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    Steam4Less

    5.0 (1 review)
    Closed 8:00 am - 8:00 pm

    Services - Steam4Less

    Air duct cleaning

    Carpet cleaning

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    4 years ago

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    Top Notch Air - Another vent not ceaned

    Top Notch Air

    (3 reviews)

    On Tuesday morning of 9/27/2023 I called Top Notch Air for an estimate for a Dryer Vent cleaning…read more Jeff provided an estimate and had availability the same day. I asked Jeff if the vent cleaning included interior and exterior vent cleaning of my dryer. He stated that it did and that two technicians would be on-site to move the stacked washer/dryer. I asked if I needed to purchase a vent duct and clamps for the duct in case they needed to be replaced during the cleaning. Jeff stated it wouldn't hurt, so I purchased the items at my local Home Depot. I scheduled an appointment for that afternoon. The technicians Mike and Chris arrived on time. They wore masks and shoe covers. Mike checked my dryer vent on my roof. Mike then brought up a 10-foot ladder into my home without Chris's help, as he sat in the van. My walls were scuffed up from Mike bagging the ladder up my stairs. I had to use a magic erase sponge to clean up the scuff marks. I do not know why Mike did not just have Chris assist with carefully bringing up the ladder to my 4th floor rooftop to access my dryer vent. The technicians only used compressed air through my dryer vent through the roof access for only 5 minutes. They did not even pull out my dryer to clean the vent from the inside. They did not even detach the dryer vent from the inside to inspect any blockage within the vent foil tubing connection. They basically just stuck a tube in through my roof access and agitated all the lint down to my dryer. I voiced my concern, and Mike stated they didn't need to move my heavy dryer to inspect if there was any lint build up or to clean the vent from the behind the dryer. I conducted an installer check on my brand-new LG machine 2 times in front of Mike and showed him the error message that popped up: "Duct blockage (80%) Check home exhaust system before using dryer." Mike still would not check the vent behind my dryer and stated that I need to contact the manufacturer of my 3-week-old machine. Mike stated that I should not spend more money on having the vent cleaned again. First of all, I do not want to spend more money on another company to correct their work. Secondly, I just want the technicians to pull out my dryer and check that there is no lint build up behind the machine within the duct work. I called Jeff to address my concern. He then stated they only clean the dryer vent from one outdoor access or interior access, not both, which was contradictory to what I was told that morning when I called for an estimate. He offered for the same technicians to come back, but I asked for another crew. They scheduled for 2 weeks out for another crew to come out. October 14th my scheduled appointment, they never sent out a new crew to inspect their work. I am still having issues with my dryer. Do not use this company! Waste of time and money!

    Asked for duct cleaning in my home. I got appointment that evening but was distafied with the job…read moredone. It was not done properly. He hardly removed any thing from my ducts and left dirt on the vents.

    Steam4Less - airductcleaning - Updated May 2026

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