I had an eye exam returned for my PDA measurments and was charged an addition 30.00 dollars…read more Never have I been coerced into paying for what should have been noted on prescription. I would like a refund and will be contacting corp.

I was with my daughter when she got glasses & contacts here, and I have to say the technician named…read moreKeesha who helped her was amazing. Seriously, Keesha paid solid attention when my daughter chose her eyeglass frames, making sure the frame would fit her face and she helped her find a perfect pair that worked with her insurance. And this is what I find extra commendable- when the eyeglasses arrived, before letting my daughter even put them on, Keesha noticed a small scratch on the lens. She immediately sent the frames back to the lab, and the glasses returned perfect and in a reasonable amount of time. Keesha went above and beyond with her customer service, and I highly recommend her and America Vision.

Love how thorough they are and it doesn't take forever to be seen. Clean space and polite…read morereceptionists too!

Our family has been loyal customers for 15 years. I have witnessed the transformation of the office…read moreand new state-of-the-art equipment that provides our family with the best eye care. The doctor and staff are always courteous and I would never go anywhere else.

This was by far the most exceptional experience I have had at an optical center. I came in today…read morebecause I was due for an annual exam and was in desperate need for a new pair of glasses. Upon arrival, I was promptly and warmly greeted and checked in. Dr. Greg Artin saw me almost immediately and began my exam. He was extremely thorough, patient, and informative. He made sure that my prescription was spot-on for both my contacts and glasses. He also gave me extensive education on the health of my eyes (which unfortunately was not good) and setup a plan for me to improve my eye health and vision. Before concluding our visit, he gave me a prescription for my eyes, a set of contact lenses in my new prescription, recommendations for products, and suggestions for future follow-up appointments to assess my progress. After my exam, I was helped by a lovely employee by the name of Kristina. I had met her during my check-in process and told her I was looking for glasses. She already had some glasses picked out for me that she thought I might like. She was very attentive, personable, and patient. She gave me her honest opinion on glasses and did not stop giving me options until I was completely in LOVE with my frames. She then sat down with me to complete my purchase and educated me on how to properly care for my glasses. I was beyond pleased with my experience and will definitely continue to come here in the future and recommend For Eyes to all my friends and family. Thank you Kristina and Dr. Greg! I love my new glasses and contacts!

I should have listened to all the negative reviews and taken by business elsewhere. They have no…read moreproblem quoting you a quick turn around on a pair of glasses, taking your money and then not following through. It has now been exactly a month since I placed an order through a warranty claim which I was quoted a 1 to 2 week turn around. After multiple conversations with numerous employees no one has the slightest of ideas what the order entailed or where it may be. I have now made a dozen attempts to get in contact with the manager Daniela Garcia with no reply. Seriously save yourself the headache and spend your money elsewhere.

I made an appointment 2 months in advance and when I showed up for the appointment I was told I…read moreshould have received a text message to confirm. I had not received any text message and so was told my appointment was given away. I showed them an email I had received the day before confirming my appointment but she said it didn't matter. They had given away my appointment. This is unacceptable and I will not be going to this store again.

I've had a terrible experience with Visionworks from the initial optometrist exam that said I had a…read moredetached retina, which I didn't have, to the glasses that obviously didn't fit me. I've had to go into vision Works shops four times with two different pairs of glasses that still don't fit. To add insult to injury I wanted the protection plan and buy some policy. I can't get it even though I asked for it at the very start of this nightmare. Buyer beware

Easy to get an appointment, even at the end of the year when you are trying to squeeze in your last…read moreexam last minute. Incredibly friendly staff!! I'll be going every year.

Crassie was awesome. I often have a hard time picking eyeglasses. She was so patient and…read moresupportive. It made such a difference that I will now only buy my glasses from here.

MT Greenwood Neighborhood.. I'm telling you Lunettes Family Eye care is a great addition to our…read morecommunity. I just picked up my glasses.

I phoned at 11:20 on a Saturday morning and asked if they had an opening; I was asked if I could…read moreget in ASAP and said yes. Dr. Langle did an exam for multifocal contact lenses and took a complete history of my eye health. She patiently went over all of my options and took extra time with the exam to make sure I was comfortable with the lenses before I left. She also offered to order an additional contact lense in a different strength so I could try both and see which I was more comfortable wearing. The receptionist was very friendly and explained the cost of the lenses. She also informed me of a rebate that would save me $50. I was extremely satisfied with the doctor and the services. In addition, Dr. Langle is from the neighborhood and is investing in our community. I'd rather steer business to a local gal any day.

Dr. Clodfelter is so nice. I visited him after experiencing extreme redness and pain in my eye…read more While I am not a regular patient, he fit me into his schedule and helped identify the problem. He put me on a medication that starting clearing up the problem right away! He then gave me his cell number and said if I experience any more issues that require immediate attention to give him a call (a courtesy he extends to every patient) regardless of time of day. His staff was very helpful and accommodating. His office is very clean and bright. I will definitely be using Dr. Clodfelter as my regular eye doctor from here on out.

I had been going to Dr Clodfelter for over 20 years and never fully appreciated the fantastic eye…read morecare he provided until I relocated and had to find a new Optometrist. The practice is extremely well run - everything goes very smoothly, from scheduling the initial appointment to picking up your glasses. Dr C is easy to talk to and is responsive to your questions. You won't be sorry!!!

Transferred to this America's Best location since it is close to my home. Went in for a glasses…read moreand contact lens exam. The location is very clean and organized. The staff and doctor are easy to work with and make you feel very comfortable. I called with some follow-up questions and the doctor was very patient and explained things very thoroughly. I am very pleased with the glasses I ordered and the time each person took helping me to chose them and fit them properly.

Exam was great and service was top notch! I was introduced to Pair Frames and Toppers and these…read morewere the most exciting and versatile glasses I ever had! My Lenses are Bifocals and went with a lightweight lens and no line. Best Ever!!!!! Thank you all so much! M.D.

My daughter has been going here for about two years now and he is always so courteous and…read moreprofessional. He was very skilled and informative. In the past there were issues with communication from the receptionist but I noticed things have improved. I also love the selection of glasses available.

Crystal Vision has the worst service, nevermind that the place is a dump. My 20-something niece has…read morebeen trying to get a pair of glasses from them since July 2022. She had an exam, was promised glasses would be ready in 2 weeks, but they were not. She called, and called and was blocked by the receptionist. She went in and was told that her glasses had to be sent back for correction. So in July the glasses that she never saw were supposedly returned and she awaited a new pair. After many calls using someone else's phone number, she got a call that her glasses were ready in January 2023. I took her to pick up her glasses and they were a completely different color and she could not see, they made her dizzy. We waited to talk to the optometrist who made it seem as though we were complaining about nothing. He said the prescription he wrote was the same as the last time she got glasses from him years ago. He insisted that she just needed to get used to the glasses. But, she said she could not see! This optometrist has been in business there for many years and maybe it's time for him to retire. Getting no satisfaction, we went to Walmart less than a mile away and were served immediately in their Vision department. Upon getting a new prescription we found that the prescription she had from Crystal Vision was not hers. Her eyes were completely different. At Walmart she had an exam and picked out new glasses. They will be ready in less than a week. She was also given contact lenses so that she could "see" while waiting for the new glasses. The receptionist and optometrists at Crystal vision made many mistakes with this customer; mistakes they did not own up to. There was not a financial issue here. They told her that she was being difficult by not being able to "see" with the glasses they issued; which were not the glasses she ordered. I would advise everyone to steer clear of Crystal Vision. They need to close their doors. Also, Crystal Vision is unclean, furniture is very old, sample frames are laid out on a countertop and not displayed on a wall. The exam room is so small and so crowded with junk that you can barely step inside of it. There are many many vision stores around that are clean and well organized. They also accept every kind of insurance. There is no need to accept such poor and miserable service as Crystal Vision provides.

EXAM: As a new patient, my visit was professional and…read moreenlightening. All procedures were explained to me. Mu tests results were presented to me with total clarity. FRAMES: The choices for frames were amazing! I really liked the styles and team in that area will guide you to decipher your choice of frames.

I chose a pair for everyday wear, and an additional pair for prescription sunglasses…read more While getting the order ready I was told that the mirrored lens color we had been looking at for the selection process wasn't in-fact the brand/color that would be used for the sunglasses. I was presented with new samples to choose from. The staff started the order process. Then we went through the order for the everyday frames and prescription lenses (I've worn glasses for 35 years and get new frames annually). As always, I requested non-glare lenses and a scratch-resistant coating, etc. Now, typically, in all my previous experiences at other eye care offices, the team takes numerous measurements so the lens and prescription can be made properly. Well, not at Davis Eyecare. A simple glance by the technician, who then stated to her team member, "2cm." Both frames. I was asked to pay half ($375) to start the order. I received a call that my glasses had arrived and were ready for pick up. To my disappointment, the sunglasses with the purple mirrored fronts didn't have purple mirrored fronts. The staff shrugged it off while admitting they had noticed that too. After discussing, they told me that they would send the sunglasses back along with the sample lens. We moved on to the everyday glasses. Upon trying them on, I immediately noticed that they seemed foggy. Not dirty, but almost a film. I also felt that the glare was significant. After being told it was just me and/or their office lights, I felt pressured to accept glasses to "try" for a few days. When I asked what would be done if I were still having issues with them after a few days, the response was noncommittal. I then asked specifically whether, at that point, I would be given a refund, and the answer was essentially, "Jason would need to decide." I decided not to leave with either pair and asked for a refund. The staff said they would notify the appropriate people at their Oak Lawn location. I thanked them and asked if I would get a call or who I could follow up with, and was told Karen. 2 hours later, I called to follow up with Karen, who knew nothing about the situation or the refund. She told me that Jason might know about the refund, but Jason was currently on a call. Karen assured to call me back within ten minutes. 2 hours later, I realized that I had not heard back and decided to call Oak Lawn again and asked for Jason. Jason started the conversation by telling me he did get the message and that he has been busy dealing with stuff all day before launching into: - he's going to have to deal with the staff; they should have inspected my order. Jason himself has very high standards because he, too, is a consumer. - he personally knows the guy in NY who runs the lab where my lenses were made, and he was reaching out to find out what happened. - his hands are tied in terms of refunding my money since they were made for me (but Jason, they were made incorrectly) - he's a victim too; VSP mandates price and where the lens is made. It's unfortunate, but they took all the money I paid him to fill the prescription. All while restating how he handles these calls all the time. I interrupted Jason as he started to reiterate all the above points and told him directly that I wanted a refund, since they were unable to make either pair correctly and had zero interest in going around in circles. - Jason has his hands tied. VSP makes the rules. - Jason "doesn't have time to deal with this anymore" and tells me to call VSP. So, 10 minutes into excuses, Jason makes his first real suggestion: reach out to VSP. Not that he will facilitate this, but that's what I could do if I weren't happy. - then Jason blurts out "fine, I'll refund both glasses even though I'll need to eat some of it." - Jason tells me he needs my debit card over the phone. After pushback, it was agreed that I would return to the Orland location, and they would use my card to process my refund. On the way to the office, I call VSP, explain the situation, and request that, once I get my refund, I be allowed to use my insurance at another practice that can scale to fill my order. VSP immediately agreed and expressed its disappointment in the provider's stance on the situation. They told me they would reach out to Jason and ask Davis Eyecare to release the insurance claim so I could use it elsewhere. An hour later, VSP calls me back to let me know they spoke with Jason, who acknowledged they were issuing my $375 refund (which they did), but refused to release the insurance claim. VSP acknowledged that this was out of spite and uncommon. Essentially, Jason felt that my expectations of getting what I paid for were unreasonable. And my insistence on a refund was worthy of retaliation - hence the insurance claim not being released. Fortunately, VSP made it possible for me to bring my business to a reputable company - and they will honor my coverage with or without Jason's blessing.