I've come to this location twice now and Nanette is amazing. She has an awesome accommodating attitude and is super honest and helpful. Her follow up is great and her customer service is outstanding. She is very detailed and will explain everything thoroughly. I would definitely recommend. read more

Look everyone else here was amazing but the lady up front Linnette is out of control. Got a text notification earlier this week (Tuesday) telling me to pick up my glasses (nice! - fast service, faster than the 3 weeks they said!) and headed out to RSM. Walked up to the door. "Closed. We open back up on Thursday." Nice! Amazing! 45 minutes lost and now I'll have to wait till Thursday when they open back up! super happy! Get to do it all over again, so 46 more minutes! Fast forward to the next day they're open, Thursday. Spoke with Linnette on the phone and you could just tell she don't give a shit lol She explains that she had to, lol, close the office due to training. Oh, nice, thanks for the notice! That nasal, been-through-decades-of-shitty-customer-service voice, "Well, you can come by now? We're open." and then the kicker "You can always call before you come to make sure that we're open?" Wtf? Went physically over to the place. Tried explaining to her that I was upset due to having to drive over (45 minutes round trip mind you) twice and she's like "Do they fit?" Earlier she said that the text notifications are "beyond our control." Lol. No lady, you are. What an incredibly shitty experience and such a rude employee to have to deal with. It's unfortunate as I really liked my doctor and the other staff member was nice too. Oh well. Not coming back needless to say. Update/ So the business owner apologized to me in the comments. so that's something at least... More than the person treating me with complete disrespect. read more

Pearle Vision - "Regular business hours" - See Tuesday's hours - Optometrists Near Me - Mission Viejo, California

I found my new Optometrist! I made an appointment to be seen by an Optometrist for an eye exam and order new glasses. It's been over 5 years since my last visit. I love the location of Pearle Vision. Very convenient to where I live and shop. The exam was very thorough. Dr. Lee was very pleasant and I loved that I could inquire about Upneeq and Qlosi. I was able to try Upneeq and decided to purchase the drops. Nanette, was very good explaining my Vision Benefits and I was excited to know I was also able to buy Sunglasses at a discount. Customer service is phenomenal and the location is extremely clean with a nice selection of products! 100% Happy! read more

Nanette is wonderful! I just picked up my new glasses and I am so happy with them, I can see clearly now!

Great service! I guess I'm a regular here now after 3 years! Nanette is awesome and has helped me with fit and with repairs.

Nanette and Stephanie were awesome. They helped my wife and I get new prescriptions and explained the options super well.

Love this place. Very professional. Best eye experience I've ever had. Looking forward to my next appointment!

Nanette was helpful, polite, & professional. A lot of great options & she explained all of them. Store is clean with lots of variety frames. Staff are friendly & helpful. read more

First time in and visit went smooth everyone was so nice and helpful. From the time I walked in I was greeted immediately to the physician being very thorough to Nanette assisting with my lenses. Absolutely amazing service. Would recommend them to anyone. thank you read more

I have been a patient of this Pearle Vision for three years. They have always treated me well with great service and friendly help.

Such a great experience overall! Nanette and Stephanie are the so awesome. Had such a warm welcome and everyone was super helpful! 10/10 recommend this place and Dr. Lee! read more

awesome service and experience from Nanette and Stephanie helpful and understanding and knowledgeble

I had a great experience at Pearle Vision. The doctor was able to see me the same day for an eye exam, and the entire visit couldn't have gone smoother. Nanette was incredibly helpful--she got me scheduled quickly, walked me through what my insurance covered, and made the whole process easy and stress-free. They also have a great selection of beautiful, name-brand frames. Thank you so much, Nanette! read more

Very swift service and incredibly helpful. Have used this location for the past couple years and have always had a great experience. Great selection of choices for frames as well. read more

Nanette and Stephanie were both super sweet and helpful! I felt very comfortable and satisfied with my purchase for some blue light prescription glasses. I highly recommend. read more

Everything went well! I live the selection of glasses, the kindness of the staff, especially Nanette! The experience was wonderful and this will be my go-to annually! Thank you for the great, warm, and comical experience! read more

I would like to thank Nanette at Pearle vision Mission Viejo. She went out of her way to be helpful to me. She was kind, patient and helpful. I would highly recommend her. Jim C. read more

Nannete got in touch with me and corrected the situation and explained that unfortunately there was an urgent situation which required them to close early They are always very helpful and attentive to taking care of my visual needs Thank you for correcting the problem and following up with me to make sure everything was satisfactory Thanx !!! read more

I leave for an important trip to Japan next week and needed to replace a pair of broken glasses as quickly as possible. Karen and Nanette heard my story and found a solution that would get me glasses just in time. Karen helped me with every detail and Nanette made the call to put in the rush order. These two even helped me choose the perfect frames for the occasion. Exceptional service, unbelievably friendly and professional from start to finish! read more

I never leave reviews, especially not negative ones, but since the salesperson (Nannette) asked me emphatically to leave one, even though they should have known it would not be good, I will. My order was put in incorrectly and even though I knew as soon as I put on my glasses that the prescription was wrong, the first response was to wear them for a week and get used to them. After finally admitting it was wrong, the glasses were remade. Also, even with insurance I paid over twice as much as I have ever paid at my optometrist (which I always thought was premium pricing). I would never go back to Pearle or recommend anyone else go there. Update response to the response I received- saying the original glasses were made to the specifications from my doctor and needed adjustment is very misleading. I asked for distance/computer glasses and was made computer/reading glasses. That is what needed to be corrected. No one at Pearle checked or adjusted my prescription at any point. read more

Stephanie made it very easy to check in and she did a pre-exam. I was helped shortly after by the amazing doctor here who explained my prescription to me. I was helped by Nanette who helped me choose the frames that best fit me. Overall great experience for getting my glasses. Discount for military as well for lenses and exam. Thank you! read more

Nanette is amazing she adjusted my frames like no one else can. She is a tremendous optician and manager

5 stars! The staff and doctor were really nice and cheerful. The staff was very patient while I chose my frames, which they have a large selection of. Nanette Anter was great and explained everything. No upselling just gave me what I wanted abd answered all my questions. I have found my new eye doctor! read more

5 thank you so much for your work and fast turn around. This is my 3rd time coming to this location especially because the staff is fun with lots of happy energy. Thx again for the specs! read more

Unfortunately we're going to have to look for a new vision place. The pricing has increased recently and in addition, there is a new "processing fee" of $99 for each pair of glasses you order. I asked about why this was added and there's no good reason - just a new fee! I give 5 stars for the wonderful staff and location, but only one star for pricing, so that averages out to 3 stars. Hopefully management will read this and take off the new fee and try to get prices back to a reasonable range. read more

Nanette took extra good care of my 92 year old mom. Twice. She needed some glasses readjusted and was very patient with her on both occasions. We appreciate her going out of the way especially as we not paying customers. Yet! read more

I was very satisfied with Dr. Cheng and Nanette was very helpful and accommodating helping me choose new eyeglass frames and introducing me to new lens technology. I appreciate their assistance. I am very happy. read more

I went to this location today and Nanette was incredibly helpful I need to clean and adjust my glasses before going on vacation and she was nice enough to help me with that . I'll definitely go back after I'm done with my trip for a new pair of glasses and I'll reach out to her. 10/10 recommendation! read more

Yes,Nanette is very nice lady,have a great service for me , no additional fee for adjusting my glasses,thanks!!

The office was efficient and it was easy to get an appointment. The technician was helpful and the doctor had great advise.

Amazing experience. I appreciated their care and excellent customer service. Even if I move, I will come back here.

Positive: Optometrist is efficient and business-like in her approach and communicates her findings during the entire exam. Negative: While our dual insurance coverage has for many years resulted in lower out-of-pocket costs, we were informed that these discounts could not be applied. It took a phone call on our part to verify that we are, in fact, entitled to these non-trivial discounts. On a positive note, Pearle issued a refund on the same day as our visit even though it was then after their normal closing hours. read more

Nanette Anter was such a great help! I came to her with messed up frames, I got my frames from Dove Canyon Optometry which unfortunately was a disappointment.. this is the second time they have ruined my glasses while trying to adjust them. Thankfully Nanette was able to help and bring back my frames to a good condition! shes very sweet and helpful, all needs were definitely met! read more

Such a great experience - the team here could not be sweeter. They showed so much patience with my son while he was learning to put in contact lenses. Thank you!! read more

Thanks to Nanette for helping me order my first pair of glasses! They were too loose on my face and she helped me do a walk-in tightening too. read more

Nanette was professional and friendly. when I went to the office for an exam and she explained different features that may help me see better. Upon picking my glasses up she made sure the transition features worked. She was informative and her service was superb. read more

I love the wide selection of glasses. Everyone is so friendly and welcoming. I especially love Nanette because she is very knowledgeable, experienced, and always answers ALL of my questions. I highly recommend coming here for any vision needs. read more

Nanette is an awesome person that is very helpful. I appreciate the service at this store.

Nanette has been an integral part of my positive experience at Pearle Vision. She always keeps me up to date on the status of my orders and helps me navigate through the rebate process for my contacts. Both Doctors are very knowledgeable and make the vision testing process very seamless and easy. Very friendly and welcoming staff overall. 10/10 would recommend! Thank you!! read more

Your optician, Nanette, is very detail oriented. She kept her patient in her mind even after she finished her exam. She also gives a lot of good advices on eye health. I highly recommend Pearl Vision for eye care clinics. And all equipments are up to dates. They give the doctor and patients comfortable and accurate information about their vision. read more