I may not be going on a tropical vacation this winter, but that doesn't mean I can't pretend that I…read moream and Blue Crush is the perfect store to liberate my delusions about warm, beach weather come this dreary winter. With a massive selection of tankinis, bikinis, one pieces and cover ups for women and children along with board-shorts and tops for men. Styles by brands such as Billabong, Quicksilver, Calvin Klein, Seafolly Australia, O'Neill, Hurley, Rip Curl, Raisins, Roxy and Radio Fiji will have you ready for some fun in the sun! Blue Crush also carries a number of essential accessories from sandals to hats and sun dresses, to sunscreen in chapstick, cream and spray form.

This Kitsilano swimwear boutique is the surf-specialty sister store to Swimco, which lives just up…read morethe street on Fourth Ave. For nearly 10 years, it's been a go-to spot for gals looking to beef up their bikini wardrobe. Top brands include Aaron Chang, Roxy, Billabong, Guess, Hurley, O'Neill and Rip Curl.

I don't usually write reviews, but I had to write this one…read more I took my daughter in to get new equipment for softball. nice store with a lot of selections. As we are both new to the sport, we had no idea what kind of bat, helmet shoes to get. We got the help we needed, paid and left. As soon as we got home, my daughter took the plastic wrap off the bat and put everything inside. Wife told me that the team provides bats, so we don't need one. Went back to the store, not even 30 min to return the bat and they tell me that I can't return it because the plastic wrapper is off. So now it's a used bat and they can't resell it. I had the receipt and bought it with 30 min, they said again "Sorry, the plastic wrapper is off, can't return it. " If you ever buy anything here, be sure it's perfect. Had no idea there was a no return policy for this place. I would advise to shop where they have a return policy.

I wasn't going to buy there -- just checking on prices and skate sharpening -- but the sales guys…read morecompletely ignore you when you walk in? Plus having a fat guy with a stupid toque sitting at the desk who can't be bothered to get off his fat posterior doesn't bode well for a SPORTS store, quite frankly

Awesome store and awesome people, but *really* make sure you know what you're buying before you…read morehead to the till. I came in on a college budget hoping to pick up a used soccer ball or tennis racket to help emerge from winter hibernation and be outdoors, but the selection and prices made it so I got both! Consigners set the initial prices and get 50% back, so it's luck of the draw as to whether you'll get a good deal. Got a Dunlop racket ($33) that works like a charm, and the used tennis balls ($0.50/ea) are really worth it if you don't mind a Sharpie'd "T" on it. The soccer ball, I made the mistake of buying a lower-end Tektonik ($17) one. BIG mistake. After one use, it began cracking apart massively -- likely an issue of the ball being stale and/or overinflated. Although this is mostly the fault of a bad consigner, I was disappointed that I couldn't get anything back for it after I called and warned them about the other two they had on their shelf. Part of me is kicking myself that I didn't go for the nicer, likely better-maintained $22 Puma ball on the rack -- ended up dishing out another $25 for a new one at SoccerWest anyways. But I'm wondering whether I should sell my new ball to them when I myself have to head out of town, or whether I should go through the effort of selling it on Craigslist/Marketplace to give someone (and probably myself) peace of mind. TLDR: Know what items to buy used, and which are buyer-beware. Quality control can only go so far.

We had a really great buying experience here. We found several pairs of shoes for my wife and son…read more The staff was able to help us find everything we needed quickly. The selection was a little sparse on children's shoes.

Unimpressed with the way this store's Covid protocol is organized. The young gentleman organizing…read morethe line was not very helpful and he proceeded to patronize myself and my mother about entering the store "3 at a time". We assumed we could enter as a group but he rudely told us we needed to enter one at a time. Not a huge deal, but then the prices. I'm sure a ton of businesses are doing this normally but the 50% sale is a scam. We went to get a helmet and the "original" price was obviously marked up much higher than normal to make the "sale" look good. Compare online before you go. Overall, a negative experience. Will not be going back.

Visited in the hopes of finding a board that didn't break the bank but could progress with me. As a…read moreaverage sized boarder of begginer to intermediate skill, I was worried about having limited selection in the middle of the season. I was happily proven wrong by a few different staff members who demonstrated a wealth of knowledge and industry specific insights. Everyone was very kind, overall a great experience

Zamira was very helpful with fitting my husband' s ON shoes…read more She was knowledgeable and had a very bubbly personality.

I came from out of town and one of the things on my list was to solve my shoe wear issues. I…read morechecked out the internet and since these guys were near where I was staying I headed there . I did not have high hopes as the brands they carried are similar to every other store I have been to. When I entered the store there were more sales reps than shoppers in the store and they were very welcoming without being pushy. The young woman that assisted me was the most considerate of reps and she knew her shoes. She measured my feet, asked a bunch of question, listened to my answers and said I'll go get some for you to try on. It was an interesting experience. She actually knew that shoes don't all fit the same from one supplier to the next and she knew that it might take several trips to the back for more shoes before she satisfied my slightly odd requirements. She just kept on helping me until we found the perfect shoes. Thanks to Emma who was so patient and knowledgeable. This place is awesome and the staff are all terrific. Give them a try!!

Friendly, knowledgeable and quick to turn my break job around…read more I'll go back if I'm in a pinch--again.

Westside Ski Bike Board shop is the best shop in town. They provide great friendly service and…read moreexpert advice for skiing and biking equipment. Steve fitted my new ski boots and provided great guidance on my Trek mountain bike, based on my needs/use. They are still providing skis tune-up and service until end of May.

My children (at my direction - I sent them with my cc to pay) went to the More bikes repair shop in…read moreUBC for a very simple repair. The man working there told them that they couldn't get service without an adult. Fine. One of them biked home to tell me to come (we're only a couple minutes away) so the bike could get serviced but the man working there had left the store for an HOUR. He knew my one kid was waiting outside the shop with the broken bike, waiting for me to come. No communication, no care at all. I've worked in customer service and sales and I would NEVER have operated like this. I'll never go back.

Brought my bike in on Monday, got it back today Friday. I am a 78year old women. They could of…read morehave said anything and I would not have known the difference. They updated the system, ran diagnostic and studied error log, what ever all this means but the bike runs great now. I have no problem with the cost. It was fair and less than I had expected. This bike will be in for the full treatment at the end of the season. Louise

To my fellow Kitsilano neighbors,…read more As many of us rely on high-end local gear for our outdoor lifestyle, I wanted to share some recent data regarding the service standards at the Arc'teryx location on West 4th. While the brand has a long history in our city, recent public filings on the Better Business Bureau (BBB) show a concerning trend. Currently, the company holds a 1.33/5 star rating from local consumers. Multiple reports from late 2025 and 2026 highlight recurring issues, including: * Warranty Disputes: Customers being denied service based on "fabric condition" without clear technical explanations. * Quality & Repair Issues: Reports of gear returning from service in worse condition than when it was dropped off, with a cited "lack of ownership" from customer support. * Policy Changes: Significant frustration over the removal of lifetime warranties on products originally sold with those guarantees. It is important for our community to be aware of these service patterns before investing in expensive technical apparel. If you've had similar experiences with local gear maintenance, feel free to share your thoughts below so we can keep our neighbors informed. Know your rights as a consumer.

I am a longtime customer of Arc'teryx and if I could rate in the negatives I surely would here. I…read morebought their gear in the 2000's and was amazed and happy with it. They were by far the most expensive I had ever owned but they were bullet proof. One of the things I always liked and valued about the company was their lifetime warranty. I felt very comforted knowing they stood behind their products without reservation. I found out this year that that is gone. I have a an older pair of their bibs. They have been outstanding. They were well over $1,200 when I bought them, but Arc'teryx always stood behind their gear. They are older now and the waterproofing was much diminished. I contacted them and talked about the problem. They had me take many pictures and evaluated from afar. They added many things to the list. They gave me a file number and led me to believe they would take care of all the smaller issues they said were wrong with my bibs as well as the waterproofing. They had me drop the bibs off with the understanding they would look them over in person and fix them up as best they could. I was really only hoping they would redo the waterproofing (via a spray membrane they had been known to use in the past). Then they seemed to have a change of heart. They came back and said there were to many problems to fix and offered me a $130 dollar credit. What do you do with a $130 at an Arc'teryx store? I really only thought they would do the spray and tell me that was all they could do. I would have been one hundred percent satisfied. These bibs served me well for so long and I thought I could get one more run from them. Some lifetime warranty, they wouldn't even try. I told them I did not want their offer. They replied that was as good as it would get. In the end I told them to just send them back to me and I would try my own DIY fix. Whatever they once were is now gone. When I dropped off my bibs, I saw the gear they sell now and I would not buy it, even if it was priced at its true value. They don't make tough gear anymore, they make fashion gear for the "Really Expensive Store". They do not warranty their new gear and apparently they no longer stand behind their traditional gear. I was so disappointed I have vowed to spread the word. They suck!

We stopped in for a quick visit while heading back from the Hello Kitty Cafe and were pleasantly…read moresurprised by the selection they had available. The store was clean, organized, and had a decent variety of merchandise to browse. I'm mainly leaving this review because I managed to get one of the coolest photos of my husband with the giant FIFA ball! If you're in the area, it's definitely worth swinging by to snap a fun picture and take a look around.

First time at this SC location…read more I was completely impressed with my entire experience. The store modern, big and bright, with the best merchandising I've seen in a long time. When I first walked in, I was greeted with a smile by a girl working at a welcoming station at the front. I asked where men's shoes were, and she showed me, but also informed me that a sales associate that was in our vicinity could help me. Perfect ! I knew exactly what I needed. I showed him the item on my phone, he looked up the product # on his handheld and off he went to get it for me. He quickly reappeared with box in hand! The shoes were exactly what I wanted and they were on sale for a really great price. I went to the cash area, where there were a few people in front of me. I didn't have to wait for more than a minute or two before it was my turn. The cashier was also smiling and friendly. She showed me how to maximize my points on the Triangle App, then I paid and was on my way. This was a really great shopping experience with customer service that goes above and beyond.