I have used Dycarp several times over the years to have my carpets cleaned. They have always done a great job at a reasonable price.

DO NOT HIRE...If I could, I would give Dycarp zero stars. Our experience with them has been an absolute nightmare. We hired them after a recommendation from our realtor, to clean our carpet for our new tenants. After the work was done and our tenants moved in, they said the carpet smelled disgusting, like dirty water. There is no reason for this considering our carpet is only a year 1/2 old. We have never had pets including dogs inside the house considering I don't like animals in the house. After arguing back and forth, they finally came back out to re-clean the carpet and assured him that the carpet would be cleaned properly. The cleaning technician that came out had the audacity to argue with the elderly father of our tenants, making up lies that we had a dog in the house and that the carpet was old. The tenants assured him that that was not the case considering they had been in the house at least two times prior and the house smelled great and the carpet looked great. The technician spot checked a few areas. Which is far from what we were told they were going to do to rectify the problem. He continued to argue with our tenants saying that he didn't smell anything bad and that he was not told to provide anymore than spot cleaning. This company is extremely unprofessional in there customer service and the work they provide. Buyer beware....do not hire this company to clean your carpet. It will come out worse than when they began. read more

I purchased vinyl laminate flooring from Dycarp, Norfolk, VA for the living room, dining room and hall for a rental property in Feb 2020 with Dycarp being the installer. I selected Dycarp because Debbie Jenkins, the owner and my POC gave me the impression that they could overcome any problems they found along the way. The installation was completed on 13 March 2020. I found numerous places where the tongue and grooves were not engaged properly and there was space between the ends of the planks. The installers did not know how to miter the floor molding. They forgot to put molding on all 4 sides of the linen closet and none was nailed in place. I had to use an entire 12 pound bucket of joint compound to fill in the craters before the molding could be painted. There were places where the thresholds were not installed properly. They rocked back and forth. Dycarp requested assistance from the flooring manufacturer, Shaw in the form of an in-home inspection for suggestion to correct the installation. Covid prevented that from happening. After several telephone calls, messages left with office reps, a written letter, a personal visit to the Dycarp showroom and 2 more attempts time to correct the installation the finished job seemed acceptable almost 3 months after the initial installation. With each attempt, I indicated to Ms. Jenkins that I did not want the same crew to do the re-install. That did not happen. In July 2020 I reported my experience to the VA Consumer Protection Office in Richmond. When I contacted Consumer Protection for a follow up in Feb 2021 I was told that they had not been able to reach Dycarp by telephone or mail. I did learn that they are operating illegally for any contracts over $1000 because they do not have a contractor's license only a business license. Technically, they would not be allowed to re-enter my rental property to make any repairs. A year later the old problems are still there. The threshold problem which had 3 attempts to correct was worse. I contacted Shaw to see if they could inspect the flooring now and give me a course of action. I got the run around from them. I was able to get a local independent flooring company to inspect the flooring and agreed that it was not installed properly. There were waves in some places and other locations should have been evened out before the laminate was installed. Since I was in the process of selling this property I wanted to know if the warranty was transferrable to the new owner. I asked Shaw about the warranty and was told that it was not transferrable and that the warranty does not cover a rental property at all. I am not pursuing this matter. My dealings with Dycarp would only cover the installation. If Dycarp did not respond to the VA Consumer Protection Agency they were not going to listen to me. There is no warranty for the product itself. If you had a bad experience with Dycarp submit a complaint to VA Consumer Protection Agency. They are not pursuing any action on my compliant because I was the only complaint they have received for this company. read more

My wife and I put in more effort than this company did in working with our insurance and installing our new carpet. Nobody calls back in a timely manner. Flat out lies and inconsistencies constantly with this company. They never seemed to care, and treated time-sensitive situations with flippant and apathetic behavior. They did not treat us, the customer willing to pay for additional work that our insurance wouldn't cover, with respect. We went months and months with no carpet in our home, and zero effort on their part to fix that problem. Save yourself time and stress by going literally anywhere else for your carpet needs. read more

Had Dycarp come in and clean our carpets for the holidays and couldn't be happier with the results. There were several spots that I never expected to come clean, but voila! When they were done, the carpets in each room they did looked brand new! Would absolutely recommend them based on the job they did. Very satisfied! read more

I know this review is a long one, but bear with me if you are seriously considering Dycarp for any of your carpet needs. Above all else when it comes to this company: DON'T BOTHER. This company doesn't have time for keeping a tidy office let alone answering phone calls or customer questions. The office and carpet showroom were in shambles. Among the piles of junk were stacks of adult and children's clothing, a child's mattress, a bed frame, and many many unlabeled and unorganized carpet samples. Piles of paperwork littered the office and made for an uncomfortable experience. All work goes through Debbie the owner/manager who is never in the office or able to take calls. Common/ordinary questions are even too much for the highly incapable staff. On average it took 1-2 weeks to receive a call back depending upon whether or not you (the customer) called to remind them or check in. Expect to receive lots of sass from anyone that you speak too. We received multiple incorrect estimates throughout the 4 months that we dealt with them. In those estimates were mistakes that included the wrong brand of carpet, incorrect room measurements, incorrect customer name, additional carpet/padding that wasn't needed, and we also received two estimates for a completely different person. For our job the work and payments were reviewed and approved by our insurance. Dycarp tried to dupe the insurance company by charging them twice for the same work. When we brought the issue up with Debbie, she told us, "We'll just send it anyway and see what happens." We said no to that idea; she sent it anyway, and our insurance noticed. This company is completely dishonest and untrustworthy. On countless occasions we were told emails would be sent immediately or had already been sent, never to receive them. When we would call back about the nonexistent email several hours later, they would magically "resend it" in a brand new email (no resending the old one they never sent) and only then would it show up. We gave this company so many chances they truly didn't deserve when ultimately, they decided to stop working with us. Why? Because our insurance sent them a check and for two weeks we called to see if they had received it. Our insurance told us the check had cleared, but Dycarp maintained that they had never received it. Our insurance needed Dycarp to look into their bank statements immediately to make sure they hadn't in fact cashed the checks, as if they had not it could be a matter of fraud. Instead of showing any concern or urgency, or attempting to look into the matter any further, after a full day of trying to reach Debbie, she only returned our call when we said that we would come into the office to speak face to face. It was during this call back at 30 minutes before the office closed that she told us we spoke to her staff "unpleasantly." We told her we had waited a full week, let alone the full current day, and were understandably upset but nothing more when speaking to her employees. She then told us that we called too much, and she didn't like the way our insurance approved of our claim. And that was that. The end of a terrible relationship. I know this review has been a long one, but I leave it for good reason. I worry that a family will be put into a position like ours. Did I mention that we have gone a month without carpet or carpet pad in our master bedroom and stairs landing? If you don't want to be the next negative review left for this company, do yourself a favor and don't let a single person from Dycarp into your home for an estimate. The time and work that you put into your own carpet needs will be more than they are ever willing to do in office. read more

We had a scheduled appt and no one showed or called. We called the office and no one answered after hours. That is considered bad business when your depending on a company to do a job. Remember customer service comes first! If we would have received a phone call, test, vm that would be acceptable. read more

I usually got my carpet cleaned by Stanley steemer. However this time I needed carpet repair as well. I normally only do business with major companies because they have established procedures. But i decided to call around because of the repair work. One carpet clean place I called informed me they clean only, no repairs. They recommended dycarp. I thought to myself that they not only are turning away business but they are sticking their neck out for another company. I still wasnt convinced.When I compared price, dycarp had the better price. I decided to take a chance as I found no bad reviews online. The gentlemen arrived and were very professional. I felt they knew their job so I went to work in confidence while my 19 year old son stayed home. Still I'm hard to please and expected something less than perfection. But when I got home I was relieved to see perfection. I'm very satisfied and will use dycarp next time as well. read more