Dr McReynold's is one of family's very favorite doctors. She always listens to our concerns and…read moretakes a whole health approach. There have been an embarrassingly high number of times one of us have "lost" a contact that we think is still stuck in our eye and she always has us come in with so much patience and a sense of humor but also a determination to make it right. The office staff is so nice and helpful - available by text and just make the whole thing a good experience. They are also happy to give you your prescription so you can shop around for your glasses but she has THE BEST warranty with no hassle or paperwork so in the end buying straight from them has paid off.

If you live in the Des Peres, Kirkwood, Glendale, Rock Hill area you should be going to West County…read moreVision to see Dr McReynolds for your eye care needs. We had the pleasure of knowing Dr McReynolds for about 10 years. Then lost touch with her when she moved to another practice. Then when we lived in Kirkwood and found out she had opened up West County Vision we were happy to have her close by again. She took care of all our family optician needs during our stay in Kirkwood. She is friendly, thorough, knowledgeable and compassionate. The office staff and optician will make sure you find the right pair of glasses that best suits you. We have never felt rushed, they take the time to get to know you and your family. West County Vision reminds me of that small town practice that knows their patients. Check them out, you'll be glad you did. (Full disclosure, we no longer live in the area)

After years of trying different optical centers, I finally found a place that raises the bar…read more Everything from the staff, facility, technology and eyewear selection was a 10 out of 10. Ariel who helped me pick out the perfect pair of glasses and place my order was wonderful. One to one service that feels like a memory of the past. Highly recommend.

Literally cannot say enough about this entire clinic. I followed Dr. Miles from her former…read morepractice, and I am SO glad I did. Complete transparency, Dr. Miles is always fantastic, but the staff at her old location was not. The ENTIRE staff at Kirkwood Eye Associates is fantastic! They are always super helpful and go out of their way to ensure you have a great visit and don't leave with a bunch of unanswered questions. They take as much time as needed to walk you through everything, explain everything and what I like most is there is never pressure to spend money. In fact, they suggest ways to save you money in a lot of cases. If you need contacts, glasses, whatever - look no further, Kirkwood Eye Associates is the best!

My wife and I have both recently started seeing Dr Chiu and we both think he's been great. We are…read morephysicians ourselves (though no affiliation with these guys) and we're very particular about where we get our medical care. The doctor was excellent and I was surprised at how much time he spent in the visit and how thorough he was, giving helpful written notes and explaining his plans in detail. The office was very clean, in fact there were staff buzzing around wiping down surfaces literally every few minutes. I felt very safe re: covid risk. Efficiency was good, too. I was registered as a new patient and brought back within about 10 minutes. Arriving 15-20 minutes before your appointment time really helps, especially since the new patient paperwork is about 6 pages long, all on paper. One note on that paperwork, and having to do with the one-star review I saw here: I noted that review before my first visit and I'll say that the financial forms very clearly state that there can be additional charges for a contacts exam. I've seen a few ophthalmologists here and in another major city, and this is absolutely standard everywhere. Vision vs medical insurance can be weird, but yes, there can be separate charges. This is a medical office (MD docs who are surgeons and doing a lot more than checking your glasses prescription) and if you do more vision stuff (think optometrist) then there can be a separate charge. I think the largest amount stated on the paperwork was $45. This seems pretty reasonable to me, since I'd pay that if I went to Clarkson eyecare for a new glasses prescription. I go to an ophthalmologist to monitor medical eye problems like I would see any other specialist doctor. If I get a new glasses or contacts prescription at the same time, that saves me a trip somewhere else. In summary, don't be worried about sneaky extra charges, everything seemed totally standard to me.

I reached out to the Des Peres Eye Center as a new patient. I called the location (Arnold, separate…read morephone number) where I wanted to have my appointment. I confirmed that they took my insurance. When I arrived at my appointment, I learned that it was at the Manchester location. After driving across town to the Manchester location, I informed the receptionist that I called the Arnold location initially, but they set my appointment for the other location, but never told me. And that even though there are separate phone numbers for the two locations, they both go to the Manchester office, but there is nothing noting this. She didn't seem to care or realize the confusion this would cause. I then handed her my insurance card when she informed me that they don't take my insurance. She explained that they take the medical insurance with my company, but not the vision insurance (this is an eye center). At this point, I cancelled my appointment and left. Huge waste of time!

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

Great doctors and staff! Been going to Koetting for over sixty years!! Have never been…read moredisappointed!

They are always on time with your appointment and are very thorough with all the machines that they…read moreuse to check your eyes. Everyone is very nice and ask about your needs.

My husband needed glasses same-day because of starting a new job. Thank goodness for LensCrafters…read morewho had them done in under an hour. Both of the girls we spoke with were incredibly helpful, super nice, and thoughtful. We didn't get the feeling of being pressured into more expensive options, and they actually provided honest opinions -- which is rare when dealing with salespeople. The fellow that fitted the glasses made sure they were straight, taking his time to make sure everything was perfect. I definitely recommend this location.

I had an excellent customer service experience! Ask for Alec, he had great attention to detail and…read moreengaging conversation, and on a Monday evening none the less!

Dr. Karen Wright will be the best optometrist you'll ever find…read more I was her patient for nine years and she's taken very good care of me. She is very kind and gentle, patient and has the most wonderful laugh. She worked with me for over two years to find suitable contact lenses and understood when I couldn't afford the contacts she had ordered for me (I have a very strong prescription and astigmatism, so finding contacts were difficult). She kept tabs on the way my prescriptions and I always felt comfortable that I was receiving the best care. She has always remembered my name and the small details of my life I've shared with her and I always looked forward to our appointments. It's about $60 for a regular eye exam, which is a great price for what Dr. Wright provides.

From the owner: Wright Vision is the local eye doctor to see for all of your eye care needs in St. Louis, MO. As…read moreyour local St. Louis optometrist, Wright Vision can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 102A W County Center St. Louis, MO 63131 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.

I went in for cataract surgery with Dr. Gira. By the time of my appointment, he was running 2.5…read morehours behind. I finally got in to pre-op 3+ hours later. As far as I know, he is good at the surgery part. But so are other doctors. Go to one who doesn't keep his patients waiting like this.

Left sitting after dilation for over an hour. Office had no answers no excuses just you're next…read moreafter watching 6 patients come and go after left to sit. Staff could care less

I ordered my glasses over a month ago and have not received them yet. I have left multiple calls…read moreand do not receive callbacks when they say they will. Apparently they broke the frames at the lab and had to get new ones but this was over two weeks ago. Very disappointed and will not be buying glasses there ever again. I'm wondering if I will ever get the glasses I ordered. Since I see someone answers these posts, I'm hoping someone will answer this.

Called less than 3 hours before appt to say a "doctor is not in the building today, so we need to…read morereschedule." My child was only in town for another half day before returning to college and will run out of contacts before prescription can be renewed. No effort was made to try to squeeze her into another location or offer any other options except putting it back on me to find a place near college to try. Very disappointed.

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.