Awesome service and great carpets!…read more I was referred to Ms. Kathy Hacker by our realtor when I was looking for a house in Virginia Beach. She was very professional, very patient and helpful in getting what we want for our house. Mind you, we were at Texas when we were doing all the negotiations. Needless to say we got our carpet that we like and in our budget. The installers who came in are very professional and courteous. Got everything done in a day and cleaned up after themselves. I would have given them a 5 star, but during installation, they poked a hole in a closet door, I'm thinking the workers pushed the door all the way out that the door stopper pushed a hole in the door. One of the workers came by a few days later after I told Kathy what happened. The guy said he will come back to repair the door but never did. We had the carpet installed at the end of July, it is now November so I figured they are not coming back to repair it. That is why I waited to write my review. Overall, great job, carpet feels great, looks great. If it wasn't for the hole on my door, absolutely 5 stars worthy company.

If you're going to consider Empire, make them your last choice to view. The Empire Today Sales…read moreConsultant found multiple ways to express that my consultation was a waste of his time unless I was ready to buy immediately. To push The sale forward the consultant offered the option to make a deposit to hold the deal and he would give me additional time to decide. He offered that I could change the order within 5 business days, or if I needed to cancel, then I would be fully refunded within 5 business days. The consultant claimed that my previous work with the military justified the exception. He called a supervisor, "A.S.M. Karen", to approve the exception. On Day 4, I called the phone number the sales consultant gave me to change or cancel. I requested the cancellation and Empire's corporate office declined the refund. By policy, a customer only has 3 days to cancel. The Sales Consultants appear to be at liberty to generate orders by any means, even in opposition or violation of policy. There is no local office contact information, corporate does not route calls to local offices. The consultant advised that I tell his corporate office to read the "special instructions" approved by A.S.M. Karen, to which the corporate office has no documentation, notes, or special instructions related to this exception. Dr. Gaither, the sales consultant, took no accountability for being manipulative and misleading for a transaction. This experience revealed a series of issues: - Sales consultants appear able to generate orders using promises that contradict company policy/contracts - Corporate has no visibility or accountability for those promises - There is no local office contact, and corporate will not reach local offices directly, leaving customers with no path to resolve disputes.

We had a really great experience with Tidewater Flooring. Frank was our sales guy and he made the…read morewhole process so easy. He helped us pick out our flooring without it feeling overwhelming, and he was super easy to communicate with the whole time. The install went just as smoothly. The guy showed up on time (which I feel like never happens anymore ) and did a really great job. Everything turned out exactly how we hoped. I'd definitely recommend them to anyone looking to get new floors done. Just a really easy, positive experience all around.

10 stars Just call and save your self…read morefor the stress of every other company. I did many quotes that was over $20,000. This company can't be touched PERIOD! HIGHLY RECOMMEND! Now let me finish -Tidewater Flooring delivered an outstanding experience from consultation through installation. Their team demonstrated exceptional professionalism, attention to detail, and craftsmanship. The flooring installation was flawless, and the quality of the materials exceeded expectations. Communication was clear, scheduling was seamless, and every commitment was honored. Our home has been completely transformed, and we could not be more satisfied. Tidewater Flooring has earned our highest recommendation for anyone seeking superior products, expert workmanship, and trusted service. All I can say is Thank you, Thank you. God bless this business and everyone that makes it happen. The Goff's- Virginia Beach

Rock Flooring Solutions was the best part about renovating my home! After all the painting had…read morefinished I wasn't quite happy until I saw the finished master piece of our beautiful floors!

From the owner: Specializing in vinyl, VCT, laminate, carpet, and repairs. We offer free estimates, price matching,…read moreand affordable prices!

I have used Dycarp several times over the years to have my carpets cleaned. They have always done a…read moregreat job at a reasonable price.

DO NOT HIRE...If I could, I would give Dycarp zero stars. Our experience with them has been an…read moreabsolute nightmare. We hired them after a recommendation from our realtor, to clean our carpet for our new tenants. After the work was done and our tenants moved in, they said the carpet smelled disgusting, like dirty water. There is no reason for this considering our carpet is only a year 1/2 old. We have never had pets including dogs inside the house considering I don't like animals in the house. After arguing back and forth, they finally came back out to re-clean the carpet and assured him that the carpet would be cleaned properly. The cleaning technician that came out had the audacity to argue with the elderly father of our tenants, making up lies that we had a dog in the house and that the carpet was old. The tenants assured him that that was not the case considering they had been in the house at least two times prior and the house smelled great and the carpet looked great. The technician spot checked a few areas. Which is far from what we were told they were going to do to rectify the problem. He continued to argue with our tenants saying that he didn't smell anything bad and that he was not told to provide anymore than spot cleaning. This company is extremely unprofessional in there customer service and the work they provide. Buyer beware....do not hire this company to clean your carpet. It will come out worse than when they began.

Prompt on time, explains everything in detail, they will do a walk thru as soon as they arrive…read moregreat company I will recommend to anyone wanting professional service.

Excellent service and excellent results. I was pleased with how clean my living room and hallway…read morebecame. I had not had the carpet cleaned in years. The carpet looks brand new.

Good customer service, prompt and personalable. There were my 3rd try in trying to get some work…read moredone. Cleaned up well after themselves.

We worked with Nelson and the team at 1 in ALL General Contractors to complete a whole house…read morerenovation from December 2021 - Feb 2022. They removed a supporting wall, moved plumbing, re-did all the floors (installing carpet and LVP), painted all the walls, installed 3x new bathrooms and a kitchen -- it was a huge project! Our lines of communication were always clear (Nelson was always quick to respond and explain things to this novice!), the job was done ahead of schedule and to the highest quality. I cannot be more happy with the outcome and recommend them enough!