Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

Great service! I saw doctor Newberry and she was the sweetest. She took her time during the eye…read moreexam and explained everything she was doing. It didn't feel rush. They have a good selection of glasses, but it does take about 2 weeks to come in. The location is very convenient, right downtown royal oak next to the parking structure

Hannah is amazing! When i first came in to pick out a pair she was in training and was also patient…read morewhile i was indecisive. When I can back a few weeks later to pick them up she was thriving and running the show. It feels personable when i'm there. The glasses options seems to be mainly high end when sometimes i just want a cheap frame. There were less desirable options at that price point where i have had that option at other places.But again still great staff and service.

I have had two bad experiences here. Some of the staff are rude and not helpful. I will not be…read morereturning. Retraining in customer service is very much needed.

I have always received my glasses from this company for over forty years and I love this company…read more Continue to do your best and I really appreciate you...**********

This is a great place to get glasses and sunglasses. Sandy is super friendly and helpful. Can't…read morewait to get my new glasses and sunglasses!

Can't say enough great things about this location! The staff is always helpful and very stylish!…read more The contact lens program is great and has fantastic prices! Sandi and her team are just fun!

Dr. Campion is the absolute best in the vision industry. No one has ever gotten my contact lens…read moreprescription correct like he has, and I will be forever grateful to him for that. This time, my prescription was even more perfected than it was the last time I saw him several years ago. His ability to pinpoint exactly what you need for your vision is truly amazing. I don't care how far out he goes in the Metro Detroit area; I will always follow him to ensure that I see him for all my personal visual needs.

The prices are way too high. They charge for every option separately, that you want, UV…read moretransitions. Anti-glare and more. Adds up. If you want a better deal , whatever options one wants, it is one price and good quality. Go to Costco. They do have good selection and nice sales people, but way to expensive. Check it out for yourself.

I ordered and picked up my glasses at HF OptimEyes in Dearborn - kudos for having a great frame…read morethere. Weeks later I noticed that they were slipping, not good. At the Dearborn location I was told that there was nothing they could do to fix that. One day, I decided to try this OptimEyes location in Henry Ford Hospital. Success!! Kyle listened to my concerns, watched as I demonstrated that they were almost falling off my face. Minutes later, like a freaking miracle worker, they fit me like they should have been when I first got them. Kyle, I hope someone shows this to you, I am a happy, happy customer.

I scheduled an appointment for 8:15am, it's currently 9:07am as I type and I've yet to be seen . No…read moreone has acknowledged my wait or given me an update on when I'll be seen . If you have time to waste by all means schedule an appointment at this location.

I've said it before and I'll say it again, well I have forgotten what I said before, so eat me say…read morethis... Go to Heritage Optical -on Jefferson in Detroit (don't blame me if you go to the wrong one) get ya glasses. They have Gucci, they have Tiffany, and that's just what I got. If you don't want new frames take your old frames and get the new prescription put in them. Whatever you do, schedule an appointment go see the doctor get your glasses and/or contacts. The staff is Wonderful, the doctors are Wonderful and they make the experience Beautiful. There is something for every price point, yes you can afford it -so go And don't forget the tiny.

I get my vision checked here, annually. They do a good job, but you may have to wait. The last time…read moreI came in, it was about 15 minutes. The eye exam is pretty thorough. I'm satisfied with that service. They have an extensive number of eyeglasses to choose from. You're free to explore all the choices. Once you're done, an order is placed for the lenses and you should have your new glasses in about two weeks. It's okay. I've had better and more thorough service overall from Spectacle Society.

Great people, service, and options! If you need anything in a optical realm here's your one stop…read moreshop

I stopped going to Crane Optical years ago when Howard Crane took over for his dad, Leonard. The…read moreprices are ridiculous and if I questioned anything I got a snarky answer from just about everyone on his staff and he comes off as a sarcastic smart ass himself. He's definitely not as caring as his dad was. That is why I decided to find another optometrist. I'm sure this review won't hurt the Crane Optical business, but these are my thoughts and experience.