I took a so-called family heirloom mantle clock to Eurich's. Mr. Roberts had me pay $300 up front…read more(he said because it was so rare. (Looking back, a BIG mistake) After a year, I had to sue him in small claims court to get my money back. He never did fix my clock. And it turns out there was nothing rare about it.

The Eurich's were delightful to work with. Honest good work! They promptly repaired a 1930's clock…read morefor me. I highly recommend them.

Joe at Clock Repair Solutions on 11 mile in Royal Oak is the absolute best!…read more I have a cuckoo clock from my grandmother that was in total disrepair after a fall from the wall.The clock was a MESS. It is a very sentimental piece for me and I am so grateful to Joe for making it right again. I imagine my grandmother is smiling right now. Joe also updated an old plate clock of ours from World War II. It had not worked in many years and is now as good as new. Thank you, Joe for everything!

Joe did amazing work on my 2 antique clocks! They were both handed down to me by my late mother…read more one was a cuckoo clock and the other was a mantle clock. Both had some work needed. I'm thrilled with his work and very happy to have them home with me. Thanks Joe!

I was very pleased with the service by Fred & Joe on my Jauch grandfather clock. They were quick to…read morerespond to my request.

Fred was AMAZING! So patient and willing to share his knowledge to ensure I found the right…read moresolution for my needs. Walked me through step by step and answered all of my questions. Thank you, Fred, I appreciate you!

I updated the headstone in my ring and wasn't sure what size I wanted to move up into. They had…read moremany loose stones and were able to pop out my headstone and place various sizes in my setting until we found the perfect size that complemented the rest of the stones in the setting. They were wonderful and didn't pressure me at all. They even talked me down in size because they felt the stone I nearly went with, was too big and, blocked too much of the few of the stones in the band. When a jeweler talks you into spending less money at their shop, you know that you've found the right jeweler. In the end, they were right and my ring looks absolutely beautiful. I get compliments all the time. They also can repair anything and helped me with a few necklaces and a bracelet.

Plymouth Jewelry is our go to jeweler! Cass M is a great jeweler with lots of talent who has made…read morecustom pieces for our family and we are never disappointed. Kevin is easy to work with and very fair. We will continue to shop at Plymouth Jewelry for years to come.

I recently purchased a timepiece from Tapper's, and I highly recommend them. Ms. Marita Bower…read moregreeted me and showcased her extensive knowledge and passion for watches, making my experience memorable. She listened to my preferences, offered various options, and answered all my questions, helping me feel confident in my choice. I appreciated her commitment to customer satisfaction--there was no pressure to buy, just a genuine desire to find the right watch for me. I ultimately chose a stunning timepiece and couldn't be happier! If you're looking for a watch, ask for Marita. Her professionalism and warmth truly set her apart. Thank you, Ms. Marita! Five stars!

I want to say thank you to Jamie and Chacara. I felt as like I was working with family. They made…read moreme feel so comfortable and relaxed especially in trying to find the perfect piece of jewelry for me. They were knowledgeable and guided me. I will definitely be back and will be looking for them. LOVE YOU TWO:)

they made it right! I'd give them five except for my prior experience. I think you can trust them!!read more

Amazing customer service. I went in today (the day before Valentine's Day) looking for something to…read moreget my fiancé. I picked something out, and asked the girl working if she could engrave it today. She said of course!! I put in my personalization and she told me it would be ready in about an hour. I got a text about 30 minutes later that it was ready! So I went to pick it up, and she pulled it out to show me, and to my shock I realized I had put the wrong date I wanted on it. I started freaking out and apologizing and she immediately told me not to worry, that she would fix it! She got the correct date, and told me to come back in about an hour.. Not even 20 minutes later it was ready for me, and it was perfect!!! Jessica was so amazing with helping me out today! I highly recommend going here for any personalized gift you need! They have great prices, and wonderful workers!!

I recently got engaged and my fiancé commissioned Eli's Jewelry to design my ring. I was very…read morespecific during our ring shopping process and desired a classic, natural diamond ring that would stand the test of time. They did not disappoint! I love the design. The dainty, yet standout quality of the overall appearance along with the diamond's clarity is more than I could have hoped for. I cannot stop staring at my hand and I always receive so many compliments on a job well done. Thank you very much, to my soon-to-be husband! And, thank you to Elias for understanding the assignment! Update 1/24/26: Custom wedding band finally arrived after 1 month and it's a beauty. If you're looking for high-quality natural diamonds, then this is your jeweler. 10/10.

Eli's Jewelry has taken excellent care of me. Eli himself invited me to his store for a…read moreconsultation and he and his staff were very warm,friendly and thorough with discussing the project and the creation process. We were served cocktails while our jewelry was cleaned gratis,and Eli followed up with me today with the design and cost of production. I'm very pleased so far.

I bought a necklace from Kay Jewelers for $100, and within one week the stone fell out. When I went…read moreback to have it fixed, they refused unless I paid an extra $50 for their so-called "protection plan." Why should I pay half the cost of the necklace again just to get them to stand behind their own poor-quality product? They also flat-out refused to refund me. The customer service was rude and dismissive--both in store and over the phone. It felt like they couldn't care less about making it right. This is exactly why people choose Amazon or other retailers--at least their return policies make sense. Kay Jewelers' policy is an absolute joke. I will never shop here again, and I'd warn anyone considering it to save yourself the frustration and go elsewhere.

DO NOT. UNDER ANY CIRCUMSTANCES. COME BACK TO THIS STORE!!! My fiancé bought my engagement ring…read more1/26/25, gave it to me 7/10/25, we took it to be properly sized 7/16/25. A week or so later, we go back to pick up the properly sized ring. There were sizing balls on it which I didn't know was going to happen and it was still too big. To get my correct size, they told me they have to special order a new one. In the meantime while I wait for the special ordered one, I get the one with the sizing balls that was still too big. Maybe two days or so after I got it, a diamond on the band fell off. Three months pass by and I haven't heard of any updates on the special ordered ring. I call and ask for an eta, they ask when my wedding date was.. what does that have to do with anything? So you're saying if my wedding tomorrow you'll rush the order but if it's not for a few months you're going to continue to dick around and not give it to me? I end up getting the ring a few days after calling (9/27/25) and asking them to rush the order. Had the ring for two days, to my prevail, once again, a diamond falls out on the band. The presence of the employees in this store makes me so uncomfortable and irritable that I didn't even want to go back and get the diamond replaced. Fast forward to the other day (11/28/25), I'm sitting on my couch, I look down, my main diamond is missing. I am so so upset. I now have two diamonds missing (for the second time!). At this point I don't want them to repair it yet again, I also don't want to have to go to this awful store once a month every month for the rest of my life for them to replace the diamonds. Perhaps just make better quality rings. I go to the Monroe location today to see if they can help me, thankfully their customer service is 1000000000 times more helpful than Taylor could ever begin to be. Although, unfortunately since we didn't get the ring from that location, they couldn't refund us. They direct us to a customer care number. I speak on the phone with a woman in customer care who tells me, not only will they not refund me but they also won't exchange my ring for a different one. That I need to go back to Taylor and have them fix/replace the diamonds that fell out. I go back to the Taylor location, explain the situation. When I told her there's no reason my main diamond should be falling out she replies with "it happens" (KEY PART TO THE STORY). We told her we want a refund and it makes no sense for us to fix and or buy a new ring from this company when they're clearly poorly made. She said "this isn't common and doesn't usually happen"..... didn't you just say two seconds ago that it does apparently happen? I mentioned I've seen numerous reviews with similar stories to mine and she asked "how old are they, because we have 4.4 stars" what does how old a review is have to do with anything? Regardless if it was two years ago or yesterday, numerous people have had similar experiences to mine. The store manager Amanda was not helpful at all, every time we go in there and talk with her she speaks to us like we are stupid. Mind you, all the while this is happening, there's 3 or 4 other employees standing around clearly glaring at my fiancé, mother, and I. This ring and experience was supposed to be one of the best moments and things in my life, this store has completely ruined it. Hopefully with a review that's not "old", the point will get across that even after numerous years later, your service is still shit.

Had a kenwood head unit and reverse camera installed in Oct 2025 here it is December and they still…read morehavent been able to get the rear camera to work have replaced different head units cameras and wiring and now they say they will just return my money Dont take your vehicle here unless you want issues they are not smart enough to fix

Don't even want to give 1 star, paid alot of money to upgrade my tunes and it sounds horrible .read more

I rarely write reviews, but I feel it's important to share my experience so others can make an…read moreinformed decision. I brought Diamond Castle my mother's vintage ring; an irreplaceable heirloom with deep sentimental value. I asked for two small stones to be replaced and the band resized. They accepted the job with confidence and never mentioned any concerns about working with a delicate vintage setting. Within just a few days of receiving the ring back, it fell apart completely. The center stone came loose, several prongs failed, and the setting collapsed. This was not due to age or wear. It was the direct result of poor workmanship. What makes this worse is that if Diamond Castle had simply said the work was beyond their capabilities, I would have absolutely accepted that professional judgment. I would have happily kept the ring safely in my jewelry box and treasured it as it was. Instead, they took on a job they clearly weren't equipped for, and now I don't even know if this precious piece can be salvaged. They did refund me for the work, but no refund can repair the damage done to something so personally meaningful. A reputable jeweler should be honest about their limitations especially when handling sentimental or vintage jewelry. I strongly caution anyone considering trusting Diamond Castle with important or irreplaceable pieces. Transparency, skill, and care matter and unfortunately, my experience showed a lack of all three.

I've had an awesome experience with the entire family but I have been working most with Paul at…read moretheir Plymouth location and Fred at their Novi location. They have custom made my fiancées engagement ring, sold us both of our wedding bands, and made a custom bracelet, which was made from a family heirloom. Always great, personal service and they work crazy fast. I appreciate you all. Can't recommend this place enough