Andre who was on duty when I had an unanticipated problem with my glasses made certain that I will always appreciate Pearle Vision in Riverdale. Those of you who are looking for eyeglass services are urged to consider this store. Thank you Andre and Pearle Vision! read more

I really can't thank Andres enough! His understanding of my needs and the way he helped me and my daughter right before our trip to Europe left me in awe! It was my first time dealing with them and definitely not gonna be the last. read more

Pearl in Riverdale I'd the worst eye Dr I ever went too. They made me the wrong glasses. And when it was brought too their attention l got a total run around. Put in hold 4 times in one call. Then told there was a 15.00 charge too get my records. They charged me 624.00 for the wrong glasses. Charged me for a full exam when I only got half. When I told them they messed up not even a We're sorry let's fix this problem. Not a big ol f-u and I have too call back on Tuesday too get my records. It's bad enough they messed up,but too charge me 15.00 for my records,totally uncalled for. I will never go to one of these fly by night places again. It's true you get what you pay for. I got F'd and didn't even enjoy it. They should of tried too figure out the right thing too do. read more

Got my glasses that cost $500 and they said my insurance would send me some of the money back cause I have insurance....they proceeded to lie that they sent it to insurance and on top of that my glasses conveniently broke 1 year later but since I was a couple days past the warranty that I paid for they couldn't do anything and offered to fix my glasses for hundreds of dollars shit ass coMpany read more

I made an appointment here to get my eyes checked , I gave the receptionist all my info including which type of insurance I had . When I showed up for my appointment the next day I was told they didn't take my insurance! Seriously! I told the girl at the desk that who ever I spoke to on the phone said you did take it ( which it was probably her & didn't want to admit she messed up) do as she's laughing at me she then tells me oh that wh ever I spoke with didn't know they didn't take that insurance! So unprofessional! I could have went to another dr if she had told me the day I called !! I now have to wait until next week when I'm off or miss work !!! Thanks pearl vision ! You truly suck ! read more

The ladies working the day I went were fantastic (2/14/19). Very professional and personable. I was on my way to Mountain Creek, coming from my home in Long Island, NY when my contacts that I were wearing felt very uncomfortable. I didn't want to be in discomfort the entire day so I decided to stop by Pearle Vision in Riverdale, NJ to get a fresh pair! Very pleasant experience. Thank you and God Bless! read more

My recent visit on Saturday for annual exam and new glasses was phenomenal. The entire staff was truly accommodating, caring, kind, professional, knowledgeable, warm and welcoming. They went out of their way to ensure I felt valued and 100%+ satisfied. I could not have asked for a better experience and wanted to ensure special recognition for the receptionist, doctor on duty, clinicians and optical team, including Brianna, Joan, Kirsten, Tina & Kevin. I was beyond grateful for their attentiveness exceptional service and extended time spent taking care of all my needs. read more

I've had my Silhouette 3-piece frames in for repair before and I thought that their service was friendly but much more expensive than necessary. Ed had replaced a nose piece on my discontinued frame design from random stock in his backroom workshop. He charged me $50 for this. The nose pads were outsized and heavy and hurt my nose but he said I had no choice. They made fun of me because these frames were old. Frankly, I'm old too and nobody else makes fun of me, at least to my face. Two weeks later, one of the ear pieces broke--I thought it might be a result of the nose piece fix -- so I had to go back. Ed said that he had a matching set of heavier earpieces in stock of another, heavier design that would cost me $50 each AGAIN! I told him to replace one for $50. The point is that I thought that this was price gouging. Charging me $150 FOR THE 3 RANDOM pieces he had in his repair bin when the actual cost of these items must be $10. This IS price gouging. I felt that I was taken advantage of because I needed my glasses and THEY KNEW IT. I will never go back there. I don't trust them. read more

The service here is focused completely on increasing the amount you pay. I went there today and was charged more than double for the same exam my son had. The excuse given was that I had a premium exam - Because each eye has a different prescription. It's Totally ridiculous. I would not recommend this place to anyone. In my opinion you should avoid this place. Go somewhere where the staff cares about your vision and not how much money they can make off you. The doctor at Costco optical in Wayne is much more focused on your eye health. I will be going there from now on. I only switched because I got new insurance. It's not worth it I'd rather go to someone who cares and doesn't see me as a $. read more

Went here for an exam and glasses. The doctor, Dr T, that did my exam was great. The girls on the exam side are friendly. Issue here. The waiting area is very small and you can hear everything that is going on behind that desk, including the staff calling in for insurance approvals and reminder calls, which is done on speaker phone. They give names, birth dates, and policy numbers. HIPAA? Now for the eye glass shop. I bought a pair of cheap glasses, I only need them for reading. When I picked them up, it was a different employee that the person that helped me. He was an older gentleman, didn't even check if the glasses fit properly, and I felt he was dismissive and condescending, he really shouldn't be working with the public. My friend also needed glasses. He has a stronger prescription and needs a type of frame that fits the lenses. He was looking at several pair of designer glasses. The salesgirl didn't get up from her chair, she sat behind the desk and told him what type of frame he should get. It would have been better if she got up and showed him? We left without purchasing a pair of glasses. read more

Please spare yourself the pain and expense of visiting this store. I went in for a regular contact lens exam. Alarm bells should have gone off when I was offered two extra tests not covered by insurance for "only" $40 each. During my exam, I was diagnosed with some sort of invisible corneal issue that just so happens to be the result of not taking out your contacts every day (I told her I wear monthlies, which I take out and sanitize every week as instructed) It also so happens that I don't have medical insurance (only vision) so they decided to charge $99 for an "office visit," plus another $99 for a follow-up visit, and only then can I MAYBE get the contact lens exam that I asked for! I was then given a sample of antibiotic drops and told to use them every two hours. The directions on the box say to use them only two times a day! I was also told I could not delay my follow-up visit until my new medical insurance kicked in (I guess so they can charge me more than they can charge my insurance company--I declined.) I get that it is their duty to detect eye problems, but this seems like a scam to me. Update: Just wanted to note that I went to a local eye doctor a few weeks later once my insurance from my new employer started, and I passed with flying colors. Guess that "ulcer" disappeared on its own... read more

I really like Dr. Tanpattana! She's very thorough and not only great for regular eye visits/contact lens exams but I also had a scratch on my eye from a fragment of glass (very tiny) that had made it's way into my eye. She prescribed drops and it was relieved fairly quickly. I definitely recommend this location! Very nice. read more

This is by far the worst and most unaccommodating business I have EVER dealt with in my 53 years of life. I NEVER write reviews but I am so upset with the doctors at Pearl Vision Riverdale. They are crooks. Prescriptions only last a year with them because they want to get you back in. When I tried to order lenses online with another company which was fantastic they told me that the doctor office was not honoring my prescription because I was due in a month for an exam. I only get exams every other year. When I called to complain about it they did nothing. The girls behind the desk were useless and not nice at all. Even the manager was surprised by what they had said to me. I decided to get my records and keep them for an exam elsewhere. I was told I had to come in to sign a release and then I had to pay $15 not just to have a copy of my records but of my kids. We are talking $45 for what papers?? and it would take 3-5 days. What the hell are they doing there that they cant print a record out. DO NOT USE THIS OFFICE. read more

This location 35 minutes from where we live, but we've found the trip to be well worth it. The staff is professional, attentive and they treat customers well. The prices are also competitive, offering AAA and other discounts. Since we first starting coming several years ago, family and friends also make the trip and have all been very pleased. read more

I do not do Yelp reviews ever, but after having the pleasure of meeting and being helped by Tracey I had to. I called into the store with a few questions, but no intentions of going to look at glasses just yet. After speaking with Tracey I decided to make the trip in. She was the most helpful, sweet, honest, and knowledgable person. She took the time to get to know me, what I was looking for, gave me honest opinions of the frames I was trying out - and if it came down to it, I know she would've spent 2 hours letting me try on every frame they offered. I ended up getting glasses I love - and they were ready for me just one hour after picking out the frames. Thank you Tracey!!! read more

I was very pleased with the service I received at this Pearle Vision. Tracey worked very hard to get all of my insurance information together. She and other staff members went above and beyond to ensure I got the best deal. In addition, they put my 10 year old son at ease by helping him pick out a pair of glasses that fit his face and his taste. I couldn't be happier! read more

My wife loved this place. The doctor part was separate from the sales section. The doctors explained everything. She would definitely go back. read more

I went to this location for an eye exam and to get new contact lenses. The receptionist by the Dr. Office was the most miserable and just rude woman I have come in contact with in a long time. She was also on her phone while giving me different tests in the exam room and was very rude when asking me to stop blinking so much. Dr. Tanpattana was wonderful, very helpful and made me feel like I was important. She answered all my questions. I was however, A little pissed off when I couldn't get a straight answer when I asked what brand and what prescription the trial contacts were that she had me wearing. It was like they didn't want to tell me so I wouldn't go and order them from 1800 contacts or another place other then from them. I asked numerous times what my prescription was in both eyes because I wanted to write it down for my own benefit and they kept telling me " oh well we will let you know when we know for sure this is what your going to stick with". What kind of response is that?! They are my eyes, I have a right to know what prescription she has in my eyes and what brand of contacts! I also got glasses and RANDI from the front of the store was amazing. So personable and helpful I would go back and see her again in a hearbeat! read more