Terrible service. So i had an issue with my glasses and i went in one day and the gentlemen was nice enough to order the screws that were needed without questions asked. Fast forward three weeks later, I didnt get any call regarding the screws so I decided to give a call and sure enough, they have arrived (who knows how long that has been already). So I go in to get the screws put into the glasses but apparently part inside broke so the hollow screws are not able to latch on to anything. So the lady (I don't remember her name but shes the front desk lady with highlights) says "Oh, this screw doesn't work because the part inside broke. You're going to need to buy an entire new pair of glasses." So without me knowing any better at the time, i say okay and walked out. A few minutes later while I'm in the car, I call rayban customer service and tell them the situation and they suggested to tell the provider of where I got the glasses from that there are spare parts that can be ordered and that they should be aware of what parts are needed. So I go back into the store and tell the lady exactly what was told to me on the phone and mentioned "the temple arm isn't what is holding the screw, its the logo so if you can order the logo that would be great." She then said " There's nothing you can do, the logo is one piece with the temple arm (with an annoyed facial expression and tone of voice) but sure let's see." So the eye doctor comes into the main area and checks out the glasses but then her and the front desk lady both go into the back with my glasses. After a few minutes the front desk lady tells me, "The doctor checked in the back to see if you can order the parts but they don't make any more spare parts for the glasses anymore. But lets check when you got these glasses. *sees that its been 2 1/2 years ago* Since its been so long, we can order new glasses but it'll only be 30% off." So then i replied "So what you're telling me is that rayban makes the glasses still but they DO NOT PROVIDE ANY SPARE PARTS FOR THEM?" And she replies with "Well yeah they just make enough parts for a pair of glasses and that's it." It would be nice if they were actually trying to help me out and knew what the issue was instead of making stuff up that they don't make spare parts for the glasses anymore and telling me to just buy new glasses when they are still in great condition. Will never do business with this place ever again. Plus, they are very expensive compared to other eyeglass stores. read more

My experience was mediocre at best. Basically, I was my own sales person, since the guy upfront was not guiding me very well. I finally got the exam and the doctor just told me to get reading glasses and anti-glare coating, but did not explain my Rx to me - I never had an exam so I don't know what these number mean. I had to take my Rx home and google it (Which, doesn't explain my personal results). The glasses took 5 days to become available. They also close early. I showed up at 6:45PM and the lights were off, closed sign was up, but the hours on the door said until 7PM. The doctor came out with her coat on and said they are closing early "because of the weather". It stormed that morning, but by 6:45PM everything was practically dry.... Less than mediocre? Completely. They couldn't wait those silly 15 minutes for people who had to work late & raced to get there on time, like they promise on their door and their website. I got the feeling as if everyone that works there is just kinda there and that the general attitude is "it's time to make the donuts". It's practically empty every time I'm there, which is a bad sign in itself. I would have rather gone to a cheap-y place and gotten the same customer service, which was practically none. read more

Came here for glasses and contacts. Service was ok by the sales associate. The sales associate told me I had money for contacts from my insurance. The optometrist seemed like she wanted me out of their asap, she didn't even ask what kind of contacts I like. They gave me contacts I don't like and they expired in 2010, my exam was in 2014. Go somewhere else for better service. read more

I had a great experience at Pearle Vision. This was my first time going there. Angel helped me pick out my frames and went over my insurance benefits with me. He was very helpful and knowledgeable, not pushy at all. The optometrist that examined me was also very nice and professional. read more

Just visited Pearl vision and my experience was great, the Doctor was awesomely patient and understanding, the attending person , he was very polite and caring , informating , such of great people. I will recommend this location over all the other locations in Chicago. read more

I was very satisfied with the customer service. I have been a returning customer for the Harlem and Irving location for many years. The Pearle Vision associate was very helpful. She helped me select new frames, which I'm very happy with. Highly recommend going there. read more

I came to pearle vision not knowing a thing about glasses, luckily I ran into Louie. He helped me out pick a great pair of glasses with a great price. The lady there I think her name is Anna was also very helpful. I will definetly be back. read more

I would give 0 stars if possible. It all started with being told over the phone that they were in network with my insurance but then was told otherwise once I arrived. Was charged a lot of money out of pocket for a five min chat with the optometrist who wouldn't do the exam because of swelling in the eyes. I was given drops that made things significantly worse and after getting into an ophthalmologist (Who charged me nothing) I was able to get the correct prescription. I am not sure what kind of scams Pearl Vision likes to run here but I will never go back. Especially with the AWFUL and rude customer service. The "manager" did nothing but contradict herself with each rude comment explaining why they will NOT refund me for the number of mistakes that have been made here and never once said sorry for the issues. My card company and the insurance company have now been notified. If you insist on charging top dollar for your sub-par service don't lie to your customers on top of it. Thanks for nothing Pearl Vision, I will definitely not give another cent to your company. read more

BAD customer service. DO NOT go to this location. Overprice frames with many additional charges. I paid $500 for my frame and lenses and they can't even get the prescription right on my lenses. Front desk people lie that they left a message about my glasses arrival. I never got the message. When I tried them on, they told the front desk person, they cause me to feel dizzy. He just said it takes about couple of days to adjust to the new glasses. When I call in a couple of days, he says it usually takes 1-2 weeks to adjust. When I asked to speak to the doctor, he says that she would tell me the same thing. I left a message for Dr. Kart to call me back, but she never did, so I had to call her a few times. She then tells me to bring me glasses in so she can take a look at them. When I brought them in, she had her front desk person take my glasses and had him tell me that the prescription on my left lens in off and they would need to redo it. It has been such a frustrating, outrageously expensive experience for me. Do not go to this overprice, poor service place. You will regret it. I will never go back to this place again. This is the first and last time they will get business from me. Save your time and money and go somewhere else. read more