I brought my laptop in so it could be reformatted to it's factory settings.
The were able to do it in a few hours and called to let me know it was ready. The next day I arrived a little before the store opening at 9:30am to pick it up. I waited for 45 mins inside my car until the manager of the store, and another employee arrived late to open the store. When I approached the manager, I asked him what happened because I had been waiting for 45 mins and left several messages on their machine that morning. He smirked and replied, "Things Happen" in a very rude and non-apologetic way. I proceeded to walk into the store and shared with the other employee how disappointed I was with their service. It just plain rude to walk in late and not apologize to your customer. At this point, the manager still did not apologize and was completely indignant about the situation. I expressed to him my utter disbelief that he was not trying to make this a better situation for me. He get snarky with me and told the other employee to take $20 off my $40 bill. At this point, I felt it should be for free for having wasted my time and for making me have to be subject to his bad altitude. I would not recommend this store because I prefer to work with people who are polite and conscientious to their customers. Luis, the manager, is just downright rude, unprofessional and emotional. He isn't fit to manage a store and deal with customers. read more
