Worst bank that I have ever dealt with. They lose payments that you mail in, their online payment system is always down and their phone reps are from India and don't understand English and just read a script. You suck Citibank! read more

These guys are the worst. I've had experience with them illegally calling clients. If they are repeatedly calling your cell phone, you may be entitled to up to $500 for each call if the proper notice is given. Check out the following two links on how to prevent Citicards bad service and worse collection tactics from affecting you: 1. http://davispllc.com/lawyer/2014/03/28/Consumer-Protection/Repeated-Collection-Calls-from-Citibank-or-Citicards-May-Be-Violating-Your-Rights-_bl12395.htm 2. http://davispllc.com/lawyer/Debt-Collection-Calls_cp10735.htm read more

Citibank , more like citi bull#### closed my 8 years credit card and bank account (no reason was given even after 6 of trying to find out WHY , BBB wasnt also able to help however, Citi kept the $1367 i had as cash reward on my account (stole it in other words) (they sent me 2 lines message after 3 month of me trying to talk to them saying , we have the right to close your account at any time for no reason , please keep paying us balance + interest on 25K Balance) Please note i own business and i was using this card monthly for my business where i use it all and pay it all in full , so i guess they didnt like the idea of me making too much cash back) calling them on the phone was like (please check the photo of 2 hours and 16 min hold before the line get disconnected ) I have stopped using citi , and i am sharing this story with every person who uses banks we stopped accepting citi card card at all my 7 business locations , and every time someone ask why we explain the story in details read more

Citibank - on hold .... then disconnected at 2 hours 16 min - Banks & Credit Unions Near Me - Sioux Falls, South Dakota

The rant written by the self-proclaimed Larchmont Princess is the antithesis of my feelings for this bank and its credit services. Perhaps it's due to my American Airlines AAdvantage membership and/or my platinum status, but the attention I've received throughout the years of my affiliation with them always has been very professional and highly satisfactory. That they contacted me when a suspicious on-line purchase rang warning bells - and they worked as closely as they did with local authorities to identify and nab the perpetrator - is reason enough for me to stick with them. Of course, the mileage I rack up each month isn't such a bad deal either. read more

Citibank - Banks & Credit Unions Near Me - Sioux Falls, South Dakota

Do not use Citi Home Depot credit cards promotions. They claim no interest if paid within a predetermined period of time. They didn't state they were going to apply payments between promotion and future purchases. After making over $6,000.00 in payments over last year they stated my $1,800 promotional purchase was not paid off. I received a $347.00 interest charge last month. Do not consider Citi Home Depot promotional free interest offer and do not use Citi Home Depot credit card. They cannot be trusted. read more

While I appreciate the desire to stimulate the economy by throwing free money in the form of 0% APR checks at every schmuck that has a Citibank credit card, I do not need or want said checks. Please stop sending them to me, along with emails about balance transfer offers. Thanks, Citi. read more

Horrible! So I made a cash deposit and after the ATM takes my money the machine malfunctions and does not even register a deposit was even made at all. I go into the Gardena Branch in California and a teller and a personal banker and they sent me away(no assistance offered) I went to my car and for about an hour watched and alerted other customers that they might not want to use that ATM, after no help from the call center I went back into the branch and spoke to the manager who said she would try to escalate the matter and after some time had passed I reached out to her and nothing so I then talked to a law firm who told me how to sue and then after my account was credited after a week had passed. Now currently, my account has been blocked after I have confirmed all information asked of me via phone and still another week and still no access to my checking or either of my two savings, I have received no mail, no correspondence whatsoever and whenever I call I am given to a call center representative not located in USA and they ask me the same questions repeatedly with no resolution. Again do not bank with these people! I have all my money in this bank and it is still being funded as of today and they won't release a dime and can't tell me why or what I need to do. read more

If you want the runaround and on hold for 1 and a half hours, trying to resolve a problem, getting transferred over and over, getting nowhere . Their idea of resolving the issue is to send you more cards. Then this place is for you. A language problem exists and they talk over you so your explanation is not heard. read more

Just a mild mannered man here, trying to rebuild my credit, which plenty of companies are more than happy to assist. Citibank is NOT one of them. It had been a while, my credit score has finally topped 700, not stellar but moving along in the right direction, so I figured I would finally try and take advantage of one of the 18 most. deals with 0% interest and transfer a little balance to a new card, well don't waste your time and your hard credit inquiry hit on Citibank. They cited something non-existent on my Experian report because it was included in a Bankruptcy well over 10 years ago, but here's the catch. It was a Citi account, and it seems they are butthurt. Just telling it like it is, don't waste a hard inquiry on your report for this company. read more

BOSTON UPDATE: Citi has opened branches in the downtown area. V. nice branches, v. helpful staff and offering goodies for new account openers. Get rid of your BofA nightmares and switch to Citi!! I'd have to agree with Gourmet G. on my experience with Citibank/Citicards. The AAdvantage programs they offer are terrific - especially the AAShopping Rewards that they offer year-round. They have decent customer service and have credited back fees for transactions that I've complained about, and have given me better rates when I've inquired. My only beef is that there are no ATMs or branch office in Boston, but the rumor is they are opening a few here later this year. In the meantime, it's good to know that they will reimburse non-Citi ATM fees if you open an account online and live outside of a metro area that Citi services. read more

I had a citibank mortgage with the established in 2011. In 12/2014 I called to request the monthly PMI of $560 be removed because I had gained approximately $300k of value in my house.. per appraisal report.. the numbers were looking good.. Citibank denied my request.. asked twice and they still denied. I advised them that I will refinance with another company. The representative had a very nonchalant tone. I contacted another company and refinanced. I'm now saving $800.00 per month. Great interest rate and no PMI.. thanks to the other company of course.. I'm so done with citibank. I felt like they are just in for the money and not customer satisfaction read more

I held a Citi Bank Credit card for many years. When I had a problem they did nothing. They only want to charge fees for no reason, and they only want to hold on to credit card users that they can make high interest on each month. This bank has no customer service, and is only out to make money on you. Beware! It was a pleasure for me to close my account with them. read more

I opened a savings account 1 month ago. I have tried without success to get beneficiary forms sent to me. Twice I talked to customer reps in India who said they would send it. 3 days ago they said they would send it by UPS overnight. I have still not received anything. When I connect to the local branch I get a recording saying nobody is available and then they hang up. I will be closing this account ASAP. read more

I have had a Citibank account since I got my first job in Manhattan. They have always been terrific to me and very helpful. Now that I too have a American Airlines Advantag card, things have only gotten better. I have had a seperate online accounts for my account and my card though because a phone agent told me "well you can just find a way to combine them online somewhere". When the banker in the branch I was in heard about this last week, she made me sit right down, apologized profusely for the wayward direction and took care of it all right then and there. Presto, all my accounts are combined with no extra sales pitch thrown in. I hate going into branches and waiting on line but the service I have received year in and year out leaves me with only raves for Citi. When I was entertaining ideas about switching to Wells, I took a trip to Brazil. Wells Fargo ATMs? Zero. Citibank ATMs? Dozens in every city. My friends couldn't get their cards to work in just any Brasilian ATM, but me, for maybe the first time in my life, I was the one with all the cash! That made me a Citi member for life. read more

citicards are great as loong as you have no desire to use their web page. It has always been difficult for me to use - and I'm not computer illiterate. Tonite is no different, it's just not working "sorry" it says, "cannot connec - I'm paraphrasing. International fees are high as are many cards. They float my credit to do money exchanges over night and then charge customers a % to convert currancy. Give me a break! But, I love the miles and do a lot of traveling. so I complain but stick with them until AA goes out of business. GRRR read more

My story is similar to Chris M review below. I have been a long time CitiBank customer - my wife was scammed by a face cream product for $ 94.95 and $ 93.89. The bank has sided with the scammers - Adam and Maria in Fraudulent disputes department were nonsensical and rude when I tried to deal with them. When I tried to get connected with someone else who could help, I was left on hold until I finally hung up. I can't find the names of any of their bank officers so I can write to them and complain. I will discontinue doing business with them if I can't get any help. If anyone knows hopw to get in contact with anyone of authority, please let me know. Richard in Loveland, CO richard0000@comcast.net read more

I have tried to dispute a charge from a merchant that gave us horrible service and the customer service rep wouldn't even listen to my dispute! Horrible customer service! read more

I tried calling this number three times. Once I got through the phone tree and asked to be connected to the branch I got a recording that said the person I was trying to reach was not available and that I needed to try another method to reach them. Then the line went dead!!! read more

My purchase of Goodyear tires and paying through citibank has been a royal pain. It seems there is no coordination with Goodyear which offers two addresses for making payments. I'm waiting to see a payment posted that should have been at the SD address days ago. It's just crazy. I suppose the postal service will be blamed. read more

This deserves a -0-0-0-0 rating! And criminal prosecution. Citi Bank has "stolen" $398.26 out of my checking account! I authorized $398.26 payment. Came out of my account 10/10/17. Then they took it out again on 10/16/17! Certainly should have been applied and recorded on the account in less than 6 days. Tried for refund. Told 2-4 business days. After 4 days, no refund. Call back. Told 3-6 days upon approval. What they don't tell you is that approval takes 30 days! I am 70 years old with a life threatening disability. Now I cannot afford the copays on my meds, or needed medical treatment. Basically they told me that doesn't matter! Just go ahead and die! I will be passing out flyers every time i go to Costco to warn people about these thieves! If Costco doesn't like that, they can dump Citi Visa! And I will continue until they do or the world ends, whichever comes first. Everyone of you should do the same. The only thing they understand is a lot of bad publicity! read more

Citibank just pulled two hundred dollars from my checking account without my permission. Now, they say I need to straighten this out with my bank. I cannot believe that these people can do something so nasty to a person who is trying to budget while living on a pension. Further, the person who I was supposed to be speaking with kept breaking up and the sound was very unclear on the phone. Obviously a poorly run financial institution. read more

To start... I only gave them a single star because I had to. I would give them zero stars if I could. ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER HAD!!!! Not a single person I have spoken to has been knowledgeable, helpful, or kind. I am in the final steps of purchasing my first home, and my lender needed a letter showing that I have a zero balance from all of my creditors. I have great credit and have many other lines of credit. I called all of my other creditors and had a letter emailed to me within minutes. NOT THIS PLACE! December 4, 2019: I sat on the phone for almost 2 hours with four different people yesterday, because the first lady (Reisha or something), at about 3:30pm, told me the incorrect balance and took the payment for the wrong amount, even after I questioned her because that is not what I saw on my end. She then proceeded to let me know that the "credit" on my account would not reflect until my statement on the 24th!!!! I close at the end of the week, which I told her at the beginning of the phone call. She transferred me to Julian, an accounts supervisor, at about 3:45pm, who was even less of a help, and he basically said that if I didn't have another checking account to pay the $15.14 balance off because of the other representatives mistake that I was "shit out of luck". I then called back with my mothers debit card (which I shouldn't have had to do!!!!), and had the unfortunate pleasure of speaking to Channel, at about 5:00pm, who had zero customer service skills and had an unpleasant voice the moment she answered the phone. I paid off the $15.14 balance and asked them to email a zero balance letter to me. She proceeded to let me know that they didn't have the "option" to send a letter via email (never heard of that in my life, how does a huge business not have the "option" to do something?!?!?!?) and that I could get it sent to me in the mail, which would take 5 to 7 business days, or I could get it faxed. I proceeded to let her know that I would be closing on my home in much less than 5 to 7 business days and that wasn't an option and that it is almost 2020 and I don't even know anyone who owns a fax machine anymore. I work for a city government and none of our offices even have a fax machine. Channel pretty much told me I was shit out of luck again, and that there was nothing anyone could do. I asked her for a corporate number, and she obviously did not have a clue what that meant, because she gave me the phone number for customer service that only deals with corporate Costco cards. Also, during my time speaking with Channel, I was told that I could not go to a branch to get a letter either, because they would not have access to my information there. Are you kidding me?!?!?!? December 5, 2019: I contacted my mortgage company and she said that she would try to find someone with a fax machine in her office suites. She got back with me this morning, and gave me someones fax number so that I could just get this done and over with. I called back at about 12:15pm and spoke with Erika. She proceeded to tell me that I had a $300 and some dollar balance and that my payments didn't go through!!!!!! They both cleared my account and my mothers and my CitiBank App shows that they both went through and that I have a $0 balance!!!!!!!!!!!!!!! She transferd me to the lovely Julian again, at about 12:22pm, who says that he can fax the $0 balance letter and asks for the information. I give it to him, and he then states that it could take up to 24 hours to send!!!!!!!!!! And if it isn't there by tomorrow it'll be there by Monday!!!!!!! Thankfully my lender is amazing and is working with the screenshot that I was able to provide her from my online banking, even though they do not normally accept that, just because this bank is so incredibly terrible to work with. Also, during my time speaking with Channel, I was told that I could not go to a branch to get a letter either, because they would not have access to my information there. Are you kidding me?!?!?!? I will be cancelling my account with them, and my mother is cancelling hers too. I was going to use them for my business also, but I will not be doing that now. They have disgustingly mannered people working for them and they have no knowledge what-so-ever. Every single person had a different answer and a different idea of how things worked. Julian (accounts supervisor) Reisha (something like that) Erika (customer service rep) Channel (customer service rep) GET YOUR SHIT TOGETHER AND GET WITH THE TIMES CITIBANK!!!!! Oh, and hire some decent Customer Service Representatives! read more

If I could put less than 1 star I would. There is nothing more that I can add from the multitude of terrible reviews. The worst customer service I have ever encountered - actually NO customer service. I am canceling my Citi business credit card. What a scam. read more

I opened a savings account with Citi in Sept. 2020. I had money transferred from my other bank (ACH). These are always CASH disbursements on-line. They took a whole week before clearing the money from the other bank. The FED says it should be 1 day. And I've NEVER seen it happen for more than 3 business days. This means I was unable to start collecting valuable interest on my money. Don't waste your time with any savings to them. read more

Was denied charge for an international transaction for a travel package to Columbia.No reason given and denied that the denial even happened. After a week of trying to resolve the issue (I wanted the AA frequent flyer miles) and after believing that it was the vendor's fault, I used another credit card (another MASTERCARD, no less). The transaction was approved. Despite their denials and deflecting of blame to the vendor, this was proof that the problem was on the CitiCard end. I would hate to think what would have happened if we went to Columbia, tried to use the card and got into trouble. The Gagglef**k that CitiCards calls "Customer Service" would probably compounded the problem. I've been a loyal customer for 18 years, have never missed a payment, and charged an average of $2 - 3,000 a month over that time. Think of that in terms of merchant charges. All Gone.... I cancelled my account today. Lost time and money (lost the special rates with the travel co. (because of the delay), as well as credibility with the vendor. The lies and misrepresentation made it intolerable. read more

Citi Bank takes payment and doesn't apply to the actually account balance. Leave a balance not correct over charge interest and late fee. The customer service card does nothing to correct the reason for call a waste of time with their 24 hours non help service. The balance is not corrected and I will not over pay Citi Bank interest, late fee or more than what was used on the credit card that is closed out. read more

Citibank sided with the merchant because they asked me for something impossible to prove. It was completely unfair. If you go to a service like a massage or a psychic reading, DONT PAY if it's crappy service. Citibank asked for physical PROOF which was impossible to obtain. They then said the charge was valid simply because I paid. I left 0 tip and paid because I didn't want the cops called on me for not paying. When I called to have the dispute reopened they REFUSED. read more

We have had a Citibank credit card for 20 years. After receiving many solicitations from Citibank to open a savings account, we decided to to do. Guess What? They refused to accept our deposits because we have a credit freeze. We put the freeze on years ago because of hacking. A credit freeze is recommended by almost all consumer advocates. Citibank and a few others won't open a savings account if you have a freeze. Most banks have the common sense to have reasonable methods to prove your identification. Citibank has the laziest management possible. There is no way I will ever trust them with our many again. They need to relocate to the 21st Century. read more

Customer Service? I DON'T THINK SO. I have been a customer of CitiBank for about 5 years and everything was going smoothly, UNTIL, I got scammed on an online purchase. JLam, GAL EyeSerum offered a Trial Bottle for $3.95. I read all the information, they sounded legitimate because all of the Shark Tank people endorsed them. Well, it turns out it was an entire scam including the Shark Tank part. This company sells creams under the name of Boreallis, Constellation, and many other names. I found two charges on my CitiBank card. One for $89.77 and another for $89.11. I challenged the charges. Instead of backing me, a long-time loyal customer, CitiBank sided with the scammers. I'm leaving them. I don't trust CitiBank anymore. UPDATE: I switched to a local Credit Union and couldn't be happier. So instead of finding a new Big Bank, go local, they care more. I will never go back to CitiBank or Wells Fargo, or Bank of America. No interest rates and bad customer service. read more

Sorry, but something is very wrong over there. I applied for a SECURED credit card (I have no recent credit history, so I was looking to build some). I filled out all the required information on the application, included copies of my driver's license and bank statement as required. I also stated that the PO box that showed on both documents was my MAILING address, that I do not get mail delivery at my physical home address. Over a month had passed since they cashed my included check. Today I found a contact phone number and to my surprise-my information was "insufficient" (I work for a government agency for 15 years and they couldn't verify my employment? It's not like I work for the CIA!) and they had sent a refund check to me a month ago....to the address that I do not get mail- so it was returned! Nobody bothered to try sending it again to the address that showed on all the required documents or tried calling to verify. Had I not called, they would just keep my money. Save yourself the aggravation. Go to a local bank where you can get real customer service. Something is very wrong with this place! read more

The worst credit card to have in the world. Simply. I've been working over the years to eliminate every Citi card I have because this company is just downright unethical. You DO have a choice folks. read more

Citi decided to unilaterally close out my Citi Costco Visa card without providing any reasons. They also forfeited my cash rewards (close to $700) that included cash rewards I amassed thru Costco Amex. I have a credit score of over 800, never owe a balance. What Citi did was robbery. On top of that, they went ahead and close out my Sears Visa card and Macys Credit Card, both underwritten by Citi. This is credit persecution at its worst! I am asking everyone else who experiences similar issues to contact me. I have been talking to class action attorneys. I am also urging the Justice Department to look into such abuse of power and credit persecution perpetrated by Citi. If I can give it 0 (zero) stars or negative stars, I would! read more

12-08-08: Citi jacked my rate up to a minimum 14.99 variable rate from a fixed 5.99%, i didnt default, wasnt late, nothing. its because theyre going out of business. i called my credit union, applied for their card and once i got it running, i balance transfered my owed money and closed my account. I HATE CITI!! i was an excellent customer, and they did that to me??? I think im starting to see what everyone else is saying! PLEASE NOTE: I havent physically been here, Im reviewing their services. Over the course of my life in the last 10 years that ive been credit-worthy (or debt-worthy if you look at it that way) I've had first a student visa from capitalone (19.80%) a card from Fleet (12.99%), an american express - which sucked because nowhere takes it (9.99%) a discover - which *ALSO* sucked because nowhere accepted it. (12.99%) and then a SEARS department store creditcard, which they lated upgraded to a mastercard, that had like 23% interest. Eventually when I started looking at purchasing a home, i cancelled all but the american express. We purchased a home, moved it and right away started to get pre-approved offers, eventually i just held out until Citicards sent me an offer. Of course I took it for the Purchase APR of 0 for 6 months, (after that 5.99%) but didnt do any balance transfers or anything else. I've been pretty decent with my bill, once using the cash advance check to pay a medical bill, and also nearly had one late payment, i didnt mail it until a few days before it was due, and monday was a holiday, so i called on the phone and told the customer service operator that i was mailing my payment, but that it *MIGHT* be late, fortunately she set the due date back a week, so it wasnt late at all. I now for the past four years have had the Citi Diamond Preferred Rewards Card only, with a 5.99% APR and "Thank You" network points. The points dont have a cap or expiration date, and are printed in large print on your bill, certainly larger than the bill amount itself. So far I think I've gotten: 100 dollars in red lobster gift cards and about 175 in best buy gift cards. they basically break it down into a few categories: a) giftcards - def. the best "deal" they have, you can save more and more points and get more and more valuable giftcards, unfortunately Best Buy costs 6000 points for a 50 dollar gift card or 10,000 points for a 100 dollar gift card. which i used to throw 2 gigs of RAM into my laptop. b) merchandise - this is okay, you can get hard to find items, but some of it is knock off and generic stuff, kind of like when you were a kid you sold 25 magazines and got a "prize" and it was a model airplane, not the cool glue and scalpel kind, but the popscicle stick kind. c) cashback, buy downs, donations & college debt payoffs... if you redeem your points in this category they offer temporary rate reductions or buy-downs, you can make a donation to a list of charities, which they match, cash back d) your wish fulfilled - if you have 10,00 points you can create your own wish ... havent looked into this category too much because i havent amassed that many points (before spending them) read more

My current mortgage is currently through Citibank and I decided to apply for refinance since rates are lower.and I have never been late with a payment. When I first called about it, my loan originator, Josh Bhatia claimed it would be an easy process since my mortgage was currently through them. Three different people have looked at my information and lost several items I sent them; t has been a long, excruciating process. They asked for superfluous information after I sent them EVERYTHING on their list with their mailing label and they can't keep track of ANY documents (including the copy of my driver's license which was in the original packet sent to them). Do not use Citibank for ANYTHiING!!!!! read more

I had a Citibank Mastercard for one year. As a cardholder for several banks, I can confirm that this is the worst bank to have a credit card. After I elected to make the payment in full at the end of the credit cycle, the system made an error and did not apply the payment. As a result, late charges and finance charges accrued. Upon notice, I made a manual payment for the full statement minus the finance and late charges. I later called them to take those charges off. They refused to remove the charges so I asked to talk to a manager. I was told that a manager will call within 24-48 hours. I never heard from anyone for another billing cycle, and more late charges and interest continued to accrue on the existing penalties. On repeated calls, they refused to accept any responsibility in the system, and reacted very rudely when asked to remove some of the compounding penalties. I have credit cards from other banks who are much more flexible in dealing with customer issues than Citibank. read more

** RATINGS FOR CITIBANK DEBIT CARD FRAUD DEPT... RATINGS AS FOLLOWS : Call # 1 I've been on the phone once a week with Citibanks fraud dept since May 7th when there was a fraudulent charge made in the amount of $28.95. I called & spoke to a rep who seemed very helpful. They shut down the card right away & fed-ex'ed a new card. The rep assured me that the amt would be credited back to my acct (while they were investigating) & that that can take anywhere from 5-10 business days. The credit showed up 5 days later on May 12th. Perfect... yeah right... (call time approx 45 minute) *RATING FOR THIS REP ***** (5 STARS) Call # 2 & 3 On May 12th my acct now shows 2 debit charges for $28.95 & one credit for $28.95. Wtf? Did Citibank actually credit my acct & reverse the charge back to me in the same instance?? Well, it took me 3 more calls to get to the bottom of it finally... *RATING FOR REP # 2 (ZERO STARS) although he was trying to be polite he had that twinge of a condescending tone to him. No help at all! Blah blah blah *RATING FOR REP # 3 ** (2 STARS) well 5 stars for being polite & courteous but that didn't fix the problem. He told me there was a second charge & I would have to wait 5-10 business days to have the acct credited while they investigate yet again. I actually spoke to 3 reps in these last 2 calls & I kept asking why did that second charge not appear right away when the whole thing happened? I've been insisting it looks like a reversal of the credit. (Waste of time in the amt of another approx 45 minutes per call) Call # 4 Ten days later (May 29th) & still no credit to my acct for the measly $28.95 that Citibank knows was a fraudulent charge but they're now holding me hostage for... NOW I'M PISSED! I've been pretty nice & patient for weeks & weeks. I want my credit and I want it now! This is so ridiculous already!! The last call was just a regular rep who decided to handle the fraud dept himself. I was on hold for awhile but he kept checking back with me. I could tell he was trying to get to the bottom of it. What it appears to be is that a second charge came thru accidentally from the vendor. It was not a second charge at all! It did not need an investigation. Why it took this amount of time for someone to figure out is beyond me. I told the rep that I would not wait much longer for the credit. I wanted the acct credited by the next day (Fri) but he told me it should be there by Monday. I told him I will give them til Monday & that this would be my last call on the matter. I told him there is a Chase bank 2 doors down from Citibank. I hope they're not stupid enough to lose a good customer over $28.95 but that's up to them now. We will see what happens... *RATING FOR REP # 4 ***** (5 STARS pending) for taking the time to get to the bottom of it (call time 35-40 minutes approx) *OVERALL RATING 1 - 2 STARS ~ they started out strong, sizzled out in between & possibly ended strong. We will see about that tomorrow if the acct is credited or not. Overall rating based on all the aggrivation over a lousy $28.95 & waste of time on the phone! Really Citibank? Really?? *** UPDATE - my acct was credited the $28.95 as of 5/31 *** 'bout time! ... read more

A terrible company to do business with. They manage HomeDepot cards and I had to pay a late payment, due to the fact that they had the wrong email address and I didn't receive any notification. They are morons, could care less. I haven't had a late payment in 20 years....they are the most unprofessional in the banking business. read more

Citicard has the most inefficient processing of any bank I've dealt with. Every time I call i find myself talking to 4 or 5 people about the same glitch with their online system or incorrect billing and each new person is completely oblivious to the information I have already given on previous calls. I would not recommend working with this company, it is the most frustrating experience. Calling customer service results in dealing with a broken automated system or waiting for an hour to talk to someone who is very friendly but completely unable to help. In the end I find myself feeling taken advantage of by their inability to adjust my account, resulting in overdue payments due to customer services error and fraudulent charges. I have closed my account with citicards and recommend others do the same, simple not worth the stress, wasted time and money. read more

There should be negative stars on Yelp for businesses like Citibank. No, there should be a law that allows consumers to take them out of business for treating their customers like dirt. I was their customer for years. Years. Always paid my balance. Might have missed it a couple of times when life got especially hectic. One day, my card stops working. I call them up. It turns out that when we were moving, my scheduled payment was a few cents short and they kept slamming my checking account for payment which only made it worse as they NSF fees piled up. Did they email me? Nope. Did they call me? Nope. Did they send me a letter? Nope. On top of it, on the phone, they were the rudest of all customer service I've experienced in my entire life. I never imagined that a bank could make me feel that small. Here is the "cherry" on top. When the sting wore off, I tried to redeem my ThankYou points. Heck, I earned them, they should be mine. It turns out I should have redeemed them within 30 days of my account being closed. Except they didn't even tell me they closed my account. And didn't tell me when I called them to see what was up that I had 30 days. Thieves, plain and simple. So, are you considering a Citicard? Save yourself frustration and go use a company that doesn't treat its customers like dirt. read more

Ummm wow. This has to be the least organized business I've ever dealt with. Incredibly unimpressed. read more