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    Monster Clean

    3.6 (21 reviews)
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    Services - Monster Clean

    Damage restoration

    Grout cleaning

    Grout sealing

    6 More Services

    Grouting

    Carpet and upholstery odor removal

    Carpet and upholstery stain protection

    Carpet and upholstery stain removal

    Carpet and upholstery steam cleaning

    Water extraction from fabrics

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    Recommended Reviews - Monster Clean

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    Photo of Arnel T.
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    1 year ago

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    10 months ago

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    Doug V.

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    13 years ago

    Called to get an estimate for my office building, said they would be out the same day & then never showed.

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    11 years ago

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    11 years ago

    Great job, on time and the guys were great. If you need your carpets cleaned call these guys.

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    10 years ago

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    Doug V.

    Thank you so very much for this wonderful testimonial Paul!

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    Review Highlights - Monster Clean

    Any business that Doug is involved in will do well because of his work ethic and the execution of the service.

    Mentioned in 4 reviews

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    First Atlantic Restoration - This is all that was done

    First Atlantic Restoration

    (32 reviews)

    If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

    Drywall was removed and replaced quickly. The finish job looks better than the original. Matched…read morepaint very well. Definitely would hire them again. Great job done by Eric!

    Emergency Restoration Services - Interior of shower with fixtures tile and shower seat and glass accent tile

    Emergency Restoration Services

    (19 reviews)

    ERS did a fantastic job from mitigation to restoration of our kitchen! Their entire team was…read morefantastic but I cannot say enough good things about Ki and Serene! Ki went above and beyond finishing our kitchen, even stay late a few days to get it done quicker for us. Serene always answered any and all questions I had in a timely manner. Again, I can't say enough good things about this team! 5 stars!

    Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.

    SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Neck

    SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Neck

    (17 reviews)

    We had a small toilet tank leak in a 2nd floor bathroom that went unnoticed in our home for some…read moretime that is until it started showing on the ceiling below in our foyer. ServPro was recommended by our insurance company but after I reached out to this specific location I was told they weren't even listed in my insurance's list of company profiles and they had wanted us to use a different ServPro. With that being said let's get into the the nitty gritty of why I am giving them a 1 - Star review: 1) ServPro set an appointment time and date and the evening before I received a voicemail stating they would have to reschedule it because they were understaffed; so to clarify they selected the date and time not the customer and yet they still had to change it. 2) I was told I would receive a call 20-30 minutes prior to their arrival. I did not receive that call, in fact the technicians showed up in front of my and then sat in their work truck for 10-15 minutes eating their breakfast and talking to each other, keep in mind I had my front door open and they could clearly see I was standing there waiting to greet/receive them, still didn't get them moving. One of the technicians was very professional, I assume he was the lead, the other looked less than thrilled to be working. 3) Techs did not wear or offer to wear any sort of mask/face covering while in my home, nor did they even attempt to social distance from me, as I was filling out paperwork one technician was literally hovering over me. 4)Techs did not wear any sort of shoe/boot covering or put down any sort of floor protector. They repeatedly walked inside and outside and the ground was wet so they tracked in wetness which I could overlook until they sprayed my subfloor with some sort of antimicrobial agent and I personally witnessed them walk through it and then walk all over the carpet right beside our baby's nursery. No big deal I'm sure it's "super safe" for a baby to possibly ingest. 5) They did not perform a very thorough vacuum of their work area upon completion of the job. Part of their job was breaking up and removing tile; well by not vacuuming well there were numerous sharp shards left on the floor for my family to step on and the baby to crawl on. 6) One of the craziest negative things that occurred was the technicians did not plug the open/exposed toilet flange and they had fans and dehumidifiers running in my home which created a vacuum and as you can guess pulled a lot of sewer gas into my home, again I'm sure that's great for a baby or humans to be breathing in, in general. They did however leave a couple disposable nitrile gloves in there for me. Called Project Manager (PM) to verify if this was standard practice and was told it was not but he did not seem overly concerned, he did however offer to send a crew out to plug the hole, I just opted to perform this "arduous" task myself. 7) Initial interactions with the assigned PM was decent enough but when calling him on his business associated phone number he would answer it with a "yeah". He did this to me and my wife; we had to be the ones to verify that we were in fact talking to the correct person and even then it was a painful phone call. What professional answers their business line "yeah"? 8) I was told by the Techs that the PM would follow up with me the evening they finished to discuss the next steps and the fact they believed the leaking water had spread under our tub. PM never called me as I was told he would and when asked about what his technicians said about the water under the tub he told my wife they don't typically remove tubs and he has no way to get under the tub to check the moisture....wait but that's why you were in my home to begin with!! 9) I was told by the technicians I would be provided hard copies of all documents I signed....still have no copies. 10) I was given a Customer Satisfaction Survey to complete...and by complete I mean right then with the technicians standing over me. How about a link to a third party company site to perform the survey instead of being pressured into it. 11) lastly, I was sent a DocuSign document that I attest to the fact this company dried my home correctly...well how do I know they dried it correctly, A) that's what they do for a living not me and B) if they did NOT remove the tub how can anyone be sure it's dry under it and along the three walls the tubs is enclosed by?

    We had the WORST experience with this business. Terrible customer service from start to finish,…read morespecifically Martez Thornton, Mary Hicks, Katie Bolin, horrible. They didn't return phone calls, and didn't show up when they were supposed to on two occasions. The work was not completed the first day the workers were out, and it was a chore to have them come back out to finish. I would give zero stars if I could. Spend your money wisely and find another company. I promise you, they will do a better job than this one.

    Monster Clean - carpet_cleaning - Updated May 2026

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