Thank you to the wonderful staff at Metropolitan Eyecare Beecher for taking such great care of my…read moreelderly father. You really showed great compassion. He can see so well out if his new glasses

My family had been patients of the St John location for many years, until Vision Boutique purchased…read morethem. (And Vision Boutique has been great.) The "lab" in beecher though.... Where shall I start? First, my prescription has changed more frequently in recent years. When the most recent prescription was sent to the Beecher location (Which now is in the back closet of a hardware store) they sent two sets of frames (one sunglasses and one every day glasses) to two seperate labs. Both pairs had to be remade multiple times prior to them ever shipping them back to Beecher, so it took weeks to get the sunglasses, and months to get the every day glasses. I have demanding hours at work, so I picked them up in St John, very quickly tried them on, they fit, and I went home. Over the following days, as I tried to get used to them, my left eye simply would not focus. I called them, and yes some time had passed, but the woman working behind the desk at Beecher was more interested in how much time had passed and was not at all interested in what the actual issue was. I went back to my optometrist to have the prescription checked, they verified that the prescription was correct. When they examined both sets of glasses they could visibly see that the optical center in both left lenses was too far to the right. (Mind you, I was never measured by metropolitan when these glasses were ordered.) So I went back to Metropolitan in the closet behind the hardware store, and again, the woman behind the counter was more interested in winning an argument than she was in taking care of the issue. She offered to send them back to the labs they went to, and again, I was not measured to see where my optical center was. It was blazingly obvious from her defensive attitude, and the fact that I was not measured that she would have most likely not have sent them anywhere, or sent them back to the labs with a post-it that said "please deny changes" or something like that, but that is only speculation. (How can a lab fix an optical center when you dont give them any idea as to where that center is, by having the patient put the glasses on, and then marking the lens to give the lab a clue...?) I have been in the healthcare field for almost 30 years, and it is incredibly frustrating, and disappointing that people like this are even loosely associated with healthcare, because there is no sense of taking care of people. They are only interested in winning arguments. My family and I are now looking for an eye doctor who is not associated, involved with, or in any way connected to Metropolitan eyecare. They simply do not care.

I am perplexed how a company treats a prospective new customer so badly to ruin a relationship,…read moreperhaps forever. I needed glasses. I made an appointment by phone and had four conversations pre-planning for my appt. sorting out insurance details and identifying if specific frames were in stock. A great experience. A thank you to Donna who was most helpful. Then came the appointment. I was 14 minutes late. There was snowy weather, slick roads. I traveled approximately an hour, having had to leave work and take off early. And I was turned away immediately as I walked in the door. "You are late for your appointment so we need to reschedule you." No option. The on sight team said they had no record of insurance. They looked, they found it. (Donna was not working). Again, no quarter; no understanding for 14 minutes late. And on the last day of the year, which has other implications. In honor of the next customer to have a good experience it is company policy to deny your appointment if you are late. To their credit they called the next customer who confirmed the were on their way. I was explained to have only a 30 minute window. I blew it by 14 minutes so "off with me". Being a business owner, I am flabbergasted. Coincidentally, I had a very meeting important meeting with a large municipality the day before. The client was late due to their meetings. I and my team member waited patiently. Our meeting went over. It is what one does to earn business and trust in prospective clients. But NOT Lenscrafters. At least Bradley IL Lenscrafters. They lost over $1K in business. I lost faith in a business - LensCrafters. Just amazing, and a horrible way to handle a first time potential client. I had 4 phone calls (due to some back and forth questions) ahead of the appointment. I input data online. And I was never forewarned of a strict adherence to schedule. I would not have left my job early. I would have altered my plans, even mid way. Donna was so helpful and professional. And then this experience. I would have called ahead to confirm if I would still be turned away. I am again flabbergasted, gobsmacked, dismayed at the action of a company and team who clearly do not need new customers, let along potential lifelong customers with family who have corrective vision needs, and friends. How does the saying go? 'have a good experience and hopefully you will tell a few others about "us" ; have a bad experience and you will tell everyone who will listen' ? Sad. Know what you are in for with this Bradley IL Lenscrafters team before you do business with them.

Very nice, friendly staff! Extremely helpful and knowledgeable. AND the store was clean! All…read morereasons I'll be going back to purchase my next pair of sunglasses!

Recently moved to the area, and chose to go to Crown Point Eye Care for my exam, glasses, and…read morecontacts. I was truly blown away with the great service...from the phone call that I made to make the appointment, the friendliness of all of the employees, and lastly to Dr. Alavanja calling to follow up with me regarding some questions and concerns I had with my new contacts. I would recommend this place to everyone just based on the service alone, but do know that their selection of frames is pretty decent too! If you're looking for a place for quality eye care, this is it!!

Dr J is amazing and this office is the most professional, friendly, and well trained staff I've…read moreever had the privilege of working with. I have referred many people, and will continue to do so. Probably my favorite eye doctor and center I've ever worked with in 30+ years of wearing eye glasses. Highly recommended!

The customer service here is phenomenal! Dr. Swale was great and very patient in explaining the…read moreprocedure for my wife ahead of time. The free financing is a plus, too. Save some time and take the vision survey on their website before going in.

Didn't explain nothing good checked my eyes like it was a race not thoroughly checking overall…read moreexperience said my eyes were healthy but couldn't tell me why I'm seeing all these visual disturbances didn't even acknowledge my other eye problems that I already have and just said I my vision was good overall experience

Love Dunlap Vision with 1 caveat that doesn't affect me but is worth noting... The staff is…read morewonderful, friendly, always engaging and smiling. They strive to always go beyond the basic formalities of service. The doctors are thorough and seem competent. The caveat is... when in business you stake your claim because you try, but realize, you can't serve everyone and you have to be happy with that. That being said it would be nice if they could be open one Saturday a month, 8-12 perhaps, for those who absolutely can't make it there during the week.

I chose Dunlap Vision intentionally because of their high recommendations. While the staff and my…read moreoptician have been consistently friendly, their kindness does not negate a grueling two month ordeal that remains unresolved. ​My experience began on February 10 when I ordered two pairs of glasses. I was told they would take one to two weeks. After three weeks of silence and my own follow up calls, I was finally told they were ready, only for one pair to be sent back immediately for failing quality control. I did not receive even one pair until March 10. ​Since then, it has been a cycle of repeated errors. When the first pair felt off, I was told to give my eyes time to adjust, only for the office to later realize the bifocal measurement was incorrect from the start. After that was supposedly fixed, the prescription itself had to be changed. ​This is not just a minor inconvenience. This debacle has physically impacted every waking hour of my life. I left for a long awaited vacation to the Smoky Mountains with glasses that were still incorrect. Because my eyes were so strained by the constant switching, I could no longer even use my old backup glasses without feeling ill. I spent my vacation battling nausea and headaches. I had to hold onto my husband just to walk, and we had to cancel our hiking plans entirely. ​Today is April 10. It has been two full months, and I still do not have functional eyewear. The office excuse that they do not know my eyes because I am a new patient is unacceptable. They have been paid in full, yet there is zero urgency to rectify the physical and personal toll this has taken on me. Friendly apologies are no longer enough when my quality of life is being sacrificed to incompetence.

Great great great. The staff were very friendly helpful and professional. Barbara went above trying…read moreto help me get my glasses before my vacation. I just recommended my niece to them, I will truly be a regular. I really like Dr. Moles her advice and concern for my vision and she was not rushed! Glad I came to Eagle!

My long time optometrist moved to Eagle Eye Optique, so I followed. I'm glad I did. Experienced Dr…read more Friendly staff, great selection. As an Airline Pilot my vision is my livelihood, I wouldn't trust it to anyone else.

Everyone in this office is friendly and professional. They care about their patients and treat you…read morelike they'd treat their own family. Highly recommend.

Dr Christa is the best! We love her! You should definitely consider using her as your optometrist.read more

If I could give this place infinite stars, I would. The employees there actually care about their…read morepatients and are genuine in nature. The do an amazing job at making you feel right at home. I will NEVER ever go to any other vision place but this one. Also, Dr Paul Veld is a class act guy. He takes the time to explain things to you and make sure you are comfortable. He also goes out of his way to help as much as he can. Again, I cant emphasize enough at how amazing this place is. Please, give them a try, you won't be let down. Oh, again, a huge shoutout to the employees on the help and genuine sincerity that was shown to me today!

I was referred by a friend. Dr Velde is awesome. Great personality & listens. I'm happy I found…read moresuch a great doctor.