called to speak to a nurse due to an urgent matter, I most always never got a call back. HORRIBLE experiences & NEVER again will I be back. Even through Dr. winter was amazing, I couldn't always see him. And 1 amazing doctor isn't worth all the stress & bad customer service one has to deal with. read more

I don't know why there are so many bad reviews here. I mean, sure the staff isn't great, but Dr. Winter is fantastic, imo. (And my kids dont cry with him, which is a big bonus) He is the reason I bring my kids here, not the clerical staff. So long as I'm billed correctly, then all is good. read more

I have two children that have been coming here. It's close to the house but that's about all that is good about it. Their time management is horrible. One of the forms you fill out says that missing an appointment will result in late charges (fines) yet I've waited an hour after making my appointment on time for my children to be seen by a doctor. The billing department also missed filling payments and sent me to collections. read more

I have been bringing my kids to Dr. Winter for a few years now and he has been amazing w them. He takes his time on each consultations and when ever he needs to give a Rx or recommendations he always gives you alternatives. He sure knows his stuff! read more

Horrible experience from beginning to end. This place operates like a free clinic. The staff is rude, their appointments are way off. I'm surprised they're still in business. read more

Worst place to have as a Primary Dr for your children. Absolutely HATE this place with a passion. The only reason my kids were here was because of Dr Brian Winter. He is a gem! But this office...receptionists are rude, they never ever answer their phones. You can leave a message & hope to get a call back...getting an appointment, you have to call months in advance because your appointment will be 1-2 months out from the day you called...& you will be lucky to get your child's Pediatrician because they throw a PA out there on you, sometimes without telling you. I called in June to get my daughter in for her 5 yr check up & get her immunizations done for school. The girl gave me an appointment for a week out. I was excited to get it because I have never gotten one that early. It was on a day I had to work...so she gave me one for the following month in July but my daughter would have to see the PA. My phone disconnected . Called back, for an HOUR to get through, asked for that appointment I was given the week she gave me before, thinking I'll just call off, my daughter needs the appointment. The same girl told me it was already taken. I asked for the next appointment she gave me in July with the PA then...she said, "that's taken too. You'll have to wait until August 12th. That's the soonest" ...my daughter was to start school August 14th! I had no choice but to take the appointment. Then she called me 2 weeks before my scheduled appointment to tell me she never put my other daughter on the schedule & it was her mistake I told her, "just forget it! I'm tired of dealing with you guys! I'm going to find another pediatrician " she said, "ok that's fine. Bye!" & hung up. Terrible. I wish Dr Winter would go elsewhere...I'd totally follow. But for now, I had to change their Dr. read more

This office is busy for a reason. Our main pediatrician is Dr. Brian Winter. A fabulous Dr. We interviewed him first before having our children become patients of his. He's thorough, to the point and laid back. Doesn't rush the appt & make us feel like we are just his paycheck. Only complaint is that everytime I've been here, ON TIME, is the wait sucks. It averages 30 minutes in the lobby to 30+ minutes in the waiting room. Time is of essence. This needs to be fixed. Especially when kids get cranky when waiting!! read more

I've had a mixture of good and not so good experiences with Pediatric Partners. Unfortunately, more and more less satisfying than the last. So it was only a matter of time before I switched my daughters pediatrician. My main problem about this office is that, no one picks up the phone when you call. I've always had to leave a voice message and then wait for someone to call back. Then, if and when they do call, you better make sure to have your phone close by because if you missed the return call, you're back to calling back and leaving a voicemail asking to return the already returned call! How frustrating! Especially when you have a sickly infant. In my opinion, the pediatricians seem rushed whenever my daughter pays a visit and answer your questions with a somewhat generic answer. My last visit was the reason for the final switch. My daughter was seen by the female pediatrician after having a fever and coughing for a few days straight. I had brought her in to be seen since my other daughter had been prescribed antibiotics and inhaler for her lengthy cough and I myself was feeling a bad pain in my throat and so naturally I was worried she may have caught something similar. She nonchalantly told me just to wait it out as a fever can last up to 4 days and a cough up to 2 weeks. Really?? I wasn't happy with that, but assumed she was the doctor right? But then as I was walking out, I asked how much infant acetaminophen I would give my daughter and she seemed unsure asking me how much she weighs and she'll look it up then proceeded to search for a handout. I then left the pediatric office to be seen myself for my throat and sure enough, it was a mild case of strep throat. Which might I add, is very contagious. Since my infant has such close contact with me, it didn't sit easy with me that I just wait out her symptoms. So that afternoon, I called back Pediatric Partners to inform them of my diagnosis and see if they'd look more into my daughters symptoms differently. Not surprised at all, I didn't get a call back until the following afternoon! Only to be told there were no openings for her to be seen that day and my only option would be urgent care. Luckily, I had taken matters into my own hands and already scheduled an appointment for my daughter to be seen the next morning by Dr. Pumphrey's (who is much more informative and patient). I will say that the nurses who assist with the initial check up here at Pediatric Partners are nice, but it wasn't enough for me to stay. read more

Awesome staff and I give every dr my boys have seen here, a 5 star!! Great charisma that helps make the kids feel more comfortable, very efficient in what they do, and detailed in explanation. This office gives Pediatric Partners a good name! read more

Sick appointment and the front desk was polite and courteous. Sometimes you have to wait for good care , because the doctor is doing his /her job and actually listening to the patient. We sawDr winter. He had great bedside manner. He didn't seem to push a prescription and wanted to know about my son instead of pushing a pill. I liked him and preferred him to the Fallbrook office I attended. read more

Dr. Winters is great, but the personnel mehhhh... and holy moly waiting time ... jeeze luizzzx

Took my son to see Dr Brian Winter, the doctor was fantastic. Very thorough and very polite...but the waiting room is gross, kind of dirty and the back room where take your kids weight was kind of weird. 3 women standing around watching the MA weigh my son and ask me questions. Stone faced, might I add. They are around children all day, they should be happy. read more

We took our daughter to Pediatric Partners for several years and just like any normal doctors office you wait for 30min to an hour. If you have kids you know that feels like an eternity. The doctors were nice enough but didn't really make a serious effort to make sure they knew my daughter and her specific health concerns or validate my concerns for that matter. read more

They overbook patients so you're waiting with sick kids for over an hour or 2 in the lobby. Breathing everyone else's germs while your kids immune system is already weakened! Just to be finally moved to the back to wait another 30 min to an hour. read more

Office staff are rude and unprofessional. Trying to make an appointment is a joke over the phone. Being on hold for 20-30 min is ridiculous, then to be greeted by someone with an attitude is pretty pathetic. We'll be leaving pediatric partners. read more

The only reason why I am giving two stars is for Dr. Winter! He is absolutely amazing!! However, the office staff, a few of them are nice. However, calling to try to get an appointment is a joke!!! Happily, I was able to switch to another Dr. who has time to see my daughter when she needs an appointment. We will miss you Dr. Winter!!! read more

My daughters have been with Pediatric partners since we moved here when they were 1 and 3, They are now 17 and 19. My 19 year old is no longer there since she is an adult. We have always had excellent service from their office. The doctors no matter who it was and we have seen several throughout the years have always given excellent care. Dr Paik, Dr Winters, Dr Camacho, Dr Reynoso just to name a few have taken excellent care of my girls. The only draw back at times was some un friendly front office staff at times at the redhawk location, but that was not consistent. I would highly recommend this group! read more

Dr. Winter is amazing!!! My son is 9 yrs old and Dr.Winter has been his pediatrician since the day he was born! Really great doctor!

If you want to be ignored this is the place for you! I didn't even get a chance to go here and it was a horrible experience. I was assigned a doctor here, who sounded awesome. I called to make an appointment no one answered. Called 4 times no answer so I left a message. for my 2 kids and 4 days later no reply. I called back left more messages, no answer no reply. It's been 3 1/2 weeks and nothing. I'm changing to a different doctor! read more

Don't waste your time with these people. I took my children for a Doctor visit today. Even though i had an scheduled appointment, I spent over an hour waiting to see the doctor. After waiting an hour, I was advised that there were still 2 people ahead of me and that i was welcome to continue to wait. Wth!!!! Honestly, friends had already warn me about this office always overbooking appointments and the staff being incompetent; however, I still took my chance. Once again, my mistake. How sad that there is no quality healthcare practitioners in the Temecula area!!!! read more