The Good: I have been using PayTrust continuously since it was "PayMyBills.com" (2002?). It changed my life and helped me to better manage my monthly bills and paperwork associated with them. I can go back years and print off proof of payments and get images despite over that same period changing banks, credit card companies, losing files in moves... The Not so Good : It looks like they have moved to a support and maintain philosophy as no new development is evident for many years now. They do not offer a mobile app, and their UI is very "wooden". The Bad: Only recently they been NOT indexing newly established payees, simply bouncing the bills back to my home address only to be received too late to pay on time. Conclusion: I need an alternative if anyone can offer one that has at least all of the current functionality so I can move on to something else before I get the inevitable email saying they are shutting down. read more

Please do not use this company if you are a family. This service maybe good for a business with substantial revenue. First they charge a fee for each bill that's paid, then they charge for email responses, also they withdraw the money for bill and hold it in another account then they pay the bill with a special account. Some companies reject the special account further delaying payment of the bill because then they send a paper check! I have had bill delayed up to 8 days cause multiple late payments and overdrafts fees. Then the bill manager instead of taking responsibility will direct you to the contract. The VP and Roni were very responsive. However the system is just garbage all the way around. Just don't risk it. Now I have to clean up the mess. I should have to listen to my spouse. Paytrust and Silverbells are one in the same read more

Once a gem, now completely useless. Cumbersome, horrible user interface...and it got worse - much worse - after the upgrade a year ago. I'm surprised that I don't need to launch the program with a "C:/! The reports and the overall capacity of the program and the bill payment was impressive but now impossible to manage... it's easier to get into a coconut then it is the Paytrust data. This program is stuck in the 1990's. Even the 2 Step Authorization is clunky. They require a outbound call and it's a slow process. When you say "hello" there is a slow talking, long introduction ("Hello.......this is Payturst..... calling for your code number shown on your screen..... hit 1 to proceed........more instructions then enter/speak the code on the screen. But you have to wait until the message ends before you can input the code. No way to short cut it by just saying the code. A small thing but.... Death by a thousand slashes! It's a real shame.... There aren't many programs like this that I know of. I had to finally dump it today. Even the cancellation process annoyed me.... I sent a letter and they responded with a letter saying I had to call to cancel. Then I got the operator whose second job is selling timeshares... and he would stop trying to keep me in. Sadly, Run away from this one. BooHoo. read more

Very long-term customer here. Logged in this month to find what so many others have discovered: somehow, Paytrust took what was a reliable, mostly intuitive service and took it out behind the woodshed and shot it right in the face. The "upgrade" is truly horrible. Upon login, I get a window with every item I didn't file for past years because I just didn't need to. To make it even better, when assigning an item, my list of payees is presented in what appears to be the order I added them to the platform rather than in alphabetical order. The "Close" button location is confusing, so I hit that rather than Assign by mistake and have to log out and back in again to start over. I can't find a complete list of my payees anymore. I can't find the full mailing address anymore. I contacted support multiple times and asked when they plan to revert to a working platform and they have no such intent. This is the disaster we're left with. I honestly don't want to switch. I've loved Paytrust, but I like being able to have confidence that my bills are being paid more. I've already managed to miss one payment because I couldn't figure out the platform. I've done software development. If I created a user interface like this, I would have been fired on the spot, and deservedly so. Whoever conceived of this and managed to get it pushed through must be a competitor or something. The only alternative is that Paytrust decided to use us as a social experiment to see how much we take before we finally give up. Terribly disappointed. read more

Paytrust, I hope you see this. I did a search looking for a way to get back to the old site, saw Yelp come up and thought I'd have a look. What I see is nothing but 1 stars from people just like me. I've been using this service since the 90s. The old site was, well, old but it worked. My bills weren't caught in the mess that is my snail mailbox and I'm able to pay my bills on time. Satisfied. Then the new interface got here and WOW! I'm a pretty savvy person and I can't figure a damned thing out. It's so bad I called PayTrust to lodge a complaint. I NEVER do that, I just stop using the service. How is it possible that there isn't a button to get back to the old site? Which customers did they run this new site by to get feedback? I mean, this is the death of Patrust. I'll be FORCED to download as much data as I can and find a new service, which makes me sad. Please Paytrust product managers, hear our cries!! read more

DON't USE!! After Quicken sold Paytrust this has become a horrible company to deal with. The software does not work (when you have to assign a bill the vendor drop down list is not alphabetized and all vendors (from the time you BEGAN using Paytrust) are randomly listed). I would give it a negative if I could. A I have been researching alternatives and done let you have the bills sent to their address and they scan them in like Paytrust did. read more

'I've been a customer for 17 years. Paytrust was fantastic, and I was able to easily receive and pay all of my bills on time without fail. The system was old (no updates in over a decade) but reliable. No longer. A terrible new interface was introduced in March 2021. In April 2021, my account was suspended and bills unpaid (incurring late fees) because I needed to confirm my identity. Customer "support" informed me that realnet.payments.llc.mailbox@fisglobal.com emailed me two weeks earlier (it was in my junk mail), and that I had to open up an account, wait 24 hours, and then send my social security number along with photos of passport, drivers licence, etc. Ridiculous. Needless to say, I'm searching for a new bill payment solution. read more

Paytrust - Banks & Credit Unions Near Me

If I could give them less than a "one" I would do so. They changed their user interface some months ago and the system went from clunky but useable to incomprehensible. Honestly, does anyone know of a competitor? I would love to move to another service. I have been with them since the first year of the service and recommended this to many people. Now it's barely useable. read more

Very long time user.  Echoing what the others have said.  The new UX/UI is horribly bad.  It used to be easy and intuitive to use.  Now it is difficult to do or understand anything. And the workers are something else for the worse. If I could give a minus 5 stars I would. I will be changing my check sending service.  My bank BofA offers it for free (I think most or many do). read more

I have been a Paytrust user for many years. Then I changed bank account numbers in the same bank. Then the nightmare began. Everything that previous reviews have said about their service, customer support, idiocy,and misdirection is all true. I quit the service. I am now writing them a final check for 3 months of no service. They suck!!!!! read more

I've been a customer since 1997 or so, however I can no longer recommend PayTrust. Their support is no longer responding to any requests at all. I had an issue with a payment and it's been over two weeks so far with no response. I often make payments for thousands of dollars through PayTrust. I cannot afford to take a chance with a payment going bad and then have support not respond while thousands of dollars is in limbo. This is a real shame because I have always spoken highly about this service. Having all your bills (both electronic and paper bills) all delivered in one inbox was awesome. Additionally I have discovered that there is no feature on the site allowing me to cancel my account. I suppose I have to contact support to do that. And I suppose they won't respond again. Fantastic. read more

hear it from 22 years customer of Paytrust. DONT USE PAYTRUST. Customer Service is ZERO. Asked to stop mailing of a check which hasn't gone out. the rep says to call the bank to stop the payment. I asked to speak to a supervisor - He said no problem please hold. Next thing I know I am asked to enter my account and SSN. Without providing that information - I was finally asked to hold to talk to a bank. 45 mins later... read more

Like so many other disappointed & frustrated customers here, I have been a member of Paytrust since sometime in the 1990s when they first started. Back then, banks and credit unions didn't offer a similar service, and it was a relief to have all of my paper mail for bills go to a clearinghouse where it would be scanned and handled according to my preset instructions. I loved the reporting functionality and the ability to have an electronic archive of my bills and payment history. It was also nice to be able to issue a payment to anyone without having to handle cash or directly mail paper checks. Well, it's 2017 and most of those services are now offered by other companies who are doing it better and in a more customer-friendly way (such as via mobile apps). My local credit union offers online & mobile bill pay as a free service with my account, so why pay $11/month for Paytrust to do it half as well? Most of my recurring bills can be set to autopay through the biller or through my credit union, so I don't need Paytrust for that either. PayPal and other online/mobile services do a great job for making one-time payments, whether personal or business related. When I recently took the time to review my Paytrust account, it became clear that Paytrust hadn't actually paid any bill for me (other than their own monthly fee) in over 2 years - doh! The last straw was recently when for some unexplained reason, my monthly autopay to Paytrust for the privilege of their useless service began to fail. I had changed nothing about my EFT/ACH checking account on file, so I can only guess that something at Paytrust changed, and there was inexplicably no way for me to make a payment online. When I called to attempt to make a payment by phone, the customer service staff could not accept a payment for their own bill - what?! I had to remain on the phone for 10+ minutes to finally speak to a supervisor who would provide a direct mailing address through which I could snail mail a paper check or money order. I also wanted to close my account (obviously), and this they would not do because I refused to confirm my bank account information for them (as if this is the only way to prove my identity?). I was simultaneously logged into my online account and could confirm any other type of information that would satisfy any other financial institution (such as any of my last payment amounts & dates, personal information associated with my account, online user ID and password, etc.) but they still would not accept my cancellation request. If you, too, ever need to contact this company in writing, here is the info you need: For correspondence concerning your account: Paytrust Bill Payment c/o Metavante Payment Services, LLC 11000 W Lake Park Drive Milwaukee WI 53224 To make a payment by check: Paytrust Bill Payment c/o Metavante Payment Services, LLC P.O. Box 4544 Carol Stream, IL 60197-4544 read more

Don't do it! I used Paytrust for years and it was ok, then they changed their interface or something and it SUCKS. They have you over a barrel because nobody want to change over all their bill pay info to another bank or provider, it takes so much time. The kicker for me was when they said they were going out of business. Fine, perfect time to switch! However they will not stop charging me the $9.95 a month. I can't take my bank account out of my profile either. I've called and emailed and still can't get it to stop. Going on month 4 of not using it but paying for it. All I can say is go to your bank or credit union where you can talk to someone you can understand that will actually follow through. What a scam! read more

NEW INTERFACE SUCKS --- I have been with Paytrust since the late 90s. It's been an awesome service and has enabled me to quickly and easily pay any bill from anywhere with any account. Now ... with it's new interface ... it's a friggin' mess. It's like they either hired the dumbest, stupidest person they could find OR they asked themselves "How can we take away our best features, and pile on a bunch of junk nobody will be able to use?" Either way, they succeeded. What it WAS like: Sign in. See your bills. Choose which ones to pay and how. Done. Fast. Simple. Easy. What it's like NOW: Sign in. See a long list of payees, not all of which are due (but you can't really tell unless you dig in). Things you have to click on to open up options that make no sense. STUPID. I've called Support 5 different times trying to figure out how the **** I'm supposed to pay bills quickly and easily with this. So far, it still eludes me. If there was a true alternative, I'd move to it in a heartbeat. (And if you know of one, please post it!) Paytrust ... you truly blew it. Decades of simplicity and ease of use ... gone. In it's place ... a junkyard of idiotic obfuscation. Fire the idiot (and his/ her team) that came up with this UI, and go back to what you had. And heck, fire the person that hired them. Good grief. STUPID. read more

I tried to resolve this with a pay trust supervisor but I am not getting a call back. A banking glitch blocked an $80 payment. I have been doing business with paytrust for 17 years. Rather than call me, they sent the issue to a collections agency and blocked the use of my checking account for EVERYONE i pay through the service. Auto payment rules for credit cards Mortgage payments Utility bills Other general bills, locked up It took me 4 hours to resolve the bank issue. I am on day 7 with pay trust and it looks like I've got at least 3 days to go. It is inexcusable to treat people who rely on a bill payment service the way I have been treated. If I got a call back from a supervisor that would mean a lot. But all I can get to is tier 1 support people who are not empowered to fix my issue. And, despite the severity of the issue, they will only commit to a call back within 24 hours. One star is too many but if I leave that part blank people will think I forgot to fill it in. Hopefully paytrust monitors yelp for feedback because they do not seem to be paying very much attention to their internal ticketing systems. read more

Horrible. A customer since 1998. Putting aside the clunky interface that was last updated when AOL was a thing, I have been happy with their service until I recently tried to change a funding account. The change-over never happened. Several calls to customer service totaling several hours. Lots of double-talk. Several requests to speak with a supervisor. They are always "talking to other customers" or "in a meeting". I am done with you guys. My bank has a competitive service. I have been unwilling to switch since Paytrust has 20+ years of my payment records online. But you have forced me to switch. read more

Lousy UI. Terrible customer service. Expensive! You can get the same or better service for free from most banks. Look elsewhere.

Have used them forever - I was probably among the early adopters of its predecessor, paymybills.com . They WERE so good, I actually wrote to them several times - telling them to charge me more. Until 2019 or so, I think there was one bill of mine that got paid late. I still have a stellar on-time payment record (over 99 pct) but it is because I track it daily or several times a day. I have begun to put several bills on autopay which I hate. I liked seeing everything in one place. With their roll out of their new GUI it has gotten far worse. If you don't use them, don't start. You will regret it. Excuse me. I have to follow up with my cell phone company who has a payment due tomorrow - which, for the 3rd month in a row, has not been handled by Paytrust. read more

No longer can recommend. They changed the interface about a year ago. It looks like they ran out of money or something. Not intuitive. And my banks have improved their free services over the years. read more

I have faithfully used Paytrust services for 22 years and I logged in today to look at my bills and now apparently the website is terrible. I can't even get a list of my payees since I use Paytrust mainly to store my bills rather than to pay bills with them. This is a huge blow to my life and it's terribly upsetting. I have adhd and this service saved my life for so long because it kept track of my bills on one place so I couldn't misplace them. This change is terrible and so very upsetting. Now I have to contact all my billers and change my address, and I can't even access the list of payees. read more

Like many other reviewers, I have used Paytrust and its predecessor for about 20 years. I had a few issues with them, but when I tried to find an alternative I learned they really had the best system, despite some flaws, and I stuck with them. Recently, after some fits and starts, they radically changed their software and interface and it's a nightmare. Very confusing and horrible functionality. But the capper was that the just terminated compatibility with Quicken, software I use to keep my bank records. So if I want to use Paytrust to pay bills, I then would have to manually enter the payments into my Quicken check register. Ridiculous! The current owners recently purchased Paytrust from Intuit, who also owns Quicken. I think this snafu will render that investment worthless. Not recommended. read more

If I could give it less than one star I would. The new owners DESTROYED a great system. All the other reviews have pretty much described the horror show. Their customer service is nil. I feel sorry for their operators who have to deal with so many dissatisfied prisoners of the system. Now looking for another online payment system. Of course, now I have to change my billing address for all the people I pay. This will take months, but I am going to do it. Anyone have a servie they can recommend? read more

Paytrust changed their user interface and it is not an improvement. It used to be so easy... now it's confusing and difficult to use. Will be leaving as a customer as soon as I can figure out how to pay my bills another way. So disappointing. I asked the very nice customer service person: "if it ain't broke, why'd they try to "fix" it? read more

I have been a loyal customer of paytrust since 2001. Over the years I have seen their technology, functionality and interface get overpassed by competitors but have stuck with them primarily because the basic functions have worked. However, recently I created a new vendor in the system and their system erroneously automatically assigned it to another vendor even though everything showed up properly on my interface. Well the next monthly payment that was supposed to go out to my HOA went to some vendor I have never heard off. They are claiming it is my responsibility and now the burden is on me to go chase down a refund from w vendor that I have never heard of, nor have contact information for. I will be terminating my 17 year relationship with Paytrust immediately. I guess loyalty doesn't get you very far these days and as a customer, I feel like just a number. Time to rebrand from Paytrust to Notrust. read more

I looked at the reviews, which for the most part seemed to be complaints about the appearance. I don't care about flashy Web sites. I LIKED their approach to personal payment processing! What I was looking for was a payment processing company whom didn't share my Web connection with the likes of Microsoft, Google, Amazon and Fastly. I've just seen too many hacking attempts from those company's IP ranges. It's an invitation to every hacker out there to try to effect cross-site scripting, man-in-the-middle attacks and whatever new attacks arise. A LOT of financial organizations, reputable companies and even governments and firewall companies have fallen victim to hacking. Unfortunately, Pay trust is no longer accepting new customer accounts. I'm not sure what happened; maybe they've fallen on hard times as a result of the tragically trendy. I wish them well. read more

As with everyone else I agree the new Ui is horrible. I can't find my bills I can't allocate them to the right place the reporting is horrific as well. I am desperately trying to move out of this. read more

Very long time user. Echoing what the others have said. The new UX/UI is unimaginably bad. It used to be easy and intuitive to use. Now it is difficult to do or understand anything. I will be changing my service. My bank offers it for free (I think most or many do). By the way, Intuit sold this company ages ago. read more

I've never been the type to complain about new user interfaces, but this is so bad and removes so much functionality that I use that I'm ready to leave. This is the worst miss on use cases that I've ever seen. My wife and I have been active users in our current account since 2013 and go all the way back to 2008 in a previous account. I've gone from strong promotor to strong detractor. read more

I can't get them to cancel my account. They keep sending me a notice every month that I owe them for one more month of service. I stopped using them in January 2018. read more

Used to Love this app pre Intuit I was one of the first users of Paytrust in the 1990's. It used to be so easy to use but once Intuit acquired them, they no longer have the great customer service experience. I want to pay my DressBarn account but that is now through BankOne which does not have a link to Paytrust. So they say to send a paper bill to Paytrust. Unfortunately, the BOX xxxxx is not a valid one that is allowed on DressBarn's address field. This product is no longer one that I highly recommend. read more

Been using it for over 20 years and finally stopped. Was life-changing early on, good midway, and then they did the worst user-interface upgrade possible - making it short of unusable. I prefer paying bills by hand to dealing with their system now - and I hate doing bills... read more

They don't know how to pay a simple bill. Constantly sending my payments to the wrong address and/or write the WRONG name on the check. Total waste of my time and $$ read more

I have been a customer of paytrust for over 20 years. The recent changes to the UI make this site almost unusable for it's intended purpose. I have had to take back my bills, re-establishing my own physical address as the billing address, and return to paying by check, as I do not like giving my billers the ability to take money directly from my account. However, as a software/web developer with almost 30 years of experience, I have found one use for this web site. I have taken lots of screen shots and video of the site as a demonstration of poor user interface and user experience design for my students and team. This site is hands down the worst implementation I have ever seen. read more

I echo what others have said. I am only writing this review in an effort to bring the Paytrust rating down to as close to 0 star rating as possible (which, unfortunately, is a "1 star rating" on Yelp). Good riddance to Paytrust. Just die already. read more

I used to be a big fan of Paytrust. It's a great idea and the execution isn't bad. However I'd caution my friends before signing up and tell them to look for similar services that are being improved or at least worked on. The Paytrust interface has remained the same since... 2000? the UI has not been improved even though I am sure there's been a lot of suggestions and complaints. This has become just a dog for Quicken probably not making them as much money as they thought it would, so it's just languishing in their portfolio, being paid no attention. Time for me to look for a different service. read more

When I opened my account probably 15 years ago Paytrust was a game-changer. The UI was simple but the service worked pretty well for both paper and electronic bills. Fast forward to today, and the Website has become virtually unusable. More importantly, many of the electronic integrations that used to work (e.g. our Credit Card payments) no longer due despite multiple back and forth exchanges with Paytrust. Whereas in years past I would pay 10-15 bills per month with the service, today I can barely get 3 or 4 to work automatically. Even cancelling was a pain in the ass, as they tried to get me to agree to an additional month of billing for absolutely no reason. Intuit destroyed what was at one time a pretty solid service. read more

They changed their interface, made it extremely confusing, what used to be one click is now 2 or three clicks, Payees used to be in alphabetical order, now in some of the areas they are random and you have to sort through them. Your inbox is now cluttered with everyone you have paid since the new interface showed up, if you hide them, they stay hidden even if a new bill arrives! i had my mortgage on automatic payments and somehow they sent out 2 payments this month, they said one was manually sent, so apparently its too easy to send out a payment, but it looked like they were about to send out a third payment this month! I used to rave about this product, now i am looking for alternatives! read more

Really 0 stars. I have used PayMyBills/PayTrust for 17 years, and the past few have been painful. Okay, Intuit, buy the thing and make it better. No? Integrate Mint and make me set up a whole new account so that you can track my Real Balance. Ok. Have that Real Balance stop working for months at first and then YEARS. Ok. Have completely inept customer service that cannot or will not do anything to resolve issues. Nope. Finally just took the time to add all of my payees directly to my various banking institution websites (pain, there goes my Saturday), but it's done, and now I'm canceling you. What? You can't deactivate my account for 30 days? And you are going to charge me the monthly fee for that month, even though I've canceled all payments, deactivated all payees, and deleted what funding accounts I could? Nope. Made them credit the monthly fee for September. Good riddance. read more

I had been a Paytrust client for more than twenty years. I had totally tanked. It was really great for the first ten years but began declining when it was purchased by Intuit. It was recently purchased by Medavante and then the decline as overwhelming. I was not receiving my bills. I put my passwords and id information into their system and still no bills would appear. The most frustrating aspect of dealing with Paytrust was speaking to their service reps. They used to be US based and now they are all off shore. I could not understand them. Another irritating development was the frequency with which Paytrust began to require verification via phone of my account. This verification had two problems: -If I was out of the country cell phone calls were either expensive or not available. -Even withing the US there were problems because the message on the web site claimed that they would call me with a code, but the call never came through. This happened more than a dozen times. When I called customer service I was told that it was my fault because I was using the wrong browser, i.e. Mozilla. The rep insisted I use Internet Explorer. I cancelled my account last week. read more