First time patient turned forever patient. Such a wonderful and welcoming experience at Downtown Eyes. The staff were friendly and provided prompt service which is alway amazing especially when you're in a time crunch. The optometrist took extra time to get to know me and learn about my life which was very refreshing. The selection of frames and sunglasses are spot on in terms of variety. Well maintained and trendy office, plus they have snacks! LOL. Very happy with this visit and will return for future appointments. P.S. it's customer appreciation week or month. I don't know any other place (other than Downtown Eyes) that appreciates their customers or patients with goodie bags with wine and chocolate! read more

Downtown Eyes Crosstown - Goodie bag for customer appreciation! - Optometrists Near Me - Richfield, Minnesota

Wow!!! What an amazing place with incredible selection of glasses to choose from. Robert, the optician is fantastic and knows his stuff. Coming from the industry myself it was nice to have someone explain the type of lenses needed and not upsell unnecessary upgrades. I found it refreshing to be treated like a patient and not a sale. I highly recommend them! Customer service is top notch. read more

I usually wouldn't think to review an eye clinic but.... One word, FANTASTIC! Honestly this place is amazing. The staff makes you feel like you are part of the family. As you enter there is big band music playing and the ladies give you a warm welcome and cold bottle of water. What a Wonderful experience! The staff was very professional and knew what they were doing. Each step of the appointment was explained as they worked with me, allowing the ability to ask questions and learn more about by eye health. Thank goodness places like this still exist! I have been here three times now and it's always the same experience. Great job Origins! read more

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Happened upon this place by accident. I walked by and spotted a pair of cool eyeglasses and went in. I was told "oh yeah, we take your companies insurance and we can set you up with an appointment."The receptionist called the insurance while I was there and said everything was good to go. After the eye exam was completed, several weeks later I get the full bill. I called and was told by the receptionist' Don't worry about anything, we'll take care of this issue for you.' A few weeks later another bill came. Nothing was taken care of. Baiting people to come in for service by saying we take your insurance, when the company really doesn't, is plain bait and switch. Why falsify? Why does one need to get the Attorney Generals Office involved? read more

Getting my eyes checked is not one of my favorite activities, but the staff and Dr.s at Origins made it wonderful! I have been to three other places and was desperate to fix my eye issues - the other places ignored my concerns like I was overreacting. Dr. David had cutting edge equipment, listened to everything I had to say, and I left with my eyes looking less stressed than when I walked in. After years of stress, he solved my eye issues within minutes. My eyes have never felt so good and my vision is crystal clear. When picking out glasses/contacts, the staff was very helpful and explained my options well. I walked away knowing my eyes were better than when I walked in! Thank you, staff of Origins for making my experience pleasant, informative, and even making me a bit more stylish in the days to come! read more

I came here for an eye exam since it had been about four years since I got my eyes checked, so it was definitely overdue. Unfortunately, I had to wait even though I scheduled an appointment and overall it took me close to two hours to get my eye exam completed, which is way too long. On top of that, they never told me how much everything costed me and it was very expensive, using up my entire vision insurance stipend. So you ask why I'm giving a 5-star rating? It's all about customer service from the manager, Theodore. I called him and basically ranted how angry I was that they used my entire insurance stipend without telling me and now I couldn't get a new pair of glasses for another year. Theodore really stepped up and provided me a solution to get the glasses for a lot cheaper than usual getting the best lens package they have. Overall, it started as a really bad experience, but thanks to Theodore's great customer service, he got me a great pair of glasses and resolved my issues. You don't see this kind of customer service often and this is why I wanted to say thanks! *Just remember, if you come here, you're getting a comprehensive eye exam (digital scans of your eye etc.) and great lenses at a price. It's not cheap, but I can tell their lens quality is much better than other places I've been to and the customer service is fantastic.* -- UPDATE May 2018 -- Previous manager promised me a two-year warranty on my lenses, but now the clinic is under new management so they initially said they couldn't honor the warranty because the have a new lab. However, again they provided me great customer service and honored the two-year warranty for me because they sympathized with my situation. Fantastic service and don't expect anything less! read more

I have terrible eyesight - thankfully Origins Eye Clinic is here to help! I live downtown Minneapolis and usually prefer to keep my all my doctors (dentist, eye doctor, primary care physician, pharmacy, etc.) close to avoid unnecessary travel and to have a convenient location in case of any emergency. But, after going to my local downtown eye doctor for about year, I felt that I was just another patient. Since I have unique eye conditions, I need to feel extremely confident with my opthamologist and be able to trust them 100%. When looking for a new eye doctor, I discovered Dr. Bane at Origin's Eye Clinic and am very pleased with my decision. While it is a bit of a drive for me out of downtown, the commute is well worth it. I've never experienced such new and informative eye screening technology and equipment before in my life - and I've been to many eye doctors throughout the Midwest. By far, Dr. Bane's office has the latest technology to measure your eyes and complete a full eyelid-to-eyelid inspection. Have YOU ever seen a picture of the inside of your eye? I have now - and it's pretty awesome. Dr. Bane and the entire Origins Eye Clinic (shout out to Elizabeth!) are extremely knowledgeable, pleasant and funny. They are very accommodating when it comes to scheduling if you have an unexpected eye problem, which has happened to me a few times. They make all clients feel welcome (LGBT, Hispanic, ESL, etc.) When I was shopping for new glasses frames and sunglasses - everyone was willing to chime in with their opinion. I always leave seeing better, knowing more about my eyes, and feeling more confident with my frames selection. I highly recommend Origins Eye Clinic for any/all eye related medical needs as well as new glasses/contacts/frames. read more

Origins is a great place. I would highly recommend them for any of your eye care needs. I recently stopped in to get new frames and had a very enjoyable experience. Elizabeth helped me pick frames and made sure I took advantage of all I could through our benefits package. My glasses were in two days later and are working great. Thanks guys! read more

I found this clinic randomly walking by as we were going to Houlihan's for dinner in south Minneapolis off Lyndale Avenue and Highway 62. I was long overdue for my eye exam and really didn't like the experience at my last doctor. As my wife was waiting to be seated I took a chance and walked into the clinic and asked for an appointment. I was greeted with a warm welcome and the woman behind the desk was really friendly. She fit me in right away the next day as I had run out of my contacts and my glasses had seen much better days. As I looked around, I noticed they had a very large selection of many of the frames that I liked. They had a lot of popular brands like Ray-Ban and Prada as well as some very unique and cool frames such as Seraphin which was locally made and each frame was named after a Street in Minneapolis or St. Paul, how cool!! The woman specifically showed me this one and I loved it. When I came back for my appointment the same woman was there again and offered me a cold water along with my paperwork. The clinic has a very nice feel with excellent decorations and feels very homey. I would have to say it was the most informative eye exam that I have ever had, the doctor took pictures of the back of my eye and spoke about aging, nutrition, and the health of my whole body. I wholeheartedly agree with the other reviews that I have read, this place is excellent and is a diamond in the rough. I would not hesitate to bring my entire family here and have recommended that they all go get examined at this clinic. There is a sense of Genuine Caring Here I have not seen anywhere else. read more

They fixed my glasses (which I didn't buy here) for free. Plus the Optometrist had a cool dinosaur shirt.

I purchased my glasses a year ago from here. The doctor was very polite and professional. The front desk was great as well. My insurance was tricky and I lost a benefit due to how the front desk handled it. I do think that as a business they could have easily changed how they billed me to prevent me from losing my benefit - but they did not and that is why I go elsewhere with my business. 1 year and 3 weeks later my glasses fell apart. Not from wear and tear but the glue stopped working all together and they fell off my face. I happened to be in china and Asia for the following 3 weeks and had to wear contacts from sun up to sundown. I came back on Sunday, checked there hours and it said open at 9am on their website. So 9am arrived and so did I at their door. ... Only to find out they have special holiday hours. They open at 10. Not a problem, just thought they should update their website to reflect that as to not inconvenience their customers any more. Well when I get there the nice lady at the front desk said the frames are out of warranty by a few weeks but will see what she can do and will call me back by the end of the day. Monday passes and I don't hear from her. Tuesday I call and no answer but I got busy so waited till Wednesday... Still no answer or call and I leave a voicemail at around 2-230. Thursday comes and still no answer. I call again and finally speak to someone and they said they ordered me replacement frames and are just waiting on them to arrive. So I should be happy that the frames are being replaced... Yes. I think the customer service could be better. read more

It's nice to find an eye clinic and doctor that I feel I can trust and will return next year. Went to Origins Eye Clinic for my one year vision checkup. I've been to a variety of eye doctors and this experience was my best. The staff members were fun and friendly. The doctor explained everything to me in simple English, breaking down for me exactly what he saw during the exam. I learned more during my checkup at Origins than any of my past visits at other locations. I've recommended Origins to my friends and family. I'll be back next year. read more

The optometrist is very nice! However, the girls working at the front desk were politely rude (as weird as that sounds). Anyways, my Dad usually makes appointments for my two younger siblings because he is always busy at work. So I usually take my siblings every year (2nd year here) and I still feel the same! They make gestures as if we weren't the customers they wanted in there. When I asked questions they would rudely strike back at me. Why would I buy a 10 year old expensive frames, when she brakes them every year...? I get frames for my younger siblings that would be covered by their insurance [which is also money that they get to profit from]. In my opinion, they don't have their best interest in their customers. All they want is the money. I practically had to tell the girl at front desk that I did not want to order contacts there and that I would go somewhere else. We only go here because it's the closest place to our house plus our insurance covers it. I'm sure they don't mean to come off rude, but it has come off very rude since the last few visits (in 2 years). I just wish they had better customer service. Our last visit wasn't so bad, because my dad had spoken to the ladies at front desk. All they want is money, so don't be afraid to say NO. read more

Great experience. In the past I have never had the chance to see (technology has advanced) the inside of my eye. I did not realize the value of nutrition and eye health. The eye photo and Dr. Bane showed me where my eye health could improve. It is nice to be able to have someone take the time to discuss things with me rather than just sending me through the steps and out the door. Thanks Dr. Bane. read more

I can't offer enough praise to Dr. Baner, Elizabeth and this wonderful eye clinic! I came in with a complex, medical eye problem and have received nothing but exceptional care. They have followed my condition closely, and have gone above and beyond in spending time and resources to help me, with terrific results! I have found them both very knowledgeable and helpful, and am impressed with their diagnostic equipment and state-of-the art office and exam rooms. They come highly recommended! read more