Stolen business name. Do not hire this company. Fake photos, using someone else's business identity…read moreand does not complete work promised.

Sometimes you just need help and these guys did just that. From the quote to the insurance these…read moreguys were a blessing the whole way. They took their time to explain it all and did an awesome job! MARQ AND DENISE

Awesome company for mitigation and mold removal. Honest and knowledgeable. Very reasonable pricingread more

Please do not call PURO-Clean under any circumstances unless you want your home gutted, left…read morewithout repair, and 1/2 your insurance money gone. Mike O'Donnell, owner of PURO-Clean, Williamsburg was very quick to come out and provide an estimate of services. We had a water leak in the bathroom, and we learned the bathroom would need to be gutted(excluding the vanity) as a result of a water leak. Mike O'Donnell said the job should take 3 or 4 days, but a week at the most. We have renters in the home, so it was important to get fixed as soon as possible. Mike O'Donnell took half the insurance money up front as a deposit. Mike O'Donnell had a team come and tear out our entire bathroom - shower/tub, toilet, tile floor. 2 weeks later we call Mike O'Donnell to see where we are in the process. Mike O'Donnell didn't even remember the project, and we had to remind him it was not completed! 3 weeks later, Mike O'Donnell says he can not get a plumber to come out, and so he will have to pull out of completing the project. He already has 1/2 the insurance money. Mike O'Donnell pulled a fast one on us - Do NOT use PURO-Clean Williamsburg.

I can't properly review their services because they bailed on me with no warning. I spoke to them…read moreand set up an appointment weeks in advance. Someone was supposed to call me the day before with more information on specific times or changes. We are moving and I told them this during the first call when I made the appointment. No one called me day before, no email, text, nothing. I call first thing in the morning the day of to make sure and they tell me they can't come because of emergencies and blamed the weather. I understand this company does more than residential but you can at least notify the people who are expecting you that you aren't coming! You should not just ghost your customers! Furthermore, there isn't a weather emergency anymore, my road and driveway is fully accessible and dry but you would've known that if you bothered to call me.

Do not walk away from this franchise.... RUN away before you get sucked into promises they don't…read morekeep and grossly inferior service. We had a fire in our garage and they said it would take two weeks for the remediation. Seven months later we were still in a hotel, mostly due to delays caused by ServPro, which included their workers walking off the job after being questioned about how they were handling and labeling our belongings. From early on, we requested a Scope of Work, which ServPro apparently doesn't have a clue what one looks like because we never received anything other than a makeshift document that fell far short of what a Scope of Work is. To make matters worse, ServPro's communications were inaccurate, incomplete, and insulting. They removed property after being instructed several times not to, they caused additional damage in their negligent demo work, they did not return some of our property without explanation, and claimed to have cleaned numerous items that were not cleaned. Whether or not these inaccuracies can be explained to the insurance company is anybody's guess. The supervisor instructed her workers to directly violate orders from the Fire Martial by using electrical outlets. All in all, if we had it to do over again, we would not have trusted ServPro with our property or the remediation. If their word is as solid as an oak... that oak would be as limp as a wet noodle. You would be better off doing your own remediation than to have ServPro invade your home and disrupt your life. If we could give 0 stars or a negative rating, we would surely do so.

Like another reviewer we were very excited to work with a Veteran Owned business. At first…read moreeverything was fine, good communication even from distance as we were living in California at that time. Cost and material seemed OK so we did not have any complain right after the installation. Things rapidly changed during last fall where the floor started buckling really bad due to humidity. It took several phone calls and e-mails to get them coming over to inspect the issues. Well, the fix did not do much to the buckling and trims that were previously installed disappeared. Still trying to get hold of them but they went radio and silent and e-mails don't seem to reach destination.

I was super excited to work with a Veteran owned company. The job was supposed to be 2 months &…read moreended up 8 months STILL not fully finished. I really liked the guys & they worked hard when they were actually told to show up, but there is a serious lack of communication & leadership. I know they didn't intentionally scam me but a ton of work I will have to have completely re-done. I don't want to be mean or hateful, I'm just being honest. Hopefully they can figure things out for future customers, but I will NOT be one of them. Look at the pics below and decide for yourself if this was a well completed job...

Excellent crawlspace foundation repair service. We had an inspection due to a potential issue…read moreflagged by our termite company, and the service we received was outstanding. The technician was thorough, professional, and immediately put me at ease by clearly explaining what he was seeing and what it meant for our home. Instead of pressure or alarm, we got honest guidance and thoughtful recommendations. He also suggested practical updates to our system to help prevent future problems. We walked away feeling informed, confident, and well cared for. Highly recommend their expertise and professionalism. Great service provided by Josh S. and Devon!!

I'm writing to compliment Bay Crawl Space & Foundation for their work in my crawlspace to fix…read moreseveral squeaks in my floors. One in particular was quite difficult but Pat and Duggy persisted until the squeak and creaking were fixed. Thanks guys, your fix was genius! They are my go-to for anything under my house.

Greg and John P. were excellent. They arrived on time, were extremely friendly and were very…read morecommunicative on the process and what possible problem areas were present. I'm glad we chose JES. We've received excellent service from the start!

Ricardo is the best ever made the bad news seem not as bad. I feel like I'm in great hands with…read moreRicardo and JES!