Would give 0 stars if possible. 100% would NOT recommend. I was met with nothing but hostility from APRIL the moment she first answered the main company phone line. All I needed was to be added to my family's auto policy, that our insurance agent & I had already started the process on, but April was soo rude the entire time! Speaking over me & refusing to connect me or allow me to leave a message for OUR family agent, who has been our agent for YEARS. I literally had to hang up because she started raising her voice after I asked what the hostility was for! Total Karen. Thank goodness I record important calls like this now, for this very reason & recommend everyone do the same! So weird & unnecessary. I've worked in customer service & I treat others with the upmost respect. So weird for her to act that way for no reason. If you're having a bad day, take the day off! Or at least off the phones.
Considering this is MY FAMILY, WE have taken our business elsewhere :) save more without an agent anyway. Kudos! Thank your employee April for that. read more
