I brought two bikes in for repairs, both purchased on the West Coast. These folks treated me as if…read moreI had bought from them. I got my bike completely tuned up and they helped me solve two problems: hauling my step through on a bike rack (they had a "Lobster Claw"), and because of a prosthetic elbow, I have a lot of pain, so they are going to get me fixed up with new handles bars with a better position. My other "bike" is actually a "Trikke." I needed new brake levers and cables. A lot of shops have turned me away because they weren't interested in learning about the Trikke. The folks at Bike Stop were glad to help and got on line to learn about both of my "toys." It's so rare to find people that really love their customers, but the folks at Bike Stop get it. I highly recommend you give them a try.

Very knowledgeable, caring staff. Unbelievable quality service. If you must shop or purchase at…read moreBikestop I highly recommend Chris. Unfortunately the owner Ross did not provide the same level of courtesy and respect his employees do. I am 57 and ride gently. I test rode the bike on their lot, and owned it less than 24 hours. I rode it less than a few miles on a paved road near home to discover it didn't perform as expected. I brought it back cleaner than it was at delivery. I thought agreeing with the owner to cover 6-10% was more than generous for the hassle and any tiny expenses, but when I arrived back to return the unit the owner got more involved and changed the terms. Chris my sales person vouched for me, knowing my character and the overall situation, but it wasn't enough for the owner Ross. According to him there is no return policy on bikes. He made an exception for me, and kept 15% of my money on a return instead of the agreed 10.. In that conversation with him, Ross whined about loosing money via credit card fees and taxes. Furthermore he went on to say that the transaction was "painful and inconvenient" indicating he was still doing me a nice favor by returning 85% of my money. As the conversation unfolded, I suspect Chris took some heat for the level of service he had provided. Chris over delivered and under promised, not the other way around. In the end I was surprised to learn the owner was more interested in the restocking fee, knowing good and well the bike could be resold as brand new (no different than the lot rides myself and others had taken). He would not consider the idea that future business and relationships are more valuable than restocking fees. I am on my way back to the Trek shop to purchase a unit from them. Trek understands this concept. In fact, they offer a 30 day, no questions asked, full refund in the event a unit doesn't fit well or perform to expectations. I'll also be purchasing a second bike for my wife, parts and gear. Provided it goes as good business should, I'll be referring businesses elsewhere. If Ross can ever grasp value in changing his policy to a more consumer friendly one, I'd love to work with his staff and his outfit in the future because I like supporting my local shop. Until then, I'm afraid I'll have to hand over my hard earned money to corporate giants. What a shame.

I took my bike in for a spring tuneup this year. The staff at the Bicycle Shack was very helpful…read more Jason and his crew did a great job tuning up my bike and getting it ready for the summer months and the riding I will be doing. I have a Veego E bike and they took care of it in a spectacular fashion. Everything is as good as new. I look forward to visiting them whenever I need help. If my wife decides she wants a bike we will go there to buy it. they have a great selection of used bikes

Jason and his wife have an exceptional bike shop. They're extremely knowledgeable, fair and very…read moreaccommodating. I can't recommend them enough! - recently when we were saying in the RV camp nearby and needed quick service, they were extremely helpful. I've been there twice now and I would go back in a heartbeat.

Another great experience here today. Todd special ordered me a new Giant that arrived and was just…read morepicked up. Many thanks to Marc, Todd, Rene, and Ryan for putting up with all my questions and comparing bikes.

Very knowledgeable, caring staff. Unbelievable quality service. If you must shop or purchase at…read moreBikestop I highly recommend Chris. Unfortunately the owner Ross did not provide the same level of courtesy and respect his employees do. I am 57 and ride gently. I test rode the bike on their lot, and owned it less than 24 hours. I rode it less than a few miles on a paved road near home to discover it didn't perform as expected. I brought it back cleaner than it was at delivery. I thought agreeing with the owner to cover 6-10% was more than generous for the hassle and any tiny expenses, but when I arrived back to return the unit the owner got more involved and changed the terms. Chris my sales person vouched for me, knowing my character and the overall situation, but it wasn't enough for the owner Ross. According to him there is no return policy on bikes. He made an exception for me, and kept 15% of my money on a return instead of the agreed 10.. In that conversation with him, Ross whined about loosing money via credit card fees and taxes. Furthermore he went on to say that the transaction was "painful and inconvenient" indicating he was still doing me a nice favor by returning 85% of my money. As the conversation unfolded, I suspect Chris took some heat for the level of service he had provided. Chris over delivered and under promised, not the other way around. In the end I was surprised to learn the owner was more interested in the restocking fee, knowing good and well the bike could be resold as brand new (no different than the lot rides myself and others had taken). He would not consider the idea that future business and relationships are more valuable than restocking fees. I am on my way back to the Trek shop to purchase a unit from them. Trek understands this concept. In fact, they offer a 30 day, no questions asked, full refund in the event a unit doesn't fit well or perform to expectations. I'll also be purchasing a second bike for my wife, parts and gear. Provided it goes as good business should, I'll be referring businesses elsewhere. If Ross can ever grasp value in changing his policy to a more consumer friendly one, I'd love to work with his staff and his outfit in the future because I like supporting my local shop. Until then, I'm afraid I'll have to hand over my hard earned money to corporate giants. What a shame.

It's wonderful that the community has a locally owned and operated business that really cares about…read moretheir customer and the community! Do yourself a favor and pop in for a visit and support local business!

I've tried the local bike shop, but damn I didn't think it would go the way it did . I think I'm…read morenow at $150 total to get a back wheel on a kids 24" bike. They installed a mismatch color wheel, my daughter was cool with it so I didn't push it, on the way home from getting it fixed the inner tube failed while in the back of our car, they fixed with no issue. A week and a half later the inner tube failed again, I brought it up, Jacob looked at it and pointed out it was on the inside so it was not from a puncture while riding so that kinda leaves poor installation or faulty products. The worst part was they charged me for it. If we ran over something, I can see that, but it was either installation error, something in the wheel they installed, or a faulty inner tube they installed. Not sure their policy, and I'm sure they'll come back with some wonderful explanation of why they charge me $30 for it but when I asked are they really gonna charge me for their product failing, they didn't seem to care, offered to take half off sheepishly. Nah, if you're gonna charge me, I'll pay full price if that's the way you're going to run your business.

I need to start off by saying people writing bad reviews about this shop in the last month or so…read moreare so mean! I understand people are overly stress about covid but don't take it out on shops! On with my review! Mid april i wanted to buy a mountain bike and i kinda knew it would be difficult to find a full suspension in my price point because every place i checked was sold out. So i walked in this store and i could say it was off putting because it was so busy and it didn't seem like they had enough people working in the store. As i was walking around checking inventory a guy said you need help i'll be right with you ( he was helping 3 other people ) Dave came over 5-10 minutes later said what can i do for you. He found me a bike in the price point and over the next week he found a part i needed to hook a kids trailer to my bike. Did all this looking stuff up on the computer answering phones and trying to take care of everyone walking in the door lol.. At one point i didn't think he would remember about a part he was going to have them install when they got my bike in... I was wrong, not only did he remember the part he had them put it on right away. I watched Dave take care of customers 1 after another and a few at a time over 2 weeks. One lady had a problem with something she bought there, Dave looked her in the eye said i have never seen this happen before in over 15 years so you tell me what you want to do for you to walk out happy, i'll refund your money in full or give you another unit ( i think it was a bike rack maybe) . She wanted a new unit and dave made the bike builder stop what he was doing to build this ladies unit on the spot! I am a huge fan of this shop now, it's like that 80's bike shop before corporations, cool to talk to and they know there stuff about bikes. I ended up buying another bike for my wife today (so we can take a ride together) I found out 3 workers quit because of covid and their volume doubled because everyone wants bikes or getting there old bikes worked on. So when you walk in those doors have the mind set it's going to be a little disorganized but they will do right by you! Good Luck Everyone, Stay Safe.

I left an electric bike to sell in November of 2023. In June of 2025 I received an email from…read moresomeone who purchased the bike. After contacting Nick the owner and confirming the bike indeed had sold we have never received the money.. We have REPEATEDLY been told the check I in the mail. Blatant Fraud. Never been paid. Don't trust this shop to be honest.

Bob & Christina were a tremendous help. They rented me a fabulous bike for my ride across Missouri…read moreon the Rock Island and Katy trails. Their excellent suggestions and support were critical in my completion of the trip. I greatly appreciated everything & hope to rent a bike there again.

I've had two favorite bike shops over the past decade, and both have shuttered their doors…read more Midwest Cyclery is next in line to be my go-to based on it's convenient midtown location. I went in specifically looking for a U-lock for my commuter bike, and they had lots of options all priced as good as you'd find online. The staff was helpful but not intrusive as I wandered around trying to get my bearings. One reason I'm not quite at five stars is that it's still so new to me; I haven't had them work on any of my bikes, bought any big ticket items, etc. I lightly perused the bike selection which is pretty good, at least for right now in these weird supply-chain times. There's a big parking lot out front (rare for midtown) and it's easy to get to from the Plaza/Brookside/Westport. Recommend giving them a go and looking forward to updating this down the road after a few more visits!

Went into the store today to get some assistance with my wife's bike. Very friendly,…read moreknowledgeable, and courteous staff. Even if your not in the market for a new bicycle but just need some minor repairs done to your current ride...go to FreeRide...they'll take care of you.

Always take my e-bikes here when I need to get brakes worked on or flat tires repaired!read more

Very knowledgeable. Friendly people in there. They helped…read moreme resolve my issues and answered my questions . No pressure no upsell. I'm going to buy my next bike there for sure.

I recently moved to the area. I brought my current bike to a few of the local shops as a reason to…read moresee which shop will be my home base. This was the shop for me. The mechanic did the job, the price was reasonable, and the shop was polite and attentive. I liked the shop enough to buy my newest bike from here. If you are new to ridding, these guys will give you their time with no pressure to buy. If you need a mechanic, or some advice, I'd send you here in a heartbeat.

Great pricing, genuine team, and ok turn around. Everything i have ordered from them has been under…read morethe pricing i have been able to get on my own.