I want to compliment the staff of the Sioux falls office as well as Nichole the district…read moresupervisor!! If you want to be treated with dignity, kindness and respect these are people you want to meet! Thank you guys for the help when I so badly needed it!

When calling Madison Trust, the ability of speaking with a live person is refreshing. The telephone…read moreprompts are clear and directs you to the correct department to answer your questions. I had the pleasure of speaking with many of the representatives. Recently my call with Raven was seamless and a pleasure. Raven as every other representative I've spoken with, has always been responsive, courteous, professional, and efficient. I thought I'd share my positive experiences with Madison Trust as my passive custodian and all their representatives!

Madison Trust provides excellent service with a professional and supportive team. The overall…read moreexperience has been smooth, with clear communication, timely responses, and attention to detail. Their team makes complex processes easier to understand and ensures a positive customer experience. I highly appreciate their reliability and commitment to quality service.

Great Bank ! They approve my online deposit usually within…read moreone hour . Friendly hometown folks .

One star isn't a low enough rating for this bank. I have NO idea how this bank can be in business…read moreor have any customers. Where to start??? When you sit down to open an account with a bank they tell you a good story, but where do you go to get the other side? They offer free checking, but read the fine print. It's only free if you maintain an average daily balance of $300 or more on your account, otherwise, you're going to get dinged to death every month with fees. They seem to have many other fees and fines that they apply liberally, as well, and refuse to negotiate with their customers on these. They limit where you can use your accounts. I tried to make online charges to a web site called steam. For those not in the know, it's a very popular game site. The charges were declined twice. That's when I found out they'd classified this very popular site a risk and refused to allow any charges to be placed there. I called and asked how I could resolve this and a VERY rude phone rep. told me I could come in and fork over even more money to this "financial institution" by buying a VISA gift card. On a Friday afternoon, before leaving town I'd considered making a purchase on my ipad at the online apple store. THANK GOD I'd waited until Monday to try it. Within 3 minutes of trying to make this charge, it was declined twice, I got a call from a security phone rep. He asked a few questions to verify then hung up. Later that night I tried to make a $10 charge for snacks at the Hy Vee this branch is located in and was declined. The security rep. didn't bother to clear the stop on the account and didn't bother to tell me about it. When I tried to call in and clear the account, I found that the only way to do this was to call in during their office hours 8am to 6pm weekdays. Had I tried to make the charge on Friday, my account would've been shutdown for the whole weekend with no way for me to clear it until Monday. I'd have been stranded out of town with no access to any of my own cash. I've gotten the WORST customer service here. In my last two hour phone call the rep. spent much of the time yelling at me. My list of grievances doesn't stop here either, but I've already taken too much of your time. Thanks for your consideration, and in short, don't bank here unless you want the most frustrating experience of your life.