They called me a week before an appointment to cancel. The appointment had been scheduled for 6…read moremonths. The stated reason was that they do not accept that insurance. I asked why I wasn't told this 6 months ago when we scheduled the appointment. All they could say is that the call center should have done that. I could have scheduled an appointment at another optometrist, but now I'll likely have to wait another 6 months to see a different office. Looking at the other reviews, it looks like they do this to a lot of other folks too.

Simple to schedule and smooth exam. Although I have a new doctor, the transition was seamless.read more

Always excellent service from everyone!!!!! Thank you so much! I have very complex eye diseases…read moreand trust Dr. Zeser!!

Was so disappointed with this local business. I went in and had insurance to use, had the brand in…read moremind, the girl in charge of glass fittings refused any service (clearly they weren't making enough$). I went to another local eye business, they gladly helped me get the exact pair I wanted. Now I will be forever loyal. I did not see the Dr. but feel he should know.

New customer here - wish I'd found this place decades ago!! From the nice and very efficient…read morereceptionist to the magic woman who put drops in my eyes without me noticing it - the entire staff made it a wonderful experience. Dr. Christine was extremely thorough and professional. The best part was picking out frames. She asked what I was looking for and I said honesty. She delivered! Very helpful in finding frames that fit and flattered my face. The whole team there are fantastic. I could not imagine anything better!

They say they offer emergency care, but that's a lie. Don't call here if you're having an eye…read moreemergency because they don't care nor will they see you.

Had an excellent experience ! Heather was nice and really helpful! Frames were good quality and…read morewill be back !

I cannot say enough about the kindness and professionalism of the entire staff. When my glasses…read morearrived the first time, my prescription was filled incorrectly. Gemini Eye Care was willing to give me a 50% refund when I returned, This is how business should be conducted. I am forever grateful and will certainly be returning the next time I need lenses. Kudos to all the folks at GeminiII

Had an appointment at 2:00 and the doors were locked. The receptionist pulled up and let me in 10…read moreminutes late. I think the receptionist is also the eye doctor. Had to wear rubber gloves and a mask. Office was dirty and had no air conditioning. This place is very unprofessional and something is not right seemed really shady.

Dr. Sung Or has been treating me for glaucoma, and macular degeneration for over a year. The…read moreoffice is small, but the service is very friendly and personal. I have had 4 visits and he recently explained in detail all aspects of cataract surgery, highlighting the benefits and the options available. His receptionist is also very friendly, helpful and concerned with the patients.

I have been going to Nova for 15+ years and have always been very happy with:…read more-Doctors' (White and Montecalvo) knowledge and professionalism -Wait times -Technologies used -Prices (good, maybe not great but paying for quality) One can possibly nitpick little things but they're little things! Highly recommend!

From the time you are checked in for your appointment, to the time you check out, the doctor and…read moresupporting staff are terrific! I love that the exam utilizes current technology, and I was informed on each test.

I have been a patient of Dr. Rose for about 10 years now. She is thorough and gentle with her…read moreexaminations. I wouldn't trust my old peepers to anybody but her. She is a great doctor and a great person. Don't remember how I met her but I'm glad I did.

I really liked the doctors but I had many issues after my cataract surgery. I honestly can't blame…read morethem but we had to make 20 return visits because of eye problems. Even the pre-op drops caused problems. I think I am not a good candidate for eye surgery as LASIK surgery from another Dr has been a disaster. I have daily headaches. So be very careful--

Everyone wants to know why I drive an hour to see Dr. Knowles. Because he is the best. And those of…read moreyou who know me, know I had severe eye issues several years ago...about six surgeries in a six month period. Why would I entrust my eyes to anyone else? And I could tell he cared about my condition and improving my sight. Besides, with the size of my folder, how could a new Doctor devote the time to read all that and understand my needs? Also, the offices are really nice, and staff is the best. And you never have to wait hours, even if they're working you in. This is my eye doctor for life...or until he retires. Then I will be sad.

I dropped in on a weekend to have my glasses adjusted. After a short wait my glasses were…read moresatisfactorily adjusted. Staff was friendly and helpful.

Could not give them zero, they don't deserve a star at all…read more Do not go here! THEY LIE!! They said they could fill out Bureau of Motor vehicles paperwork for eye exam within 24-48 hours. Charged me extra for that paperwork and I am past a week waiting . when I call they give a different excuse No doctor on site... NO Doctor at all. The Doctor that signs eye exam only exists on computer they are not qualified on site. This illegal Filing complaint with Ohio Attorney General and Department of Health BEWARE

Staff is great. They worked very hard to fix the problem but couldn't. I now possess TWO pairs of…read moreglasses That are pretty useless. They tried replacing the lenses but the new lenses are not good either. I don't know if it's the prescription or the lab that they use. I have regular glasses that are effectively useless. I have prescription sunglasses that work well for sun but I can't read with them. I gave up on the regular glasses. The transitions are bad in both pair. So now I switch between readers and the sunglasses and sometimes my old pair of glasses. A lot of money was involved. Even if they gave me my out-of-pocket money back, the insurance money has been spent. The insurance probably isn't going to pay again. I'm just stuck juggling glasses.

staff wonderful knowable patient and informative. Now exam with new technology. I dropped the…read moreresistance and made the appointment. The Technicians using the various diagnostic tools. they flowed helpful answered questions. They gave me clarity regarding different tools and my result. then 1:1 converstions live with Dr. hayes awesome. I was so impressed and not stressed nor made to fell talked down to bc I didn't understan. Respectful. The various equipment used such a breeze. that why I keep going back!!