Good luck getting anyone to answer the phone. You have a 1 in 8 chance of getting an actual…read moreperson. It doesn't matter which day or time of day. The office staff are super lax without any sense of efficiency or urgency.

I have " complicated" vision Dr. Danahey is the best been a patient for 19 years. He takes the…read moretime, refers when needed, he and the fellow Dr's are there when needed in emergency.

The customer service here is phenomenal! Dr. Swale was great and very patient in explaining the…read moreprocedure for my wife ahead of time. The free financing is a plus, too. Save some time and take the vision survey on their website before going in.

Didn't explain nothing good checked my eyes like it was a race not thoroughly checking overall…read moreexperience said my eyes were healthy but couldn't tell me why I'm seeing all these visual disturbances didn't even acknowledge my other eye problems that I already have and just said I my vision was good overall experience

Love Dunlap Vision with 1 caveat that doesn't affect me but is worth noting... The staff is…read morewonderful, friendly, always engaging and smiling. They strive to always go beyond the basic formalities of service. The doctors are thorough and seem competent. The caveat is... when in business you stake your claim because you try, but realize, you can't serve everyone and you have to be happy with that. That being said it would be nice if they could be open one Saturday a month, 8-12 perhaps, for those who absolutely can't make it there during the week.

I chose Dunlap Vision intentionally because of their high recommendations. While the staff and my…read moreoptician have been consistently friendly, their kindness does not negate a grueling two month ordeal that remains unresolved. ​My experience began on February 10 when I ordered two pairs of glasses. I was told they would take one to two weeks. After three weeks of silence and my own follow up calls, I was finally told they were ready, only for one pair to be sent back immediately for failing quality control. I did not receive even one pair until March 10. ​Since then, it has been a cycle of repeated errors. When the first pair felt off, I was told to give my eyes time to adjust, only for the office to later realize the bifocal measurement was incorrect from the start. After that was supposedly fixed, the prescription itself had to be changed. ​This is not just a minor inconvenience. This debacle has physically impacted every waking hour of my life. I left for a long awaited vacation to the Smoky Mountains with glasses that were still incorrect. Because my eyes were so strained by the constant switching, I could no longer even use my old backup glasses without feeling ill. I spent my vacation battling nausea and headaches. I had to hold onto my husband just to walk, and we had to cancel our hiking plans entirely. ​Today is April 10. It has been two full months, and I still do not have functional eyewear. The office excuse that they do not know my eyes because I am a new patient is unacceptable. They have been paid in full, yet there is zero urgency to rectify the physical and personal toll this has taken on me. Friendly apologies are no longer enough when my quality of life is being sacrificed to incompetence.

I am perplexed how a company treats a prospective new customer so badly to ruin a relationship,…read moreperhaps forever. I needed glasses. I made an appointment by phone and had four conversations pre-planning for my appt. sorting out insurance details and identifying if specific frames were in stock. A great experience. A thank you to Donna who was most helpful. Then came the appointment. I was 14 minutes late. There was snowy weather, slick roads. I traveled approximately an hour, having had to leave work and take off early. And I was turned away immediately as I walked in the door. "You are late for your appointment so we need to reschedule you." No option. The on sight team said they had no record of insurance. They looked, they found it. (Donna was not working). Again, no quarter; no understanding for 14 minutes late. And on the last day of the year, which has other implications. In honor of the next customer to have a good experience it is company policy to deny your appointment if you are late. To their credit they called the next customer who confirmed the were on their way. I was explained to have only a 30 minute window. I blew it by 14 minutes so "off with me". Being a business owner, I am flabbergasted. Coincidentally, I had a very meeting important meeting with a large municipality the day before. The client was late due to their meetings. I and my team member waited patiently. Our meeting went over. It is what one does to earn business and trust in prospective clients. But NOT Lenscrafters. At least Bradley IL Lenscrafters. They lost over $1K in business. I lost faith in a business - LensCrafters. Just amazing, and a horrible way to handle a first time potential client. I had 4 phone calls (due to some back and forth questions) ahead of the appointment. I input data online. And I was never forewarned of a strict adherence to schedule. I would not have left my job early. I would have altered my plans, even mid way. Donna was so helpful and professional. And then this experience. I would have called ahead to confirm if I would still be turned away. I am again flabbergasted, gobsmacked, dismayed at the action of a company and team who clearly do not need new customers, let along potential lifelong customers with family who have corrective vision needs, and friends. How does the saying go? 'have a good experience and hopefully you will tell a few others about "us" ; have a bad experience and you will tell everyone who will listen' ? Sad. Know what you are in for with this Bradley IL Lenscrafters team before you do business with them.

Very nice, friendly staff! Extremely helpful and knowledgeable. AND the store was clean! All…read morereasons I'll be going back to purchase my next pair of sunglasses!

Very complete & comprehensive Eye Exam. Followed by Dr. Emily's review and complete explanation of…read moreyour Eye health.

While some staff members are helpful, others were rude. Recently it appears the doctors here have…read moreabandoned integrity for greed. After 3 consecutive years of annual exam and script issues, it was time for me to find an optometrist that is more concerned with patient care.

They were fantastic with my father!!! We just walked in and we were done within 50 mins!!! So…read moregrateful that we just happened upon this place.

The staff here was extremely knowledgeable about any question I had and were very friendly. I…read morenormally anticipate to be at an eye exam for an extended time but I have to say this was the fastest and smoothest appointment I've ever had. In and out. Questions answered. Also as another mention, this office is very clean on the inside. I would say the staff is definitely paying attention to detail. Lastly, before I went in I had called to book an appointment, again all my questions were answered clearly and kindly.

I took my mom to her appointment last week. Although the staff seem friendly the wait time was…read moreabsolutely ridiculous. We waited almost 2 hours to go back to be seen. That is not an acceptable wait time.

From the owner: Comprehensive Ophthalmologyread more