This is for the Citi Cards service. I have been a Citi Cards member since 2008. Have had few complaints in that time, such as a credit check when I didn't ask for one. The latest issue is regarding calling up to have them reset my password. Got one person on the phone only to be transferred to another person who tried transferring me to a third person who handles resetting passwords. Note that I said "tried transferring me to a third person who handles resetting passwords." While I was being transferred to that person, I suddenly got disconnected. It isn't the first time that has happened. My advice is to go instead to the local branches as you will get better customer service. read more

The customer service at Citibank didn't seem very professional or respectful. As a so called Gold Member, I thought they would provide better service and savings rates. I prefer Capital One with the better customer service and savings rates offered. read more

Incident at local outdoor restaurant. 2 guys at bar got drunk and started a fight. Knocked over several high top tables near the rivers edge. And several of my group had out payments waiting for bills. My card and a friends wallet went over the railing into the river. My card had a $5000 credit limit. New card issued has an $812 credit limit. CITIBANK cannot or will not explain why I was essentially "punished " for losing card. Several family/friends said "never ever" go with CITIBANK Many of them had CITIBANK accounts and most cancelled within a year or 2 due to poor customer service and various other issues. I will definitely payoff CITIBANK card and close account ASAP!!!!!!!!!!!!!!!!!!! read more

Dear Citi Bank, We signed up for Citibank Credit Cards several months ago. To date we have not been able to use them. Everytime we have tried to purchase something with the credit card our purchase has been rejected. CitiThankyouCard has contacted us by email many times "begging" us to use the points they have provided. We cannot use them because all our purchases by the card are rejected. Our attempted contacts have gone nowhere. So our only possiblity was to cancel the cards and contact them BY LETTER AS WE ARE WITH YOU NOW. That hasn't worked either. So can we cancel our cards and all contacts through you? Thank you for listening to us. Wayne C.Hall,Jr and Mary Hall 368 Third Street, PO Box 52 Guthrie, KY 42234 Email: maryh0560@gmail.com Please Answer us! read more

It appears that you can't have a Citi credit card if you don't use it. After being a holder of the Citi Double Cash Card for over 7 years, I was in informed by e-mail that my card was closed by inactivity. No warning that it would be closed ... just a closure letter. Well Citi Bank, the reason why your card wasn't being used is because of the bait and switch tactics you use. I started out as a "Cash Back" card and you changed it (didn't ask me) to "Thank You" points where I couldn't get money returned only apply it to my bill or purchase the ludicrous rubbish you offered. The problem is you change, at your discretion, the rules initially set up in your TOS and if the consumer doesn't like it then they are free to close their accounts, but only after they pay off the balance. Well keep my account closed there are plenty of better options with better rewards. Also Citi Bank does not provide customer phone service where a human actually answers Wake up and be more considerate of your clients. read more

Citibank - Banks & Credit Unions Near Me - Sioux Falls, South Dakota

So much back and forth, getting transferred to various departments and still not getting results or the help needed. Supper frustrating and annoying. read more

They are stealing miney from you. Then the gaslight you or stonewall you from getting answers.. beware! Better watch out or they'll stael your money or cheat you on your credit card payment making you owe more then you do! Beware read more

The authorization process needs to be revised, if you only do online banking and don't have account number or a card to give card number. This leaves you needing to go into branch near by. Unfortunately they don't have many branches and I had to travel 18 hours to get to a "local" branch to be authorized. Only then was I given access again to my savings and credit account. read more

The double cash back card is great... until you get unauthorized charges. On multiple occasions, I have had unauthorized charges that I dispute. Citi takes the merchant's side, not returning my money and provides me with no evidence supporting Citi's decision rather simply saying, "The merchant provided documentation confirming this is a valid charge." If there was documentation show it to me. I am a judge and this is no way to make a ruling. read more

It's 2025 and citibank just filed a judgement against me for my now deceased father's debt all because I was a joint account holder, BACK IN 2010!! I work hard to support my family and now my wages are being garnished to pay these scumbags. read more

Citibank is discriminating against me based on my immigration status. When applying for a Citi Costco credit card, the bank insists that I provide a U.S. passport, Green Card, or voter registration card (only!!!). The customer service representative mindlessly repeated this requirement four times when I tried to clarify the issue via their hotline. Citibank refuses to accept my Washington State ID, I-94 form, or Employment Authorization Document (EAD). To make matters worse, another representative by phone demanded my full Social Security number and I answered him, and now makes me worry about the security of my personal information. Their customer service is abysmal--just an automated system with only three menu options and no way to reach a live agent. There are no alternative ways to contact the bank other than by phone. read more

Citibank does not provide customer phone service in the United States: When you call the phone # on your statement (or call your local branch - where most likely no one answers)... your call is then rerouted to the Philippines. The Philippines Rep. said they would waive a service fee & they didn't. If you ask the Philippines Rep. to transfer your phone call to a US Rep., they say they can't transfer your call. If by luck a local branch picks up your call, they tell you they can't help you over the phone, you have to come in & show your drivers license. If you don't have direct deposit; Zell; etc; & or maintain $30,000. in your cking. acct. (which doesn't pay interest) you are hit with $15.-$25. mo. service fee. read more

After 19 years as a customer and was out of the country I could not process a payment in time and they would not refund a $30 late fee due Oct 4th but previously paid full balance Sept 5 as they only give 1 refund a year and last was October 15 2023 and I called October 7 2024 and I chose to close a 19 year account and the low level employee didn't try to elevate the refund to a higher manager but just chose to close the account. I did get a refund after requesting a manager but chose to close the account due to the call center representatives poor training. Awful experience over a simple issue. Will not be using Citi Bank for any reason in the future. High interest charges and fees for Citicards, there are many banks that offer way better terms. Do not use Citicards or Citibank. read more

I opened an account because they were offering to transfer balances interest free for 21 months. They approved my application within seconds (I have an 800+ credit rating) and they gave me a line of credit. I immediately submitted the balance transfer information. 14 days later, the transfer still wasn't made. I contacted them twice and they told me there was a 14 day waiting period for "new customers". I already had my credit card and had already set up an online account. On the 14th day, they still didn't make the transfer. They told me it could take another 2-3 business days for the transfer to occur. I told them to cancel the transfer and close the account. I don't need the services of a bank who takes forever to take care of customer needs. I also do not need a bank who apparently outsources their customer service. I contacted them 3 times and talked with 4 people. I had trouble understanding all 4 with their accents. Since they are headquartered in the the US, they should employ US residents to take care of U citizens/customers. Worst bank experience ever!! read more

they do not deserve a star at all!!!!!!! I'm not even rating this because Citi is really messed up. I made an agreement I meet the agreement they messed up. Then I'm told they are going to investigate it. well this is where this company needs to find smarter people to work with them. I had the check number the day they posted it in my bank and before the date agreed. these idots then send me to a collection agency. I will continue to let people know this is not a credit card you want unless you want be taken. read more

I had a CD with them, I needed to cash to cash it out the renewal date. I had to cash it put on the phone verses the website where I purchased it. I cashed it out which in itself was a nightmare. They said they would send a paper check and I would receive it in 7-10 business days I have called them 2 times asking about the mailing of the check. I gave them my name, SS#, date of birth, home address, and my security word. They asked for the account number I gave them what I had and they said it was wrong. They refused to help me, refused to give me to a manager and hung up on me. Once my cc is paid off I will be closing that account and will never use them for anything, Still today I received no help and no check. Do not do anything with them on line. read more

I have Great credit and the denied me for no reason, To high credit utilization....but credit karma say 13% Just a bad experience all the way from phones to doing business, definitely go somewhere else, do your self a favor, look up credit Karma rating before you waste your time, what a run-a-round. Went all the way up to senior credit person and no help! read more

Since months I haven't received statements. I April I had a fraudulent charge with about $24. Because I haven't received statements the amount got past due and Citibank reported it to the credit bureaus. My credit score dropped more than 100 points. The information about the past due payment I received from American Express. The last 20 years I never had a late payment. A credit card company is required to send statements if there is a open balance on the account. I have spoken with Citibank already many times and asked them to correct their false report to fix my credit report. I have a case number but everytime when I called they couldn't give me an answer because they did nothing. What a lousy customer service. read more

This bank is repeatedly telling me that my account is overdue. It is because they did not credit me a payment of, well over $150.00, for which I have a proof of payment from the bank I use Bill Payment with. Tried to contact them by phone, horrible experience, agent hung up on me, after I asked what department I was connected to and his job title. Online they say my account is overdue (it is not); I sent them a USPS letter with a copy of my paid receipt, 4 days ago. Today I still got an automated, dunning call for me to pay them, we no correction to my account. I am in my late senior years and find this harassment very upsetting. I have a very good credit rating and I fear this malfunctioning so-called bank's customer service will ruin that. Their website says I cannot cancel my account if it is overdue. (Someone at Citibank stole my payment for themselves, that is why they refused to say how my payment went missing. They will not have a supervisor call or email me. read more

On 06/14/2024, a complaint was filed with CitiBank( through consumer protection) regarding an account that was set up to fraudulently represent a closing attorney for a home we were purchasing. The fraudulent transactions Citi accepted were received on 05/28/2024. On the wiring instructions the name of our real attorney along with the attorney's real address was present. When the down payment was sent and we found out it had been sent to a fraudulent account that was not verified by Citi, we immediately notified the FBI, filed a local police report, and had our bank submit a SWIFT recall. We were contacted by the FBI on 06/04/2024. The FBI stated that Citi had frozen the account and that the money was still there. The FBI stated that Citi was waiting on a hold harmless letter to be sent. Citi then requested a hold harmless letter be sent. Which was sent on 06/06/2024 (again). Citi did not process the hold harmless letter until 06/14/2024 (thus the complaint filed with consumer protection). This meant 17 days had already passed since Citi had received the fraudulent transaction on behalf of their customer. On 06/14/2024, after Citi acknowledged the receipt of the hold harmless letter we filed a complaint with Citi's Executive Response Unit. On 06/24/2024, a Citi representative of the Executive Response Unit called and stated that the matter was under investigation and a final decision would be made by 06/29/2024. On 7/01/2024, Citi sent a reply to consumer protection. The reply simply stated that the matter was under investigation, that they had 30 days to respond, and that we should not be communicating with Citi. I struggle to understand how Citi claims the matter is under investigation. Investigation implies that a company would like to question both parties involved in the transaction. Certainly a company would want to know why the sender of the transaction would report the transaction as fraudulent. Citi investigators have made no attempt to contact us and question us regarding our report of a fraudulent account receiving funds from our bank. Furthermore, Citi has made no effort to contact our real closing attorney to warn him that someone opened a fraudulent account in his firm's name at their bank. Citi has made no attempt at asking the attorney about our claims. Citi stated in their response to consumer protection that this was a bank to bank matter, yet our bank struggles to get any sort of cooperation from Citi. Citi has already proven to be a dangerous bank to conduct any type of transactions with. On 01/30/2024, it was announced that the New York AG would sue Citi for the very reasons of our complaint. Failure to refund victims of fraud. On 04/03/2024, Citi asked for the lawsuit to be tossed. What type of bank would support fraud? Strong warning here. Citi bank is literally holding an amount of money that unfortunately most people struggle to save in a lifetime. I advise you to stay clear of this bank. read more

6-15-24 to bad they don't have a minus rating. been with them for 40 plus years and seems some people hacked into my card. so they shift me to fraud dept. they shut down my card. so this is my only credit card i use for specific places. the first person i talked with after card shut down says 5 to 10 business days. when i had a wells fargo card get taken down they had a new card in my hands the next day. seems i am going to have to find a credit card company who is run inside the united states as nobody i talked to is in the usa. folks look at another card place as 40 yrs means nothing to this company read more

On February 10th 2021 I tried to deposit 1500 dollars into a Bellco ATM because I was misinformed by a Citibank Website I have been trying to get Citibank to submit a request to Bellco for over a month so I can receive my funds back and 4 supervisors and 13 representatives I haven't been able to receive my money or any help from my back. I have reached out to Bellco and have had no luck either what else can I do to receive my money back? When I deposited the funds at the end of the transaction I received an error message and no receipt or money I went back into the ATM and checked my balance as a way to make sure I had some proof, I have attached the receipt with the ATM ID date time location, I just want my money back I am very disappointed in both of these banks and the unwillingness for them to resolve my issue Thank you in advance  Elizabeth Acuna read more

Citibank - Banks & Credit Unions Near Me - Sioux Falls, South Dakota

I am planning on bringing a class action law suit against this company. I don't understand how they have my $500.00 deposit then close the account and say I have a balance of $215.00 I called and spoke to the billing department they were zero help. When I asked for details of how that could be and email me the details she said they don't do that. So to all of the other people that have been ripped off by this company if you want in on the lawsuit please email me at ericsoddjobs2005@gmail.com Tired of places like this ripping people off and getting away with it. Eric Jackson read more

Costco/CitiBank Scam; I purchased a Vacation package through Costco Travel but was told to pay for the Vacation through Citi Bank. I contacted Costco Travel in February, 2023, and discussed in detail every Item included in the Hawaiian Vacation Package. This vacation package included the following; (a) Hotel Stay, (b) air flight(s), to Hawaii, (c) transportation from Air port to Resort, (d) all transportation for the return trip home, and also a (e) $ 200.00 resort credit per person/stay for a total resort credit amount of $ 400.00 for a total package cost of $ 5,684.18. I then contacted Costco Travel and was told to send the money for the vacation package to: Citi Cards per (Costo Travel Payments), P.O. Box 70272, Philadelphia, PA 19175. After the Vacation I received a bill for Item (e), $ 200.00 and contacted Costco thru Peyton Proctor at the Costco Store/Warehouse in Ft. Oglethorpe, GA. We contacted Marilyn C with Costco Travel and she stated she would take care of the $ 200.00 (Item (e) charge but Marilyn C. never resolved this issue. Over 8 months I spent many hours trying to resolve this issue thru Peyton Proctor but they are unwilling to find the monies sent to Citi Bank. I keep on receiving bills and many harassing phone calls from Citi Bank where they are trying to extort the $ 200.00, previously paid, plus Late payments, Material handling, Interest Charges etc. Never purchase anything thru Costco/Citi Bank because they refuse to honor the terms of the contract and try to extort from monies from senior citizens thru harassment and intimidation. Bob Claborn 12/18/2023 read more

Citi Cards would be the worst cc that you could ever have. Please avoid at all costs. They continually block the card without justification and when asked they refuse to provide information. read more

If there was an option to rate Citibank in negative numbers that would be my choice. The absolute incompetence of this organization is beyond belief. I cannot believe that anyone who knows of their customer service standing would consider doing business with them. If you can actually talk with an agent, they either do not know what to do or are not able to do anything without asking a supervisor. I have tried to close a savings account and get my money and they will not allow me to do so. They have limits on letting go for your money!!!! meaning you cannot have it sent to you when you request it. If this were don't by anyone else in the market place someone would be criminally liable. I know no one cares about what I have to say, not those folks in the column to the right. BUT for heavens sake, BE AFRAID, VERY AFRAID of Citibank. Get your money, if you can, and run! read more

My previous review was for the Citibank Branch Office in which I gave them a three star. I was a credit cardholder (VISA) with Citibank (hereafter, Citi) many years ago and their service was lousy back then. I made my payments on time, but yet they jacked up my APR and raised the minimum payment due. I called them up to gripe about it. They didn't care. I told the person in customer service that once I got the balance down to about $125, I would pay off the balance in installments between $25 and $30 and thereafter I would close the account. All these mentioned things I did. One would think after all these years, there would be some sort of improvement. Nope, they're still the same old bank and I guess they have no clue as how to keep a customer satisfied. Caveat emptor...let the buyer beware. I can only surmise there is a great lack of communication between the corporate headquarter and the branch of Citibank. Even the mailings I received are contradictory as to the promotion of the Simplicity Card, especially when it comes to what the APR is. Okay, as a well-known Hollywood actor said in one of his movies, "just the fact, Jack." Thus, I am going to state the facts. About 1-1/2 months ago, I received a mailing from Citi, P O Box 6168, Sioux Falls, SD 57117-9720 (Telephone number, 1-866-371-6673) re: the Simplicity Card. This offer expires 2/15/2013. What Citi is offering is a 0% intro APR for 18 months on balance transfers and 12 months on purchases. No late fees, no annual fees. Thereafter, a 13.99% variable APR. Earlier this week, Citi, P O Box 6072, Sioux Falls, SD 57117-6072 (Telephone number 1-800-362-5903) sent me another mailing re: the Thank You Card. This offer expires 4/15/2013. This offer is a 0% intro APR for 18 months on balance transfers and purchases, plus earn unlimited points with Thank You Rewards. Thereafter, a 13.99% variable APR. No annual fees, but penalty fees for late payment/returned payment are up to $35.00. Penalty APR = 29.99% based on one's creditworthiness. On Monday, 2/4/2013, I was at the Citi branch (Alameda/Webster Street). The personal banker at the branch processed the credit application for a Simplicity Card and it came back approved with a credit limit of $9,000. He basically gave me the same info as to what was stated in the mailing (subject to expire on 2/15/2013). The following day at 9:01 AM I received a computer-generated telephone call (1-888-201-4523) from Citi for confirmation of what had taken place at the branch. In a letter dated 2/6/13 from Citibank, Customer Service Center, P O Box 6500, Sioux Falls, SD 57117-6500, which I received this morning re: the Simplicity Card, the terms of this offer are 0% intro APR until 8/5/2014 for both purchases and balance transfers. The balance transfers are to be completed by 6/5/2013. Thereafter the APR will be 21.99%. This APR will vary with the market based on the Prime Rate. APR for cash advances is 21.99%. The credit limit is $9,000. The question is why in this short period of time that the APR on one mailing is 13.99% and this current mailing is 21.99%. Is this raise in the APR to line a CEO's pocket at the expense of the consumers? Hey, I'm just asking. It's really a credit card that I don't need, no matter how good the offer is now. Yep, I will charge $50 on the card, pay it off and then throw the card in my dresser drawer...out of sight, out of mind. After about four to five months from the receipt of the card, it will be disposed of permanently. Citi gave me my PIN, which I am not going to disclose here, but I can think of some four digit PIN's as to what I think of them...3825 (F**K), 7448 (S**T) and 3266 (D**N). Then a five digit PIN wouldn't be bad either...24653 (AHOLE). There is a saying..."he who laughs last, laughs the best." In due time, I can say Citi, so long suckas. This sucka ain't gonna go for your okie-dokie. Oh, hell naw...ha, ha, ha...yeah, I said it. read more

I am going to give a rating of ZERO - I opened Citi-Costco credit card and almost immediately received a number of obviously illegitimate charges - out of state for ridiculously large amounts. There appears to be nobody on watch for fraud or I would have thought some of these larger our of state transactions would have been questioned. read more

don't bank here!!! no customer service! dealing overseas, impossible to get any help. closing my account, never dealing with these people again. i don't recommend, bank elsewhere! fraud charges on my statement, they just add whatever they want for you to pay!!! beware!!! read more

FUCK YOU CITIBANK About a month ago, I received an alert on my phone that my debit card may have been compromised. I called the number provided in the text message and also spoke with a teller at a physical bank branch for CitiBank regarding this matter. They indeed confirmed the debit card may have been compromised, stated it was now cancelled, and they would ship me a replacement card (overnighting it at no extra charge as a "courtesy"). However, they refused to tell me where the compromise had occurred (online or in-person) because it was an ongoing investigation. When I asked how do I prevent this from happening again if I don't know where the issue occurred, I got no response or was told they would not provide that information. Fast forward to this afternoon, guess who uses their debit card and received a fraud/compromise alert and now has another cancelled debit card... SERIOUSLY - FUCK YOU CITIBANK! #citibanksucks #shittybank #shitibank #fucitibank #citibankwonthelp #citibankonlywantsyourmoney read more

We opened a savings account online with them as their initial rate was good. Very quickly after the account was opened, they started lowering their rates to almost nothing. We decided to move our money back. We then found out that they put difficult restrictions on how much money you could transfer per month. We called and complained and they told us we could close the account and they would send us a check via FEDEX overnight with tracking. We were told to cal the next day to get a tracking number. The next day they told us they didn't have a tracking number and the check actually went out via UPS Ground. We wouldn't be able to get our check for 5 days or longer. They also could not supply us a tracking number. This was a very large sum of money and was a down payment for our home. People go out of their way to lie to you at the bank and no one cares. We now aren't sure if we will ever get our money back. We may have to resort to hiring an attorney to threaten a law suit against them. Stay far away from this irresponsible bank. It's the worst bank I have ever dealt with. read more

Customer service reps are a JOKE that have no empathy, read from a script from call centers in Mumbai and do nothing to help you in cases where there's fraud. Basically let someone get away with stealing my money no matter how many appeals I filed and how many documents I sent over. They don't protect their customers and their disputes unit is also a joke. Don't bother signing up for a Citibank account. Definitely changing my bank to either capital one or Bank of America. read more

I had my Credit Card used as an online ATM withdrawal on December 25th 2020. Contacted their Fraud Protection team but still haven't refunded me as today. I also have some bank account now under my card but when I try to link to it, there's an error. Where did this come from? I still have my cards locked and will pay them off and never use them again. This is definitely an untrustworthy company. This is the same company Costco uses. read more

Citi Cards is a disgrace. You cannot get hold of them because they don't want to talk to anyone that has a dispute! It is so disgusting and time wasted. After they asked to present proof of reason for the dispute...I sent it and don't really know what happened to it, but they say they didn't get anything so therefore I'm out the window. This really burns me up. I hope they know we don't need them...we can go some place else! Thelma read more

From all banks customer relations this is by far the worst. The personnel don't have access to any information and I have been on hold for 40 minutes only for her to come back and tell me that she cannot find the information. OMG. And calling the corporate office doesn't do any good because the message says that they are all in a meeting. Fire the management. They don't train employees, nor do they provide them with any information to do their job. read more

if I could give negative stars I would. their customer service representatives are completely unable to perform the tasks of their job and lie on the phone to get you to stay - paying off this card tomorrow and cancelling immediately. Won't be doing business with them every again if I can help it read more

They have no credit-card full service locations in the United States (the map on their web site is conveniently set so it's difficult to zoom out far enough to see this in a timely manner), and they don't seem to have any representatives within the United States. Even when I asked to be transferred to one, the woman that I was transferred to lied about her name (calling herself "Shanna") and was clearly, by her thick accent, from either India or the Philippines. I hung up, saying I would call back, but first wanted to see if I could locate a US-based phone number online. When I tried, all I got was a US based PO Box and a URL ending in /US/ag/contactus. I suspect that Citibank is outsourcing most or all of their calls to India. Further, I suspect that Citibank isn't actually US based, but instead, masks themselves as US based by opening PO boxes in the US and having other contracts within the US to make them appear to be US based, but probably are not. I suspect that the whole company is just an interest-based foreign money-making scheme, incited by people from outside the US who hate Americans with a passion, and have no problem with screwing us all over. Now that I think about it, the whole name of the company says it all. "Citibank." Why? Because they can't spell "city." The reason I was calling was because they closed my old card without notifying me, issued a new one that I never received, and obviously, the next time I needed to use the card, it was declined. I couldn't figure out why, so I called them. The representative verified me on my account, then researched the issue, came back about 10 minutes later, told me what happened, and then just stopped talking. I had to ask her to close the newly issued card number and re-issue me a new one. She took another 20 minutes! to do that, and then came back on the line, said she was issuing me the new card and then... *** Then, and only then...*** *** She proceeded to ask me for my full Social Security number and my home address. *** She had already issued the new card after verifying me (including asking me for my verbal password on the account), and then she wanted my SSN AND home address??? Based on her accent, she clearly was from either India or the Philippines. I suspect that she works for other illegal call centers on the side and was actually hoping to commit fraud and identity theft against me. Days later, when I had time, I called back and insisted on speaking with a supervisor, not with a regular representative, about my account. Their equipment is so old/poor/degraded/whatever that the connection was always horrible, and I never got anyone who wasn't from India or possibly the Philippines. I had to call back three times before finally giving up and trying to find a US-based phone number (see first paragraph for the rest of the story). At this point, I won't even put my SSN into the phone when asked to do so by the IVR (automated system you get when Citi first picks up your phone call). I regret having ever signed up with Citi. I wish I'd picked another company. They weren't even honest about the level of interest rates I would qualify for at my at-the-time income: they tripled what they estimated it would be, when the account was actually issued. Here's why you DO NOT COOPERATE WITH THOSE PEOPLE and why it's perfectly OK to tell them what you're really thinking when they get smart-mouthed with you, when they refuse to cooperate, or when the first representative you get, when asking for a supervisor instead, demands to know why you're calling (PS: you don't have to tell them squat!) : https://www.youtube.com/results?search_query=Scamming+the+scammers Most specifically, please watch what happens when the FCC deals with them, and please take a look at the links below the video in it's description: https://youtu.be/GVQoAlQrnSg (They're not all based in India though - some are also in Pakistan or the Philippines, see the other videos in the first link up there.) I suspect that most of Citibank's representatives do the above scamming from India and the Philippines, while moonlighting. They work for major scamming companies near their homes, because the pay is better than working for other companies (including those who at least claim to be based in the US) but never disclose those companies' actual names, nor their own. This is extremely common place, and they'll even mask their foreign phone numbers to make them appear to your caller ID as if they're from the US (if it even shows that). Best way to handle it if you get a rep with an Indian-sounding accent is to just say you can't hear them very well and you'll have to call back, then hang up. Whether you actually call back is your business, but honestly? Unless you really have to, I wouldn't. Just be grateful for what you still have regarding your account and in this life, note your experiences here on Yelp and/or on other review sites, and call it done. read more

This is regarding citibank diamond preferred card. My suggestion. avoid, these people are thugs and violate the terms and condition and have no ethics. They will dispute your transactions and will not notify you. They will make transaction on their own and make you pay the bill. They will not respond to you regarding this utter violation of the terms and conditions (I honestly think what they do is illegal by creating transaction without the consumer consent. ) Here is my experience: I used citibank diamond preferred master card credit card for making paying towards my real state license to bureau of real estate The citibank fraud department disputed these charges the first week of transaction without my authorization and didnt not contact me or seek approval regarding this dispute at all. It should be consumer who need to initiate the dispute. They didnt even send me a letter asking permission or notifying me of this dispute. As a result my license was declared void and I received a letter from the bureau of real estate to make the payment plus fine because earlier credit card payment was disputed and refunded. The method of payment needed to be personal check or cashier check. I make the payment via personal check. After 3 months citibank for some reason revered their decision and make the payment to Bureau of real estate, this also without my permission and I happen to know about this by finding this transaction in my latest statement. Now, there is double payment to the Bureau of real estate. The citibank is consistently avoiding to resolve this issue and trying all the delay tactics to not to recover the amount. This include blaming me for this fiasco and not accepting their mistake, forwarding the case to citibank investigator. More over I also found out that the bureau of real estate never got the payment made after 3 months. It appears they just added to my account. The citibank was wrong in 1) disputing the charge the first time without my authorization 2) Keeping me in the dark during this dispute process and not seeking my approval or notifying me in writing. 3) Making the payment 3 months later on my behalf without my approval and without notifying me 4) Delaying the reversal of this payment as I didnt authorize this payment. 5) Causing severe loss of time(over 50 calls and some calle over 1 hour) and jeopardizing my real estate license because of citibank actions. As a result I have to experience 1) Fine for late payment 2) not been able to make payment to the comcast by credit card and have to make cash payment in person 3) I am forced to pay what citibank supposedly paid to real estate bureau dollars as a result. This is added to my balance. The citibank is not interested in recovering the amount which they paid without permission. 4) I was forced to take immediate action to avoid voiding the real estate license because of citibank disputing the charges. and not letting me know that the payment is reversed 5) Massive frustration because of citibank delayed tactics. i send the personal check copy as proof of payment three time before the acknowledge receiving it (as an example). Any phone call to them starts with their no knowledge of this issue. read more

Shame. I've been a citi cards member since 2007. Used my credit, made monthly payments on time (a couple exceptions a couple years ago). I paid off my credit card several months ago. I called today to get a new card to replace my old one and they said they closed my account due to inactivity. I didn't want my account closed. I wanted to keep it open. They said since I had a zero balance and didn't use my card in the last several months, they closed the account. No notice, no phone call. Nothing. Just closed it. She said I could re-apply as my previous account had a good payment history. Yeah, right. Not going to happen. I had a perfectly good account with you. Since you closed the account, I'll take my banking elsewhere. Last but not least...it took 2 online chat specialists and 3 phone representatives 47 minutes and 16 seconds to figure this out and tell me that. read more

Ive had a Citibank credit card for a couple of years now, hardly use it, at times at sits at a $0 balance for a few months at a time, etc. - After reading the other reviews here I see I am not alone in what I am about to write. Recently the opportunity for a trip to Russia and other surrounding countries came up so I figured Id ask for a credit line increase (Not just on this card, but on all my current ones BofA, Discover, Sapphire, etc) and when i did, I requested large amounts. A couple of the banks (Chase and BOFA) did a "whoa, thats a hefty sum son, whats up?" and declined the large increase and so did Citibank. HOWEVER... upon calling BOFA and Chase and speaking to their underwriters the quickly understood the purpose for the increase and were quickly able to override their decisions and make me a happy customer. :) Citibank on the other hand, my god. I was never even able to get to the right department. I called customer service and got someone in a call center not in the United States. He quickly gave me two phone numbers I could call to speak to the "right department". I asked if he couldn't just transfer me and he stated no. No problem, I called the one number and I got someone in South Dakota who picked up the phone right away and although she spoke English she had no clue what department I was asking for. Odd. Finally she transferred me back to customer service and I got another non English speaking person. Ugh. The agent I get is speaking over me, interrupting me and arguing with me that my credit report company is who I should be talking to if I am unhappy with the decision. Obviously my credit isn't bad, but my salary vs requested line increases is actually the problem which needs to be discussed, but he doesn't know this. I get his manager and again, she argues with me. Finally I gave up, I got all of their information and will keep calling back until someday, I get an American on the phone so I can place the complaints on the shitty service and CLOSE MY ACCOUNT. F*ck you Citibank. - Oh and I asked where I was calling, lol, turns out they are in Guatemala. No wonder they had no clue what an underwriter was. Good lord, what a sh*t company. I'm done with you, ***For the record, the problem I have with call centers in other countries is because outside of their pre-formatted templates and parameters, if asked to think outside of the box, they can't, because in training they are not provided with all of the information necessary to make those decisions - They exist simply to handle the mass/ bulk calls that have simple requests like lost cards or transaction inquiries, etc. read more