I am updating my review to reflect the authentic experiences I've had since my last and only review of this Pearle Vision location.
Staff members and whoever running this location are very unprofessional. It took an act of God to place my contact lens order last spring so I started using an online service. Their automated system made it easy to book my next appt so I booked another one for 1/3. Today I received what seemed like a regular automated message to confirm my appointment. It wasn't suspicious until all of a sudden the text initiator on the other end started asking for my insurance information in an UNENCRYPTED SMS chat. Any reputable office that is complying with PHI would be using end-to-end encrypted communication or a password-protected link. Demanding insurance details via SMS is a clear violation of standard privacy practices and makes me question how they handle the rest of my medical records. I won't be returning to this location. read more