I will start with the positive: big space, convient location for what we needed that week. Look at my account, I am not a 'troll'. The side table with mismatched legs cobbled on and 'Help Me' scratched in the side by previous tenant, old bandaid stuck to it (which I threw away) was perfect metaphor for our stay. We booked first for a week. The desk clerk/owner asked "why" we needed it, which scared me. But they seemed friendly, and Talent is not a sketchy town. It was spacious, but typical cheap everything, and the air conditioner is in bedroom, only tv in living room. Couch so uncomfortable. Whatever; it is inexpensive for hotel, but you could rent an apartment in town for a month, for less than two weeks here. Cash deposit also scared me, wondering who is typical clientel. We settled in; this was the time of wildfires, and ash was falling like rain; I couldnt take kids (2&7) outside and all kid museums were overflowing with sick kids. We wanted to extend a week, and the owner came to tell me it was okay, but "only for one more week" like it was a giant favor. Keep in mind housekeeping had never changed sheets or washed towels, and I had to ask them to do it, as well as ask everyday for new trash bag (they ran out of small ones for days). Owner was also visibly irritated that I had let my kids play with a mini playdo, and there were little bits on floor. There were no cleaning supplies except washcloth in kitchen, so I had bought my own. (Also dont supply shampoo for weekly renters). I cleaned room as I did daily, went out to run errands, and when I came back, paid for second week without going in; if I had seen note first, I would have left. See pic. What they called "food garbage" was organic strawberries and bread, sealed, just bought that morning. I would have been okay with towel comment, but having worked in customer service 20 years, the phrasing was just gross to me. They never returned couch cover and I used my own blanket to cover couch, too dirty to let kids sit on. Checked website for rules, nothing. Last day of second week, house keeping finally came in, although I hadnt asked and left second note. Not sure why personal belongings on counter stopped them from wiping down mirrors, etc. Never heard this, despite having many family members in travel agency and airlines, and I having stayed in hostels, b&b, motels, resorts etc. Even after first note, was going to leave 20$ tip for nothing, figuring it wasnt housekeeping's problem, but after 2nd, no way. At check out, they charged me $18 for towels, insisting they were new, though they had holes in them. Said it was 'weird' I didnt mention holes when I checked in, but seeing table, grossness under bed, cig-burned sofa, I had thought holey towels par for the course, and wasnt offended until asked to pay for them. Baffled they would alienate $800+ guest over $18 (took towels I paid for, capful of bleach took out stains, use them for cleaning as too cheap for home use). NOW they brought out hotel rules, which I never saw much less signed, which basically says they have 0 responsiblity to guests. As leaving, owner stormed out of room, clearly mad she already returned deposit and said cig burn on couch (I had informed her of) had not been there previously (we are a non-smoking family, i actually despise cigs). I said, "ma'am, clearly who ever burned it flipped the cushion, and neither you or housekeeping checked it" She said, "fine," in completely disbelieving tone. There really were more insulting moments, but you get idea. There is a cheaper place with wonderful attitude in good location in Medford. Only smaller room. If you MUST stay here for location, take pictures of EVERY single thing at check-in, as thoigh you expect to end up in court. (Had I done so, I would have called cops over those holey towels) Insist on reading rules. Now, reading "personal service you'll come to expect" on thier site makes me laugh almost to tears! Only someone with Stockholm syndrome would expect this belittling, controlling treatment from a buisiness they paid very well. I see they like to respond to negative reviews, but I will say A. I have pictures. B. Just compare to my other reviews. read more