Waste of time. Our dog chewed up a leg on a solid cherry rocker. Left Vm... several days go by... I call again. Called again...Oh we build furniture, we can definitely fix your rocker, bring it in for an estimate. I bring it in & no one is there-no "out for lunch back at 2:45" sign or anything. I call to see if they're closed & Vm says they're open. I try knocking a little longer & give up... 25 min drive. Call 30 mins later "oh I was out". Drive back Owner: "oh yeah we can do this, we'll call tomorrow with the estimate". Never called. Got Silvestri (he'll be doing it) "oh yeah we can definitely do it & owner will call for price he'll be in at 10" (it's 10:25 now). 1:15 & owner calls & they really only refinish wood. What the crap?? And, they might not be able to do it to my standard.
?? What standard do they have? It's a plain solid cherry rocker. It's not a Louis XV-th museum piece & he's been doing this for over 40 yrs-how could he not know that he couldn't do it. He has great reviews so, I don't get it. Flabbergasted.
But, at a basic level, I am glad he called & said take it back-it was over their heads. I'd much rather have him be honest & not just try & slap something together & see if it passes. I won't try him again for even some refinishing we need done. But, does get really good reviews. read more