I too wish there were a ZERO stars option. Or better yet, a WARNING--STAY AWAY option. I used to say Paytrust, and the predecessors it consumed, was the best $10/month I spent. Have used it since ~2000. However, after their failing to keep up with current technology, allowing customer "service" to fall into total chaos, and severely impacting my credit due to their technical failures, I'm quitting. My bank changed a credit card number. This has happened to me before, without impact via Paytrust. I'm sure this has happened to other users; daily. Paytrust not only failed to send my set-up alerts to notify me that the e-bill could not be retrieved, but then failed to send my set-up alerts to notify me the bill was not received, the payment was not scheduled, the payment was not sent and that the bill was due without payment scheduled. On the other hand, they regularly alert me on another card that a duplicate bill (maintained because their e-bill system regularly fails to retrieve from Chase) has no payment scheduled even though it's actually already been paid. I cannot TRUST Pay"Trust" at all. I filed a service ticket Jan 6, 2016. 7-10 day promised response time passed. At 12 days I inquired. Update was that they were still researching. 30 days later, still no update. Another 30 days later, I request a manager call me (something that I had been able to do previously) and several days later I got another generic response telling me to call Customer Service. CS is useless, has zero power to make anything right and has a zero-escalation set-up. I called today at 90 days from initial ticket and was informed that the item was resolved 2 days prior to my previous contact but that because it was in a "separate system" I was not informed. No one can explain why it makes sense to them to close tickets and never inform the customer. I requested a credit for the 4 months I've been waiting for a resolution. I got another ticket number. Guess how much I trust that I'll get any response! D O NOT T R U S T INTUIT or PAY"TRUST" if you value your credit score/financial stability. read more

Do not sign up getting out of their service is a nightmare. I moved all of my accounts and tried to cancel...they say you have to pay for 60 days of service that they do not do anything for. No bills were paid for by the company for 60 days the lady that was to cancel messed up and now they are charging me for 90 days...I hate this company and wish I never signed up with them. They make sure when losing customers they make sure you never want to ever think about using them again or ever recommend using them again. They should be out of business soon with such horrible service. The service reps are not able to do much either they must have the most miserable job. read more

Another in the long line of long time customers. I have been with PayTrust since they were in Princeton (early 2000's) and have lived by it for the past 12-14 years. When I first signed up, it gave me everything I wanted and needed. There's really nothing that I could complain about. But, it does seem as though Intuit is just winding the company down, as they have stalled in the tech area. I need an app that I can use on my laptop, iPad and iPhone seamlessly. Unfortunately, Paytrust isn't that service. But, if you work exclusively on a laptop/desktop, this is a great service. If you like to work on another device, it may not be the service for you. Hell, they don't even have a Twitter account. The funny thing is that I just cancelled my account tonight after adding all of my bills to Mint Bills. The funny part is that this is also an Intuit company, and they are FREE! So, I stopped paying an Intuit company by switching to a free Intuit company. It's a little different, but after my first month of paying bills via Mint I was convinced that I no longer needed Paytrust. read more

This. Was once a good company. Now...not so good. It sucks! Offshore customer service is totally unable to understand American English. I am sick and tired of all the apologizing that the (ha!) customer service people off shore do when they don't understand American English...the most irritating thing in business today. Poor training....bad listening habits, and gross incompetency representing a company that was once easy and good to deal with. I am leaving...and suggest no one joins unless they r looking for financial headaches. That's what you will get here. No one can supply a usa number...what is this about? Keep away... read more

Similar experience recently as others complaning here about Paytrust. I have had an account for 15+ years. Paytrust recently asked for my birth date after logging in - no big deal. Then yesterday they sent 2 emails - first said my bank funding account had been blocked ( so no payments would be sent) with no other explanation. Second email said they needed to verify birth date and wanted copy of drivers license, utility bill and social security card ( they have the soc sec number already). Again no menton of the law requiring this. Called and got some "chappie" in India - he just said they are required by Bank Secrecy Act and Patriot Act (section 326) to get all this info. Told them I will be closing the account. In fact the law does not require the same level of confirmation for a pre existing account (prior to Oct 1, 2003). read more

I have been with Paytrust since the service first started and am now backing out of the whole deal. Once upon a time, they were great, no question. All the bills coming to them, setting up all of the payments to be just about fully automated, and so on. Now, the whole thing has become one giant robo operation. AND, they have "frozen" my account 3 times in the past year. The first two times, it was about 6 weeks before I even know what was happening. It took being late on EVERY payment I was making through them and I am still straightening this all out. All of their so-called customer service is being run through the Philippines and none of these people have any authority to get any problem of any sort resolved. There is no longer any US-based customer service and in general, I now find it far too risky to stay with this service. I am backing out of using it. Just stopping cold turkey would be far too disruptive. So, I have started by taking everything off autopilot. This whole situation is troubling. I would not recommend Paytrust to anyone now. They have wrecked my bill paying records, my credit score, and just about everything else I could have expected them to take care of. read more

Paytrust used to be a good service that processed paper bills and other mail you received. That service has gone downhill rapidly since purchased by Intuit. Features have been removed without notice. Instead of paying directly from your account like before, they transfer to their "slush fund" to earn interest on your money for a few days while the "process the transfer". STAY AWAY! read more

I have been using Paytrust for about a decade now. I have to agree with M. r. M. I find Paytrust to have the worst customer service of any of the companies I deal with. My inquiries via email are always, and I mean always, met with irrelevant canned responses that have only something superficial to do with the questions I ask. When I reply that "the response is irrelevant" and ask them to review the question nothing better happens. The product itself is still the best out there when it is working properly. But when it sometimes fails you can't expect their service department to help. read more

I've used Paytrust since about 2000. Back then banks didn't have online bill pay like today. Over the past few years I've questioned why to continue the service. Recently I made an error on a payment and spent a month trying to get it resolved through Paytrust and the Payee. Part of the problem was my initial error but behind the scenes, Paytrust sent a duplicate payment without my knowledge to the payee. This took forever to get resolved between all of the parties. Then after I finally got it the mess resolved through probably 20 hours of phone calls, Paytrust is charging me an insufficient funds fee. I canceled and filed a BBB complaint. Bottom line is, with today's free online bill pay with banks, a normal consumer doesn't need Paytrust. It was great 10 years ago but today I wouldn't recommend it. Good luck to you if you have any problem, because their customer service is terrible. read more

Started with Paytrust over 10 years ago as I work overseas much of the year. I was satisfied with them until recently when they instituted enhanced security in a haphazard way that has ruined the service and lost me. We all agree that security is necessary, but a bad security system is disastrous. Their problem: Only option is a phone number, but their system doesn't allow enough time to answer. When the phone options fails, they have no backup. Phone support cannot override the security even after verifying your identity. Every other enhanced security system I have used provided an email option. To make matters worse, there is no online feedback options, so one can't even tell them how bad the system is. By the way, their support line is in the Philippines, so they are literally far removed from any feedback. Clearly they don't give a damn. Wake up, Paytrust! Very bad customer service! read more

I used paytrust while living overseas. It was helpful when overseas as there was address I could use for bills that were not available electronically and the cost was affordable. When I moved back to the US, I tried to cancel my service. I could find no option on the website that enabled me to cancel the service, nor could I find instructions on how to cancel. I sent an initial request via the website to customer service asking how I could do this and it went unanswered. Then I sent a second request from my email to customer service and 3 weeks later finally received a response that I needed to call them and explain why I wanted to cancel. When I called it was painful to cancel and was told I would be billed for 2 additional months. I stated that I wanted my cancellation to be effective the date of my email request, the best the representative could do was bill me for 1 additional month. When I asked why there was no on line option to cancel service, the representative told me that she didn't know. The process was very frustrating to say the least! read more

Update 3/16/16 - they changed their customer service to Manila Philippines. I got great customer service today to have Paytrust clear up a billing issue with Verizon. Ive been a customer through the highs and lows since 1999. Planning to keep them since its better to have total control over who gets paid and when, without having to stay stuck with one bank for their bill paying service. read more

Paytrust customer service is horrible. I had an issue with their outbox. Essentially, the Paytrust outbox shows outgoing payments. I knew my bank account that funds my billpayment was going to be drawn low and there was going to be a delay in a deposit into that account so I was watching my outbox so that I knew when and what payments would hit. However, payments kept hitting my bank account and not showing up in the paytrust outbox. I called paytrust about this and was on hold and on the phone with them for over an hour. Essentially, they were determined not to give any credit. First they blamed it on a technical problem with their system and then they withdrew that explanation. Finally, they blamed the billers - stating that the bills were sent so late that they were only in my outbox for a short time and that is why I never saw them. Therefore, the reason I had overdraft fee was because the billers were late in sending out a bill. When I noted that one of the billers in question was actually Paytrust itself and that this overdraft fee was due to them sending out a late bill, they still would not take responsibility for the bill. They said they would have to research the issue. Because I was on the phone 70 minutes and every reason from me was met with another excuse from their side, I hold out little hope for their "research." I have been a customer of theirs for 12 years but will not be any longer. Going to switch to a free service like Manilla or something like that... read more

I'm glad I found this review forum and saved myself the hassle of living with Paytrust after several failed tries to sign up. 7 minimum attempts with no luck. The sign-up page on PayTrust fails to work or allow me to sign up. (actually that turns out to be a good thing) Even though Paytrust appears to have a valuable service that no other companies actually provide that I could find I learned from what others who have posted reviews here that it seems clear this service is a dinosaur not willing to upgrade or accommodate modern technology. They appear to be at a cross roads between snail mail bills and full electronic bills to a point I believe they will be out of business in a few years if they don't seriously upgrade their software and service. Here's the deal, the fact I travel a lot I thought PayTrust would be great to take the few paper bills I still receive and cull out the junk mail associated with my other billers as well as handle all my eBills. What could be better for $10/mo? After watching a couple good reviews on YouTube I went ahead and tried to sign up on a weekend. After going thru the entire sign up process I kept getting the following error: "Your entry for market promotion code is invalid. Please re-enter." The error did not relate remotely to anything on the sign up page as there was no input field for a "promotion code". I tried from FireFox and from Google Chrome thinking is was a browser thing. Still no luck. I called customer support on a Sunday night, and they were actually available and friendly and told me they are available 24/7 .They also spoke clear English, so they get the one and only star for those reasons along with the phone actually working and a respectful and nice support person, plus I don't think you can leave a review with zero stars. The customer service gentleman had no answer except "weekends are routine maintenance which must be the reason it won't work, so come back during the week and it should have reset and be working". Nope, no luck. I tried a few more times, and from two different computers, same thing. I changed my password thinking maybe it was an invalid attempt paying close attention to their rules. I filled in the non-required fields. Nope, no deal. And no answers in the help section and no way to send in an issue to customer support so they can start a ticket and resolve it. I clicked on the "Contact Us" link on the sign up page to send the error message and here is what appeared: "Page Not Found" So the bottom line is audios PayTrust. The reviews on this site along with a worthless sign-up page saved me many more headaches down the line than it has been simply trying to sign up. I guess it's better to have all these issues before they have my money and access to my bank account. Other than a huge waste of my time PayTrust seemed like a good idea, but that's all it is. read more

The EXACT same thing happen to me as to what happen to Rebecca B. (Walnut Creek, Ca posting 8/5/2018) so no need to go into detail again. Rebecca did a good job! I am/was a member for 15 years. I have had problems in the past but this time it's the straw that broke the camels back. And no, I didn't have NSF and yes Paytrust takes it upon themselves to pay with their funds if anything goes wrong with the payment. I do believe they think they are helping their customers by doing this (I had no idea that this was their policy) but that is where it stops. They really don't understand the complications that arise when you are trying to dispute a charge by a vendor (in my case I was double billed by a vendor) and your bank puts a temporary hold on your checking account so they can defend your interests. All they (Paytrust) had to do was notify me that the payment did not go thru and case closed. My bank would, and did, resolve the problem. In a heart beat, they turned me over to a collection agency (Complete Payment Recovery, Inc) and I was treated like a deadbeat for letting all of this to happen! Thank God they (collection agency) speak fluent English and not from some 3nd world country like Paytrust. I paid them over the phone and they said that Paytrust had frozen my account and it would take 7 to 10 days before I could pay my outstanding bills. Paytrust must have some call center off shore because it was very hard to understand most of my Paytrust contacts. Every contact was scripted and was next to impossible to work with, they just wanted me to call the collection agency that they contracted with. I am in the process of contracting all of my Payee's (30+) and having them all just send the bills to me instead of Paytrust. Also using my free bank on-line bill payment service to pay the bills when they arrive. After payment, will just throw the bill in a shoe box. In the 15 years plus I have never had to go back and pull up a bill thru Paytrust to look at it.Yes it is a big headache but it will be worth not having to deal with Paytrust ever again, let alone the $16 plus per month service fee. read more

Absolutely terrible customer service. Stay away from this bill paying company. I would give them zero stars if I could!

Been a customer for years. They are now starting to request a phone number. So they can call you and ask you a security question before you can logon and pay your bills??? I thought this was and online system, now I have to have a phone so I can logon. Stupid!!!!! read more

I used Paytrust for many years. It had been very useful when I was travelling a lot. It was the only service I could find that could receive paper bills. But it had problems paying certain vendors automatically so much that I had to manually intervene. Then a series of outrageous fees when changing funding account really soured me. The process of cancelling the service was extremely painful. No way to shut service online. Had to make multiple phone calls over multiple months. Really not good. Considering that my bank does electronic bill paying for free I decided that it was just not worth it. read more

I have used Paytrust for many years but had several problems with their e-bill service. Most recently they cancelled the electronic statement with Citibank where I have 2 credit cards and then later send me an e-mail, but only for one CC account that they did not receive the e-bill as expected. I tried to re-enroll into the e-bill service with Citybank and got the message from PT that they have technical problems in the e-bill enrollment and I should try again later. According to their website I am still enrolled in e-bill service. On the phone they gave me a support reference # but told me that they don't expect any resolution to a problem in less than 1 -2 billing cycles. read more

Pay trust Is a fantastic service. I have looked all over high and low for anything that even compares. There are a few with similar services. But not the ones that count. I no longer go to the mailbox wondering what bills will be there. I know where the bills are and I know they are getting paid. Plus they are all archived I can search them. It makes making budgets much easier. I love this service just for the fact of removing those little daily weekly stressors. They are awesome and I'm really, really picky. read more

Wow! Glad to see I'm not the only one disappointed with PayTrust these days. I was a loyal customer for over 15 years, loved it, swore by it!! Then, one day, I didn't recognize a vendor on my bank account, so I called the bank and had the payment stopped. Turns out, the vendor had changed their name and I never received the notice, so it was all one big misunderstanding. Did you know that Paytrust pays your bills upfront, then gets reimbursed? Neither did I. But, apparently, when I cancelled that one payment, Paytrust considered me delinquent and froze my account, meaning the rest of my bills could not be paid. Not only that, they sent my account to a bill collector within a day, and without a whisper of notice. I had to spend hours on the phone to the bill collectors trying to get it straightened out, and they were awful. After several useless calls to Paytrust customer service trying to get my account reinstated, and over a week of waiting, my account is STILL frozen. I have to pay my bills, so I went through the (incredible) pain of switching all of them to my bank's payment service, and now I have nothing left to do but drop Paytrust. Buh-bye! read more

I am a long time paytrust customer since 2003. There have been an issue or two, more often than not something on my part. I trust them, the service greatly outweighs what I get from the bank, I continue to be a happy customer. read more

The service is quirky and the customer support is non existent. Logging in from the internet requires a telephone call which is horribly inconvenient. Email support is terrible and notes sent to customer support are returned with canned replies that say to call them for resolution. It's clear they don't even read their email thoroughly. I'm shopping for different services and will likely change in the near future. read more

Used to be good. Now, they aren't. The new security system is too burdensome. You have to take a computerized phone call for every login...STUPID. I work all over the world for weeks at a time and my cell is only good in the USA. So I have no access to Paytrust on the road. I leave for Jakarta tomorrow and will be gone for 3 weeks...I will have no access to my bill site. I'm switching over to my bank's bill pay service when I get back. The customer service is better there and I can make do with what they offer. At least I can access it from anywhere. read more

Service is generally excellent, however the call center service is of little help when you need someone to intercede and elevate a problem. They claim no one like a supervisor is avalable. Always will be in in 5 hours no matter when you call. They tried setting up a receive an electronic bill on my mortgage account and caused duplicate payments and then started cancelling payments for no reason. Miissed payment etc. two hours and no resolution Other than the call center the system is great. read more

Paytrust, or Pay-Maybe? Like so many of the other reviewers experience, I've been using Paytrust for ten years or more. It began as a great way to keep up with bills & payments while I travelled to foreign countries around the world six months or more per year. The customer service began to dwindle substantially during the last few years. I suspect it is directly related to Paytrust being bought by Intuit. Again as so many others wrote, Paytrust cannot retrieve bills/statements from all my payees, although they are among the largest banks in the USA. In August of last year (2012) I suddenly stopped receiving bills from Barclay's bank after years of smooth transactions with them. Trying to work out the problem with Paytrust has been an extremely frustrating experience. After ten months (Almost one year!), the problem is unresolved and there is no sign it ever will be. Paytrust's system does not know how to communicate properly with banks using certain security features to login and retrieve account information. As a result, a couple months ago the same thing happened with Citibank. And, again, calling Paytrust customer service only resulted in extreme frustration as they insist there is no problem on their end and tells me to keep reentering my id/password/security questions through their system to reestablish the connection. Paytrust's official position- the customer (me) requested the banks be dropped from electronic bill retrieval, which is untrue. When errors occur, Paytrust first denies the error, then blames the customer for causing it. If Paytrust is unable to collect their reasonable ($10.95) monthly payment from the account you've designated as "Primary", they immediately block all usage of their service. This actions seems reasonable, unless you've been a customer for more than ten years, during which time they've received more than 120 such monthly payments, uninterrupted, never missing one payment. In any case, no matter what you do, you are "blocked" from use of their system for at least three business days. Even if there was a mistake on their side, they will do nothing except "escalate" the matter to their "research department" to determine what has happened. Afterwards, don't expect a call or email to keep you posted, they have never called me back on any issue they said they would. They may, or may not, send an email that seems to be mostly boilerplate phrases, often unrelated to the specific issue. During my recent attempt to unblock my service I offered to pay them immediately by Credit Card, or any method of their choosing to unblock my account. They refused to let me pay them, preferring instead to follow their established system, after three business days they will again seek payment from the "primary" checking account. If there is any problem with that account, YOU CANNOT designate a different account as the primary one. Paytrust does not allow any such changes while your account is blocked. Thus, even if you have numerous accounts from which they could collect the funds, they will not allow you to designate a different one of them for that purpose. All the above was explained to me by "supervisors". There is little point in dealing with any lower grade customer service rep., it will only prolong the painful experience you are having. I've had enough of their atrocious customer service and inflexible policies. I'm looking for another electronic bill pay/retrieval service that delivers on their advertised services. Paytrust seems happy to be rid of me. In their advertising, Paytrust promises the following: "Eliminates paper bills by automatically collecting, scanning, and emailing you when a paper bill arrives. Electronic bills arrive directly to your account. Make life easier Want to simplify your life? PayTrust means no more bills stacks, reminder notes, or wasting precious time. Travel a lot? Manage your bills anytime, anywhere, on a laptop or mobile device. It manages your bills so you don't have to Completely eliminates all paper bills from your life. Electronic bills arrive directly to your account." With the above, they should offer some disclaimers such as "sometimes we provide these services, often we do not". When they do not, don't expect to travel without worrying that you have no reliable way to keep track of your bills. You will have to constantly monitor the bills yourself to be sure you are aware of all payments due. I believe you should not trust your bill retrieval and record keeping to Paytrust. Keep the paper bills coming and scan them yourself to Evernote etc, or use some other electronic system, such as those offered by the credit card companies, to retrieve and store your bills. Paytrust has serious problems implementing their service. Unless they can resolve these problems, I strongly suggest you avoid enrolling in Paytrust which would better be called "Pay-Maybe". read more

BEWARE Just like everyone else, I only gave a 1* because there was no lower option. We had used them stove the early 2000's, when they started. They were the best and now are the worst. If you are a husband and wife and using this, BEWARE!!! ONLY ONE OF YOU CAN BE CONSIDERED THE PRIMARY AND IF THE PRIMARY DIES THEN YOU ARE SOL. Even though my name has always been on the account and able to make any changes, etc now that my spouse has died (and he died in 2012), they cancelled all of my payments and sent an email saying an audit was done and found the primary is deceased. They said I do not get to continue using the account it take over the account. There is no transition, no help. I am completely left not knowing our bill history, memos, what's due, etc. When I called to get help, Brandon employee 1068695 said there was no help and no one higher than him I could talk to. When I told him there's no way he could be the highest person I could talk to, he finally changed his story and said there's no one here right now that in a higher position. I'm waiting on a call back. After looking through the reviews and seeing I'm not the only person highly disappointed (to say the least), I will be looking for a new platform. Or, better yet, funding the creation of a new platform. read more

I am only giving a 1 star because a zero star is not available. I have been a customer for over 20 years, starting with Amex bill pay, then Paytrust after they purchased from Amex. This used to be an extremely reliable sysgtem. It is now horrible. They did an "upgreade" a few months ago. This "upgrade" is a textbook example of a horribly failed IT project. No testing and the user interface is unusable. I am now researching looking for another vendor to change to as every time I call they act as thought there is no problem and give no dates for resolution. A couple example of the problems, to assign a payee for an unmatched bill, the user now has to look through a drop-down of a NON-ALPHABETIZED list of all payees, over 300 in my situation. Also, the home screen no longer gives any indication of the upcoming bills to be paid and any any bills that they haven't paid. This brings me to the worst problem. I have had SERVICE FAILURES where bills were in the cue properly to be paid automatically, but were never paid. When I call and put in a ticket for a root cause explanation, they never respond to the ticket or call back within weeks, and when I call back in with the ticket number, they have no idea that there was ever a ticket. When you talk to customer service they argue with you and give no help whatsoever. STAY AWAY FROM THIS SERVICE. They are now totally inept! read more

After reading all the negative reviews, I'm reluctant to say I'm a fan, but Paytrust has made my life easier for probably close to 20 years -- I started using the service when it was called American Express Bill Payment Services back in the 1990's. Knock on wood, I've never had an issue with a payment not getting to where it was supposed to go, with a bill not arriving, or any issues with customer service. I had my funding account frozen years ago after I inadvertently added a zero to the dollar amount of a check but also had a number of other payments going out at the same time. Paytrust froze my funding account after all the bounced checks. The only other complaint is I think the site itself is becoming rather antiquated, and I wonder about security underpinnings. But overall, I probably can't register how much this service has positively impacted me over the years, as I'm not - by nature - a highly organized person when it comes to bill payments. This site's ability to scan an upload paper bills is really what sets it apart. read more

I have been on hold for 57 minutes and counting The customer service is out of the country and speaks poor English The company seems to simply NOT care about customers RUN read more

I have been a Paytrust customer for 20 years, and the company still does one thing well: it gathers all of my bills in one spot where I can log in and view them no matter where I am. If you travel extensively or plan a sabbatical away from home, Paytrust is helpful. I no longer use their payment services because most banks now offer the same service for free, with larger transaction limits and far better technology for addressing cyber security issues. If you or your bank encounter a security threat, the bank can quickly and efficiently change your credentials and account numbers--but this throws a wrench in Paytrust's ability to function--the company cannot change funding accounts quickly and also cannot change the funding account for any transaction you have scheduled in the next few days. So it essentially blocks your ability to pay bills, potentially for quite some time. Customer service has moved offshore and appears limited both by language barriers and lack of knowledge of the reps. The banks have essentially taken over Paytrust's original market, and while I still value the service of gathering my bills, I think this must be a very small market, so I am preparing for the day the company shuts down. read more

I have been with company from the start, but something has gone wrong, customer service folks are morons.

I've had problems recently and the support was, in fact, terrible. It's taken 7 months to resolve an issue with simply changing bank accounts. I've been a customer for 14 YEARS and now they can't resolve a simple issue. Plus they're overcharging me consistently and can't explain why they're doing so ($50 more than it should be!). The support person I got this time is in Arkansas rather than Dubai or the Philippines and she did seem to try very hard to resolve my issues, so maybe they're starting to resolve their problems. But it's too late for me. I've been on the phone with them for an hour and 45 minutes (literally) and there's still no resolution. I'm gone. Yes it's a great concept but bugs in the software and customer service reps who can't fix anything sunk it. A service like this MUST be able to handle problems quickly and thoroughly, not just say "we'll research it" and never get back to you. People pay child support and taxes through this service and it simply can't just go belly-up at the first minor change. I'm also filing complaints with the attorneys general of Arkansas (paytrust) and California (Intuit). Having to cancel an account like this is a MAJOR pain in that I now have to contact all of my creditors to change my billing information. Stay far, far away from this "service". read more

Long term customer with Paytrust. I am now thinking the company sold and new people running it. Customer Service is all outsourced. Had a problem getting bills paid and finally had to stop the process (via phone call to them). Told problem was being looked into and a superior would contact me. After 48 hours I called them back to cancel service. read more

TERRIBLE. In today's world of technology with smartphones this company is still asking you mail things to ratify issues. And when you call customer service they tell you that they will get back to you in 2 day or MORE and you speak to someone in the Philippines!! For a bill paying service you may as well ask a TURTLE to help you out, it will be much faster and you will get better service!!! They do not even deserve the 1 star I gave them. DO NOT SIGN UP WITH THEM. Find a better more modern solution to paying your bills. read more

Another example of a great company destroyed by a takeover. Since Intuit bought them they seem to have lost interest. Customer service was great 10 years ago but now is useless. They have no plans for a mobile app and their site gets slower and slower. You can't even download transactions to Quicken, an Intuit product, as they haven't updated their download file for 10 years. I've had issues trying to get to my payees etc. After a long relationship I am looking for an alternative. Sad to see such a good company waste away thanks to poor management. It is now 3/2014 - it is obvious that Quicken has given up on this once great service. No changes, no mobile app, nothing has changed for 10 years. Heading to greener pastures. read more

Pay Trust was a good company. Now it sucks. Ever time you want to log in you have to have them call you with a code that you have to put in the computer. no longer easy and customer support, they just tell you they can't fix it. Teri H. read more

If Yelp reviews allowed titles, I'd call this one "A pathetic waste of a great idea, and a shameless customer burn rate." One star for turning the best bill payment system in the world into something so bad long-time customers like myself are leaving, even without a decent alternative out there. What was, circa 2000, an amazing and forward-thinking service that changed my financial life, has eroded to half-a-lung wheezing along on life support. They haven't improved this system (or advertised it as far as I can tell), in years. And core features are failing, one at a time. Lots of tales of woe, I won't cover them all. Just this month's: Recently I switched banks, and Paytrust started paying all my bills late. When I called to find out what was going on, they didn't know; it took three calls to find an old hand who knew what was up. Apparently there is a sixty day 'probation' period for a new bank, where everything has to go by check. I asked where this is explained, and they said it's in the terms of service. But since I didn't know this, and had already switched my paycheck direct deposit to the new bank, I was stuck with the situation. I asked each bill's payment details still claim it's deliver-by date is the following day (as if it were electronic), making it impossible for me to catch the errors. They dodged the question. I asked why, since they know when the bill is due, and they know they must send everything by check, their system doesn't just back up the payment send dates, instead of blindly sending out checks a few days before they're due, knowing full well they'll be late. They ducked the question. They advised me to go back and change all bills to pay two weeks before due, just to be safe. I asked them to reimburse me for the late charges from my credit card and bank, and they connected me to a third-party resolution service who slowly and painfully wasted an hour of my time, and the bank agent's time, trying to avoid having Paytrust pay the penalty for its own stupid mistakes. read more

PAYTRUST BLOCKED MY ACCT. FOR 2 WEEKS, despite 4 contacts w/customer service Motto: "Paytrust: We're now part of Intuit; and we're now so big and mighty, that we no longer give a shit about customer service." SEQUENCE OF EVENTS: *10/09/2013: I received email notice that additional info needed. *10/?10/2013: I filled out form online, sent requested information. *11/09/2103: I received email acknowledgement from Benjamin L. w/ticket number xxx, Case #xxx. *11/18/2013: Phoned paytrust, confirmed requested information was received and account was OK per ? Rich #xxx) *11/21/2013: I received final notice email, saying payments blocked. *11/29/2013: I called again, got Eric, #xxx in Manilla, got ticket number xxx, said account will be fixed in 2 days. *12/2/2013: I called again, got Erica #xxx in Sioux Falls. She said should account be unblocked in another 2 days. *12/5/2013: My account now says "You cannot make a payment until you have an approved funding account.". This makes NO sense, because I have had the SAME funding account since 2005 when I signed up. *12/5/2013: I called again, got Mina, #xxx, probably apparently FINALLY fixed. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FRUSTRATION: Adding to the frustration: a) People in Manilla, whom I sometime have trouble understanding, will not switch me to the United States when I request it. b) People in Manilla, when I request to speak to a supervisor, say there is no supervisor available. ~~~~~~~~~~~~~ There are numerous Youtube videos starring Brad Smith (search Youtube for 'Brad Smith Intuit'). I would like to see a new Brad Smith Youtube video, telling us if he has any intention of fixing the problems at Paytrust, or if he even thinks that there IS a problem. ~~~~~~~~~~~~~ I sent a printed version of this complaint addressed to "Paytrust CEO, Brad Smith", to Tucson AZ. Apparently the Paytrust headquarters is (maybe) at Intuit's Tucson AZ location. They're very "cagey" about telling you who actually runs Paytrust, or where he is located. The "Office of the President" in Tuscon says they don't know who actually runs Paytrust; apparently they don't have phone directories or organizational charts. read more

I've used Paytrust forever and been so happy with them that I recommended them to all of my clients as a little tip to save them time and money. Recently they BLOCKED my credit union account after paying from it for 4 years. They asked for all kinds of personal information like a copy of a recent utility bill, copy of my drivers license, mortgage title!!! Are they the newest branch of the NSA or my longtime bill pay service. Well, begrudgingly and fearfully, I obliged. Then, after several phone calls to the Phillipines, 6 weeks and a lot of frustration, I got my account un-blocked. They REBLOCKED it the very next day by another filipino in the "Research Dept". She wanted my drivers license again!! They are doing everything right...if they're trying to destroy what was once a successful, unique bill pay service. read more