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    PCC Watch and Clock Repair

    2.8 (4 reviews)
    Closed Closed

    Services - PCC Watch and Clock Repair

    Clock repair

    Watch cleaning

    Watch part repair

    2 More Services

    Watch part replacement

    Watch seal testing

    PCC Watch and Clock Repair Photos

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    Kay Jewelers - Still taking orders for it when they dont have it.

    Kay Jewelers

    (13 reviews)

    $$$

    Downriver

    I bought a necklace from Kay Jewelers for $100, and within one week the stone fell out. When I went…read moreback to have it fixed, they refused unless I paid an extra $50 for their so-called "protection plan." Why should I pay half the cost of the necklace again just to get them to stand behind their own poor-quality product? They also flat-out refused to refund me. The customer service was rude and dismissive--both in store and over the phone. It felt like they couldn't care less about making it right. This is exactly why people choose Amazon or other retailers--at least their return policies make sense. Kay Jewelers' policy is an absolute joke. I will never shop here again, and I'd warn anyone considering it to save yourself the frustration and go elsewhere.

    DO NOT. UNDER ANY CIRCUMSTANCES. COME BACK TO THIS STORE!!! My fiancé bought my engagement ring…read more1/26/25, gave it to me 7/10/25, we took it to be properly sized 7/16/25. A week or so later, we go back to pick up the properly sized ring. There were sizing balls on it which I didn't know was going to happen and it was still too big. To get my correct size, they told me they have to special order a new one. In the meantime while I wait for the special ordered one, I get the one with the sizing balls that was still too big. Maybe two days or so after I got it, a diamond on the band fell off. Three months pass by and I haven't heard of any updates on the special ordered ring. I call and ask for an eta, they ask when my wedding date was.. what does that have to do with anything? So you're saying if my wedding tomorrow you'll rush the order but if it's not for a few months you're going to continue to dick around and not give it to me? I end up getting the ring a few days after calling (9/27/25) and asking them to rush the order. Had the ring for two days, to my prevail, once again, a diamond falls out on the band. The presence of the employees in this store makes me so uncomfortable and irritable that I didn't even want to go back and get the diamond replaced. Fast forward to the other day (11/28/25), I'm sitting on my couch, I look down, my main diamond is missing. I am so so upset. I now have two diamonds missing (for the second time!). At this point I don't want them to repair it yet again, I also don't want to have to go to this awful store once a month every month for the rest of my life for them to replace the diamonds. Perhaps just make better quality rings. I go to the Monroe location today to see if they can help me, thankfully their customer service is 1000000000 times more helpful than Taylor could ever begin to be. Although, unfortunately since we didn't get the ring from that location, they couldn't refund us. They direct us to a customer care number. I speak on the phone with a woman in customer care who tells me, not only will they not refund me but they also won't exchange my ring for a different one. That I need to go back to Taylor and have them fix/replace the diamonds that fell out. I go back to the Taylor location, explain the situation. When I told her there's no reason my main diamond should be falling out she replies with "it happens" (KEY PART TO THE STORY). We told her we want a refund and it makes no sense for us to fix and or buy a new ring from this company when they're clearly poorly made. She said "this isn't common and doesn't usually happen"..... didn't you just say two seconds ago that it does apparently happen? I mentioned I've seen numerous reviews with similar stories to mine and she asked "how old are they, because we have 4.4 stars" what does how old a review is have to do with anything? Regardless if it was two years ago or yesterday, numerous people have had similar experiences to mine. The store manager Amanda was not helpful at all, every time we go in there and talk with her she speaks to us like we are stupid. Mind you, all the while this is happening, there's 3 or 4 other employees standing around clearly glaring at my fiancé, mother, and I. This ring and experience was supposed to be one of the best moments and things in my life, this store has completely ruined it. Hopefully with a review that's not "old", the point will get across that even after numerous years later, your service is still shit.

    Diamond Castle Jewelers - After

    Diamond Castle Jewelers

    (19 reviews)

    $$$

    I rarely write reviews, but I feel it's important to share my experience so others can make an…read moreinformed decision. I brought Diamond Castle my mother's vintage ring; an irreplaceable heirloom with deep sentimental value. I asked for two small stones to be replaced and the band resized. They accepted the job with confidence and never mentioned any concerns about working with a delicate vintage setting. Within just a few days of receiving the ring back, it fell apart completely. The center stone came loose, several prongs failed, and the setting collapsed. This was not due to age or wear. It was the direct result of poor workmanship. What makes this worse is that if Diamond Castle had simply said the work was beyond their capabilities, I would have absolutely accepted that professional judgment. I would have happily kept the ring safely in my jewelry box and treasured it as it was. Instead, they took on a job they clearly weren't equipped for, and now I don't even know if this precious piece can be salvaged. They did refund me for the work, but no refund can repair the damage done to something so personally meaningful. A reputable jeweler should be honest about their limitations especially when handling sentimental or vintage jewelry. I strongly caution anyone considering trusting Diamond Castle with important or irreplaceable pieces. Transparency, skill, and care matter and unfortunately, my experience showed a lack of all three.

    I've had an awesome experience with the entire family but I have been working most with Paul at…read moretheir Plymouth location and Fred at their Novi location. They have custom made my fiancées engagement ring, sold us both of our wedding bands, and made a custom bracelet, which was made from a family heirloom. Always great, personal service and they work crazy fast. I appreciate you all. Can't recommend this place enough

    PCC Watch and Clock Repair - clockrepair - Updated May 2026

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