Didn't explain nothing good checked my eyes like it was a race not thoroughly checking overall…read moreexperience said my eyes were healthy but couldn't tell me why I'm seeing all these visual disturbances didn't even acknowledge my other eye problems that I already have and just said I my vision was good overall experience

Dr Swale cares about his patients and wants you to have a good experience. The office personnel…read moreare always pleasant. Valerie was so great in explaining everything pre procedure. Those at RASC were top notch! I received CLE and I couldn't be happier with the outcome!

I had been a patient there for a few years. Until now I went back, because they usually took care…read moreof whatever mistakes/problems there were (whether it was the company that makes their lenses, or the script) without extra charge. Keep in mind this is now the third year in a row that my lenses have been bad on first delivery of the glasses. The previous two years I had them fix the problem immediately, and when the glasses returned they were good. This year.. the same as the last couple years, I mentioned the glasses weren't right, and was told to give them a couple weeks, and see if I got use to them. I don't wear them too regularly, and because of work, along with wanting to give the glasses a fair try it unfortunately took about 3 months time to where I could get back in. Going into that time frame I figured I would need to pay for the new lenses, and was prepared for that. I decided I just wanted the old script from 2024 put back in, which is much more comfortable on my eye sight. I called and made the appointment, and was told the doctor will want to speak with me, but there would be no charge. All good.. then I got a text message (not a phone call) that there would be a charge for an office visit. At that time I called to find out why the change, and was told it would be billed as a regular office visit since it had been 6 months. I mentioned it hadn't been 6 months, and then it changed to past 30 days. When I mentioned I was told I should give the glasses a couple weeks on top of waiting a couple weeks initially, that would put me past 30 days. I was then transferred.. and the time frame changed again to 3 months. Which at this current time had just passed. Again, I was prepared to pay for the lenses at 3 months (that's on me), but don't believe it's fair to charge me for another office visit when I simply want lenses changed over, so I have glasses that are wearable. They claim it's to make sure my eyes are ok.. well I did mention the glasses weren't right immediately at the time I received them, and I see the same without my glasses as I did 3 months ago.. no problems there. The problem I'm having is the change in getting charged for an office visit that is unnecessary, along with being given 3 different time frames on why I'm supposed to need to see the doctor again. No thank you, too many problems and inconsistencies for me. Had they just switched out my lenses without hassle and charged me for that, I'd been ok with it, but you're not going to charge me again for an office visit on something that isn't my mistake.

Picked up glasses, got charged a $60 fee they claimed they told me about during my exam yet i would…read moreof paid same day if that was the case, she couldnt prove who told me, or where the signs were posted stating so, Lady started getting rude Instead.. typical

Terrible customer service from management. The office manager is rude and treats her staff like…read moregarbage, but she doesn't have to worry about her actions since her husband owns the practice and he's afraid of her. You're better off just going blind than supporting this business. I feel sorry for the employees who are subjected to this toxic, shady environment. If you like being mistreated and ripped off - this is the place for you.

My first time taking my son here. Wait time was long and when I first arrived, it took a while to…read morebe greeted/acknowledged by persons at the front desk. The office is big and nicely decorated. The doctor is very personable and knowledgeable. Would definitely come back again.

my ex husband had Lasik , when we were married and still no glasses :) it was only a few minutes an…read moreeye , totally worth it

Dr. Lubeck has a delightful bedside manner and is a genius when it came to diagnosing my cataract…read morequickly. I'm only 46 and lost clear vision in my right eye. I felt as if I was looking through wax paper. I am grateful for the professionalism of his team at Arbor Eye Center as well as the terrific Surgery Center where Dr. Lubeck performed my procedure - The Center for Minimally Invasive Surgery in Mokena, IL. Thank you again, Dr. Lubeck! I highly recommend your expertise and tremendous experience to anyone having vision concerns. My daily routine is back to normal.

Had my cataract removed earlier this month. The experience could not have been more impressive. The…read morestaff was kind and considerate from beginning to end. The Doctors and Nurses were knowledgeable. They made sure I was aware of the process from beginning to end. Even in the operating room. They made my experience was as pain free as possible. The end result was very first class. Now I can see even better than ever! Highly recommend!

The Doctors are great, but their business practices are lacking. I have been to their Frankfort…read moreoffice 5 times and have waited an average of an hour and a half to see the doctor. The usual excuse is "other patients". That tough to buy when you have an 8:30 AM appointment.

I recounted a recent bad optometrist experience (elsewhere) to a coworker, who suggested I see an…read moreopthalmologist. This was especially important, she thought, since I had recovered from a torn retina and really should seek specialists when it comes to my eyes. She was completely right, of course. I found Dr. Lam via positive Yelp and Google reviews. I'm so thankful that I did! He was personable and very thorough in his exam. He explained that the blurred vision in my post-surgical eye (from the pneumatic retinopexy/retina surgery) was in fact cataracts. He indicated that I was overdue for surgery since my vision was so negatively impacted. Dr. Lam did my cataract surgery about a month later. It was deemed a success with at least 20/20 vision. Unfortunately, there was blurring over my lens. Dr. Lam explained that I'd need a follow-up laser procedure. Dr. Lam did this laser surgery, a capsulotomy, a few days ago. After resting/napping later that afternoon, I opened my eyes and had clear, unencumbered vision out of my 2x surgery eye! This is the first time I've had at least 20/20 since 1st grade! It's been a long 13 month journey with two eye surgeries and 1 minor procedure, but thankfully, my vision is even better than it was. Dr. Lam is very experienced. In my opinion, he uses tools to accurately and fully assess one's eyes. I felt 100% comfortable with him at all times (a little less with some Medical Technicians if I'm being honest..). He's answered all questions, often fully explaining/anticipating questions even before I have a chance to ask. He also approached treatment more conservatively; for example, he recommended waiting several months post-cataract surgery before having the capsulotomy since lasering too early could re-tear my retina. My capsulotomy was nearly 13 months after my retinal surgery. I'm thankful to Dr. Lam and have great confidence in his abilities! I'm so happy to have found such a capable opthalmologist.

I was referred to this office but after reading the reviews, I will not even attempt to make an…read moreappointment. Figure out how to answer your phone, return calls and treat people respectfully! Those are the basics.

I took my mom to her appointment last week. Although the staff seem friendly the wait time was…read moreabsolutely ridiculous. We waited almost 2 hours to go back to be seen. That is not an acceptable wait time.

From the owner: Comprehensive Ophthalmologyread more

Went to Multack eye care on the recommendation of a friend who has been in the optical business for…read morethe past 40 years. I myself was in the same industry for 25 years so I know a good doctor when I meet one. Parking lot was clean with ample parking, the building looked nice aesthetically, you walked in and the staff was very friendly and knowledgeable. When I was taken in to the initial pretesting the technician was very friendly and very precise. She made me feel comfortable in what she was doing and how she was handling the tests. I used to administer these tests myself when I was in the optical field so I do know when it's done properly or not. About 5 minutes later I was taking into the office to meet with the doctor, the doctor's assistant that initially took care of me and checked my vision very thorough, very friendly, very knowledgeable. When the doctor came in she had a big smile on her face, she made me feel comfortable and that was a great relief considering I was going there for a very serious eye condition. She was thorough, very precise, kept me informed on everything that she was doing, put my fears to rest, and I felt very comfortable with her diagnosis. When I went to the desk to check out both Debbie and Erin C were super friendly and made it very easy to make the two follow-up appointments that I needed to make. I highly, highly, highly recommend this practice. Whether you need just general optometric care as in a general eye exam, or if you need specialized Care from one of the ophthalmologist as a previous professional in the field I say that you cannot go wrong seeing the doctors in this practice. Thank you very much Multak Eye Care for making me feel so comfortable and valued as a patient!

Bringing in my 84 year old mother for a yearly check up following her cataract surgery. The staff…read morewas so kind and patient with her explained everything before the did any procedure taking Baby steps with her