The staff here has always been great to me. Dr Ludwig is amazing and Kim is an awesome person, she helps me with which frames that fits me and insurance billing. Thank you, I really appreciate the business here! read more

Pearle Vision - Eyewear & Opticians Near Me - St Louis Park, Minnesota

I have been a patron of numerous Pearle Vision locations in the last decade. Last year, I had a great exam and experience. I spent $2k on updated lenses for old frames, new frames, and contact lenses. This year, I'm asked several times over the phone confirming my appointment whether I have insurance, and whether I have an alternative form of payment for what insurance won't cover. I explain that I still have HSA, as well as cash and credit cards. My insurance card plainly states "vision" on the front; I confirmed my insurance covers an annual eye exam. When I walked in for my appointment today, the concern is again payment. I am not about to do business with anyone who treats me like a delinquent of any kind without reason. I am more than happy to spend the money you don't seem to think I have elsewhere. If you're that concerned about payment before services are even rendered, then start requiring pre-payment. This behavior was insulting. read more

Great service- I was helping my husband who needed a special lens. They were very helpful and willing to go the extra mile! Super service so we ordered glasses. It felt more like a neighborhood vision place than a franchise store. read more

Unkempt man with a neck beard tried to charge me $190 for something my insurance covered with a $15 co-pay. I questioned him about it, and asked to take the quote with me, and he wouldn't provide it. Double checked with the insurance, then called the store and confirmed also. Dudes a scammer! read more

All the staff at the St. Louis Park location are very accommodating and understanding I have been going there for many years I am a disabled individual in a power wheelchair so the kindness and understanding really mean a lot read more

I have never been so discriminated against by an eye doctor. ( Dr.Jay Petersen at SLP) I went in to fix my eye prescription and the entire time I was being scolded for not answering right away, quote "maybe if your face wasn't so close you wouldn't be fogging up the glass!" "I'm not here to make your eyes perfect. I'm here to get them slightly better" as he was rushing me the entire time. AND HEY, who feels comfortable with a closed door by yourself with this man who keeps yelling at you? not me. Not excited to get my glasses where the prescription will be based off of my rushed answers. literally left the place in tears. read more

I'm in my early 30s and am having a lot of trouble with light sensitivity/being literally blinded by bright lights that I had no problem dealing with in the past. After a near accident this morning driving, I searched for an eye doctor open on the weekend. I should have waited until Monday to go somewhere else. I am on Medical Assistance as well as a very fixed income. Before going to Pearle Vision, I did my homework and found out that MA will cover sunglasses if medically necessary. This stores motto should be apathy, because that's what I was met with. I don't have a problem with the staff, but the doctor telling me my eyes were fine and that the pain and blindness I experience with bright lights was nothing to note was entirely dismissive. Like alright, I'll remember that next time I can't see the road. I also take significant issue with them suggesting I wear sunglasses over my normal glasses. It is 2019 and I'm a human being, I'm not going to jury rig 2 pairs of glasses on my face while driving a car. The doctors further suggestion that I can "get a second opinion" was also a rub, as with MA I get one exam a year and that's it. So in short, I wasted my time, my one chance at an eye exam and got to feel humiliated with a faux solution because the doctor didn't even bother to investigate what my insurance would cover. Don't waste your time or dignity here. read more

Highly recommend Doctor Peterson! Extremely personable while maintaining professionalism throughout the eye exam. Won't look anywhere else! Thank you, Pearle Vision Saint Louis Park. read more

I called even as I was turning into the parking lot. I arrived ONE MINUTE late. They told me "I'm sorry you have missed the cut off. You will have to reschedule." I had called earlier to let them know where I was and that I would be there soon. The person on the phone said "I will say a prayer that you get here in time."I literally had raced from downtown to get here. There was ZERO customer service. There was not even a change of expression on the staff faces. I turned and walked out. I surely will not be back! read more

Great customer service. Friendly staff. I ended up being not too crazy about a pair I picked up a couple of weeks earlier, and they let me return them for a different pair no questions asked. read more

This was absolutely aweful service. The doctor was over 30 mins late for my appointment. I received no notice/heads up about the tardiness and was sitting in the waiting room for over half an hour. I asked after a half hour when the doctor could see me and still received no response as to when. On my day off I'd prefer to do other things than have my time wasted so I in a waiting room. A call advising me the doctor was going to be so late would have been simple. read more

This is and has been my go-to place for the past 3-4 years. I love it here! It feels comfortable. Not only have I not ever had a bad experience, but they have all been excellent. I trust Dr. Petersen and there is no one else that I would go to for my own and my family's eye care. This evening I had an exceptional experience. After my exam, Heidi helped me with getting my contacts ordered to my home in CA (I make a stop here for my eye care when I'm in town). I also have some restrictions on glasses and she found the perfect pair for me. I'm elated at the service I received today and am excited to receive my glasses and contacts at my home in CA, as I have done the previous year. Carol was also so friendly and courteous! There's no other place I'll go! Thank you! read more

I recently moved to the Minneapolis area and needed to find a new eye doctor, this process was sped up when my eye became very irritated and watering throughout the day. I figured since I needed my annual eye exam anyway that I would just kill two birds with one stone and just make the appointment for ASAP (I set up an annual exam and mentioned my irritated eye while doing so). My appointment was in the evening, probably the latest slot they had available and I was informed that the doctor would be late (not a huge deal). Once I was called into the room I met with a male doctor who seemed to be in a rush and really do a half ass job (for lack of better terms) doing my exam. Now, if I was a regular patient and was just in for an eye irritation that would have been one thing, but we had discussed that I had not been seen by an eye doctor in YEARS (probably close to 6 years). I realize it has been a while since I've been examined elsewhere, but I always remember my doctor being friendly, caring, thorough, etc. I felt rushed and that he did not really care about my vision. I spent more time listening to ramblings (not at the same time as the exam, mind you) about life than anything and was not informed much at all during the exam what he was doing. At one point he put a qtip under my eye lid without really explaining WHY first, all he said was it would be uncomfortable. It felt like he was digging around in my eye and I jerked my head back, he then explained he simply needed to use it as a tool to flip my eye lid to see what was going on. After I had been told what was happening I felt much better. He was nice enough and the front office staff was fine, but when it comes to my healthcare I want to feel like my doctor truly cares about me and my experience, makes sure I am comfortable with everything and does a thorough job. I will not be returning in the future and will be looking for another eye doctor for my future needs. read more

Poor services. They did not give me the prescription unless I order glasses in their store, which make me so upset. No smile, impatient. I do not recommend this store. read more

These ladies are wonderful!! I am constantly breaking my eyewear, from broken frames to scratched lenses and just some new nose pads, they have always been professional and very courteous each and every time I have gone there. I have eye exams there and the Dr. was very funny but also very thorough in my exam. I even got fitted for new contacts and they took my extra unused contacts and gave me a credit towards my new boxes. Sarah and Kim are just wonderful in how they assist me, along with Carol and the other people who work there, they answered all my questions on insurance, fees and left me feeling elated to have such a comprehensive experience for all my vision needs. I LOVE THIS PLA read more

About three months ago I saw Dr. Jay Peterson because I was experiencing a sudden dark area in my eye. He told me it was "probably a large floater" and went ahead to prescribe new lenses. Those didn't work at all so I went back again. He did a slight correction on the lenses and again told me I had a large floater. About a week later I went to an ophthalmologist and had emergency surgery that day for a detached retina. Dr. Peterson (sorry, I hate to even call him a doctor) didn't tell me anything about that possibility or recommend that I see someone else. It's going to take me about 4 months to recover from the surgery. What a quack he is, and I will never, never, ever go back to see him. Be warned. I think this is close to malpractice. read more

Bad service. I went here for an update on my prescription and had several issues. I saw a male doctor who was irritable. I wasn't happy with my vision after ordering contacts so I called to follow up and the owner was really helpful and nice. She set me up with another woman who is really part time but she was super nice. We ended up with the correct Rx and they let me exchange my contacts. I have three stars instead of one because of her and the owner. But I called again to follow up on my Rx bc I had issues with a pair of glasses I ordered from another store and I figured it wasn't right. There were two diff guys who answered and were inconvenienced by my call and a little rude. Put me on hold and were not helpful. I've worn glasses and contacts for nearly 20 years. I think I would know when things aren't accurate with my vision. This was the worst experience I've ever had in my yearly update. read more

Worst experience purchasing glasses yet. My expectations were not too high going into this place but they continuously messed up. I ordered glasses and sunglasses and was told they would be ready by a certain date. I took it upon myself to call the store to ensure they were ready on the date they said they would be, before driving to the store. They were not ready, in fact it took them 4 more days to have them ready. But after leaving from picking up my glasses I noticed a large flaw in the eye glass lens. There was a hole at the bottom of the lens, clearly the lenses were cut wrong, leaving a small portion exposed. When I called the store I received no apology and was told to bring them back. I brought them back, again received no apology. I was told they would be corrected in a couple of days. I waited several days after and still no glasses. I called several times and was told they were not in. Finally when I called for the last time they were ready. I drove yet again to the store and received no apology, compensation or discount for their errors. Poorly managed store and I would definitely never go back. Most likely will tell everyone I know how poorly run this store is. Pretty pathetic service considering everything. read more

I don't typically leave reviews.... but Dr. Peterson is by far the most unprofessional person I have ever dealt with. And I work in social services...(I deal with lots of unstable people) simply put....He made me feel very uncomfortable and scolded me for not answering his questions in a smooth and timely manner. (Definitely not kid friendly if he can't handle a 33 year old) first of all, he told me that he "does not use the (eye air puffer machine) and doctors that do are sociopaths and probably vote for Trump". Im not joking. He then proceeded to tell me he was "coaching me on how to answer the questions so when I go to my next eye doctor that hopefully I won't give him as much trouble." Ok, it's not that hard Dr. Peckerson.... I'm trying my best here. That is not all... he also proceeded to tell me that " this is not a power struggle, I am the Dr. and you need to tell me when it is clear. It is either CLEAR or not clear." I almost got up and left in the middle of the visit. I would only suggest this place to my worst enemy. I can't imagine how he still has a job here. Do yourself a favor and drive a few more miles to a different Pearle Vision. Now, I have to return to pick up my contacts in the next few days. Geesh! read more