This used to be my favorite dive bar, but definitely not anymore. Last night, I brought a group of friends to Peculier and was severely disappointed by the lack of customer service. Never once have I dealt with bad customer service at Peculier before.
We started off the night with a server named Ellie. She seemed really nice at first. When we placed our first food order, she messed up 2 of our orders. My boyfriend ordered a turkey wrap with a salad. They brought out a turkey wrap with fries (which really wasn't that big of a deal, even though she came back after taking our orders to ask him what dressing he wanted). One of my friends asked about sandwiches and specifically said "As long as there is no mayo in it" at least 3 times. They brought out a sandwich that had mayo in it. When he asked for it to be remade, she seemed nice about it at first.
But as the night progressed, she ignored us, didn't ask if we wanted anything to drink, didn't come back to check on us, etc. 2 more of my friends showed up and not once did she take their orders. Later in the night, someone else started serving us and she was just as rude. When she handed us our tab so we could pay out, we wanted to double check the numbers as any customer rightfully should when it's an $89 tab. She walked away from the table with a lot of attitude shaking her head. At one point, Ellie left our table, went straight up to the other server, and complained about our table. We're not blind. We can CLEARLY see what you're doing.
I used to work in a restaurant so I understand what it takes to be a good server and I know every once in a while, you get customers that are difficult. But as a former server, when you can't do what you're supposed to do, ie. taking down the right order, then yes, you're going to have a customer who expects to be given the correct order because that's what they're paying for. And when you are blatantly rude about it the rest of the night, of course we're not going to tip you anything above 5%. We'll take our $89 tab elsewhere. Had service been excellent, we would've had no problem whatsoever giving a $20 tip.
The night overall was enjoyable. My friends and I had a great time hanging out and drinking. We joked and laughed the entire time. So it's really unfortunate that I feel this compelled to write a poor review on Peculier because I love their juke box and overall ambiance. This pub was the first pub I was taken to when I moved to NYC. Now it's the last place on Earth I'd ever return to. read more