I dropped my car off at 8 am right after the first snow for a tire changeover. They were organized…read moreand had a good system for getting traffic through. I dropped off my car for the day and went to work. I received a call around 4 pm (they close at 5:30) that they had just begun to work on my car. The man I spoke with (Jason) informed me that two of the used tires I had previously purchased didn't have enough studs. He offered me 2 new tires. I asked that he check the warehouse for used tires. He agreed and stated he would call me back. After 45 minutes,I had not received a call. I called and Jason informed me he had passed the job onto someone else but that yes I should have been called, they were putting two used tires on. When I went to pick up my car, it was after hours. I turned the key and immediately saw flashing and beeping indicators for low tire pressure. I would have gone in to ask an employee to take a second look but no one was available. I stopped at a gas station and checked tire pressure, filled them all up and drove the 45 miles back to anchorage, all with the tire pressure sensor light blinking at me. The next morning I woke up to a flat tire. In anchorage, with a looming commute to Wasilla. I had the tire repaired in anchorage and called diversified immediately. Jason was professional and apologetic and saw me as soon as I got to Wasilla. He wasn't able to identify the problem but put on a new tire for me free of charge. Bottom line: don't go during busy season, good customer service and a job well done the second time.

Very shady and rude. They scammed my dad. He went for 1 flat tire and was expecting to get 1 tire…read morereplaced and with out telling him and trying to gas light him saying they did tell him they replaced all 4? On a new car makes no sense

Line express has been out go to oil change place for decades. The quality and timely service make…read moreit work it.

In and out quickly, they up-sold me on diff lube, but it needed it. Overall good experience. Fair…read moreprice

I recently added a leveling kit to my Silverado pickup and brought it in for an alignment. Jeff and…read morehis staff were awesome. Their knowledge was top notch. It took them about an hour from start until finish. The business was busy and everyone there was happy about the services they received. I will return here for any mechanical needs I have. Thanks again Knik Tire and Auto!

They seem ok. Their prices are comparable. I wanted to change my spark plugs and coil pack on my…read moreaccent. It's 480 to change them on my inline 4 cylinder. When I asked the front desk guy he said there is allot of labor to change those and that's why it's 480. It's literally one plastic cover 4 clips 4 bolts and then unbolt spark plugs. Thats allot of labor comment was Bull crap. I'm not above paying a guy cause I don't want to do it. But 480 for that. Seems expensive for such little work on their part. Then the smug comment was uncalled for

I can't say enough good about Big Black! They always have the best price, service is great, and…read moretoday when I stopped by to top off my motorhome tires, NO CHARGE and, they flipped my ball hitch over so my trailer had better clearance. I am a customer for life!

Had a tire blow out and called the tire places around the valley for a replacement. Big Black…read moreRubber was significantly cheaper than the others and was much friendlier on the phone. The called me when the tire arrived and got me back on the road quickly. They put my spare back under the car too. Awesome place!

Take your car literally anywhere else. Midas would do a better job. Every single time I have taken…read moremy cars there to swap tires over for summer/winter they have called me with some excuse to get me to spend more money. They wanted me to buy lug nuts because they couldn't figure out how to put an SAE socket on them instead of metric. Definitely don't expect them to mount used tires, they WILL find an excuse to not do it and make you buy new ones. Even if you can stomach the constant nickel and diming, they can't even do the job correctly. Valve cores half installed, tire pressures incorrect, terrible balancing, and damaged lug nuts are par for the course at this joke of a business. Negative 5 stars.

Did an awesome job mounting and balancing some wheels and tires I purchased for my wife's 2017 GMC…read moreYukon Denali and were able to duplicate the sensors for easy changeover in the winter. Highly recommend these guys for all your tire needs.

First time here, was in need of some new tires (2 were ruined from the drive up the Alcan, 1…read morepunctured this weekend). Called and talked to Shelby, she gave me a quote over the phone. Showed up later in the afternoon and they got me all squared away with some new tires in about 30 minutes. So far so good. I was happy with the price, only time will tell how the tires do, but I will be optimistic! All the service thus far has been great, so I will definitely be back.

Fast, easy and fairly priced! Prices have rise with the economy with the owner. I do not blame…read more Having a mechanic I trust is a luxury.

I've been to tew on multiple occasions the past couple years.. always friendly and affordable!…read more This week I went in with a tire that needed repair, without an appointment, less than a half hour I was in and out. The mechanic showed my the issues and didn't try to push any additional product or services.

Have to update and knock down to one. They're not an honest business. They lie to you about…read moreeverything and up charge you for everything. Not nice to do to good people.

Me and my fiancé live in Valdez and were in Wasilla visiting family. Our car seized and stopped…read moredriving and we had to get it towed. Midas was completely busy but they still told us we could tow our vehicle there. When we got there they were super nice and open. Stating it'd be multiple days before we could get seen but if cancellations happen they'd take a look at our vehicle. They called us to let us know two days later that they were able to look at it. However our engine would need to be replaced. They didn't charge us for any diagnostic and have since kindly said we could leave the car there while we figure out what to do. Very kind and human experience! Thank you Midas.

Not transparent about appointment. Called 8 days prior and explained service needed. Made…read moreappointment for following Saturday based off of availability recommended by Alonzo. Arrived in morning expecting vehicle would be started soon. Dod not happen. When I inquired I was told vehicle would be worked in based off of other vehicles needing service. Charma maybe, but Alonzo checked me in at my "scheduled" appointment time. When I followed up why my vehicle hadn't been started he told me all vehicles needing service are checked in in the morning and then rack and stacked on priority. So I asked if I really needed an appointment and if I could have dropped off anytime during the week and was told, yes. Long story to say, appointments don't have ANY value. Definitely recommend getting true vehicle maintenance somewhere else. Good for unscheduled oil changes...maybe

Winter in Alaska, however beautiful, creates an overload of business for auto repair shops…read morethroughout the state. Recently I had a significant leak in one of my vehicles that looked like it was coming from the radiator...this was a job for a professional. Of course, I start calling around to various shops and no one will take the vehicle that day because of the maintenance backlog. I called several shops and one referred me to Wasilla Family Auto, so I gave them a call. Despite having other vehicles in the queue they were able to fix my vehicle before the day was over. They understood that I needed the vehicle, have an inflexible schedule and work 45 minutes away, so they worked with me. I cannot overstate the value of quality customer service and what appears to be quality worksmanship. Thanks WFA!

My truck was towed in on a Friday after talking with a man named Nick who sent what seemed to be a…read morefair estimate at the time. Nick later told me that I didn't need an alternator replaced but instead a new battery. He then sent a new estimate which was even more than the previous one. I felt like I was being taken advantage of and told him not to do any further work. I then asked what I owed at that time. He said that they changed out the battery and it was $400. They charged me $400 to swap my car battery...that to me is outrageous !!!!