UPDATE ONE: I finally got through. Was able to make the two appointments that I needed to. Anytime…read moreI tried to say anything that was other than the questions she was asking me she'd cut me off. So pretty rude, but I understand you have other things to do. Still rude though. Was able to make two appointments. I will make a second update after my appointment. Pretty ticked off. Not only are they only open four days a week their receptionist is rude. I got hung up on OR they decided the person calling in was more important and switched over the line. I've called 15 times and keep getting their "the mailbox is full" automated message. I am FURIOUS. My wife has come here and said the actual doctor was great. Well that doesn't help me if their receptionist isn't going to do their job. I can't help it. I have a very busy schedule and a toddler, and y'all are only open four days a week. Be patient. I expected YALL to call me back now or I'll take my business elsewhere. My number ends in 4328 (you can look at your caller ID)

Awesome experience. Front desk staff and practice assistant were friendly and helpful. Doctor was…read morealso friendly and explained everything well. No attempts to upsell. Smooth and efficient, for an eye exam I was in and out in 20 minutes. Can't recommend enough.

GEORGIA!!! Remember her name. Because if you need someone there that truly KNOWS about their…read moreproducts, it is her!!! We actually had 3 people giving (Georgia) some other ideas (for my husband) along with her own. (Which were great! She is the one that picked mine out for me. She helped me see (no pun intended) what looked good on me and what would work best with my prescription (progressive lenses) I have NEVER had anyone help me the way the staff at WP helped me! This was my first and definitely won't be my last time shopping at WP!! I am SO GLAD I found this place! Georgia "bug" is AMAZING!!!

I came in on April 27th for a glasses and contact exam. My contact prescription had expired and I…read moredesperately needed a new one. Dr. Jordyn Flemons suggested I try a different brand and said she would order trials before issuing my contact prescription. I aggreeded to this and had explained that I was leaving the country in a few days and would not be back in Texas until August. I confirmed that my parents would be able to come into the store and pick up the trials to then send to me so I would be able to test them out, that way I would have the new prescription with the new brand and be able to do a full order and have them by the time I get back. It has been over a month with ZERO CONTACT. No emails, no calls and no updates. So on May 31 I called the store to check in...only it's not the store but a call center who said they have no way of reaching the store or doctor directly. They also confirmed what I already suspected, no order for trials was ever placed. Dr. Jordyn Flemons lied to me to my face about ordering this. She knew I was down to my last pair of contacts and knew how important this was. I've been waiting for over a month for something she never even did. What's worse is I would have been more than happy just sticking with the brand I've used for the past 5+ years. I asked the man from the call center (because can't ask the doctor directly) if I could just have the basic prescription so I could just order contacts, I need to wear contacts each day and at this point not going to have any. I wear monthly and have already overworn them. He said no. So Warby Parker charged me for a glasses and contact exam, gave me a glasses prescription, did all the things to test contacts and lied about actually giving out a contact prescription. What concerns me the most is the fact there is no way to contact the doctor directly, not even an email. I've been using Warby Parker since 2019 and will never order or shop with them again. I still want my contact prescription but they refuse to connect me with the store to even get what I paid for.

Dr. Poonawalla is hands down the best optometrist I have ever visited! I'm not generally one to…read morepost a Yelp review, but my experience with her was that good! I used to regularly get styes to which all other optometrists would simply prescribe me eye drops or topical medication and send me on my way. I was pleasantly surprised when I visited Pack Optical that they gave me numerous methods to prevent future styes along with the proper medication to treat my existing one. I am proud to say I have yet to get another stye since! It is wonderful to see a doctor so vested in her patients and interested in their health for the long-term!

Individualized wonderful customer service and friendly atmosphere. My wife is very happy with her…read morenew glasses.

Such a good experience for my family and I she taught us a lot about our eye sight. I look forward…read morecoming here years to come.

Amazing staff and Dr. Julie Ervin is extremely helpful and nice. One thing I appreciated that she…read moresaid was that those of us who wear eye glasses/lenses should not have to be thinking about them all day - that it should be comfortable. I've never looked at it that way and having struggled with my contacts for the last few years, I really appreciated that and felt heard. I now have new contacts (switched to weekly instead of monthly) and waiting for my glasses to get in. Absolutely love this place and will go again!

Dr. Loy is been an excellent Ophathomoiligist recommended by CNR for my husband with TBI, with…read moreoptic nerve damage. As well as for myself, with Sjogrens/Lupus with many other autoimmune diseases that I take medication that affect my retinas. Dr. Loy is very thorough, helpful, and extremely nice. His office staff was fast and pleasant. I highly recommend Dr.Loy and the Southwest Family Eye Health Center.

This doctor helped me when I went to 4 other doctors before him. I was told that I was going to…read morehave to live with my eye being weak and it being hard to see . However , Dr. Loy helped me and all along I had the wrong glasses. I recommend seeing him.

I and my family have gone to Dr. Osborne for well over 15 years. She is an excellent Optometrist…read moreand will take the time to answer any question you may have. She has fitted contact lenses and glasses for my family and treated both eye infections and injuries. Whenever we needed to see her quickly for a problem, she and her staff worked us in. She is a shining example of a very good private practitioner. Her practice model is solely focused on her patients. She is not part of a large corporate managed medical clinic where revenue growth is the primary objective. She is focused on quality care. Her services are professional, affordable, and her office staff is great to work with. I highly recommend Dr. Osborne.

I came to Dr. Osbourne after having moved house and had to find a closer optometrist. I've been…read morecoming to her for 2 years and everytime I do I feel like she is rushed and a bit rude. That might just be me, but I don't feel like she takes the time to be approachable with questions and tries to get you out as soon as she can. She seems like a good doctor, but her approach has made me look elsewhere. Also, you have to schedule a follow up of you want your prescription, which will cost you another 20$, when before, you'd do your exam and get your prescription the same day and of you had problems with the contacts you can come see the doctor afterwards.

Dr. Zebrowski has been my eye doctor for over 10 years. He's the absolute best! A very caring,…read morededicated doctor who takes the time to listen to you and go above and beyond to ensure you leave with the best sight possible, even when you're extremely vision challenged. Go see him now! You won't regret changing to him as your eye provider! Your eyes will thank you!

Great staff. They've been taking great care of my eyes for many years…read more Thank you Destiny (fron desk)for your outstanding service!

Searching for a new optometrist is like mining for diamonds, so we must celebrate the great ones! I…read morefound this location of the "my eye dr" company while shopping at the nearby grocer. Making an appointment was beyond easy via phone or online, & pre-appointment paperwork was even easier to complete online. Open hours are extensive & include Saturdays - YEAH! We were greeted by super friendly staff, had a thorough exam and consult with Dr. Poyner (she is SO smart, patient & efficient), viewed the THOUSANDS of eyeglass frame options, and Cory setup our order. Also, at time of this review, they offered a discount when ordering multiple glasses - WOOHOO! FYI, they DO sell contacts if you are not into eyeglasses. Plenty of parking in the adjacent lot, and location is proximate to TCU & not far from I-20, I-30, or Chisholm Trail Tollway. Seriously, our family agreed - we will now look forward to our annual eye checkups as long as we visit here. Five star recommendation.

Absolutely the worst experience ever for buying glasses !!…read moreDon't waste your time, just not worth it !! Horrible customer service, they didn't listen to what I wanted and gave me some cheaper lenses that still had the same problems as the old glasses. Than they would not fix the problem. After seven visits, the last three being ignored by all the staff, I gave up, not worth gas driving out there. You've been warned !

Went here yesterday evening around 6:00 or so. I he'd to get a nose pad replaced. The person was…read morefinishing up with one customer and three others in line when I arrived . So there was a little wait. But the person dedicated their time to making sure each customer was taken care of. They were polite and friendly to each of us. Good job!

9:45pm as I'm shopping with my basket in the active wear section come back to my basket and it's…read moreall gone. The emptied it. Ending up not finding the item I came for and had to try to find all the items. "They call it an empty basket". I'm trying to checkout and they take my basket. When I questioned the retail associates they had no comment but put their heads down. You close at 10 not 945