Didn't explain nothing good checked my eyes like it was a race not thoroughly checking overall…read moreexperience said my eyes were healthy but couldn't tell me why I'm seeing all these visual disturbances didn't even acknowledge my other eye problems that I already have and just said I my vision was good overall experience

Dr Swale cares about his patients and wants you to have a good experience. The office personnel…read moreare always pleasant. Valerie was so great in explaining everything pre procedure. Those at RASC were top notch! I received CLE and I couldn't be happier with the outcome!

Terrible customer service from management. The office manager is rude and treats her staff like…read moregarbage, but she doesn't have to worry about her actions since her husband owns the practice and he's afraid of her. You're better off just going blind than supporting this business. I feel sorry for the employees who are subjected to this toxic, shady environment. If you like being mistreated and ripped off - this is the place for you.

My first time taking my son here. Wait time was long and when I first arrived, it took a while to…read morebe greeted/acknowledged by persons at the front desk. The office is big and nicely decorated. The doctor is very personable and knowledgeable. Would definitely come back again.

She just wants the money. Is not a compassionate doctor at all!…read moreShe just kept repeating oh you have extremely dry eyes when I complained about the pain. But prescribed an antibiotic! Well that's not for dry eye. That's for some type of infection!!! Do not let her near your eyes She will screw up your vision and blame it on dry eye! Incompetent!!!!!

From the owner: For comprehensive eye care, Dr Samra Hashmi, MD…read more Welcome to the office of Samra Hashmi, MD Board-Certified Surgeon. With years of excellence in ophthalmology, CustomVue Lasik, diabetes, premium lens implants, no-stitch cataract surgery, glaucoma cornea care. Take advantage of our free Lasik consultation! We accept Discover Card, Visa, MasterCard and offer care credit patient payment plans. Medicare assignment accepted, most insurance accepted. Located just north of Riverside Hospital on Wall Street. Other Offices available: Joliet, New Lenox, Morris, Lemont, Mokena & Yorkville.

I had been a patient there for a few years. Until now I went back, because they usually took care…read moreof whatever mistakes/problems there were (whether it was the company that makes their lenses, or the script) without extra charge. Keep in mind this is now the third year in a row that my lenses have been bad on first delivery of the glasses. The previous two years I had them fix the problem immediately, and when the glasses returned they were good. This year.. the same as the last couple years, I mentioned the glasses weren't right, and was told to give them a couple weeks, and see if I got use to them. I don't wear them too regularly, and because of work, along with wanting to give the glasses a fair try it unfortunately took about 3 months time to where I could get back in. Going into that time frame I figured I would need to pay for the new lenses, and was prepared for that. I decided I just wanted the old script from 2024 put back in, which is much more comfortable on my eye sight. I called and made the appointment, and was told the doctor will want to speak with me, but there would be no charge. All good.. then I got a text message (not a phone call) that there would be a charge for an office visit. At that time I called to find out why the change, and was told it would be billed as a regular office visit since it had been 6 months. I mentioned it hadn't been 6 months, and then it changed to past 30 days. When I mentioned I was told I should give the glasses a couple weeks on top of waiting a couple weeks initially, that would put me past 30 days. I was then transferred.. and the time frame changed again to 3 months. Which at this current time had just passed. Again, I was prepared to pay for the lenses at 3 months (that's on me), but don't believe it's fair to charge me for another office visit when I simply want lenses changed over, so I have glasses that are wearable. They claim it's to make sure my eyes are ok.. well I did mention the glasses weren't right immediately at the time I received them, and I see the same without my glasses as I did 3 months ago.. no problems there. The problem I'm having is the change in getting charged for an office visit that is unnecessary, along with being given 3 different time frames on why I'm supposed to need to see the doctor again. No thank you, too many problems and inconsistencies for me. Had they just switched out my lenses without hassle and charged me for that, I'd been ok with it, but you're not going to charge me again for an office visit on something that isn't my mistake.

Picked up glasses, got charged a $60 fee they claimed they told me about during my exam yet i would…read moreof paid same day if that was the case, she couldnt prove who told me, or where the signs were posted stating so, Lady started getting rude Instead.. typical

I chose Dunlap Vision intentionally because of their high recommendations. While the staff and my…read moreoptician have been consistently friendly, their kindness does not negate a grueling two month ordeal that remains unresolved. ​My experience began on February 10 when I ordered two pairs of glasses. I was told they would take one to two weeks. After three weeks of silence and my own follow up calls, I was finally told they were ready, only for one pair to be sent back immediately for failing quality control. I did not receive even one pair until March 10. ​Since then, it has been a cycle of repeated errors. When the first pair felt off, I was told to give my eyes time to adjust, only for the office to later realize the bifocal measurement was incorrect from the start. After that was supposedly fixed, the prescription itself had to be changed. ​This is not just a minor inconvenience. This debacle has physically impacted every waking hour of my life. I left for a long awaited vacation to the Smoky Mountains with glasses that were still incorrect. Because my eyes were so strained by the constant switching, I could no longer even use my old backup glasses without feeling ill. I spent my vacation battling nausea and headaches. I had to hold onto my husband just to walk, and we had to cancel our hiking plans entirely. ​Today is April 10. It has been two full months, and I still do not have functional eyewear. The office excuse that they do not know my eyes because I am a new patient is unacceptable. They have been paid in full, yet there is zero urgency to rectify the physical and personal toll this has taken on me. Friendly apologies are no longer enough when my quality of life is being sacrificed to incompetence.

Love Dunlap Vision with 1 caveat that doesn't affect me but is worth noting... The staff is…read morewonderful, friendly, always engaging and smiling. They strive to always go beyond the basic formalities of service. The doctors are thorough and seem competent. The caveat is... when in business you stake your claim because you try, but realize, you can't serve everyone and you have to be happy with that. That being said it would be nice if they could be open one Saturday a month, 8-12 perhaps, for those who absolutely can't make it there during the week.

Good luck getting anyone to answer the phone. You have a 1 in 8 chance of getting an actual…read moreperson. It doesn't matter which day or time of day. The office staff are super lax without any sense of efficiency or urgency.

I have " complicated" vision Dr. Danahey is the best been a patient for 19 years. He takes the…read moretime, refers when needed, he and the fellow Dr's are there when needed in emergency.