My initial exam was good and inexpensive however I wanted contact lenses not frames. They required…read morea consultation which would cost another $19.00. I returned a week later and did the 5 minute consultation where they did nothing but ask me my preferences for contact lenses. When I went to pay the lady was highly disorganized and fumbled through several papers then said the cost was $76.00. That was twice the cost of the full exam yet they did nothing but ask me about my preferences. What a rip off. I'll never go back there again.

Friendly staff with compassionate service! I was travelling and needed some help getting some…read morecontacts. And the manager was terrific and helped me out on short notice. Also they have a great selection of frames and they greet you with a smile. Definitely recommend you support them!

I went here because Clarkson carries VSP. I noticed my contacts were marked wrong. Now I got new…read morecontacts and was told 3 different prices. First $124.00 after a $100 rebate. This morning I talked to Kris and she said they would be $144.00. I said okay so they are $144? She calls me back later and says no they are $124.00. I look at my bank account and I was charged $224.00 , today nobody mentioned the rebate. I call back again and not even a sorry, more or less told me I was wrong. Will the rebate info come in the mail? Don't know, I only get half of what they send.

I am so happy I found this eye care center. The staff is wonderful. The doctor was excellent. I…read morewent here after a less than positive experience at a franchise eye care provider in Edina and I could not be more pleased. My care and treatment was perfect with great communication every step of the way. The office is very clean and well lit, situated nicely, and they have a large variety of frames to choose from. Five stars. Highly recommended.

Kayla at this location was absolutely beyond helpful. I really appreciate how she paid so much…read moreattention to detail and took a good amount of time to adjust my glasses. It really does mean a lot and I liked how attune to all the little details she was. She checked in with me constantly, made sure that I was truly satisfied, and I definitely had a big smile on my face walking out of here! THANK YOU THANK YOU

Eye exam was great. Customer service was great. Ordered 2 pair of prescription glasses (1…read moresunglasses; the other regular). Got the sunglasses in the mail only to open the package to see that there was no shaded lenses. Also noticed that the frames were different design than what I tried on at the store. The regular glasses are yet to arrive. Hope I don't have to pay to return the wrong glasses! They have a 30-day return/exchange policy. Will see about the regular glasses. I may return both and go elsewhere for the glasses I need. Disappointed

I've been coming to Spectacle Shoppe since I moved to Minneapolis for my optical needs!…read more Parking can be a bit tricky, but there is street parking on most of the blocks near the shop. The interior is clean, warm, and inviting! They have water, tea, cookies, and other treats to enjoy while you wait for your appointment or shop around for new frames. The staff have always been tremendously friendly and helpful. They have quite a large frame selection from well-known and local designers. You're sure to find a diamond in the rough at this spot! Dr. Baars is a wonderful doctor. He is friendly, explains everything, and makes sure you get what you need. It's also never too difficult to get an appointment, which is appreciated. Highly recommend this spot, whether you need an eye exam or some fun new frames!!

I called ahead and asked what it would cost to get my glasses re-adjusted because I have a oddly…read moreshaped face and a wonderful person named Logan answered the phone and said "please just come and we'll see what we can do" (not the exact words but still very helpful) and cuz I work across the street I was able to walk in and out way faster than I expected Confidence restored, glasses fitting on my crooked/broken nose waaaaaay better so thank you ALL soooooo much Spectacle shoppe is AWESOME!

They wouldn't let me use the bathroom, said I had to go to Nordstrom. I'll never go back.read more

The "manager" or team lead whatever his name is, has to be one of the worst customer service…read morerepresentatives I have ever had in my life. I bought a very expensive pair of glasses here, they did not fit right at all. Went in once to speak to this "team lead" made jokes about them not fitting, literally didn't move from behind the front counter to try and fix them. Again, they are still causing me pain and discomfort. Went in a second time, spoke with a lady this time, she turns me away after helping and says there is nothing we can do. And that I would have to forego my insurance and buy an ENTIRE new pair of lenses. Avoid this location!

My experience started out not so great, but ended up being pretty great. The receptionist, Belinda…read moregot me in even though I was late. & Emily I want to say, was very nice when I saw her. Karla returned from a scheduled break & was EXTREMELY helpful & patient when helping me pick out glasses. She gave me so many options & went through every detail & price. I probably tried on every pair of glasses in there. I will say it was a bit pricey, but maybe that's because the price bracket my glasses came & the add ons that Karla convinced me to get. All in all though. I got what I WANTED & need fur that matter!

I've unfortunately given them numerous chances over the past few years and have consistently been…read morefrustrated. The first pair of glasses I bought from them had the completely wrong prescription in them. Then the first time I ordered contacts I got a notification to review my contacts when I hadn't even been told they were ready so I called to verify and they said they weren't in, I stopped by about a week later as I found it odd they weren't in yet and was told by the manager that they were stuck overseas, then two days later got a call that if I didn't come get my contacts right away they were no longer willing to hold them for me. Second time I ordered contacts I decided to have them shipped to maybe avoid confusion, but then got a call that they were waiting for me in store, so I went in and then they proceeded to not be able to find the contacts, an employee and the manager confused looking around and yelling back and forth for about 10 minutes as I waited awkwardly. Then the last time I called to order contacts the manager took my call and when I asked for 6 months worth she proceeded to give me attitude saying last time I ordered contacts she'd explained to me to get a years worth and if I'd just done that instead of 6 months I wouldn't need to be calling again right now. Excuse me? I knew my insurance would re-up and cover more contacts in 6 months when I'd originally called - but I also should not feel like I need to explain that to someone, especially not a manager. Throughout all of this time, any experience in store has been incredibly unprofessional. Employees loudly having personal conversations across the store and ignoring patients. Consistently having difficulties verifying insurance and making it seem like it's the patient's fault. When an employee doesn't know something they just yell back and forth instead of pausing a personal conversation, getting up and coming over to help one another. Unsure if it's lack of training, but it is incredibly frustrating and I've officially given up and won't be returning.

These folks are highly skilled professionals. If you have ever had glasses that did not work the…read moreway you expected you owe it to yourself to check them out. They are definitely not the low cost provider, but they do know what they are doing.

Beware, they do not give you your PD number. I had my eyes examined at Southdale Optical in Edina,…read moreMN. Upon speaking with the eye shop connected to them, I said I wanted to keep my silhouette frames and asked what it would cost for high-index, progressives lenses with transitions and blue-light blocking. I was told it would be upward of $700, to which I asked, for "just the lenses?" She responded yes. I'm a senior who cannot afford that so I began looking online. I needed a PD number. I called Southdale Optical to see if I could come in and get it since they already charged my insurance for an exam and didn't put it on my prescription. I was told the doctors at Southdale Optical do not measure for PD, that I would have to go to their optical shop for that. I informed her I couldn't afford to get my glasses at their shop and was ordering online. She then informed me I'd have to pay to have it measured if I chose to buy my glasses online. Research informed me there are only three states that require eye doctors to give a PD measurement, Alaska, Massachusetts and New Mexico. In the future, I will be inquiring about a PD number before I make an appointment. Meanwhile, I guess I will get new frames (that I don't like near as much as my Silhouettes) and high-index, progressive, blu-blocking lenses from Costco, (who unfortunately won't replace lenses in frameless silhoutte frames) for about $250. Lesson learned.

I took my two children to Dr. Jamison on July 5th for their annual eye exam. We were greeted…read moreimmediately by Dr. Jamison's welcoming smile in a clean and beautifully decorated office. She was very thorough with the exams and explaining the process and results. My children had a slight change in vision, but not enough of a difference to warrant new glasses. She was honest in her assessment and wasn't pushy with purchasing glasses that weren't needed. I really appreciate that. She is a friendly and competent professional who delivers excellent customer service. I highly recommend Dr. Jamison. Update on June 24, 2018: Dr. Jamison and her staff are still providing excellent customer service. I took my two children for another eye exam a few days ago. They were seen almost immediately and Dr. Jamison did suggest glasses for them this time. My teenage son managed to find a pair of glasses right away, but my teenage daughter needed a lot more time. The staff was very patient and helped her find a pair that she absolutely loves. We were even able to pick up her glasses only three days later.

Dr. Jamison and her team go above and beyond! Our family has seen her twice and I won't go anywhere…read moreelse. This year we paid out-of-pocket because they don't use our new insurance. I am a former optician and I would say I'm somewhat picky. The team's customer service is top notch and the variety of quality frames was perfect!

Five Stars Well done to the Family Team. My prescription…read morechanged and they happily retested me and arranged to have my glasses redone. And they were done ahead of schedule. Very good! Thank You!

I had cataract surgeries in December that changed my glasses Rx. I have been going to Family Eye…read moreClinic for more than 25 years, so naturally turned to them for my new Rx. They are, and have always been, friendly, professional, and helpful to both my wife and me. They did the needed tests, and came up with the new Rx. I worked with a very nice woman to get the new glasses chosen and ordered. They will be there this week. I look forward to a continuing relationship with Family Eye for years to come!

It's a nightmare. Had an exam and ordered ne glasses Feb 1, 2022. Four months later nothing…read more They never answer the phone and the voice mailbox is full. Sometimes they remain closed during stated operating hours with no sign, no explanation. The one time I got through they promised to find my 'lost' order and return my call. Never happened. All this after I paid $881 and insurance paid the rest. It's a racket and-or a ripoff. AVOID AT ALL COST!

I used to come here many years ago for my eyeglasses and have purchased several pairs, but have…read moredecided to stop. In the last couple years, each time is increasingly disappointing I walk by the window of the store and am tempted by what I see and then I go in, only to have the associate, Richard is glued to me while I try to look at frames in peace, chattering with his incessant, inane banter. Despite telling this person several times, "I'm just browsing" he never fails to give me his obnoxious opinion on anything and everything. He makes inappropriate political comments and "slams" about frame companies that the store no longer carries. Richard is overdue for some serious customer service training!