LONG TIME USER. As a CPA I have referred your once great service to many of my clients. After your recent changes I am embarrassed I recommended you! After the new platform IT. IS. HORRIBLE. Hard to manage, hard to understand. WTH....the only numbers showing is the amount of my last payment. I already paid that...I need to know what I currently owe. I also don't need all the clutter from all the bills I have paid in the past....or telling me it is waiting on e bills from credit card companies I don't owe, and haven't in years, with no way to dismiss it. Did you guys even BETA test this crap? read more

Someone must be receiving a spiff for every customer that leaves Paytrust. Can't even remember how long I have been a customer...an early adopter for sure and likely over 20 years. I have hired high school kids who have developed state-of-the-art SaaS platforms far superior to this laughable release. Very disappointing. read more

What was once a good service has been neglected for so many years that it now takes more work to manage the fallout of their mistakes than it would to simply write a check and mail it. Multiple issues, but i have decided not to spend the energy on this abandoned software. Stay away. read more

This use to be an excellent service. They were recently acquired by Metavante Payment Services! After using this service for 19 years, I can now say that this is the worst company I have ever experienced! DO NOT sign-up for this service, because if you ever need customer service you will regret it!!!!!!!!!!!!!!!!!!!!!! Their entire customer service department is seemingly comprised of robotic-like Indians. They locked my account over a $10.95 payment that inexplicably didn't go through because "the account was not found". I have no clue what happened, but after 19 years I would expect a bit of slack. In order to unlock the account, I was told that I had to send a check to a PO Box. There was no way for them to simply reprocess the payment, there was no credit card solution for payment. What makes this pathetic is Paytrust is an automated bill-paying service that is operated by a credit card processing company. I have now tried, it's a long story, for over 60 days to get my account unlocked and still have not been able to do so. Trust me, do not trust Paytrust! DO NOT use this service. read more

I have been a PayTrust user for the past 20 years - I started in PayMyBills. The system is great when it works but the customer service is very poor. Unfortunately, I am 100% dependent on them for my bill payment and I am going to change that. For example, I am unable to log into the system for the past three days, their technical support cannot help other than apologizing and providing a ticket number, but that does not help my late payments and associated penalties I am getting from my vendors. I am rating PayTrust as 1 star since they are so they are not as dependable as they used to be. I have all my bills going through them and I am going to change that and gradually phase them out of my life - they are not dependable anymore. Unfortunately, I am not aware of many other services that present paper bills - if anybody know of one, please post. PayTrust needs more competition to shape up. read more

For many years, this was a great online resource. Before, it was so much easier to navigate and utilize. Unfortunately, the so-called "upgraded" website is a hot mess, not even deserving a single star. The UI is terrible -- the worst I have experienced in a long time. It's functionality is below industry standards. I do not recommend. It's a waste of money!!! read more

Signed up for service and it says pending bank verification. It has been 1 month and nothing. Their customer service is horrible, each time we would contact them, they would say email us and wait since it takes up to 15 business days. Even after 15 business days they pretend that we do not exist. Get some checks paper and print your checks yourself. These people are horrible verifying you. Avoid them read more

I have been a Paytrust client since they started out ---- probably 20 years ago --- they are no longer the responsive service they used to be. In fact, their customer service is terrible, no follow up, policies and procedures that make zero sense, and no where to escalate. They are a total disappointment now. Its too bad they don't take care of their clients, especially those of us who have been with them for so long. What a shame! read more

I've used paytrust for about ten years. If there are no problems everything generally works fine. But, if there is a problem it's a nightmare. There is no customer service Yes they say they have customer service but they are totally non-responsive. I get the impression that the parent company really doesn't care since this is such a small part of their income read more

I cannot even give PayTrust 1- star. What an unmitigated DISASTER. Hey Intuit! Are you just kidding? And is this your way of basically shutting down this service by coming out with a user interface that even a 7 year old could do a better job of? read more

I have been a Paytrust customer since 2000, and I have always sang their praises and recommended them to friends and family. NO MORE! I have rental properties and the utility bills for each location have unique account numbers. But they have mis-assigned several bills, and now the utility company thinks I am delinquent when I have paid in full. I have contacted Paytrust several times about the issue. I created a .pdf document of all the bill images and pointed out what needed to be corrected, but they asked me again for the account #s because they didn't take time to read the document. Then they came back and said they couldn't identify my account by the email address, even thought that is where they send all their notices! I'm done. Their customer service is non-existent. I'm done with them. I'm shopping for another service. read more

This service has gone way downhill. I have used it since around 2000, and, until recently, I thought it was great. It used to show a list of all bills they had received in the last two years. You could then pay it, download a PDF copy to your hard drive, delete it, or archive it. It worked fine. Now. it only shows the most current bill for each payee. I was trying to collect my tax data for 2021, and went looking for the 1098 from my maintenance company. Paytrust received this in January or February, and I ignored it, confident that it would be on Paytrust's website when I needed it. It was gone! I never received a message telling me to download these items immediately, as they wouldn't be kept. (This would have been acceptable, although not great.) PLEASE DON'T USE THIS SERVICE! read more

Customer of 16+ years. Their customer service is BAD. Horrible. Words fail me to describe. I do love their service. But if ANYTHING goes wrong, there is no turning back. Your account is locked for (the bill collectors claim) 8 days. But I have had my account locked for as much as 15 days. And there is no remedy. No way to speed it up. It unlocks with the vast speed of the slowest conventional transactions possible. They used to match payments to accounts perfectly. Now I have a handful that I have to match myself every month. But all the electronic payments match fine, which is no different than other payment services. My advice is to not even start here. Just use some other service. Their great advantage is processing paper bills, but now that that no longer really works (though they do scan), I don't think the benefit is worth it. read more

When I first joined them, they were a Godsend. Like many of the reviewers, I have become very disappointed over the years. The best feature of the service was that they would scan in your bill and at your discretion you could review your bills and then let them go out. This is VERY critical to me rather than blindly allowing payments to go out without review. In addition, the "rules" allowed you to say, hold any bill over $X and I'll decide what to do with it. You could also say just pay $Y, and I'll review the rest. The point being there was always that line of intervention and you were in control of your payments. But now it seems they are slowly whittling away at their best features. Specifically, if a vendor has an e-bill relationship with Paytrust, you have no option to use the scanned paper bill method. This is horrible because there is a certain mobile phone vendor whose site DOES NOT WORK and I am unable to apply rules to a paper bill! The feature is just unavailable. I've missed payments for 6 months straight due to the fact that the e-bills failed each of those six months. Paytrust does not pay your late fees so taking away payment method options is just plain stupid. It is getting to the point where their service is only marginally better than a bank. If I were to find an alternative service that offers bill presentment with rules for ANY BILL I WANT, I would certainly switch in a heartbeat. This is service was great, now it's mediocre for the average user and completely degraded for those who like control over where their money goes. read more

As a customer for 15-20 years, the thing that bothers me the most about PayTrust is that it's a unique service, that should have dominated the billpayment landacpe. As a retail bank, Intuit should have been the perfect marriage, but they have completely abandoned it. The fact that it survived this long without any apparent support, is a testament to the sticky effect it has on it's customers and the strength of the underlying technology. If Intuit or any other retail bank were to support, market, and integrate this service, it could attract a legion of lifetime users to it's financial services. The main unique feature of PayTrust is that you can redirect any paper bill to their processing center in Sioux Falls, SD, where it's scanned and presented for electronic payment and archived forever. You can pay any bill from any bank account, and it lets you manage multiple payment instruments that can be assigned to manually or automatically pay any bill. Customer service is completely non-existent. This is the reason for 1 star. For a service as critical as presenting and paying bills online, I would expect outstanding customer service to quickly address issues that can have serious financial consequences. Some other users have commented that customer service went downhill 2 years ago, or whenever Intuit bought the company. But really, it has always been a big zero. I've reported at least a dozen issues over the past 15 years, and none of them ever got addressed. I've been lucky to only experience minor headaches that I can work around. But I'm sure many customers have experienced serious consequences. I'll keep hanging on until some random bug with my name on it messes up one of my accounts, but until them, I'll cross my fingers and keep going so I can keep my long history of transactions and one-stop billpayment system. UPDATE 6/15/16: Without warning, Paytrust changed their policy to not retain the scanned bill images. Now, they only retain the meta data such as the payment date and amount, but you can't see any account history that was on your paper bill anymore. I had 15 years of financial records wiped away without warning as a result. Seems like the wheels are falling off now. read more

Had them for 10 years when quicken bought them went to crap. Cant get funding accounts approved. They are all oversees foreigners reading from a script. Stay away I cancelled after 10 years they are awful. read more

This service really held promis and I would have liked for them to have continued to improved the service. Unfortunately when Intuit purchased it there were no feature improvements for 5+ years and the service is a good concept but totally stale. What is worse is we tried a few times to cancel it but never got a response through the support portal. Finally we spoke with someone by phone who told us they don't take cancelations through their support portal because of security (I take it their security is good enough to allow writing unlimited drafts off my checking but not to cancel the account??) Support was overseas and hard to hear. They were nominally helpful so long as we stuck their script. read more

I've been a Paytrust customer since 2007. I love the consolidation of bills (electronic and hardcopy) into one online portal! Before them I used Wells Fargo for bill payment, but my bank did not have the ability to adjust monthly payments in response to a bill. This presented a problem when the minimum payment on one of my credit cards increased and the bank sent the same amount as always. I got a late payment on the credit card and after consulting with Wells Fargo realized their system just couldn't account for these changes. So I found Paytrust. Was incredible happy with them since they can "read" a bill and automatically pay the minimum payment, or the full amount, or any amount you define. The initial setup is a bit of work, but once your bank accounts and payees are in there and programmed...it's great. I get a regular email summary of bills being paid and how much they are. Unfortunately, things have taken a turn for the worse in recent months. Paytrust has stopped automatically processing all of my hardcopy bills. FYI, they originally provided me with a PO BOX where I could have all my bills sent. They scan them, associate them to the correct payee in my account, and pay them. It has rocked! But now, they still scan them...but require me to go through the secure login process, manually read the bill, and assign it to the right payee. This process used to be automatic, and the "hand off" quality of this service is what made it so very valuable for me. I'm afraid it's just not as helpful anymore now that I'm being required to manually intervene each time a bill arrives from a company that doesn't support e-bills. Another bad thing about Paytrust is their horrid customer support. Someone earlier wrote a review saying they do not take responsibility. Absolutely true!! They are notorious for not reading or listening to the original problem, and spitting back some canned response. It's very, very frustrating...and every time I've had the unfortunate event of needing to interact with their team, I've found they are not very helpful, not empathetic, and rarely have a clue what is going on. Two thumbs down on customer service...and that's been my experience the entire 7 years I've used the service. I've only stayed because the automated system worked well enough until now, that I rarely had to deal with their customer service. read more

Used to love 'em. But they've stopped reliably scanning paper bills, so bills go unpaid. It's an obvious business tactic to push folks to use the "e-pay" so they can turn down the less profitable (probably human powered) scanning and matching service. The final insult? No way to cancel your account online. Gotta resort to sending them an email, pleading to have it cancelled. Sigh. I used to love this service. Now it's trash. Great way to trash a product Intuit! read more

I'd been a customer of Paytrust for nearly 10 years. But my experience this year with their customer support made it very clear that they've lost their way. Their customer support is absolutely terrible and I strongly recommend not using them. The value of their product has decreased with the improvement of bank bill pay systems and electronic bill integration. When I needed customer support help to get my funding account changed I quickly came to realize how badly Intuit had changed the company. Over the course of 4 months I was forced to open 5 different support tickets for the same issue and only after the last did I ever have anyone call me back. Each time it was the same story that my prior ticket had been closed but they could open a new one. Their supervisors were always unavailable in meetings and never called back. I'd given up on Paytrust and started moving my payments elsewhere when that long overdue callback finally came through. The supervisor offer a near trivial fix for my issue which if true should have been part of their basic customer service rep manual. I was perplexed as to how it could have taken months for them to respond. Clearly they are not focused on serving their customers. So I canceled my service and switched to my Citibank's bill payment service where they have many credit cards and utility e-bill systems integrated. That along with direct credit card billing for other accounts left just a few that I'll need to schedule manually. I'll miss a few of Paytrust's features but when you can't count on their customer service the few times you need them there isn't really an other choice. Save yourself the frustration that I and so many other reviewers have suffered and avoid Paytrust. Trust us! read more

Like many others here, I'm a long time customer. I started with them in 2003 and recommended it everywhere I went. This is still the only service I know of where you can give one and only one company access to your checking account, have all your bills sent to this one company, and have all bills paid electronically or by paper check. For years, I've kept swearing that despite the difficulty with customer service, it was still the way to go because if you ever want to change your bank, you could do so easily -- because you just have to change your primary funding account in one place -- not for every bill if you use your bank's bill pay feature. Well, how wrong I was! I just switched over a bank account, and Paytrust wouldn't let me use the new checking account for over 2 months. Now that the "probationary period" is over, I still cannot the default (primary) account. So Paytrust still tries to get the monthly fee taken out of my old (closed) checking account. I've contacted them multiple times about it and still, no action. Somewhere around 2013 or 2014, the service just went to crap. I can't explain why, but Paytrust just randomly removes features. When there is a problem, the service reps are unable to do anything about it besides taking out a trouble ticket. Then ...nothing. There is zero accountability and even the customer reps say they don't have anyone to call to get something resolved faster. The only thing I can imagine is that they are trying to kill the service. Perhaps they are trying to close down the company and they're just waiting for the last holdouts to give up. I'm pretty close. Unsure how much more I can take. I will say though, once it's set up and working, it's a no-brainer for years. If there were another company that did the same thing, I would change in a heartbeat. read more

I came here to write a negative review of Paytrust, and realized I'd written one about a year ago. The glitch I'd complained about then has since been fixed. But . . . a new one is here. Now they're sending me payment reminders for bills I've already paid, weeks ago. And their people can't seem to admit there's a problem. Fortunately, it appears the payments really have gone through, and they're listed on my History page, but the system no longer gets a cue to remove the bill from the list of unpaid bills. I've got enough stress even without getting messages telling me I haven't paid bills I could swear I've paid, and having to go online each time and check, and then send them a complaint. It will be a real pain to switch all my bills to another system, but by now Paytrust has lost my trust. read more

I've used this service for almost 20 years. I haven't had any problems at all. I'm out of country now and just paid my bills. One thing I would like is an App for my phone, but they haven't changed their website in years. I love the flexibility of paying from different bank accounts, and having my paper bills scanned for my review. I would like them to save documents longer and would pay more for the service. Intuit is pushing bills.com, but it is more expensive. I'll stick with Paytrust. read more

The most unresponsive company that I have ever done business with. Talking to their representatives (on 6 different occasions) is equal to asking my dog a question except I probably will get a better answer from my dog. The system works fine when you dont have a problem but once you do...forget it. It will not get resolved by people whose response is that they have issued a report and it will take 7 to 10 days. If you have not used them I suggest you look elsewhere first and if you do use them I hope that you never have a problem. read more

I have used this service for years. I travel a lot and it has helped me so much. I absolutely love the service too, but it has not changed in years. Only other issue with that is that i cannot find any other comparable service which accepts snail mail like this does. Paytrust is owned by Intuit and I wonder if they will ever integrate it into their mint platform which would be amazing. I just wish they would update it. read more

Add me to the list of longtime customers... pre-2000 PayMyBills.com early adopter... who loved the service, now hates it. Intuit has executed the classic post-acquisition destruction of a great company. The phone call verifications are annoying. They ask dozens of questions when you call in for phone service. They refuse to transfer you to supervisors and read scripted empathetic responses that don't address the issue you are calling in about. My account was blocked because after 15 years they suddenly decided they needed to verify my address with a utility bill. Even when I scanned it and sent it too them, they kept it unblocked. The benefits this service once had -- reliably paying bills for busy people -- are gone. It is no longer reliable and doesn't save time since you have to keep checking back and calling customer support. Now my mortgage is late. Thanks, Paytrust. When it comes to trust, you have lost it. read more

When it works, it is great! But several times over the last year the Real Balance has stopped working, making it difficult or impossible to know if I'm going to bounce a check. This wouldn't be a big deal if Real Balance was down for only 1 day at a time, but each time that Real Balance goes down it takes them 2-3 weeks to get it back up. Totally unacceptable! read more

I have been with PayTrust since 1999, and they have been a reliable service. BUT.... and it is a big BUT.. PayTrust is subject to frequent disruptions of the RealBalance component of its service, which has caused me a number of issues with my bank. Whats worse, is that if any of your payments scheduled through PayTrust "bounce", then not only do you get the bank fees, but PayTrust then deactivates the account in question so that you can no longer pay bills with it, which means you can no longer pay anyone. Over the years, I have had to contact Customer service about 10 times, and each time they end up apologizing for not being able to solve the problem in question, and simply ask that you wait. The only reason that I have stayed is that they are the only service that I am aware of that lets you write checks, or EFTs from multiple bank institutions, and I can have all mp paper bills sent to them and they scan them and put them up online for me. As soon as I find a competitor that allows this, I am gone. Period. read more

I've been a long standing customer since the 90's! it seriously saved me because I was on constant travel and didn't even have a home address for almost a year. Having it is better than the alternative which is being bombarded with paper or electronic bills. It does typically run smooth . But as others report, customer service is deplorable. I've had a couple of glitches which they basically leave you high and dry on cause you give up trying to sort it out with them. Years ago, it was good. I'd agree, it seems like they are operating on a shoe string now with no interest to improve on it. I've emailed CS three times in 2 years asking the same thing...when are they going to provide a mobile platform, leveraging fingerprint. The current way to access it is only via the web and they always have to call you back with security pin to authenticate..... it takes a ton of clicks to get anywhere just to make one payment. Its crazy how effective it could be simply keeping up with typically banking apps out there already, and they are borderline rude with responding that they have no intent to develop an app. But as others mention, theres little competition. I don't get it! read more

I never write reviews but this is an exception. I've been with Paytrust for 20 years. They have been slowly going downhill in the past several years. But they've managed to crash and burn completely with the new interface. It's pure crap. Most pre-teens could devise a more friendly interface. Why anyone thought this was an improvement will remain a mystery for business school students of the future to unravel as they study how the current management was able to destroy a previously solid business. read more

Paytrust Bill Pay ((WAS)) Excellent....I've been a member for over 10 Years...HOWEVER, I recently found out after logging in that the "IVORY TOWER" of management made some decision to separate from Intuit and due to that separation they can no longer support the platform and format they had for 10 years... and the new platform and interface is absolutely terrible. It is not user friendly, organization is visually terrible and I now have lost all confidence in the service and will be discontinuing immediately. Its such a disappointment as I have used, filed, utilized their service for so long it is such a now pain in the butt to change everything over. Sad a company would down grade their product so dramatically and force a loyal customer to leave because of this. I just can't believe a company would do this. Aggravating as hell as we have so many things in life to take care of, this service made it easy for so long but now I have to pay attention to fixing all this which is so frustrating and not a good use of my time. Shame on you Paytrust Executives....Its so easy to become detached from your customer needs and you have done exactly that. read more

Bad before but worse now! I've been using them for years and their interface previously was similar to a website from the 1980s. They recently "updated" it and now it went from bad to worse. Every time I use it I get so frustrated I keep telling myself I'll change my billing address on all my payees and cancel. The only thing I can think of is they actually want to lose customers for some reason! read more

The concept is good and the operational mechanics are easy. The Reports and record keeping are superb. Just pray that you never need Customer Service. If you do, I suggest you plan a 2 days break from work as you will be on hold most of that time. It's amazing how often the Supervisor is "unavailable". WORLD'S WORST CUSTOMER SERVICE. If there was a viable competitor I would shift over in a nanosecond read more

Another long time user..I go back to like 2001. I really like this service and still use it even though I only really have 2 recurring bills and should just do these via my bank account :) My ding against them is that this new 2-factor authorization check comes up too often. I travel international a lot and it is even worse then and appears everytime I go to a new city. The problem is worse given sometimes my phone will not work in the foreign country. It would be nice if they offered the choice of the 2-factor auth being done via email. Or ask me challenge questions that only I know. read more

I wish I could give a rating less than 1. This company is so screwed up I cannot beleive it. Cancelled my dad's account a year ago and they are still sending bills. Trying to cancel my account, and the hoops they make you jump through are ridiculous. Sent an email from inside their secure site, response was an email telling me to call so they could verify me. Called and they can't find my account, do not have a manager and cannot explain the process. Why was I cancelling? Because every time I turn around the account links break, bills do not get assigned properly. They used to be so much better. I think they have outsourced every part of their business and do I really want my bill payments processed by "the low bidder". read more

First let me get this out of the way. The new verification is a true pain in the butt and very annoying. STUPIF STUPID STUPID! i travel a lot internationally and so a call verifying that its me is not free but more importantly doesn't always get to me. Plus sometimes I have to verify at home even though I already did several times. And that can take place in the morning waking up my whole house! Stick to questions for verification! NOBODY ELSE DOES THIS! I have been a member since paymybills.com. I love the service and have had very few issues and therefore very little interactions with customer service. However, over the last year I have tried to set up accounts for work and my mom. What a pain. Customer service personnel are idiots.They tell you one thing and then you get an email telling you you need to do something else. E-bills don't get set up and they don't tell you what the issues are. My moms is half finished with a lot of pendinds or some not receiving for no reason, and so it's all a mess. Luckily, she's moving so I'm going to cancel all the accounts and the paytrust. My company's was so slows and confusing to set up in terms of documentation that they didn't want to do it. I referred them to paytrust and now I look like an idiot. I have been setup for awhile so I don't have many problems except when they ask me to assigned my Audi bill Everythime! Don't you guys read? It says Audi on the invoice! One more issue and I'm leaving. read more

Back experience wit the new platform, I am now bouncing checks their customer service is HORRIBLE

Goodbye, Paytrust. I have been a customer since it was PayMyBills.com, over 20 years. I was their best salesman, convincing several of my friends and colleagues to use it as well. Last week, they came out with a software change that makes it completely incomprehensible. Before, it was very easy and intuitive. Now, it's impossible to find the things that you want to do. Someone decided that they wanted to make it more modern, I guess, but they have just made it difficult to use. So long Paytrust. Now working on selecting which competitor I should go visit. read more

Aside from all the other issues with the new interface, Paytrust now has no way to download transactions into Quicken. The prior version allowed download in .qif format -- old technology, but it worked. I've been an enthusiastic customer for over 20 years, but Paytrust seems intent on forcing me to make a change. Has anyone found a viable replacement? read more

They did a redesign of their website that is EVEN WORSE than the original, non-intuitive one. Mind boggling. Why is it that there is NO good online bill-paying service? read more