BEDBUGS (confirmed by their hired exterminator). That's the short version. If you're considering…read morestaying here, please read on:
We had a one-night reservation and arrived very late. Wanting to enjoy the property, we stayed up -- made a fire, used the hot tub, ate some food -- and finally headed to bed way past our usual bedtime. When I moved a pillow to pull back the blankets, I spotted a bug. Assuming it was just a random outdoor bug (since we were in the woods), I snapped a quick photo to ID it online while my boyfriend tossed it outside. To my shock, results came back: bedbug. A second site confirmed it, and when I posted on Reddit, the unanimous responses were: "definitely a bedbug."
We hadn't even gotten into bed yet, but our suitcases and clothes had been at the foot of the bed. Knowing this could be serious, we immediately looked online for next steps. We double-bagged everything, cleaned hard surfaces, and checked the mattress. Under the comforter, sheets, and two mattress covers, we found multiple bedbug casings along the mattress corners. Needless to say, we did not sleep.
I messaged the hotel right away and at 8am the manager, Scott, arrived. At first, he was very apologetic and kind. He offered to put us in another hotel in town, cover laundry service, and said he was bringing in an exterminator right away. This reassured us -- temporarily.
When the exterminator arrived, he looked at our photos and immediately said: "Yep, bedbug." About the casings, his words were: "Definitely a bedbug infestation." He used the word infestation.
But after inspecting the cabin with the manager (where they spoke in hushed voices, which felt odd), their tone shifted. Suddenly, the story became: "We don't know if you brought them with you." That is simply not possible -- we never got into bed, and the casings were under multiple layers of bedding and mattress protectors. There's no way we introduced that kind of activity in just a few hours.
From there, the offers were downgraded: no outside hotel, no outside laundry service, just another on-site cabin and laundry done there. We thanked them for the offer but didn't feel comfortable staying.
This was supposed to be our final night of a two-week family road trip through the PNW, and we had originally planned to drive from Ashland back to the Bay Area after checkout. But since we hadn't slept, we were absolutely exhausted and knew that was no longer an option. As a family, we decided not to risk staying in another cabin (since bedding is likely laundered together). Instead, we scrambled to find alternate lodging. With very limited options in town, we ended up paying way too much for a musty old hotel and had to buy new clothes at Walmart, since ours were bagged up and stored in our car's rooftop cargo bin.
The manager promised a refund. Almost three weeks later: nothing. When I followed up, I got excuses about booking through a third party. I only received money back because the booking site stepped in -- not because the hotel did the right thing.
To be fair, we liked the cabin at first glance. But then we found the bedbugs. Bedbugs are a serious health and sanitation issue, and the way this was handled made everything worse: initial kindness and accountability, followed by denial, retracted promises, and a refund that only happened through the booking site. Even the exterminator they hired didn't seem particularly professional, which makes me question whether the problem was ever truly resolved. From what I've read, it's not an easy pest to eliminate, and based on what I saw, I'm not confident this was taken seriously.
Bottom line: BEDBUGS and poor management response. Avoid this property until there is proof the infestation has been fully and professionally eliminated. Travelers deserve safe, clean accommodations -- and this was the opposite.
