This dental place is the epitome of a drill and bill practice. Some dentists are a better hustler than they are a dentist, this practice exemplifies that. This is going to be a very real review about this place and I hope I can help anyone who reads this.
I came here as a new patient after reading a lot of good, but generic reviews. I wanted to go to another dentist that my friends recommended but since I had already scheduled the appointment, I just went through with it. Little did I know, they were worse than I imagined.
I haven't been to a dentist in 3 years and this happens all the time - dentists or others shouldn't shame people for it since there are many reasons why that can happen - financial, personal, etc. What happened here was that Dr. Zizi saw it as an opportunity to write out a long treatment plan that will maximize my insurance allowance and more, to extract the most profit out of me, as a patient.
Looking back, it's an immediate red flag if the Dr. Zizi wanted to do a deep cleaning on the day of my first visit and she didn't do a comprehensive exam, where she should have measured the depth of my gum all throughout my teeth - though she did charge me for it. Instead, she randomly poked around, didn't mention to me about the depth, and immediately me that I need deep cleaning in all areas. Deep cleaning is the profit puppy of a dental practice and the unethical dentists will operate that on you whenever they get a chance.
Another red flag is, after she failed to perform a comprehensive dental exam, she tells me I have 11 cavities. Eleven. Only one of those eleven cavities was new and I thought to myself, I don't think I've even had 11 cavities filled before so I was suspicious. They actually recommended me to do deep cleaning (one side) and cavities fillings (same side) all on the same day, on my first visit. I am not sure if it's because of the pandemic and business is bad but that is not normal at all.
I ended up only getting one side deep cleaning done and it was the most painful experience at a dental office, ever. The anesthesia was about 8 injections and I've never had such painful anesthesia at a dental office. I feel like if those injections are more painful than normal cavity anesthesia, then she should have warned me. She was super aggressive with the deep cleaning and I can still feel it after anesthesia. Even if I put aside pain tolerance, I can just tell Dr. Zizi was not trying to be careful. I felt like I was some cement she's trying to scrape off of a house but it's my mouth and there are nerves. I felt like she was rushing everything and trying to do too many things at once. My deep cleaning lasted about 15 mins but I was at the office for 2 hours.
The third flag is that they didn't submit my deep cleaning payment at the same time as my normal cleaning payment. I had to call them multiple times in order to get that taken care of because I already paid my deductible and out of pocket - if they didn't submit it to insurance then I have to pay my deductible again at another office. Also, my current dentist office called them to ask about the deep cleaning and they had the audacity to tell my current dentist that no deep cleaning was performed. I think that speaks volumes.
I went to another dentist and I didn't have to do a deep cleaning on the other side and just have redo 4 cavity fillings because it has been a while and the material was not as good. This is the dentist my friend recommended.
I don't like to write bad reviews to put businesses down for no reason, especially during this time. But I am also not in favor of unethical businesses. That was my real experience and I hope they will improve in the future. The practice should learn that operating ethically and treating their customers right will lead to good business in the long run. You can fool some but you can't fool all. read more