Love that all the Guys that visited my home had on Mask and keep them on. They came out within 2…read morehours of my Insurance Company Calling them. Rich was AWESOME Today (3/5/21). He was my "Friday Hero". Daniel and Dave (3/3-3/4) were Great too. Thanks To all Three of you Guys. Professional, Courteous, Presistant and Thorough. Anita for your scheduling and making sure someone was at my home in Record Time. Thank You All for you Help taking care of my home with the Water issue. Sincerely Thankful !!! The Majette's

The laziness, inconsiderateness, and sheer incompetence of Servpro of Portsmouth was so astounding…read morethat I feel obliged to share our experience. My wife and I had severe water damage to our home after a pipe burst, requiring an extensive remodel. I will caveat this review by saying that Servpro's damage mitigation crew was timely and effective. We thought this professionalism would carry over to their restoration division. We could not have been more wrong. * Terrible planning and management of subcontractors. Servpro repeatedly demonstrated that their management skills were worse than a four year old with a clipboard. Examples include: o It became expected that the first iteration of their materials order would be incorrect. They ordered custom cabinets that did not fit our kitchen (which they had every opportunity to accurately measure). This required multiple re-orders, extending our timeline by months. o They installed the kitchen backsplash prematurely. This caused issues with re-installing our bar countertop, requiring a total re-work of the bar and backsplash. Again, grossly extending the timeline. o They ran out of flooring material and took weeks to re-order new flooring. You would think that with a measuring tape and notepad, they could avoid this issue. Again, we were fascinated by Servpro's ability to extend their timeline at every opportunity. o Servpro allowed their subcontractors to treat our home like a frat house. We repeatedly found cigarette butts inside, drinks missing from our fridge, and unflushed turds in our toilet. These problems persisted, even after we brought them up to the project manager. * Abysmal communication. o Our project manager consistently no-showed to prior-arranged meetings without even the courtesy of a phone call. Subcontractors consistently failed to arrive for days in a row, extending jobs that would have taken a few days to weeks or months. * Timelines not met. o Our initial project manager quoted 6-8 weeks for the rebuild job. Here I am, 8 months later, writing this review as our job just concluded (incomplete at that). o My wife and I ended up doing a significant amount of the work that Servpro assured us that they would complete. Some examples include: Moving our furniture into storage. Cleaning up the drywall, insulation, and other mess left by the initial water damage. Taking material trash and destroyed furniture to the dump. Re-installing misaligned trim. Re-installing misaligned cabinet doors and pulls. * Shoddy workmanship. If Servpro advertises themselves as remodel professionals, I can assure you firsthand that this could not be further from the truth. Examples of their inability to correctly complete even the most basic construction tasks include: o Baseboards poorly joined when one piece should have been used. Even after their third try, they still got it wrong. o Nicked, scratched, dented, paint splattered, and otherwise damaged furniture, requiring that we hire an outside professional. o Broke our granite countertop after they removed it from the kitchen. o Gouged new flooring just days after it was installed. o Cabinet doors not level, and cabinet pulls visibly misaligned. It appears that they hung cabinets and installed the doors and pulls without taking a single measurement. Which brings me to my next point... o Did not erase pencil marks on cabinets. This one impressed me, since it was evidence that they at least attempted to correctly line up and level cabinet pulls. The untrained human eye quickly revealed that these marks were, indeed, misaligned. We had them re-order new cabinet doors so that I could correctly install them. After 7 months of dealing with these folks, we called it quits and negotiated a bill that subtracted from our initial itemized quite any work that was not done, done incorrectly (requiring that we redo it), or done by us as the customer. If you are considering hiring Servpro for your remodel, I suggest that you try a class of middle schoolers instead - you'll probably have better luck.

I provided access to an empty townhouse with the payment waiting. I paid extra for "Deluxe"…read moreservices because the previous renters had a dog. I have no idea how long they worked but I was very disappointed in how the carpets looked. As far as I could tell there was no change when it came to areas which were stained from a dog lying on the carpet. I reached out by email twice and left a voice message twice. I never heard back from the company. I feel that the "deluxe" service should have tackled the stains and if they were unable to get them clean then they should have told me. Now I am going to replace the carpet which is 5 years old. I just wasted $350.

Joel and his assistant came right on time. They did an excellent cleaning of my bedrooms and…read morestairs carpet, even doing additional cleaning. I will definitely use them in the future. Thank you!!

Cody and Dwayne were the first team to respond. They were courteous, knowledgeable, friendly, and…read morelistened to our concerns. We got plenty of warning that they were on the way before they showed up - big deal for home owners with pets. Part 1 is done. We got the estimate with Part 2 and decided to continue with Pro Clean. We believe Part 2 will be done well like Part 1 and that we will be totally satisfied with the work to come.

Billy, the owner, was able to schedule us the next day. Excellent service. Both guys were polite &…read morerespectful. They diagnosed & explained the problem & offered referrals for an HVAC solution. They cleaned the AC vents thoroughly. Their pricing was fair & I plan to use this company again.

I am super excited to have had the opportunity to connect with BioClean, they not only provided…read moreexcellent service - with same day cleaning!! But they went above and beyond to ensure that my clients were happy! Thank you Andre, for your professionalism and for keeping your word! I will highly recommend you guys to future clients! - Sonali Hutson, Realtor Samson Properties

August 8, 2022, 2:00 pm August 8, I do not recommend this company, they did not arrive on time,…read moreinconvenient service on the phone, very aggressive. Again, I do not recommend this company

My business has been working with Jeff at Cavalier Enterprises and we highly recommend them!read more

I brought cavalier enterprises in on a job when the previous water mitigation company started to…read moreignore us and not do the proper mitigation. Ryan came out and told us what the issue was and mitigated our house perfectly. Ryan also discovered a separate issue with water in our house that he made us aware of. Ryan, Don, and Rob have been working with our insurance company to make sure everything was covered. It has been a headache with our insurance company trying to get them to understand the exact issue but Rob, Don, and Ryan have all bent over backwards to make sure that our insurance company knew what the problem was and understood exactly what the issue was so that it could be taken care of. I would recommend cavalier enterprises to anyone if you have a water mitigation issue.

I was looking for a place to clean my Mother-in-law's carpet. She is elderly and her old carpet…read morewas in need of a deep cleaning. I spoke to Andre. He was very nice, professional and accommodating. He did a great job and my Mother-in-law was happy with the results! Wonderful experience overall! Thank you Andre and Team!!

Mr. Aundre was professional and able to work me into his schedule a couple of days before…read moreThanksgiving at the last minute. My rugs (one wool one synthetic) both look much better. I have two children and a small dog so the rugs were both dirty to say the least! This is the 2nd time I've used this company and look forward to having them treat my upstairs carpet too! I would absolutely recommend for great customer service, efficient timely work, and fair prices!

If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

I wouldn't wish water damage or any type of damage to anyone's home, but if it ever happens to you…read more- do yourself a favor and call First Atlantic Restoration. Truly the most empathetic, thoughtful, tenacious, communicative, thorough and consistent customer service I've ever experienced from start to finish. From the damage mitigation, to the end build out, to the absolute nightmare of dealing with insurance - they were always above and beyond and gave me peace of mind. Andrew, Austin, Lynsey and their teams made the frustration of the past few months bearable and kept me sane and sometimes even laughing - often a very daunting challenge - and I couldn't be happier with the end result!

I just wanted to start by saying what an amazing job Duane executed on cleaning our couches! His…read morelevel of knowledge and expertise definitely showcased through his hard work. Support your small business owners!

I have a home that I will be renting. I decided to do some repairs and cleaning of the carpets…read morebefore renting it. Duane Terry scheduled an appointment with me and he was punctual. After looking at my carpets he made some recommendations and he didn't want to overcommit as to what the final product would look like. Duane showed up for our scheduled appointment on time. He stretched and repaired several areas of the carpets and then cleaned them. I'm am extremely pleased with the work he did. I would use him again without hesitation. Thanks Team Terry Clean!