I highly recommend Sugarcoat as I've been a loyal customer for several years. I've been to many…read moreother salons in the past and I have never had the same exceptional service, quality, and ambience that keeps me coming back. They have consistently taken any vision I had for my nails and brought it to life. They offer various services and my favorite offering right now is builder gel. Whether acrylics or builder gel, I have not experienced any lifting or unexpected breaks given the attention to sanitation and quality they demonstrate visit after visit. The nail art is amazing; no matter your vision they will execute. Best staff to spend time with and a beautiful ambience to make you feel right at home. I highly recommend!!!

Warning to Potential Clients of Sugarcoat Nail Loft…read more I am sharing my deeply disappointing experience with Sugarcoat Nail Loft, specifically with nail technician Anya and salon manager Maggie, in hopes that others can avoid the same mistreatment. After being a loyal client for nearly two years, my recent encounter was appalling. On December 26, 2024, Anya canceled my fill-in appointment due to illness, which I understood. However, her dismissive and hostile response when I tried to reschedule was unprofessional and rude. When I reached out about my nails lifting and needing urgent attention, Anya's reply was focused on her personal situation rather than my needs. After escalating the issue to the owner, I was contacted by someone named Maggie, who they claimed was the salon manager yet for the 1 1/2 years I was there never had I heard of said manager nor a manager existing at all. Conveniently enough magically, there was a manager to handle my complaint when I contacted the Abby. Maggie messaged me who not only refused to offer a solution but also told me I was no longer a "fit" for the salon. This unprofessional dismissal ended my long-standing relationship with them, and I was left without the services I had already paid for. What was worse, there is a toxic, "mean girl" atmosphere at this salon. The staff is fake to your face and talks behind your back. They make the client out to be in the wrong falsely implied that I had made unreasonable demands in the past, which is not the case. I have text messages to proof my assertion, Instead of taking responsibility for the subpar service, Anya deflected and failed to offer a constructive solution. They stick together, no matter who is in the wrong. If a client voices a legitimate concern, the staff shuts them down, and as soon as any complaint arises, they retaliate by refusing service. This entire ordeal caused significant emotional distress and financial loss, as I had to seek another salon for repairs at extra cost and inconvenience. I was never offered a chance to resolve the issue, nor was I compensated for my losses. If you're considering this salon, be cautious. The lack of professionalism, the toxic environment, and how they treat their clients is unacceptable. Based on my experience, I would not recommend Sugarcoat Nail Loft.

After reading the online reviews, I decided to give this place a try -- and I completely regret it…read more I scheduled a Gel Polish appointment weeks in advance for 11:35 AM. When I arrived, I was told to wait. After 10 minutes, I was directed to a section to sit, but no gel color booklet was given to me. A person then came over and ask, "Do you know what color you're going with?" I replied, "No, I need to look at the booklet to decide." I continued waiting until 11:50 AM. At that point, I walked out -- 15 minutes past my scheduled appointment. I could understand a delay if I were a walk-in, but not for a booked appointment. I drove 27 minutes for this terrible experience. Their tools looked dirty, and the overall place didn't feel clean. Please don't waste your time here -- the service is awful, and the environment is far from professional and a time waster.

Fast, inexpensive nail care. Easy to schedule. This is not a spa experience. It is a get the job…read moredone type of shop.They made sure that my requests were followed. My only concerns were around cleanliness. For example, the same shaping tool used for everyone. Also, I noticed he did not soak my nails long enough to get them clean. So if you walk in, expect to provide some coaching. Took review down a star due to nick on toe that I found later. Ouch! Hate that. It will hurt a day or so.

Clean- kind and professional ! I am nee to the area and glad I selected this nail salon. Kim did…read morea wonderful job listening to what I wanted .

10/10 Service was amazing. I had the volcano pedicure and…read moreit was truly the best pedicure that I have ever had. Also awesome massage chair.

We were in the Troy area and looking for a nail salon to stop in quick and get a pedicure. They…read moretook us right away which was nice and the staff were pretty friendly. However, the pedicures were kind of lackluster and my husband said his was kind of rough. He had the Blossom Pedicure which is their top service. I wish they massaged a little bit more for my basic pedicure, overall the service just seemed rushed. The massage chairs they had were nice and comfy at least. Don't know if we will return again but you can try them for yourselves.

This is the best nailspa that I have visited in a three state area. It is amazingly clean and a…read morepain free experience is guaranteed. Everyone is simply wonderful. Do bring cash to tip as they won't let you charge a tip.

Love that it's an all Albanian mail salon…read more Woman are so polite and respectful My service tech was Kayla and I had a mani and pedi done and she was amazing. I will be back and will use her again . The laying down during foot massage sold me and I never felt so calm and relaxed at a nail salon in all my years. Def recommend this place 100%%%%%

Great pedicure by Vicki. Lots of colors to choose from and upgrade options available. I always do…read morethe basic pedicure and am happy ($35). The people that get the deluxe get super pampered. Chairs are a worn down, but it looks like they are working on reupholstering them.

I've been coming here for awhile now and I'm always happy with the result. I've had regular…read morepedicures and those are great but I switched to shellac about 6 months ago and I'm amazed. For the first time ever, I did red on my fingernails for the holidays and love it! They helped me choose the best color for my skin tone and they're absolutely perfect. Also, their prices are very fair.

MY GO-TO! I'm a…read morelittle surprised I've never reviewed this place before because I've been going here pretty loyally for the last five years. I always get a great manicure (or pedicure) and it always lasts. I've gone other places with friends and never had a better manicure (elsewhere, often a bad mani that ruins my nails) or a better experience. Here's why I like this place in addition to the great manicures that last: It's cozy. Not like a freaking production warehouse. It's quiet in a good way. I can always get an appointment in a reasonable amount of time, even same day, depending on the day. Their prices are competitive. Importantly, The ladies (nail techs) are super friendly, steady (same peoplw for years) and they all speak English well so you don't feel awkward. They are local community members and just really good people. I genuinely like them. If you're looking for your go to Nail place in the area, this is it. The only thing that I would say negatively is just that their pedicure chairs are not the best/all in working order. So if you're looking for a really Spa-like pedicure experience, this isn't the place. (But usually I don't care about that.) Ps the post below about the nail tear off is shocking - and an anomaly) but she posted it twice to lower their score! Sad.

Unfortunately people change and not always for the better. I overlooked the high prices because of…read morethe location. Kissy charges no less than $80 and now is charging $50 before you can even make the appointment and that DOES NOT go toward your service. Kissy is a scammer, plain and simple. The workers don't have licenses nor are the hours being reported to the state as apprenticeship hours. Kissy stole acrylic from me. She couldn't afford Tony V acrylic and I prefer this brand. I brought my own only for her to steal it and NEVER replace it OR give me the $75 I paid for. I never got a discount on my service even with having my own product. BEWARE, things may go swell at first but they'll surely go downhill. BEWARE!!! SHE ABUSES HER DOG!!! THE DOG IS IN THE SALON AS WELL!!!

I love this salon so much! Everyone there treats me like a friend and makes sure I have the best…read moreand safest experience possible! Hand washing, sanitizing and mask wearing are in place. I have been going here for 2 years now and will never stop!

Such a great business ! Family owned, great vibe inside, super clean. Great quality of work. Will…read moredefinitely be returning !

Just moved back to the area and was looking for a nice friendly and clean place. I walked into a…read morefew nail and spa places near Waterford and walked out due to unpleasant greetings and places seemed grungy. I was recommended this place by a friend who has high standards for cleanliness. So I decided to give this place a try. When walking in I was greeted right away by friendly voices. I was in for a mani pedi with a clear coat. After my travels I needed a little self care. Donna was the one who helped me with services. She was friendly, kind, and great conversationalist. I was impressed with the options of pedi massage scents and how clean this place was. It was great hearing the fresh tools being opened. Place was well lit and it was a great experiences. Prices also were not bad.

I get my shellac done by either Jessie or Ha. Both do a great job! My nails last 3 weeks easily!read more

I will be going to Jessie until she retires. My nails look flawless every single time. The best…read morepart.... they NEVER chip before my next appt. I also love chit chatting with her. Jessie Stan till I die!