This is one of the most unsecured banks I've ever been with. i keep everything private no card saved on my phone nothing even with Amazon. No games, no apps I pay for. I had 5 different cards in one year alone due to fraud. I had $100s ripped off between Apple charges and door dash. I have no door dash account and have never had a single thing Apple related and they stuck me with these fraud charges. I quit have a debit card with this bank and my account is now just a bill pay account. This is not a secure bank and they will not help you if go in and prove otherwise. I definitely suggest one of the other 100 banks out there. And I'm not the only one to have this issue with this bank. They are not secure one bit. read more

Paid on phone a month ago. Then when Said l wanted to cancel they on phone hung up! I been asked my SS # not good!

they randomly closed mg account I think I was mabye 2months max behind if that . they took the 1,080 and closed my Account. I really don't understand no warning nothing and also this was on the day before thanksgiving. They do NOT care about there customers read more

Like most, I needed help re-establishing my credit. I took a chance on First Premier Bank, as their aggressive marketing made it easy to open an account. Skip forward about a year. I had the card and had a zero balance on it for about 2 months. I just needed it to help with usage ratio. FPB charged me an $8 "fee" and I had no idea. So, FPB was "kind" enough to report the account as late. They then, unbeknownst to me- and without warning, waived the $8 and closed my account. I had never been late and always kept my accounting good standing. All these f**kers did was make things worse. They wouldn't even remove the "late" payment when I asked them- as a courtesy. This company is predatory and is really the trash of the sub-prime world. The irony is they keep sending me sh*t all of the time to open another account. NO F**KING WAY. read more

I sent payment in through my rapid reload, the money was never put into my account. I have my receipt, but that isn't going to help because the manager Marie (operator number 18647) told me there is nothing that the company can do. BEWARE IF YOU SEND MONEY TO THIS COMPANY, IT MAY NOT GO INTO YOUR ACCOUNT AND YOU WILL HAVE TO TAKE THE LOSS!!! read more

First Premier Bank - Copy of my receipt, that doesn't do me any good, according to an account supervisor Marie (operator number 18647) - Banks & Credit Unions Near Me - Sioux Falls, South Dakota

Worst bank experience ever ! Opened an account with $500 . Weeks later I went to pull it out to buy medicine for my wife ( Cancer ) They wouldn't let me have it . Said they would mail it to me . Life saving medication as I explained to them and they wouldn't let me have MY money to pay for it ! Stay away from these crooks read more

No stars. Trying to pay my bill and it was a disaster! It's their policy that the payment MIGHT not go through for 6-20 days!! So, I really think they set me up for failure to increase their APR. It's a scam. Don't do it!! You'll only find yourself in a deeper hole. read more

Stay far far far away. This bank bills itself as a credit repair credit card company. What they are is predatory and have the worst customer service. I went through a divorce so my credit tanked. Thought it would be a good idea to use this to build my credit back. It was not. I told them multiple times, to change my due date to the 15th, when I get paid, but they refused every time. I finally called to close the account and the lady on the phone had the worst attitude and kept doing everything but cancel the card. These people know they're working for a garbage company and their level of professionalism shows. read more

-***** Negative 5 Stars is my rating. There is no good review here. I called because I received a card in the bank. They offered me a $400 credit limit with a $95 program fee to pay BEFORE activating the card and a $99 Initial Fee. Check this out... Most creditors want to see you using less than 33% of your credit limit. If I take this offer, it puts me at a 25% usage and 50% once I get fuel to fill up my truck. The credit limit is a joke for the fee they charge. They are screwing over the little guy. This is supposed to be for people who have less than good credit and need to build their credit. However, when you are really trying to help somebody better themselves, you don't charge outrageous fees to do so. Yes, it's a risk, and so is getting out of bed and going outside. Everything in life and business is a risk. Doesn't mean you should charge out the @$$ for helping somebody better themselves. I have about a 650 credit score depending on where you look. I was offered this and must decline the offer because the $194 fee is something I could use to put food on the table or pay a bill. Heck, I can do both and fill the truck up plus pay for my room on drill weekend. I work with a company that focuses on free financial education. I help find solutions and there is no catch, no sales pitch, no obligation, and no charge for the services. What we do truly is to help others. I would strongly suggest staying as far away as possible from this card, bank really. Many years ago I had a card with this bank and it was not a good experience. Yes, they may be a business, but even with a business when you do good by others, you attract more customers. "Compound interest is the eighth wonder of the world. He who understands it, earns it... he who doesn't...pays it." - Albert Einstein Get educated if you're giving it a serious thought. read more

Never get a credit card from them. Was desperate almost 2 years ago when I lost job unexpectedly and needed extra cash and applied. Not only did I have to put down money for the card, around 150, just to get a card with a limit of 500, I was charged interest on that card before I even received it. Interest on the 150 I had to pay to get it while they deducted that from my credit of 500 leaving me with only 350 credit when the card finally arrived. Then you not only get billed an annual fee BUT they bill you monthly on top of the monthly interest rate fee... which they'll increase randomly as well. And then ask if you want to sign up for another card if you make payments on time. Yeah, right! Then the 2nd year they charge you less annually but then charge you more monthly. Such a scam and worst part is they are doing it to people who are desperate and need the money or have little to none. Avoid the company in all forms from their branches and credit unions to their credit cards and whatever else. Lowest of the low when it comes financial institutions. Trying to squeeze every last dime out of you. And funny part is their customer service team doesn't deny their practices and how messed up it is. They obviously deal with upset individuals regularly. read more

DON"T DO IT The most unreal experience i've ever had in my life. I kept getting notices that I was approved for a 2nd card (due to good payment history) I accepted the 2nd card as I was going on vacation. I tried to use it once while I was gone and they froze my card due to fraud suspicion. (i was in Miami, not Nigeria) It has been next to impossible to unfreeze my acct. It's been almost a month and I am constantly given the runaround. I'm told different things by different ppl. Some agents are nicer than others. They didn't accept my ID b/c it has a different appt # on it (i changed apts but remained in the same building) I tried send my electric Bill and first they told me it wasn't visible. Then when I submitted a close up they said not they need to send a whole statement. I did I sent the whole thing and they said my address wasn't visible. I resend a close up oh now they need the entire page. Every time you submit anything it takes 5-7 business days. Come on man. This isn't the 80s. I didn't fax in any paper work. I submitted pics right off of the app. It should not take this F$@*ing long. It kills me b/c i needed it on my trip, couldn't use it and now I can't even use it to pay bills that I can't pay liquid b/c I had to use liquid on my vacation. This is like a weird company from the past. Everyone there that I talk to sounds like they are over 50 and in Ohio. The whole experience left me feeling like this was a scam. I only used the card a few times before my trip, it get's frozen with most of my available balance unused and they refuse to verify my identity after sending them ID, W2 and Electric bill. SCAM read more

This bank is awful. I realize its credit rebuilding, but it has THE WORSE customer service, automated and manned, I've ever experienced. The self sight wont work most of the time, you are on hold forever, when they do pick up they tell you to call back. I've never had some much trouble PAYING anyone in my life. You can't just use a credit/atm card, you have to enroll your checking account and routing number? And after going through a 4 minutes list of phone options, you are often told "we can't help you now', or "we are closed, call back" i"m cutting this card up tomorrow and utilizing Capital One's card with a better APR, better annual free, and a cash back bonus. Premiere bank had such high rates, fees etc. that you never get ahead, and rarely break even. I used the card a half a dozen times in 2.5 years (small purchases like gas) and i have a balance of $300 of the $400 limit ALL THE TIME. You are getting no more of my money. Bye premier! read more

If I can could give a negative star rating I would. Had paid off my dad's credit card and called to cancel it. Now my dad doesn't speak English well so I am the one that handles his account. So, all of business I've deal with will accept to speak to me with the permission of my dad. Well, this person named Michelle just didn't understand that and was quite rude. She shouldn't be working with people. Explained to her the situation but it was like one ear out the other. She even dares to say "who even are you?" To me. Bitch, if you would have listened you know I am his son trying to help a father who doesn't speak English. Something that would take about 10 mins became 30 mins of frustration. Wouldn't recommend this bank to anyone, not even my worst enemy. This bank deserves to be shut down. Worst customer service on the planet, specially that Michelle person. Get some coaching on your job or find something else that doesn't require interacting with people. read more

worst credit card company I had a card 2 years not one late payment had 2 credit raises in that time I switched bank accounts an payment information. I switched it on drop down menu it pulled from old account I switched it again hit pay it pulled from other account I called in payed remaining balance with debit card. a month later my remaining credit still says zero I call in the make me pay 279 the remaining balance but told me I had 2 charge backs of 30$ from a the old account they pulled from. after I pay card in full they inform me my account is closed in November but I have talked to customer care 5 times an no one told me that till jan16th. almost 2 months after my account was closed. an exsperian credit shower they closed account but they said it was error an I just needed to pay remaining loan balance whitch the closed account. no missed payments in 2 years. then they pulled twice from a closed account but I paid full balance on same day by debit card. does not make any Sence an customer care is clueless about anything. stay away from this bank. huge red flags. read more

They deserve a zero!!!! Do not give them ur $ unless u never want to see it again!!! Sent them $200 march 2024 they never completed my application and they never returned my $!!!! read more

My banker Tom Kaufman has made banking with FIRST PREMIER so easy and enjoyable. He has helped me with everything such as getting a loan and even making sure my money is secure in their bank. I love FIRST PREMIER and would recommend FIRST PREMIER to everyone. Thank you Tom Kaufman and FIRST PREMIER BANK for everything you do for me in making banking enjoyable and easy. read more

Sad news" my number one teller is being let go" due to banking restructure Nathaniel was the most helpful and polite teller ever I may have to change my banking . read more

ask for them to help for ONE month and might as well make your payment and suffer because they charge a "modification" charge of $43. nobody wants to help. sorry we used this company! Nobody seems to care about anything but getting more money. can't wait until we are finished with this company! read more

The bank is fine. The people I've spoken with are polite and helpful. I'm taking one star because the website is not user-friendly and one star because of the all of the survey phone calls. If you want me to take a survey, please send me an email; don't call me in the middle of my work day and start asking a bunch of questions. It's rude and annoying. read more

I believe this bank is a part of a scam operation. They allow fraudulent charges on the card. Then, when you jump through their hoops to dispute the charge using their archaic dispute process, they will "investigate" the charges (or so they claim), close your account, open a new account, and then determine that you have to pay the fraudulent charges on to of that. I got this card and some others in order to build credit to buy a house for my family, my mom, and my disabled brother. I seldom used this card and only enough to keep it active. I paid it off frequently as well. I was surprised to see a $217 charge that I didn't make. I discovered that it was a fraudulent charge on a website I never visited. I disputed the charge with First Premier Bank. Their process requires you to complete a form on a printed statement, scan it, and upload it on their website. I knew then that this was going to be a problem. Who uses such an archaic dispute method? I was shocked to learn the responded to the dispute by closing my account and opening a new account. If you're in the process of buying a home, that is a devastating blow to your credit. We had a pre-approval letter in hand, and having a new account opened after it was issued disqualified that letter. Our mortgage broker discovered it as we were preparing an offer on the house we picked out. It was so disappointing. I called First Premier Bank and to add insult to injury, they said that they determined that I was liable for the $217 fraudulent charge even after they closed my account and opened a new one that I never authorized. I couldn't keep a card that allows fraudulent charges and then makes me liable for those charges. So, I was forced to close the account - the brand new account I didn't authorize to be opened in the first place. Now I have 2 closed accounts on my credit report in addition to paying them $217. Laughingly, the offered me a $45 to keep the account open. I wonder if that was so they could go spend another $217 of my money? I am so regretful that I ever did business with such and evil company. Because of them, we have had a setback of months to fix this issue. Months that my Mom and disabled brother will have to wait to get the live-in help they need. There's a hot corner in hell waiting for the folks behind First Premier Bank. read more

If I can could give a negative star rating I would. The worst customer service ever!!!! RUDE RUDE RUDE!!!! They put you account on hold without notice... This is ridiculous. Do not trust this company read more

Hi I had a car wreck brain injury and I have 90% swelling. I called to change my address and because I didn't remember the last address totally they wouldn't change my card. They never tired ask me other information or nothing just very rude .I hope they never have to go through a brain injury and get the customer service they just gave me . I never want to do anything with them again. read more

I was approved for a card in February paid all of the associated fees around $200 and because I changed the card I use to make the payments they froze my account and I was told by supervisor Tammy that they won't unfreeze my account because I will not send them more information regarding my personal bank account. I would not use their services if I had know they were going to make me jump through so many things just because I wanted to use a different debit card to make my payments. read more

After making my first payment to the balance on my card it was immediately suspended The reason that my card was suspended was because of the payment I made of suspicion of fraud. Not sure why the payment from my bank to my balance is fraud but months later I'm still sitting here with no available balance I would pass on this credit card customer service is not very good as well. read more

If you plan to pay off a loan with this bank, you'd better double & triple check that they actually send the State the release!! We paid off a loan on May 29th & as of today, 6-13-2022, have not received the title. I called the county treasurer's office & they told me that First Premier Bank had never released the lien. I called & talked to Jessica who proceeded to tell me that it never went through. No apology, no nothing!! When I asked HOW COULD THAT HAVE HAPPENED? She replied "it's not like we check this every day". Evidently this person has no idea of what a standard operating procedure (sop) should be when releasing a loan!!! Forget a sop, just double checking your work would suffice. read more

I have used First Premier for a few different RV Loans over the years. They have always been incredibly helpful and responsive. Much quicker than other RV lenders and typically amongst the best rates out there. Matt Hieb and Doris Wolbrink are excellent to work with and really make everything very straight forward and painless. read more

i'm giving this bank card one star because I have no choice you have to give at least one star... i have their bank credit card I thought this would be a good card to start my credit back. I paid payments four times and their initial payment of 85 or $95. I cannot use my card cause now they want to verify who's name the debit card is under that I pay my payments for the credit card debit card is under my name I sent all info into them with a picture of both sides of my debit card and they still haven't reactivated my account. I owe $0.00 to the card, so right now I do not recommend this car for anybody...also i've called several times to find out why i can't have access to my funds and why it's taking them so long to verify my debit card i mean it should be automatically...not to mention all the issues i've had with them when i was out of town in vegas it wouldn't work and it was constantly an excuse its ridiculous read more

This bank opened an account under my name without my consent and i have been trying to get a phone number to closed this account for hours and still have not yet been able to talk about this to someone. This is ridiculous. read more

I have a auto loan through First Premier. Every year I get a notice of threat my insurance has expired on my vehicle when insurance declarations have been sent to them multiple times. Their process is completely broken. When you call. They can't even see what was sent to them that day. Just shows a document was sent and takes two to three days To see the actual document. Needless to say I have been working on this for over a month with no resolution. Terrible customer experience. Last time to do business there read more

This so called bank has no resolution quality in the day and age of technology. They are telling me to FAX! The information from my professional bank and customer service. So after I provided the requested statement from my professional bank they "First Premiere Bank" will not release my available credit now because it was not on a Bank letterhead. So as of today 1-28-2019 "they" are now requesting another $5 fax from "my" financial institute signed by the second party being myself after telling me voice to voice that a bank statement was all they needed to confirm payment on my First Premiere Bank card account. And NOW that wasn't' enough. WTF! Omg. Was recognized financial provider doesn't accept E-mail communication in 2019. Now if I choose to keep this credit card jumping through all the hoops "they" insist on putting in front of me to jump thru like a dog performing tricks then I must now question my patience or acceptence of a ridiculous operation. I choose this card for a reason. That was to build credit rating. So now that I can't use the credit account to improve my credit rating I can only now come to a conclusion that this was "Bait and Switch" operation. WATCH OUT people do not choose this credit card. DO NOT FALL THIS Operation. It's a fake. Choose Capital One secured card before you think about this card. NOT HAPPY! read more

First Premier Bank Changes the terms and raises fees as you go along. Do not ever get a credit card from this bank. They are legalized crooks. They want all the fees possible. In one month with interest it is very possible to have a minimum payment of $40 or $50 then your interest and fess will actually come out $70 some which if it puts you over a credit limit will cause a $39 over credit limit fee. Credit one in Vegas is a better card than these jokers. On top of that they are very very rude. read more

Yelp HQ just emailed me to tell me First Premier Bank paid them to remove my review, so I am re-posting it. The excuse (lie) that yelp gave was that it does not appear to be an experience with First Premier Bank. Are you kidding me? Look at the dozens of other reviews and they all say basically the same thing. I even broke down the amount I have to pay yearly by showing the annual fee and monthly fee. Of all of my cards, FPB is the only one that charges a monthly fee ON TOP OF the annual fee. FPB newest scam-a-thon is convincing you to get another card, so you will have to pay $223 twice a year, once for each card, not counting interest of course. By the way, the extra fee to raise your credit limit is 25% of the limit increase. This fee is not for a purchase or for using the card, this is just for letting them give you a credit limit increase, even if you don't use it to purchase anything else. For example, if you agree to a $400 limit increase, the fee is $100 Below is my original review which Yelp deleted, and will eventually delete again, I am sure: Do not under any circumstance get this card!!! The basic mandatory fees per year are $223/year and that is even if you always pay on time. In addition to the $79 yearly fee, there is another $144 yearly fee which is broken down monthly into $12/month (which they don't tell you about.) They also continually badger you to increase your credit line, but they don't tell you that they are going to charge you another fee to raise your credit limit. That's right--a fee to raise your credit limit, even if you pay on time every month and it was their idea. Customer service will not assist you under any circumstances. These are the biggest cheating scum bags on the face of the earth. Just... don't .....do .....it. There are so many other cards that are much better if you want to build your credit....from companies that won't rob you blind and keep you a debt slave. Update: To clarify, for the math impaired, $79+$144=$223 per year total fees, no matter whether you use your card or not, not including interest of course. The $79 and $144 is a breakdown off the $223 total yearly fees. The $144 is obviously 12 months x $12 per month for the monthly fee. I'm not saying that they don't put the $12/month in fine print somewhere, but it may not be obvious from the beginning that you will be paying total $223 per year. Also, they do eventually tell you about the 25% credit increase fee, but not when they offer it. You have to call the company, go through the process, and right before they give it to you they tell you there is a fee. Maybe they changed it by now, but when I received the offer, they did not tell me about the fee up front. After jumping through all the hoops, when I heard that, I declined it, and was annoyed with the bait and switch and for my time being wasted. Also, it is not normal to have a fee for a limit increase. read more

Literally cannot get a service representative. They haven't sent the card , charged my bank without permission and have tried to bill me even though i dont even have the card. Just a straight scam it would appear. read more

We have had loans with FPB for many years and have never had a problem with them. Any time I have had to call in with questions, or to find out information, they were very friendly and helpful and went out of the way to help me. I recommend them and we would use them again. Taking your frustrations on the workers doesn't do any good....they are just doing their job. read more

Started good. Ended bad when representative applied funds to wrong account and caused me significant problems with fees and bounced checks. Branch manager refused to credit fees because wanted me to sign up for expensive overdraft protection, which was unnecessary. Then branch manager proceeded to tell me that the whole situation was really my fault because I didn't double check my deposit slip for the correct account number--as if that should be my responsibility. The error was finally corrected after hours on the phone and hold and callback during which time one of my loan (through them) payments were due and missed because the bank messed up the deposit. The loan's interest rate was increased... Ahhhhh/Errrrr! Closed and canceled my accounts and vowed to never do banking with them again. read more

The fees are the first thing that's gone blow your mind, then they do stuff however they want and don't take accountability for their actions. for starters it takes so long for a payment to post to the account. my due date was the 24 and it always close 5 days later. they decided a Holiday is near so they must close the statement 4 days early and won't fix it causing a huge balance to be send to the credit bureau! Don't waste your time read more

This bank has unbelievably poor service and archaic posting policies. Mailed a bank check to them on APRIL 24th. They won't release the payment until May 15th! Are you serious? A bank check from the planet Pluto clears faster than that! This company's policies are deplorable! read more

I have been with this Bank for over 1 year and it is absolutely horrific! The only times I have decided to call customer service they are extremely rude and talk over you as you're trying to ask a question assuming that they already know what you are going to ask before you even finish your sentence. I have NEVER experienced such awful Customer Service in my life! To top it off, I wanted to file a complaint online and they don't even have an option online to make a complaint. I would have to call Customer Service back, which I did and I was transferred to another Customer Service representative. I mean come on, if that doesn't prove how much they don't care about their customers then what does. If you pay with a debit card you'll get it cleared within one business day but if you pay with check it would take 4 weeks. How backed up are these people that it takes 4 weeks to process a check that should be processed within 3-5 business days. read more

I've been trying to file a dispute for a charge on my card, you call, no one helps you, they tell you that you have to send it via mail, no online help, no over the phone help, they say they will send the paper out to and they don't and they give you the run around when you call for help. Worst customer care ever, definitely wouldn't recommend this credit card to anyone. read more

if you have low credit and apply for online loans they pop up an application for first premier visa. i got my card in early june. my score is 528 which i know is horrifying. the activation fee is 95 and the yearly fee is 98. the credit limit is 400. but half your limit is owed before you open the envelope. i mailed a check on june 2 for 200. my bank said they cashed it on june 7. the avail balance was 8.00 until july 31. today is july 31 2020. seriously 5 weeks for a payment you already made to be part of your avail balance? on the morning of july 31 i attempted to use the card 7 times at walmart.com for household essential items. i never had an order over 208 but 208 is supposed to be available. they declined each time. i took off a few items each time. they refused a purchase that cost 20. so much for having an available balance? its a scam card. i do not reccomend this card read more