I am so thankful for Roto-Rooter! Our waterline had gotten clogged when a new meter was installed…read moreon our side of the line so the water company was not willing to fix it. We had gone 2 1/2 days without water at the house when we called RR. They came in less than two hours, and we had running water again within an hour and a half! He was very knowledgeable & very thorough in exploring the situation and then making sure the water in the entire house was functioning properly before leaving. We will definitely call them if we need any of their services again!

This establishment is a ripoff. Was suppose to fix my toilet from leaking nope they did not charged…read moreme 450 and I'm former navy so I ended up fixing and replacing the whole toilet. I will never use their services anymore..I talked to my neighbors they ripped them off too.

I had a very bad experience with a manager there . the other two techs that came out were great but…read morethis one manager was so sensitive and got all in his little feelings just because I told him it wasn't an opportune time and we should talk the next business day but that wasn't happening so he showed me who was boss ... cancelled the job. So I'm saying this there are many companies out there looking for contracts so be careful who you turned down you may not ever get a contract again .

I love the entire office staff first of all! That's Becky, Diamond, Becca, and Amy. These ladies…read morerock on a daily basis. Not only do they keep my apartment building carpets clean for all 184 units. They also are always available for emergencies such as water intrusions from leaks. Their team is always on schedule for move ins and move outs. I would highly recommend Peerless Carpet Care and Restoration.

I found out I had an extensive mold problem after a water leak and started calling around to…read morecompanies to try and get help immediately as I have asthma and allergies. Not only was Robert friendly but he was knowledgeable and showed up on time to provide pricing and explained what I could expect during the whole process. After speaking with him I knew I was making the right choice in selecting his company. In addition to his responsiveness and competence, my experience was as painless as any project could be. Overall, I would highly recommend him to all my family and friends!

From the owner: Our specialized expertise encompasses mold testing and removal, as well as water damage…read morerestoration. As a family-owned business, we prioritize the utmost respect for all our customers. We are acutely aware of the traumatic experiences that individuals endure as a result of these events. For an honest assessment and competitive pricing, please do not hesitate to contact us.

WARNING TO ALL CONTRACTORS & CUSTOMERS: DO NOT DO BUSINESS WITH FIVE STAR RESTORATION OR GANI…read moreBERISHA I am writing this review as a warning to both subcontractors and property owners considering working with Five Star Restoration and its owner, Gani Berisha. We performed subcontracting services for this company in good faith. Our work was completed professionally, on time, and without any disputes regarding quality. Despite this, Gani Berisha has completely withheld payment of $2,405 for our labor and materials. He has ignored text messages, ducked phone calls, and refused to pay what is rightfully owed. For Contractors: Protect your cash flow and your team. Five Star Restoration does not honor verbal or implied agreements and will leave you holding the bag for material and labor costs. Do not take jobs from them unless you want to chase your money through the court system. For Property Owners / Customers: Be incredibly careful hiring this company. Because they refuse to pay their subcontractors, you run a massive risk of having mechanic's liens placed directly against your property by unpaid workers, completely disrupting your project and title.A business is only as good as its integrity, and Gani Berisha has shown zero integrity in his business practices.

Do not trust the Google reviews for this company. I strongly recommend not hiring Five Stars…read moreRestoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace--especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options--neither matching our original floors--and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we've had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

This company took a simple repair and left us with a 6 month ordeal. They worked 2 jobs in our home…read moreafter they came to perform the assessment for our insurance company. We assumed that they were good based off their credentials, but were wrong. They did not prioritize us, the lead-men along with the proprietor were argumentative, and did not accept accountability when they were caught cutting corners. They were slow and uncommitted. Just as the other one star reviews mention, they use incorrect materials like improper thickness sub flooring and drywall for our house, try to hide it, and when brought to their attention they only push back. Mutiple issues occurred on both jobs, and with every inspection, shoes kept dropping.

We had a leak in an upstairs room. A lot of small bits of damage that added up. I wish we had them…read morefor our moisture mitigation! Over the past several weeks, we've had Steamatic folks here doing carpentry, plumbing, installation of flooring, paint, trim, sheetrock, and all sorts of repair and restore work. Every single person who has been in our home from this company has been competent, respectful of our property, the way things were left after they were done (a minor amount of dust for us to clean and that's not a complaint), and overall, gained our trust instantly. Each individual was great. The company did all they could to keep us informed of what comes next and worked with our schedules. I wouldn't hesitate to use this company again, though I hope we don't have any more leaks! Thanks Steamatic. Y'all are great.

What a great experience. Had a broken water pipe in my business and called them at 430 AM. They…read morewere very honest and said with all of the damage in the area they could come do the extraction but that was it right then. Came right away and got the water out and came back later in the day to check on things. Very professional and quick and just a great job overall. Highly recommend.

This company came highly recommended from a friend. They did a nice job completing the service we…read morehired them to do, but good luck getting them to followup when there is a problem. Company is A+ responsive if you are hiring them for a new job, but absolutely the worst we have experienced in terms of customer service when the work they previously did is no longer working. Seriously frustrated by the number of times we have been blown off and ignored!

Had a busted pipe and they were amazing! Lightning fast and thorough. Checked in often during floor…read moredrying phase and made a horrible situation tolerable.

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

Courteous and professional. Showed up on time and took care of everything! will definitely be using…read morethem again!

This company and it's people are awesome! Very professional, thorough, and friendly! They repaired…read moreand restored half of my house from a main pipe bursting! They put true meaning to saving the day! Sent the cavalry out the same day I called them!

Five stars all the way! Brian from Virginia Junk Removal and Hauling made what seemed like an…read moreimpossible move-out happen in just a few hours. He was punctual, professional, and incredibly kind throughout the entire process. Not only did he work quickly and efficiently, but his prices were also very reasonable. We honestly couldn't have done it without him. If you need junk removal or hauling in Hampton Roads, this is the company to call. You won't find a better service!