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    PBS Crawlspace Specialists

    5.0 (6 reviews)
    Open Open 24 hours
    Updated over 3 months ago

    Services - PBS Crawlspace Specialists

    Damage restoration

    Insulation installation

    Moisture control installation

    3 More Services

    Moisture control repair

    Waterproofing installation

    Waterproofing repair

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    SERVPRO of New Kent/Williamsburg/Northern Neck

    SERVPRO of New Kent/Williamsburg/Northern Neck

    (3 reviews)

    I can't properly review their services because they bailed on me with no warning. I spoke to them…read moreand set up an appointment weeks in advance. Someone was supposed to call me the day before with more information on specific times or changes. We are moving and I told them this during the first call when I made the appointment. No one called me day before, no email, text, nothing. I call first thing in the morning the day of to make sure and they tell me they can't come because of emergencies and blamed the weather. I understand this company does more than residential but you can at least notify the people who are expecting you that you aren't coming! You should not just ghost your customers! Furthermore, there isn't a weather emergency anymore, my road and driveway is fully accessible and dry but you would've known that if you bothered to call me.

    Do not walk away from this franchise.... RUN away before you get sucked into promises they don't…read morekeep and grossly inferior service. We had a fire in our garage and they said it would take two weeks for the remediation. Seven months later we were still in a hotel, mostly due to delays caused by ServPro, which included their workers walking off the job after being questioned about how they were handling and labeling our belongings. From early on, we requested a Scope of Work, which ServPro apparently doesn't have a clue what one looks like because we never received anything other than a makeshift document that fell far short of what a Scope of Work is. To make matters worse, ServPro's communications were inaccurate, incomplete, and insulting. They removed property after being instructed several times not to, they caused additional damage in their negligent demo work, they did not return some of our property without explanation, and claimed to have cleaned numerous items that were not cleaned. Whether or not these inaccuracies can be explained to the insurance company is anybody's guess. The supervisor instructed her workers to directly violate orders from the Fire Martial by using electrical outlets. All in all, if we had it to do over again, we would not have trusted ServPro with our property or the remediation. If their word is as solid as an oak... that oak would be as limp as a wet noodle. You would be better off doing your own remediation than to have ServPro invade your home and disrupt your life. If we could give 0 stars or a negative rating, we would surely do so.

    PBS Crawlspace Specialists - insulationinstallation - Updated May 2026

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